GP Practice Communications

It is vital that no matter what size a GP practice is, communication needs to be effective and the patient experience needs to be managed. It can be difficult to choose the right solution for your needs. We give expert advice in this area, and can help the NHS and GP practices with any issues that they may be facing. We have many products available, meaning that you’re certain to find something that would suit you perfectly.

We keep things simple

We start by taking a look at your surgery, how it works, and then decide how we could help you to improve any issues that arise.

Benefits of what we can offer to you are:

• Improved patient satisfaction
• Better handling of complaints
• More effective communication between surgeries and individuals
• A solution that is right for the client
• A single supplier who is responsible for the whole communication infrastructure
• Protection of investments with a lifetime warranty

Services for Surgeries, Practices & the NHS

Patient Routing – 24 hours per day call routing to out of hours providers with a bespoke messaging service.Practices are able to send calls from patients to any location no matter what time of day.

Privacy – Calls and logs are encrypted and managers have access to previous calls, therefore allowing complaints to be dealt with swiftly.

Spending control – We can help to lower the cost of your current services and provide white labelled billing services which means that departments can place focus on their central business activities.

Disaster recovery and backup – We are able to provide an alternative service for calls in the case of any emergency or unplanned event.

Wireless solutions – Wireless access can be provided on any device, allowing a much better experience for all involved.

Call stats – The number of calls in the queue can be seen, along with who is free to take the call. This same information can be viewed online as a means to deal with complaints.

Fax to email and vice versa – Resources can be saved by sending faxes straight to an email account rather than manually.

Fixed Line – NHS Choices call tariffs can be taken advantage of using a fixed line.

Voice Anywhere – you are able to stream your communications smoothly by using any device you may have on our platform.

CRM integration – Voice can be integrated into systems to enable click to dial via computer.

Triage communication – an effective way to use conference facilities.