We’ve had surgery connect for over 2 years and it is brilliant. The user console, push to call, call recording and softphone work perfectly. The customer service has always been responsive and kind, particularly from Justin Winfield. Surgery Connect was a great investment that has really improved our efficiency and service provision.

We have now been using Surgery Connect just over a month. So far the service has been outstanding and nothing is too much.
What we like:
Flexibility - I can make the system work for how we want it to
Emis Integration - reception now deal with calls efficiently and quickly
No limit to outbound calls
Can monitor the queuing system
And so much more.

The support at Surgery Connect is excellent. Justin, Client Relationship Manager is great. Responds to emails quickly and helps to sort out any after sales issues or amendments to ensure that your phone system grows and adapts with your practice. I would highly recommend Surgery Connect for your business continuity as a flexible solution.

We have had Surgery Connect now for almost three years and have been delighted by the product and the service from X-on. The new Softphone feature has been invaluable to us as we have had staff working from home.

X-on is the most reliable service - never fails to get back to me within a day or so, they always are very helpful over the phone also.
The service is amazing as it connects to our application Emis web and brings up the patient automatically. It also helps in training and with complaints also as everything is recorded.
The website is easy to use. I would definitely recommend it to everyone.

We operate a prescription hub for five GP Practices. X-ON have helped us build a bespoke service to meet our needs. The self-service functionality through the website makes it easy to make changes ourselves, whether adding new users, or adding/changing prompts/messages for patients. Always helpful if you need to call, and the data reporting is invaluable in identifying call patterns and users performance.

System has proven useful to our surgery and has eliminated the issue of previously only having 4 lines to dial out on. System Connect is easy enough to use, particularly to set up outgoing messages to the public. Only gripe would be not being able to physically see whose line is engaged with a quick look at the handset, and not having a physical notification on the handset that a voicemail has been left. I appreciate that these are facilities that are available via the user console though and we will just have to adjust to the change. All in all, it is working for us as a surgery

By far the best telephone system we have had. Excellent visibility of patient access. Excellent for homeworking if needed. Great timely response to any technical issues.

Recently switched over to X-on from our previous telephone system which had become outdated. The queuing feature has been fantastic for patients and the User Console gives a real-time analysis of callers into and out of the surgery so we can ensure enough resources for calls to be quickly handled. GPs and clinicians have found it very useful and very simple/easy-to-use system, though full training is provided. Would recommend to any and all GP practices no matter what size.

We have been using Surgery Connect for over a year now. An excellent company to deal with and have saved money in the process.

We moved to Surgery Connect (X-on) in September 2020. From the start to finish of installation, everything was very smooth and no disruption whatsoever. Excellent support service. Its a blessing to have this phone system when working remotely due to recent unprecedented times. Would highly recommend this phone system. Keep the good work X-On!

We changed to Surgery Connect in November 2020 following the expanding of our practice to two sites; thus allowing us to seamlessly integrate our phone systems across both sites.
This move proved to be timeous as we are now able to offer a fully integrated phone system off site for those who are working remotely. The installation and post installation support were excellent and we are pleased that we made the decision to move our telephony to Surgery Connect (X-on)

There is no way we could cope with the pandemic without our wonderful Surgery Connect cloud phone system. The voice message has had to change daily to cope with daily vaccination and eHub changes snd central coronavirus restrictions and messages. We use ‘text to voice’, update the text and choose from a variety of lifelike human sampled voices to read the message. Scheduled messages easily coped with a multitude of special arrangements for certain days and the whole thing has given us assurance when lots of local practices were struggling and giving out of date and incorrect information. We use various key options for patient information about the pandemic and our changes to cope. Just one part of the information system that has made Surgery Connect outstanding in our response to the most difficult time in the history of general practice. Doing my eHub session this weekend also using a Surgery Connect system I can be assured by using their ‘soft phone’ that my calls will be recorded and seem as coming from that service. The facilities provided are outstanding and amazing value for money and I think you’d have to make a very strong case for NOT using X-on’s Surgery Connect

Fantastic telephony system with an excellent customer service and helpline. The service has been brilliant and of top quality since we joined in 2018 and especially since the beginning of the pandemic where they have been proactive in including great additional features such as the softphone. I would recommend without an hesitation.

After many years of really bad telephone system, it was such a relief to move to X-on in July! The transition was almost seamless, everyone adapted very quickly to the new system and patients are just so much happier. Also a life saver for working from home staff members during the pandemic. We have a few minor issues, usually resolved very quickly. Justin is very helpful and support desk responsive. However, getting through support line can take a few minutes, which for urgent issues is not ideal. Sometimes the phones are back on working before we managed to get through to find out what is the issue.

Excellent and supportive service from XON. We decided to update our old system and Mark Ayliss from sales was very helpful in getting us a competitive quote. Justin from the relationship team and Oneyka from the service delivery team deserves a special thanks for making the whole transfer go smoothly despite a couple of initial hiccups from BT and our old provider which were managed very well. The telephone system is brilliant with remote calls and video calls enabled. It integrates very well with EMIS and makes it easy to call patients or text patients which are recorded in the system. The dash board is very useful in monitoring demand. The call quality is very good. The onsite training for all staff was excellent as well. I would highly recommend XON and their telephone system

We have been using the X-ON Surgery Connect phone setup for 12 months now. The whole process from the initial installation and follow up has been so impressive. Any issues encountered have been dealt with efficiently and expertly by the X-ON support team. The system has made the management of the reception and admin team so much easier. Investigating complaints has been simple with all calls being easily accessed, and resolutions made much quicker. The ability for the staff to move from room to room and be able to log into the phone system has made contacting colleagues much more efficient. All in all no hesitation that this is the right phone system for any Medical Practice.

This system is excellent for any GP Practice. It is easy to manipulate how calls are routed into the surgery and then review the statistical reports to fine tune the system for best patient experience. One of the many features on this system is the the call recording - an ideal way to maintain quality monitoring and team training. The X-on team have been extremely supportive through install and onward care. They even implemented soft phone calling for us from our cold site, before our contract was live! So many phone companies forget onward customer support once they have sold the system to you - I am pleased to say we no longer have to worry about this now that we are with X-on.

Excellent decision to choose X-On. Very efficient and also very patient focused. Integrates with EMIS, the team love it.

Fantastic phone system and the staff are so helpful! Very quick responses from the support team and always happy to help. Easy to use and has transformed the surgeries communication system! Would definitely recommend.

Had Surgery Connect installed at the end of September and it has worked really well. Already we have seen pattern of when we need staff, as well as individual staff efficiency in answering phones. However the best feature is that we can all work from home, including reception, if needed. We have had a receptionist who was self-isolating and would have struggled to keep up with phone calls if she could not work from home. Still early days but looking like it will be a great benefit for business continuity.

Surgery Connect has been fantastic for us during COVID as it has transformed the way we operate. It has allowed our staff to work remotely if required without disrupting service delivery. The product itself is flexible, the support is fantastic and the new S1 integration looks to be really useful for our reception team as it will speed up the way they deal with patients.

Fantastic system and easy to use with very good help and support available.

Excellent System for GP practice! Surgery Connect has supported our staff during these difficult times. Their portal is really easy to use, specially when working remotely. Reporting system is really useful for the practice to understand there call flow. I will recommend this system!!!!!

We have been with X-on just coming up to one year. Good telephone system with loads of functionalities, especially handy during this period of remote working. Excellent support team who are on the ball and assist with any issues immediately. Comprehensive monthly management report which has aided us in reviewing and planning services. Integration with EMIS is a real bonus.

The support and service received from X-on has been excellent. Surgery Connect has supported our staff and clinicians, enabling them to work remotely when required.

Excellent choice! We moved to X-On last year and it has made remote working through Covid possible, not only for clinicians but also the admin and reception staff. It's also a great choice for multiple sites and PCN appointments. I would definitely recommend.

Great features (reports, recording, live listen in, WFM options etc). Sometimes connectivity issues but service on reporting issues is fantastic.

Always been extremely satisfied with the service that I have received from the whole team. Nothing too much trouble for them.

Have been dealing with this company for nearly 2 years now and the service we have received has been outstanding, they are always very friendly, very helpful and resolve any problems I have very quickly, definitely a 5 star service.

First class service. Within 1 week of first contact, we had a soft phone solution installed. The sales team have been outstanding. Our allocated support Tom Chittock has been amazing and supported us throughout the installation and training process. Any issues have been resolved immediately. The team is receptive and responsive to feature suggestions. By using this system we are now able to offer all of our team flexible and remote working.

X-on has worked extremely well with integrating our multiple sites telephone system, providing excellent support with very helpful and knowledegable staff at all times. The wall board helps with telephone handling management and we also receive monthly reports which are useful. Configuration and management on site is very user friendly.

Surgery Connect is a fantastic telephone system with Emis Web integration. The way forward for GP practices, lots of amazing features available and excellent monthly management reports to review demand and plan accordingly. Justin Winfield our relationship manager has been amazing and very helpful. I would recommend this system to any PM looking to upgrade their current phone system

A great telephony system. Gives you lot of control over monitoring quality of service by front line staff. A great tool for educating and up skilling reception staff.The support service is exemplary as well.

Great system that supports the practices in the management of their patient demand. Excellent features and response from the X-On team.

Intuitive phone system with many innovative features.

Great system - intergration with EMIS is a real benefit as we do GP triage - excellent data and live white boards allow a real call centre approach - recommend

Very pleased with the system. Continuity worked well when needed recently. Particularly grateful for the excellent support from Joanne our Account Manager who has been really helpful in supporting us to understand the system better

Happy with service, great monthly feedback reports, these help me to deal with PPG issues where they tell me the phone is not answered on time by the staff. Good info is available every month and helps me close down concerns. The telephone recording system is efficient and easy to use, essential for dealing with customers who claim that staff are rude on the telephone. Very happy.

Great system, I wonder how we ever managed before. Takes a little time to get used to but once you've mastered how everything works you won't go back to your old system. The support line is always answered and everyone I have ever spoken to has managed to help me without any fuss. I would thoroughly recommend Surgery Connect.

Fab system with excellent tech support. I would highly recommend Surgery Connect

We were looking for a new phone system we met with a few companies,We have decided to go with surgery concect,They have been extremely helpful with the transistion with our current suppliers which were being difficult,they went out of there way and even will be helping us paying for the buying out of the old contract. I can say for large practice our phone bill will be half what we are paying now. Can't thanks the team enough and look forward to our go live date.

Very good telephony product, specifically aimed at GP practices and improving all the time. The development of new features and time it takes to tweak existing features is far quicker than any other software provider we've worked with. The all-inclusive pricing works well because the cost is still lower than our previous supplier but we get far more for our money and access new features as soon as they're available at no extra cost.

Training was quick and straightforward with useful handouts. Call recording is good for staff training and resolving complaints. Recording messages and scheduling is a positive to set up in house and support is prompt and helpful if required.

I was searching for a state-of-the-art telephone solution for the Practice, and Surgery Connect was my right choice! The whole process was seamless and Practice-friendly when we went live. We are happy with this provider and I have no hesitation in recommending this to any Practices.

Well impressed with whole process from start to finish- a lot of positive feedback from staff and patients alike, customer support are prompt in their replies, management reports excellent and the call recording has come in very useful. Ease of transfer on the day went very well and good training support on the day as well- definitely recommend them

Excellent service, rapid resolution of issues that have arisen. Web based interface for system management is comprehensive but therefore complex - however very good support and if we can't work out how to do something quickly then support will do it for us. Good value for the core contract.

Recording telephone conversations and being able to play these back has been a huge asset, especially for staff training and dealing with complaints. Patients like the Q buster facility and are very appreciative of the ring back. Some of the recent improvements to the reports have saved me a lot of time.

This has been one of the singularly exceptionally positive system changes I have experienced. From the very beginning to the very end of the process, every part of the team were pleasant, helpful and efficient. The system itself is adaptable but easy to manage and the ongoing support has been quick and is provided in a clearly explained way. It is already proving to be a far better experience for our patients and staff.

Very user friendly system. So quick to find calls and change prompts which were some of the features we were looking for. Good value for money as well.

I wish we’d signed up to their service sooner rather than later. It’s a simplistic but professional system that is easy to use by all staff.

We recently changed our phone system to X-On and have been very happy with the whole process. The company are very professional and the after service has been excellent. I would definitely recommend this company

We moved to X-on in August 2018 and have been delighted not only with the support we had that made the move run smoothly, but also features that have allowed us to improve our communications with patients and increase the numbers of call our reception team can now take.

We recently upgraded our telephone system to X-on and is very happy with the service provided by the company and the system. The engineers are very professional and offer a high level of support when required. Emis integration works well too. Plenty of configuration options available. I have no hesitation in recommending X-on

Very happy with our new service. Very smooth transition, system working as intended and very useful metrics to monitor the service with. Any issues or questions very rapidly dealt with- really impressed. Integrates nicely into EMIS saving significant clinician time.

The whole process of moving over to this system was completely seamless and was fully completed from start to installation in what seemed like only a matter of 6 weeks.The support team are great and all of our issues have been resolved pretty much with immediate effect. I would definitely recommend this telephone system.

Great communication and service all the way though. This has enabled our practice to monitor more comprehensively our call figures. I would recommend X-on for their efficiency and easy to understand costing plan.

We moved to Surgery Connect approx. 2 months ago.
Very happy with the service so far, staff are excellent, helpful with the planning and implementation stage and also the on-going support

We moved over to Surgery Connect last month and can certainly recommend the system. The Go Live went smoothly with no interruption to patient services although we did have a hitch with the direct dial numbers being ported across. The training the practice received was great and ensured all the staff knew how to use the new phone system. The reporting facilities are great for management purposes. I would recommend this phone solution to anyone wishing to provide a very professional and efficient service.

We implemented Surgery Connect some 18 months ago - it has been a revalation to actually see the number of calls we are taking on a daily basis allowing us to accurately capacity plan number of call handlers required by day and time of day. The call recording facility means we are able to deliver quality assurance reviews to ensure positivie Patient experience and adherence to process. Very impressed.

I choose X-On, to replace our antiquated telephone system, following extensive research during 2017/18.

Having met the marketing team numerous times during various Expos I definitely tried before I bought :-)

Key points:

- A competitive simple pricing strategy.
- Excellent support in the preparation phase.
- An after sales service that keeps on giving.
- A continuously developing customer relations service.

We use Surgery Connect for over a year now and we are very happy with their services. Their support team is always very professional, friendly and happy to help in a prompt manner. Our telephone system improved greatly since we use them and we can offer much better services to our patients. Since we switched to Surgery Connect we are able to use tools like daily monitoring of all calls, very helpful reports which show our daily usage, telephone call recordings which are very easy to access and many more. All in all I would highly recommend Surgery Connect service.

We moved across to Surgery Connect last month and since then we've received a service that is second to none. The implementation process was extremely smooth and the transition to the system on the day didn't effect the services that we were able to provide whilst we went 'Go-Live'. The training we received was excellent and ensured that all staff were fully familiar with the new system ahead of it's delivery. The support we've received from the Technical Support Team has been totally professional and they're always swift to rectify any technical 'teething' issues or answer any queries we had.

We switched from the BT to surgery connect couple of months ago simply because of the poor customer service we received from the BT. Apart from easy one to one communication with the X-on customer service personnel, this new phone system has multiple features that comes with no extra cost like call queuing, spreading incoming calls during pea time, calls recording & attaching with the consultation, emis integration (calls from emis GP system page by clicking patient's details for triaging etc. saves time - also SMS can be sent). Most importantly, we can see live system and reporting is very easy. All in all this is a very user friendly innovative telephone system I'd recommend to any business specially in the general practice.

This system provided us which features which, with our old system was difficult and in some cases unavailable. We now have visibility of our call queues and the support desk we engage with is quick to respond and resolve any queries. The go-live date went beyond smoothly. Overall we are pleased with the system and would recommend them.

We have been using X-on since March 2018 and have been very happy. The switch over to X-on was smooth and very good training was given to staff. The support has been excellent. Our next step is to install Emis integration. We also managed to half our costs switching to X-on!

We are a 15,000 Patient surgery and switched to X-on about 18 months ago. The system has enabled us to vastly improve our patient experience in accessing our services and for our staff to undertake their jobs fully. The new EMIS-Phone link is proving very useful to our Patient Services staff as well as our clinicians. We are particularly impressed by the support provided and fast turn around to any issues or requests for changes. Highly Recommended.

We had a good experience when we moved across to X-on nearly a year ago and were pleased to get away from an old analogue system. The install of the new system (at two sites) was quick and painless. The monthly reports are very helpful and the support engineers do their best to answer our service requests promptly. I would recommend this company.

X-on provided their services from October 2017. The call board is really useful to see how many calls are waiting to come through and also that all calls are answered and put in a queue so has stopped complaints about the lines being engaged all the time. It now means patients are realising how many calls are trying to get through to the practice!! The team at X-on will try and sort any problems out asap. Its a much better system and the reports received at the end of each month help to recognise just how busy we are!

Pleasantly surprised with this telephone system. Initially we have had teething problems, as with any new system, but the support desk are quick to respond to resolve. From start to finish customer service has been excellent, keeping the Practice up to date with all aspects from delivery of the phones, installation and training of staff.

As a surgery we have been happy with the service provided by x-on. When any issues arise they are quick to resolve the situation and are always keen to help. We are able to monitor the wait time and keep an eye on how many calls we have in the queue to ensure patient satisfaction and safety.

On the occasion that we need to listen to a phone call this is easily accessible via the management console. Amendments to the phone system can be made easily via this service.

Changing our telephone system was made simply by X-On, all the staff from the installation team to the sales and support team have been very helpful. The quality of the phone line has been to a high standard. On switch over day we had minimal interruption and able to continue to accept patients calls throughout. Any problems have been dealt with by support team. Having control of the flow of calls has improved our customer service and patients are less dissatisfied.

Wish we'd moved over sooner! Competitive contract, great account manager, excellent support (although we did have a few teething problems on the go live day) and so much better than what we had before. I'd thoroughly recommend GP Connect to any practices thinking of installing a new telephone system.

X-on offers an excellent service, with constant updates that fulfils the surgery needs.

They spend time to see what we need and works, and work with the surgery to implement the changes.

They are approachable with a good customer service which is second to none.

We have used X-on for just over a year and we're really pleased with both the product and the service. We have had a few teething problems but the support from our Account Manager and Service Desk has been great and any issues/queries are resolved quickly.

We really like how the product keeps evolving and if you have things you would like building, the company always listens.

Our old system didn't have the functionality that our new system has and the ability to record calls has been a great help.

I would definitely recommend X-on to anyone looking to change telephone systems.

We switched over to X-On Surgery Connect in February 2015. We had some nervousness about the call quality of an internet based, hosted system but need not have worried. The call quality is excellent and in over 2 years, the reliability of the system has been remarkable. Other features we value include the call recording function and the performance statistics (both individual and team). We now have a far superior and much more flexible system than previously and at a reduced cost.

We have used Surgery Connect for the last 3 years or so. We have found the system perfect for our needs. X-On are fabulous at responding to any problems we may have and they are constantly looking at ways to improve the service. I would recommend this telephone system without a doubt

X-On responded to our needs at the 11th hour during mobilisation. They provided us with an extremely competitive rate and the service they have provided since go-live has been exceptional. Thoroughly recommend them to anyone who requires any sort of call recording and retrieval system.

We have used X-on for over a year now and have been delighted with making the change to them. The ability to configure your set up in house ensures that as the business changes we can adapt the phone system to match, and when things do get tricky and technical their support staff are friendly and happy to help.

Its not all been plain sailing, and getting used to the VOIP set up did take some adjustment but now it has bedded in our phone service has turned a corner and is now at a much better level our previous more traditional approach. The flexibility you get with this system to allow people to take calls from any desk is really useful, and the ability to have users operating across different sites offers the virtual call centre type approach.

We have had an outage, not long after we went live, and the problem was widespread but they do offer a mobile phone back service that can be turned on to enable calls to still be taken so the risk to the continuity of business was mitigated as well as could be hoped.

Its good to see that X-on are still developing and enhancing their product, taking on board feedback from their customers. Always a positive when the relationship with the supplier continues to blossom after you have signed up and paid.

Always happy to discuss anything further over the phone if anyone has specific questions about our experiences with X-on.

Very very happy with X-on’s Support services. They have always been very helpful.

It is refreshing to find a company who understands my dilemmas within a GP Practice and has the solutions I am looking for.