Conflict Resolution

  • Category:
  • Compliance,
  • Popular

During this enlightening session, delegates will learn to effectively identify and manage conflict within the workplace. The course will include containing conflict, listening skills and overcoming resistance.

Objectives

  • Understand the causes of conflict in the workplace
  • Identify why some people choose to avoid conflict
  • Learn how to respond to conflict positively
  • Understand the importance of listening and communication
  • Learn why reflection is important following a conflict situation

Designed for
All staff working in general practice.

Practice Index Training includes

  • Our unique process
  • Support for managers
  • Specialist GP practice trainers
  • Customised courses

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