I have dealt with Ciaran Fletcher in the past and he has always gone the extra mile to find the candidates we need. I can't recommend them enough well worth speaking to them. Ciaran, your boss owes you a pay rise!
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Review by Darryl, Practice Manager in Scunthorpe on 19th December 2020
It is pleasure to submit a review for Menlo Park Recruitment. We recently recruited a GP Partner through Menlo Park. I dealt with Patrick Flowers at Menlo who was absolutely brilliant! He was extremely helpful, professional and responsive to our requirements. All the candidates he introduced us to were suitable for the post. Once we decided on the candidate, Patrick liaised with us and the candidate and kept us informed every step of the way. He has even been in contact with us after our new partner has joined to ask how us how we are getting on. I would like to thank him for the excellent service and if we have any future recruitment requirements then Menlo Park will be our first and only port of call. Thank you Patrick Flowers.
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Review by Dr Koria, Senior GP Partner, in Rugby on 17th November 2020
This is my first time of working with Menlo Park. My overall experience has been very professional and thorough throughout, leading to recruitment. My conversations have been mainly with Georgina Stakes although I have also spoken to Cieron. Both are extremely helpful and nothing too much trouble. The process has been very smooth with flexible evening contacts and feedback. Well Done! Keep doing what you are doing! You have made a difficult transition so much easier.
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Review by Tracey, Practice Nurse Lead in Wednesbury on 29th October 2020
Ciaran has been instrumental in me gaining my new role. I felt supported and in the picture the whole way with great feedback and help.
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Review by Anthony, Lead Nurse in Corby on
Fantastic service. Thanks to Ciaran Fletcher I have found my perfect job. He has been extremely helpful and supportive throughout the whole process. He continued to keep in touch on a regular basis and ensured everything was in place for me to start my new role with confidence.
Highly recommended.
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Review by Michaela, Diabetes Nurse in Cosham on 31st August 2020
I am compelled to write to you as I have been working with Menlo Park now for the last couple of months, particularly with Ciaran Fletcher. I have in the past worked with multiple agencies when recruiting staff and I would just like to say that Ciaran has been an excellent representation of Menlo Park – so much so I would like to talk about an exclusive contract with you for recruitment and this is very much down to Ciaran’s hard work. That aside Ciaran has relentlessly worked tirelessly in sourcing our surgery a Specialist Diabetic Nurse, after one candidate fell through due to a clause in their existing contract this did not deter Ciaran from continuing to seek and find us an even better candidate! Ciaran is always professional and polite and gets back to me when he says he will (even though I am extremely difficult to get hold of!) and keeps me posted. All in all Ciaran really should be on your radar for further opportunities within Menlo Park he is clearly aligned to your business and cares about your clients.
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Review by Claire, Managing Partner in Littlehampton on 7th August 2020
I have worked with Menlo Park several times, and he have always been 100% professional and has always put forward high quality nursing staff for our difficult to fill complex care nursing positions.
We have successfully recruited through Menlo Park and now have an outstanding Complex Care Nursing manager who is an absolute perfect fit!
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Review by Sharon, Practice Manager in Amersham on 15th July 2019
It is with much enthusiasm that I recommend Menlo Park – I cannot recommend more highly and their approach was very friendly but professional.
We have used recruitment agencies in the past and have had bad experiences.
After several weeks of unsuccessful GP recruitment, Menlo Park came up trumps.
After discussions with David we agreed what we were looking for and he had a candidate already that he thought would be suitable.
They came for an informal visit, followed by an formal interview and we have now manged to recruit a salaried GP.
The process with Menlo Park was stress-free and successful.
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Review by Annie, Practice Manager in Essex on 15th July 2019
I have recently worked with David to assist me with recruiting a GP for our Practice in Cambridgeshire, I have nothing but praise for him. Our Practice is located in the Fenlands, which is an incredibly challenging area to recruit GP’s into, however, David managed to source two outstanding GP’s for us to interview.
David took time to get a good understanding of our Practice, how we work not just clinically but also the whole team, he knew our strengths and work ethos, David used this information to ensure the GP’s he introduced to us were carefully matched to our criteria and that of the applicants he introduced.
I genuinely felt that it was important to David to find us a GP who fitted in our organisation, it wasn’t about just sending anyone over to us, the people we saw were outstanding.
David’s communication throughout the recruitment process was exceptional, he gave guidance where needed and offered support at all stages. I wouldn’t hesitate to recommend David as a preferred recruitment partner.
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Review by Tracy, Practice Manager in Cambridgeshire on 15th July 2019
We were initially reluctant to use an agency for our GP recruitment as we felt that they were expensive and did not understand our needs – it always appeared to be about placing a person into a roll regardless of fit!
With GPs becoming harder to find, we decided to take the plunge with Menlo Park. Andrew was our contact and he was able to understand our need and match that against the skills of the GPs available to him.
Throughout the process, we had open and honest conversations with regards to fees; requirements and availability.
I am pleased to say we have found an excellent GP and whilst the fees initially appear high, you have to balance these against the locum costs of constantly back filling a vacancy coupled with the positive outcome of providing stability for the practice and its patients.
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Review by Adrian, Practice Manager in Bradford on 15th July 2019
We had a GP opt to take 24hr retirement and were filling their reduced sessions with a long term locum whilst informally looking to fill the 6 session vacancy. We had tried jobs fairs and networking with known independent locums with no success.
I took an opportunistic call from Andrew at Menlo Park and I’m so pleased I did! He had a candidate looking initially at a salaried position but with a view to partnership for 6 sessions. It felt too good to be true!
However we didn’t just want to accept the first candidate that came along so Andrew and I had a good long chat. He was interested in our needs, ethos and culture as well as understanding the skill gaps that the reduction in sessions had exposed.
He articulated the skills and aspirations of the candidate and happily liaised between us until a date was arranged to meet up.
The process was very smooth and stress-free with Andrew co-ordinating where appropriate but also happy for us to liaise with the candidate direct and keep him in the picture.
I would recommend Menlo Park, as they listen to you and care about the candidates they place.
The aftercare, once the candidate starts, it also pitched at a perfect level with a smooth stepdown after 3 months in position.
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Review by Heather, Practice Manager in Kings Cross on 15th July 2019
This was our first experience of using a recruitment agency to help fill our salaried GP vacancy. We entered the process with some trepidation about costs and success rates, but what a surprise.
Andrew listened to what we wanted, understood what we wanted, translated it into a campaign and more importantly was transparent with the costs. We were lucky enough to find the perfect applicant within weeks and at every stage from the sharing of the CV until the completion of the probation period, Andrew communicated with the practice and the doctor, resolving any issues to ensure both parties were happy.
We would highly recommend Menlo Park recruitment and have done so to a neighbouring practice who have had the same successful outcome.
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Review by Christine, Practice Manager in Scunthorpe on 15th July 2019
Menlo Park were brilliant. The main difference was that they listened to what I needed, by talking rather than through lots of emails. They sent several doctors who were all suitable and employable. The fee was met by saving on locums within 6 months. I am definitely going to use them again.
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Review by Jason, Practice Manager in Rotherham on 15th July 2019
Having previously used numerous recruitment processes to attract a GP/Partner, we decided to use Menlo Park Recruitment / Andrew, through a professional recommendation. We had been hesitant of using an agency again due to previous negative experiences, finding them impersonal and very expensive.
We found Andrew to be thorough, professional and courteous throughout the process and he always made time for any queries we had. He kept in touch with regular updates for us which was reassuring.
Our new GP was appointed very quickly, and is a great success.
I cannot recommend Andrew more highly, and commend the agency to your attention for making a complex process simple and stress free. We would not hesitate to use them again
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Review by Angela, Practice Manager in Newton Abbott on 15th July 2019
I am pleased to recommend Menlo Park Recruitment to anyone who is looking to employee General Practitioners.
We have a complex set up, running two entities within one organisation and getting the right person was very important to us.
The Consultant understood exactly what the needs of the Practice and Walk in Centre was and sourced appropriate candidates for interviews. We have successfully appointment the right candidate to the position of Salaried GP and we are very happy with the outcome.
It has been a pleasure working with an organisation that will listen to you and understand your individual needs.
I would not hesitate to recommend Menlo Park Recruitment to anyone who is struggling to find the right candidate and will definitely be using their services again in the future, if necessary.
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Review by Sam, Practice Manager in Bedford on 15th July 2019
James can I just say a very big thank you for all the work that you have done in finding us a new salaried doctor.
Prior to discovering your organisation we had wasted 4 or 5 months with other agencies and fruitless advertising.
The professionalism and effort which you have shown in achieving this excellent result is truly exceptional. It is rare to find a company that over delivers on its promises.
Should we have any further need of recruitment in the future we will look no further than Menlo Park.
Please feel free to use my name as a referee for your services I would be happy to talk on the phone to any prospective clients.
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Review by Mark, Practice Manager in Cambridge on 15th July 2019
I have worked with James on two GP recruitments now. As a Practice we thought carefully about the cost of recruitment via a recruitment agency; we concluded that it would be money wisely spent when compared to recruitment costs of the more traditional recruitment methods where no appointment might be made. The key to ensuring value for money is working with a good recruitment consultant. James got to know our organisation, what we wanted, our way of working etc. This, in turn, meant that James sourced good calibre candidates who were looking for similar things as our Practice was seeking. I'm pleased to say that the GPs appointed through James' introductions continue to prove valuable additions to our Practice. I would certainly recommend James to other Practices.
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Review by Phil, Practice Manager in East Sussex on 15th July 2019
Just a short note to thank you for your work with our recent recruitment problems.
You have always been professional good humoured and have kept in touch.
We had a couple of mis-starts but you kept going and found us two excellent new recruits.
Please feel free to refer future customers to me if they want a reference.
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Review by Bob,Practice Manager in Wantage on 15th July 2019
A fellow practice manager recommended Menlo Park to me – and I’m so glad they did!
Our practice had been through a tough time and we had a daunting 14 vacant GP sessions to fill. James quickly and professionally gained an understanding of our practice; both from a business and a cultural perspective. He was very adept at explaining our complicated situation to prospective candidates so there were no surprises when we came to meet. He has placed two excellent GPs with us this year alone, both of whom have fitted in brilliantly to our team and who receive very positive patient feedback. The agency cost was more than met by the locum fees we would have incurred whilst trying to recruit. We will certainly continue to work closely with James and his team for any future recruitment requirements – indeed I have recommended him to my PM colleagues already.
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Review by Linda, Practice Manager in Bristol on 15th July 2019
When we first started our search for a new GP we did not think we needed any help – our plan was to just advertise on the NHS Jobs site, place a hugely costly advert in the BMJ and the applicants would come flooding in!
The reality was something quite different – very few applicants and those who did apply were not suitable. A lot of time was spent getting nowhere!
I then had a call from James at Menlo Park and right from the outset I could really tell that he understood General Practice and what we were looking for.
He spent a lot of time working with me not only to identify the type of candidate we were looking for but also to get to know the practice – it was always about getting candidates who were the ‘right fit’ for us as a practice. I have not experienced this approach from other agencies who have approached us in the past.
The candidates presented were strong and fitted our requirements precisely making the overall selection process much easier.
We have now employed a really good GP who was not actively looking for a new role but James could see she would be a good fit for us – we are already getting great patient feedback.
James and the team have done a great job and we continue to keep in touch. I will definitely use Menlo Park again for our future recruitment needs.
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Review by Tim, Practice Manager in Lewes on 15th July 2019
We had the daunting prospect of recruiting a new GP but the time taken by James to establish a comprehensive knowledge of our practice and an understanding of our requirements ensured that all candidates that were forwarded were relevant to our vacancy.

This also ensured that potential candidates were also fully briefed regarding our surgery before their CV’s were submitted to us. Communication from Menlo Park whether by phone or email was only made when appropriate and any query from us was dealt with very thoroughly and promptly.

As a consequence of this very professional service, we successfully recruited a GP who was completely compatible with our existing close team of clinicians and admin staff and has proved a substantial asset to the practice.

I have also received subsequent follow-up calls from James to ensure that all is well and to welcome any feedback.

I have dealt with many recruitment agencies but I have to say that Menlo Park have been one of the most professional that I have encountered and would have no hesitation in recommending them
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Review by Lynn, Practice Manager in Bristol on 15th July 2019
James at Menlo Park Recruitment has been a fantastic help to us on two occasions placing good doctors with us when it seemed like there were no doctors out there at all. James took time to understand the practice we run and give an honest picture to various prospective doctors who came for interview. He called at convenient times, not minding the later calls after surgery when necessary and responded quickly to questions.

He arranged things very quickly with prospective doctors working flexibly and at short notice. He made it very clear that he tried to match people to the surgery and didn’t send people that weren’t interested and those that came had an idea about us and were looking for this type of practice. So it really helped us and made the process a lot easier.

The apparent high cost of using an agency did seem a lot and my experience with other agencies wasn’t that good; however, having spent a lot of money on failed advertising, and having used him once successfully I can offer no higher recommendation than the fact that we went back to him again without advertising for our next recruitment.

James is personable and really seems to care about getting the right person in to the right job. I wish we didn’t have to use an agency but now having found one that isn’t pushy and gives a personal service that works I would definitely use him again.
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Review by Richard, Practice Manager in Mansfield on 15th July 2019
I used Menlo Park to recruit a new salaried GP with a view to Partnership following unsuccessful attempts to recruit using the usual routes and can thoroughly recommend them. They were highly professional and knowledgeable about GP recruitment resulting in the most appropriate candidates for our personal requirements being put forward.
The whole recruitment process was made so much quicker and easier with a positive outcome at the end and I would not hesitate to use them again in the future.
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Review by Jeremy, Practice Manager in Canterbury on 15th July 2019
We used Menlo Park to fill a long-term GP vacancy which we had been filling with expensive GP locums. Whilst I was slightly reticent at first, as I have had bad experiences with agencies, I was totally reassured by James who took the time to really understand our needs, our culture and matched the GP to the vacancy. We recruited a salaried GP in January who is perfect for our practice and he is very happy with his placement.
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Review by Angela, Practice Manager in Manchester on 15th July 2019
We have successfully recruited GP’s via Menlo Park. We have found the service offered by Menlo Park and James Truswell in particular to be professional, comprehensive and proactive. James kept us informed, took care of communication and found excellent candidates. Although a significant added expense in the recruitment process we would recommend the James and Menlo Park.
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Review by Gillian, Practice Manager in Tadley on 15th July 2019
After several rounds of expensive and unsuccessful recruitment attempts, and needing a number of GP roles filled, we rather reluctantly agreed to go down the recruitment agency route. It quickly became apparent that Menlo Park had an entirely different approach to much of the rest of the sector. There was clearly great care taken in the matching of candidates to the positions, all the candidates we met were of more than appropriate quality, and all genuinely interested in the roles we had on offer. And this at a time when neighbouring practices were struggling to get anyone to attend interviews for similar positions. The number of credible candidates we were able to meet, meant that we were able to make happy choices rather than desperate choices. We also certainly saved an enormous amount of time and money by going this way, something that we certainly had not expected going in. It is also notable that the candidates themselves felt well supported by Menlo Park staff, and that there was continued support and contact after the contract date had passed. I have recommended Menlo Park to all my colleagues on the patch, and can say that it has been the best recruitment and HR decision we as a practice have made in the last few years. We currently have two full time GPs who came to us via Menlo park and both are superb GPS, and happy members of our team. Highly recommended.
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Review by Jonathan, Practice Manager in London on 15th July 2019
We were advised to contact Menlo Park as we had an unsuccessful recruitment drive. Despite our best efforts to source some new GPs following an extensive (+ expensive) recruitment campaign we had very low uptake. Dealing with Menlo Park was always timely and efficient. James was knowledgeable, helpful and realistic and always responded to our queries whatever time of day! Through Menlo Park we have now successfully managed to recruit 2 salaried GPs which has significantly stabilised the practice from the constant churn of locums!
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Review by Richard, Practice Manager in Waltham Cross on 15th July 2019
Working with James at Menlo Park is a pleasure. He spends time getting to understand the practice and our requirements for the vacancy. We have successfully recruited two GPs via James and will be using him again in the future
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Review by Jane, Practice Manager in Bude on 15th July 2019
This is the first time that we have used a recruitment agency to recruit a GP and I was pleasantly surprised. The whole experience was straightforward, efficient and transparent. We recruited 2 GPs within a matter of weeks and we are very happy with the results
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Review by Dorcas, Practice Manager in London on 15th July 2019
When recruiting GPs at the practice we have usually advertised directly with relevant publications, however this failed to attract any suitable candidates.
We decided to approach Menlo Park - who were very thorough and took the time to understand our needs. The recruitment approach via this agency meant we saved time and only saw candidates that met our criteria.
We successfully recruited our salaried GP who has fitted in beautifully with our existing team.
Throughout the whole recruitment process, Menlo Park were proactive and kept us fully informed, they gave us advice on interviewing and even after recruitment they keep in touch to ensure all is well.
We will certainly be back in touch with Menlo Park when we next recruit.
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Review by Alison, Practice Manager in Kent on 15th July 2019
James has helped us with GP recruitment in the last 12 months and following a number of failed recruitment attempts, with his help, we have secured two great salaried GPs.
He was realistic and patient (with all parties) and we quickly developed a good transparent working relationship. I would not hesitate to recommend.
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Review by Charlotte, Practice Manager in Swindon on 15th July 2019
I have used James Truswell’s services for GP recruitment at my practice, and his diligence, research and knowledge of the market to find candidates to match our clinical profile led to a very successful recruitment process to appoint a salaried GP to our team. Without reservation, I would use Menlo Park for future recruitment campaigns because I believe their charges are very cost effective and save a great deal of time in the recruitment process for new GPs.
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Review by Steve, HR officer in Bristol on 15th July 2019