noteSpace

Secure off-site storage

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Opening Hours: 9am - 5.30pm, Mon - Fri
Operates: Nationwide
noteSpace is the market leading and trusted service providing secure off-site storage and software to electronically manage the flow of over 2 million Lloyd George and A4 records, to Practices across the UK.
Code Of Practice Approved
  • Off-site Storage Solutions
noteSpace - Logo

Address:

noteSpace™

Niche Health

11 Aston Court

Bromsgrove Technology Park

Bromsgrove

B60 3AL

Telephone:

01527 570 005

Website:

With noteSpace your practice will never need to find room for paper Lloyd George or A4 records again. Our team will box-up and remove your records and take them to secure storage. After that, recall records only when you need them using our simple noteSpace software.

We specialise in working in partnership with GP practices and with more than 2 million patient records stored securely off-site in regional facilities, noteSpace™ continues to exceed customer’s expectations.

The service is proven to quickly and easily enable practices to realise the full potential of their premises whilst also meeting CQC requirements for records storage security standards.

As an ITK level 3 accredited supplier practices can be assured that Patient Identifiable Data (PID) is securely transmitted across the NHS N3 Network.

noteSpace Service level

noteSpace is a fully managed and all-inclusive service that includes the delivery to and collection of hard copy records from your practice, on a weekly basis.   Records can also be requested electronically.

Remote software installation and training ensure the practice is ‘live’ quickly and ongoing support is provided by our friendly Support Team.

CQC

Working alongside the major clinical systems, noteSpace is fully compliant with stringent Care Quality Commission requirements for records management.

noteSpace enables practice to:

  • Respond to the growing pressures of patients and policy makers by releasing space for additional services whilst supporting the drive to a paperless NHS.
  • Become fully compliant with stringent CQC requirements for records management.
  • Auditable records are easier to locate and access, saving your staff time.
  • Records are held in NHS approved facilities regional to the practice and are safe from fire and flood damage.

We will be happy to see how we can be of assistance if you are:

  • Considering a new build, extending or redesigning your practice.
  • Enquiring on behalf of a CCG, Federation or group of practices.
  • Currently with a supplier that uses a costly transactional model for storing your records.
Angela, PM in Shrewsbury on why her practice chose noteSpace.
Attachments
Other company information
Email:info@nichehealth.co.uk
Fax:01527 832 555
Established:2010
UK Company Number:7471237
VAT Reg:112494828
Listed in the following categories:
Off-site Storage Solutions (Services → Premises Maintenance & Management)
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Recent Reviews
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44 Review(s)

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Practice Manager Reviews:
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Wish we had done this years ago. We have gained an additional office for admin staff and no longer have to have a session of moving all the notes along to squeeze more in mid-alphabet. The service is excellent and we get a weekly delivery/collection of notes so there is no delay in service level to patients or in returns to PCSE.
As soon as new records arrive they are summarized and coded and then sent for offsite storage; so Drs have all the information they need on computer. System works well and notespace is definitely the way forward.
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Review by Julia, Business Manager in Barnsley on 29th November 2018
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Very impressed with the Service, I have not encountered any problems thus far and any queries I have had have been dealt with quickly and efficiently.
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Review by Sarah, Summariser in Bexhill-on-Sea on 26th November 2018
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Would highly recommend for off-site storage of medical records. Service is excellent. Has saved a great deal of staff time.
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Review by Catherine, Administrator in Winchester on 21st November 2018
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Great service and all queries are dealt with in a timely manner.
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Review by Tracy, Receptionist in Cheshire on 16th November 2018
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We have been using Notespace for over a year now with no issues, we find the service really reliable and convenient.
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Review by Laura, IT Manager in Stourbridge on 16th November 2018
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Excellent service, we had issues with storage in the practice and notespace has solved this problem. The copying and scanning of records has saved us a huge amount of time. Very reliable
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Review by Jane, Practice Manager in Shrewsbury on 14th November 2018
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We have been using Notespace now for 1yr with no problems, great service.
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Review by Sarah, Practice Manager in Rotherham on 14th November 2018
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We needed an urgent solution to note storage following a fire at our branch surgery, where we were at risk of losing several thousand sets of patient notes. I had already considered NoteSpace to release much needed space and man hours in pulling and filing notes.

The notes were collected and refiled using anonymised barcodes and we have a desktop app to request and return notes to the secure storage facility and these are delivered and collected weekly with ease. NoteSpace also provide a scan and send service (at additional cost) - but again, valuable admin hours saved and no requirements for notes to be couriered.

Highly recommend!!
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Review by Liz, Practice Manager in Lancashire on 14th November 2018
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We have been using Notespace for around 5 years. The process of moving 13,000 clinical records went smoothly. We can not recommend them highly enough. The service they provide is always prompt and efficient. Delivery of notes is always when they say. Scans of medical records are always provided quickly and customer service is always first class. Moving the clinical records off site has freed up so much space in reception.
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Review by Nadine, Administrator in Cannock on 13th November 2018
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Great product, service, and team. Been using for over 3 years now and had no problems. Freed up value space and improved record access.
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Review by Sam, Secretary in Liverpool on 13th November 2018
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Great service provided, note requests are dealt with quickly and efficiently. Customer Service excellent. I would recommend Notespace
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Review by Alison, Practice Manager in Longfield on 13th November 2018
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Excellent service, wish we'd done it sooner. We freed a lot of space and saved receptionist time (no notes to file). Would definitely recommend to colleagues,
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Review by Michele, Practice Manager in Sunderland on 12th November 2018
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Brilliant service, highly recommended. our notes are always received on time. we have never had a problem with this service. The delivery driver is very friendly and always happy to help
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Review by Katie, Office Manager in Polegate on 12th November 2018
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Moving to off site storage made a lot of space available. It allowed us to move to a separate switchboard system so we now do not have any phone ringing in reception. The service provided is very slick and has even helped us find a number of misfiled notes. I have no hesitation in recommending.
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Review by Tom, Practice Manager in Stratford-Upon-Avon on 12th November 2018
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Good service with delivering notes.
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Review by Christine, receptionist in Birmingham on 12th November 2018
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We have been using NoteSpace for over 4 years. The service has been fabulous and always on time. Every easy to use software and urgent notes are delivered when they say they will be.
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Review by Caroline, Practice Manager in Ormskirk on 12th November 2018
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Moved over to noteSpace six months ago. Process was smooth and it has greatly helped with the organisation of our medical records. Saves so much time as you can request records simply by entering the NHS number into the application. Has also allowed us to re-purpose a room which we now use for admin. Great service from Neal and the team.
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Review by Kieran, Practice Manager in Leicester on 12th November 2018
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We have been using noteSpace for a number of years now and have always received a very professional, reliable and prompt service with excellent customer service.
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Review by Sue, Practice Manager in Liverpool on 12th November 2018
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Great company, easy to use software would highly recommend :-)
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Review by Georgina, Practice Manager in East Sussex on 12th November 2018
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Great - no issues - prompt service - great customer service - Highly recommend.
Freed up so much space for clinical rooms etc.
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Review by Netty, Practice Manager in Surrey on 9th November 2018
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We have been using noteSpace since 2012 and have always found them to be excellent.
Transition went smoothly and thereafter you cannot fault their Customer Service. They are always happy to accommodate any requests we may have. If/when we require any scanned patient records they are always sent in a timely manner. 10/10
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Review by Helen, Practice Manager in Crowley on 9th November 2018
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Overall a very good, efficient service, our requests are always dealt with in a timely manner. Using Notespace has freed up a huge space in our Surgery giving us much needed room in our reception area. The delivery/collections service is also very reliable.
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Review by Rebecca, Assistant Practice Manager in Prestwich on 9th November 2018
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We have been using noteSpace for 4 years now and the process of moving over went very smoothly. Since then we have been provided with an excellent service and would recommend them.
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Review by Elaine, Practice Team Member in Guildford on 8th November 2018
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We been using noteSpace for the last 6 months. Great Service, saves admin time and frees up vital space within the practice. All in all should have used them years ago..!
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Review by Sue, Practice Manager in Newquay on 8th November 2018
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I find the service, and the folks behind the scenes, helpful and effective. A very useful, space-saving, service.
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Review by Nick, Operations Manager in Stourbridge on 8th November 2018
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I have been impressed with Notespace from the time we took out the contract nearly 12 months ago. The service is easy to use and we are very happy with our relationship.
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Review by David, Management Consultant in Manchester on 8th November 2018
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One of the best decisions we made was moving to notespace and no idea why we didn't do it sooner - the notes go off once and week and whatever we need comes back once a week if's that simple and it's that reliable, we have been with them over a year now and have not had one problem with the service. If notes are needed urgently you get them urgently. We have nearly 11,000 patients, the space we saved was massive and we have now turned it into a very much needed and continually used consulting room. Yes there is a cost, but it's a business cost remember. Why keep the records in the surgery now when they are only really consulted for insurance purposes?? No brainer!
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Review by Ella, Practice Manager in Dudley on 8th November 2018
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We work from a portable building with very limited space. As the practice grew we just ran out of storage space for records. Our solution was Niche Health and the service was just as promised.
They are a professional, reliable organisation and secure records safely.
I would certainly recommend them.
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Review by Sandra, Managing Partner in Brierley Hill on 8th November 2018
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We have had over 3 years experience with noteSpace, and not regretted our decision. The whole process of storage, delivery, and communications is professionally dealt with.

I second the other reviews.
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Review by Ellen, Practice Manager in Surrey on 8th November 2018
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Note space is an efficient way of storing medical records. You can call a record back within a week without any hassle the software is easy to use.
The greatest benefit is the scanning service for access to medical records quick easy and prevents the issue of a member of staff standing photo copying note.

Cannot fault the service in anyway what so ever
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Review by Sharon, Practice Manager in Ripley on 8th November 2018
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We switched to external storage a few months ago and I can honestly say it has been money well spent. We save hours of admin time every week, we have so much more space and we no longer have the hassle of finding notes that have been misfiled etc. The Niche staff are great and set it all up seamlessly, it is a really simple system to use. The Box-It staff are fab and extremely helpful. So glad we did it!
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Review by Emma, Assistant Practice Manager in Farnham on 8th November 2018
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The day-to-day management of notes with noteSpace is very streamlined and easy but we were even more grateful we had it last year when our building burnt down, and everything was destroyed. We had many, many issues to resolve but at least we could reassure our patients that their notes were safe.
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Review by Catherine, Practice Manager in Surrey on 8th November 2018
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We moved to Notespace in January. The process of moving teh notes went very well, and we have been very happy with the service.
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Review by Sarah, Managing Partner in Battersea on 8th November 2018
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We moved to external storage with noteSpace mid July. It was definitely a smart move and begs the question as to why we didn't do it earlier. The move itself was a very slick operation 9300 notes boxed and away from practice in 4.5 hrs. The software is simple and very easy to use. Our deductions are delivered to us on a Friday together with any records we may need to copy and our notes to go to storage are collected at the same time. All the staff are extremely helpful and pleasant. I now have a brand new office in what used to be our records storage space. The dust is less and more importantly no records to file!
If you are hesitant in transferring to noteSpace then please don't be it is the way forward. I am happy to talk to you should you want to ask me any questions. Angela DD 01743 363133.
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Review by Angela, PM in Shrewsbury on 23rd October 2017
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I would highly recommend Notespace to anyone thinking of storing their medical records, the service we receive is quick, efficient and friendly, I don't know why we didn't store our records sooner.
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Review by Susan, PM in Shropshire on 6th October 2017
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We moved to noteSpace in Dec 14 and it remains one of the smartest decisions we ever made. The initial uplift and cataloguing of 13000 patient records was a breeze and the process has worked seamlessly ever since. The customer service is beyond excellent and the practice looks and feels like a different place without the paper files. We used the space to bring our whole reception/admin team together which in turn freed up space to create a new consulting room for an ANP. Brilliant value for money.
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Review by Paul, PM in Southport on 7th July 2017
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We have been using noteSpace for more than 3 years and have found the whole process from initial collection of notes into storage to the ongoing day-to-day management, very professional and well organised. Moving the 46,000 Lloyd George notes we had across our 5 sites has freed up valuable space within our buildings and has drastically reduced time spent on records management for our admin staff. I would not hesitate in recommending noteSpace to any surgeries considering undertaking this project
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Review by Amanda, PM in West Bromwich on 2nd June 2017
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We are very happy with the service we receive from Notespace. The practice's notes are all stored offsite and using this product makes it easy to request these notes back quickly and efficiently. They have regular delivery days which they stick to and the couriers are very nice and professional. We highly recommend this product.
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Review by Katie, Quality Assurance Administrator at a GP practice in Surrey on 26th September 2016
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Whole process of moving over to using noteSpace went very smoothly. System works effectively and saves our staff time. The team at Niche always respond very quickly if I have any questions - excellent customer service.
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Review by Sue, Pm in Northamptonshire on 4th August 2016
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Stress free service. Very reliable and friendly, records are returned promptly.
Would definitely recommend noteSpace.
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Review by Hayley, PM in Kent on 3rd August 2016
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We have used notespace for all our storage requirements since 2014. We have always received an excellent service from notespace, nothing is ever too much trouble, we definitely recommend them.
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Review by Jan, PM Isle of Wight on 2nd August 2016
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Very pleased with the service we have received. It was a very smooth process to move our notes, and the training provided was very useful. It has been a prompt service for every request/delivery made. We have had no problems since being with NoteSpace and would recommend them highly.
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Review by Mollie and Molly, GP Receptionists in Telford on 2nd August 2016
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Very efficient organisation, saves our staff time and worry. A pleasure to deal with. I would recommend noteSpace to any surgery.
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Review by Mags, PM in NW London on 2nd August 2016
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noteSpace is a great product; saves a ton of space and makes the process of record access so much faster. The staff at Niche are all very helpful. Would highly recommend.
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Review by Sam, GP practice in Liverpool on 2nd August 2016

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