Correspondence Management

This informative session explains the sources and types of correspondence that are available and the role each member of staff plays in managing correspondence. It also provides an overview of coding and scanning documents, including the legal aspects of scanning.

Objectives

• Understand the need to ensure that staff are trained in correspondence management
• Gain an understanding of how effective correspondence management can improve productivity
• Learn how correspondence management and clinical coding are linked
• Understand the need for accurate scanning and the legal admissibility of scanning
• Understand the need to produce a correspondence process map and protocol

Designed for
All non-clinical staff involved in the handling and processing of any form of correspondence.