At Think Healthcare we’re passionate about helping patients by empowering practices to create a communication ecosystem that improves the experience of both.

We want to help patients have a smoother & more seamless experience accessing NHS services with minimal wait.

We want to help practices to manage demand, save time, work flexibly, and save money.

The Think Healthcare cloud telephony platform is managed by NHS experts who really care about each and every practice, and work hard to make sure your solution is customised to your individual needs.

As a founder member of the NHS Advanced Cloud Telephony better purchasing framework benefits include:

• Improved patient access = Happier patients!
• Improved efficiency & higher contract funding = Happier practice managers
• Assured by national NHS bodies / frameworks = Happier ICB’s & Healthboards!

Below are just a few additional features we can implement;

• Telephone / Clinical System integration – Save 30 seconds on every call with a pop-up of the patients details. 

• Advanced clinical system integration – Flag palliative care patients when they call (Or any other group with unique needs!).

• Custom / vulnerable patient group setups  – Create custom call flows to automatically recognise and respond to individual patients or groups. EG:
• Palliative patients routed to the front
• Simplified menu / routing for those who struggle with technology & menu’s
• Staff / care homes routed to specific teams

• Automatic callback – The most advanced callback functionality in the market… simple setup, and options to either be always on or only activating when you’re extra busy!

Patients can choose a convenient time for their callback or request one when they reach the front of the queue.

• Automatic new number capture and recognition – Think Healthcare recognises when a patient calls from a number not in your clinical system and helps the receptionist to update the record (Where needed).

• Patient priority alerts – Add an alert to flag up to your reception team when a patient calls in. Common uses include Palliative care patients, those with specific requirements such as power of attorney, or specific language requirements.

• Click to dial (high light any number and click the mouse to call it) – free singular SMS function for GP’s when doing outbound consultation or triage calls

• Advanced reporting – Live & historic reporting direct to your inbox! All the data you can imagine… plus we also help you drill down to the ‘why’ the patient is calling to help you better understand practice demand and aid service design.

• Virtual Care Navigator – This brings the online health admin features of your website to your phone system, helping provide a virtual receptionist available 24/7.

Reduce digital exclusion and access inequalities, while also reducing queues by allowing patients to check, cancel, and book appointments, order prescriptions, request fit notes, or be signposted to local services.

• Triage scripting – Help with consistency by giving your team a triage script & prompt on what info to cover on every call. Can be tailored to different teams, locations, and departments! Especially useful for hub working models!

• Business Continuity System – Think includes a cloud based business continuity platform to continually monitor your site and automatically kick in with your business continuity plan if there are any issues. No more having to rely solely on back up mobiles sat at the back of a drawer with no charge!

Think Healthcare can be deployed into singular practices and PCN / clusters, allowing us to enable inter-site communications, hub working and disaster recovery, regardless of the clinical system in place.

Every system is custom built for your organisation to help solve local issues while putting a smile on the face of your patients!

For a chat and a quick look at how we may be able to help please give us a call.