Having Difficult Conversations

This enlightening session will help delegates to understand the skills that are needed when having difficult conversations, be it with patients or colleagues. The importance of effective communication and posture will also be investigated in order to bring about positive outcomes.

Objectives

• Learn the techniques required to direct the flow of communication effectively
• Gain an understanding of how to assess perspectives when problem-solving
• Discover the tools to help you remain calm and focused
• Understand what you can do to prevent escalation
• Understand how effective communication techniques can facilitate positive outcomes

Designed for
All staff working in general practice.