Nye Health

Enabling remote work for thousands of GP staff across the UK

Opening Hours: 9am - 5pm, Mon - Fri
Operates: Nationwide
Is your practicing carrying out more telephone consults than ever? Are your staff self-isolating but need to keep working? Nye enables NHS teams across the UK to place telephone or video calls from home without exposing their personal details.

It’s free to get started and your team can be up and running in less than 5 minutes
  • New Suppliers
  • Telecoms Systems & Services
  • Digital Health
  • Cost Reduction

Address:

Nye Health

The Oxford Foundry

3-5 Hythe Bridge Street

Oxford

OX1 2EW

Website:

We know things have changed lately in general practice, we’ve all had to do some readjusting.

● 90% of consults are remote - most are telephone calls

● Staff are needing to self-isolate and work from home.

● Nye provides a single app that allows NHS staff to make secure telephone or video calls to any patient, from any device, and from anywhere including home. Nye protects staff personal details including their phone number.

It’s free to get started and your team can be up and running in less than 5 minutes

 

Your existing phone systems were never built to support this type of work.

● Clinicians are now calling 50 to 100 patients a day - their systems aren’t optimised for this work

● They’re not flexible enough to let staff place calls from home

 

When your staff are working from home, can’t they use their personal phones? Yes, but this comes with a raft of challenges:

● Staff will have to pick up the bill for the calls

● Patients will see your team’s personal phone numbers

● Patients might try to call or text staff back

● Your staff get stressed by feeling that there is a blurring of personal and professional lives

The good news is, there are loads of solutions out there...but they usually come with a hefty price tag and a long commitment.

● Existing phone systems specialised for clinical work come with lengthy and expensive contracts

● Huge hardware costs are typically baked in.

● Charges per extension/line

● A “big bang” change to your existing telephony systems with lots of disruption

● Most of these can’t be used from home, forcing your team to use their personal numbers to call patients.

 

Luckily, Nye was built in the NHS and for the NHS so we can do things a bit differently.

Hands-free - our systems are designed to free up your hands allowing staff to enter notes whilst talking to patients

No dialling - our desktop version is integrated with your record systems so there’s no more dialling numbers; common steps are automated.

Security - we’ve built Nye to exceed NHS security standards and automatically store an audit trail of all your team’s activity

Work from anywhere - your team can work from anywhere - you can use Nye on a web browser to call patients from home on your smartphone. They won’t see your personal number, and they can’t call you back.

Includes video: place super high quality, free video calls to patients

 

We made getting started really easy for you.

● No changes needed to existing systems

● Web application free to all NHS staff

● No complex contracts, no minimum use commitments

● No expensive hardware

● No charge for phone lines or extensions

● Oxford-based support team available 24/7

 

Join thousands of NHS colleagues across the country

● Fully IG compliant - NHS DSPT registered (org ID 8K305) and ICO registered

● Accredited by NHS digital

● Covered widely in the press: BBC, HSJ, digitalhealth.net, Metro

 

Navigate to our website and click “Get Started”: www.nye.health

Contact us at [email protected] with any questions.

Other company information
Email: [email protected]
Full Company Name: Nye Health
Recent Reviews
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5 17 Review(s)
- Add Review

Practice Manager Reviews:
Nye Health
Nye Health - by , 21 May, 2020
5 5stars
Chuffed using handsfree calling through the browser, can type notes whilst talking with patients but with the privacy of headphones, really excited for upcoming developments, Nye have massively supported the change in my working (4 days from home and 1 day in practice - where it frees up another phone line!)
Rating
Chuffed using handsfree calling through the browser, can type notes whilst talking with patients but with the privacy of headphones, really excited for upcoming developments, Nye have massively supported the change in my working (4 days from home and 1 day in practice - where it frees up another phone line!)
Verified Review
Review by Timothy, GP on the Wirral on 21st May 2020
Nye Health
Nye Health - by , 14 May, 2020
5 5stars
Very easy to use, just set-up account in browser and you can use straight away. Really easy to use with a USB headset, just plug play.Brilliant and will save huge amount on our surgery bill!
Rating
Very easy to use, just set-up account in browser and you can use straight away. Really easy to use with a USB headset, just plug play.Brilliant and will save huge amount on our surgery bill!
Verified Review
Review by Neetul, GP in Iver on 14th May 2020
Nye Health
Nye Health - by , 29 April, 2020
5 5stars
Really helpful, easy to use, headsets work well.
Rating
Really helpful, easy to use, headsets work well.
Verified Review
Review by Sheena, GP in Oxford on 29th April 2020
Nye Health
Nye Health - by , 26 April, 2020
5 5stars
Nye phone has changed how I feel about duty doctor sessions - it saves time and makes my work much more efficient. Using it hands free helps me to make notes as I go along. Being able to switch easily to video consultations using the Nye app works really well. It takes a couple of minutes for patients to sign up and connect. The team are very responsive and helpful.
Rating
Nye phone has changed how I feel about duty doctor sessions - it saves time and makes my work much more efficient. Using it hands free helps me to make notes as I go along. Being able to switch easily to video consultations using the Nye app works really well. It takes a couple of minutes for patients to sign up and connect. The team are very responsive and helpful.
Verified Review
Review by Rebecca, GP in Oxford on 26th April 2020
Nye Health
Nye Health - by , 21 April, 2020
5 5stars
Excellent tool, responsive service Today when our usual digital phone service was down, Nye enabled us to stay in touch with patients. Love the copypaste to dialler functionality Eagerly awaiting a less large desktop app (valuable pixels taken up currently!)

Rating
Excellent tool, responsive service Today when our usual digital phone service was down, Nye enabled us to stay in touch with patients. Love the copypaste to dialler functionality Eagerly awaiting a less large desktop app (valuable pixels taken up currently!)

Verified Review
Review by PJ, GP in Oxford on 21st April 2020
Nye Health - by , 20 April, 2020
5 5stars
Very prompt response and answered my queries immediately. Extremely helpful and excellent service. Thank you!
Rating
Very prompt response and answered my queries immediately. Extremely helpful and excellent service. Thank you!
Verified Review
Review by Olga, Nurse Practitioner in Oxford on 20th April 2020
Nye Health - by , 18 April, 2020
5 5stars
Easy to set up and use by care provider and patient. Great piece of innovation- well done and thank you from my team.
Rating
Easy to set up and use by care provider and patient. Great piece of innovation- well done and thank you from my team.
Verified Review
Review by Hiten, Consultant in London on 20th April 2020
Nye Health - by , 17 April, 2020
5 5stars
Early user of Nye. Very easy to use, love the hands free options, reliable and works well with EMIS. Video calls are a welcome addition. Due to the current climate, the digital transformation of the NHS has been propelled and I am excited about what Nye have in store next. I am pleased with the way they are able to innovate and react to the needs of the market.
Rating
Early user of Nye. Very easy to use, love the hands free options, reliable and works well with EMIS. Video calls are a welcome addition. Due to the current climate, the digital transformation of the NHS has been propelled and I am excited about what Nye have in store next. I am pleased with the way they are able to innovate and react to the needs of the market.
Verified Review
Review by Abid, Partner in Oxford on 17th April 2020
Nye Health - by , 16 April, 2020
5 5stars
Great desktop app. Fantastic support from Nye during set up and onboarding process. Previously was using analogue handset and typing with phone held between my shoulder and ear...all that now changed, much quick and easy to use - will be fantastic when integrates with EMIS.
Rating
Great desktop app. Fantastic support from Nye during set up and onboarding process. Previously was using analogue handset and typing with phone held between my shoulder and ear...all that now changed, much quick and easy to use - will be fantastic when integrates with EMIS.
Verified Review
Review by David, GP in Oxford on 17th April 2020
Nye Health - by , 16 April, 2020
5 5stars
I really love Nye. I’ve used it extensively for phone calls and video calls. I make 99% of my calls via VOIP now and the savings will be huge. Video via browser is also much easier, especially when working from home because I can have EMIS open remote access and have the video call running on another screen. Much better than using my phone! Also, it’s a tiny thing, but being able to cut and paste phone numbers is so much better than typing them into a phone. And when we get EMIS integration it will be even better.
Rating
I really love Nye. I’ve used it extensively for phone calls and video calls. I make 99% of my calls via VOIP now and the savings will be huge. Video via browser is also much easier, especially when working from home because I can have EMIS open remote access and have the video call running on another screen. Much better than using my phone! Also, it’s a tiny thing, but being able to cut and paste phone numbers is so much better than typing them into a phone. And when we get EMIS integration it will be even better.
Verified Review
Review by David, GP in Oxford on 16th April 2020
Nye Health - by , 16 April, 2020
5 5stars
Very handy as we are a small practice with limited telephone lines. Easy to integrate with EMIS using Autohotkey
Rating
Very handy as we are a small practice with limited telephone lines. Easy to integrate with EMIS using Autohotkey
Verified Review
Review by Tim, Partner in Warwickshire on 16th April 2020
Nye Health - by , 16 April, 2020
5 5stars
Very helpful tool at a challenging time - I look forward to how they develop it further, with increasing integration into clinical systems.
Rating
Very helpful tool at a challenging time - I look forward to how they develop it further, with increasing integration into clinical systems.
Verified Review
Review by Alastair, GP in Oxford on 16th April 2020
Nye Health - by , 16 April, 2020
5 5stars
Very easy to install. Our doctors got familier with the app instantly. Patients were able to follow instruction and intall the app.This app has taken triage into another level.Brilliant.
Rating
Very easy to install. Our doctors got familier with the app instantly. Patients were able to follow instruction and intall the app.This app has taken triage into another level.Brilliant.
Verified Review
Review by Zeaul, Practice Manager in London on 15th April 2020
Nye Health - by , 15 April, 2020
5 5stars
Our clinicians love Nye! It’s super easy to install and set up, and even easier to use. The ability to go hands free has transformed the duty doctor experience in particular. The video consultation software is very high quality and enables our GPs to confidently assess patients remotely. Patients of all ages find the app easy to use and have quickly adapted to this new way of ‘seeing’ their GP.
Rating
Our clinicians love Nye! It’s super easy to install and set up, and even easier to use. The ability to go hands free has transformed the duty doctor experience in particular. The video consultation software is very high quality and enables our GPs to confidently assess patients remotely. Patients of all ages find the app easy to use and have quickly adapted to this new way of ‘seeing’ their GP.
Verified Review
Review by Emily, Practice Manager in Oxford on 15th April 2020
Nye Health - by , 06 April, 2020
5 5stars
We've used Nye for the past couple of months to make the majority of our telephone calls to patients and it has been great. It was quick and easy to set up. One of the benefits has been that the clinicians can continue to type whilst on the call, as they use a headset instead of holding a telephone receiver. But the main benefit will be when the system fully integrates with EMIS, which is due very soon. At this point we will see the true advantages, as doctors won't need to copy and paste the phone number it will auto-fill, and if the patient doesn't answer it will pop a note into the patient's EMIS record to say that we rang.
Rating
We've used Nye for the past couple of months to make the majority of our telephone calls to patients and it has been great. It was quick and easy to set up. One of the benefits has been that the clinicians can continue to type whilst on the call, as they use a headset instead of holding a telephone receiver. But the main benefit will be when the system fully integrates with EMIS, which is due very soon. At this point we will see the true advantages, as doctors won't need to copy and paste the phone number it will auto-fill, and if the patient doesn't answer it will pop a note into the patient's EMIS record to say that we rang.
Verified Review
Review by Matthew, Practice Manager in Oxford on 6th April 2020
Nye Health - by , 06 April, 2020
5 5stars
Very useful application - no phone line needed and all via WiFi - can copy the numbers in this avoiding errors. Quick and easy to use, Takes some time to get used to a headphone but not too long. Can set the default off headphone allowing for PC speaker use - good for training.In general terms, would recommend this application.
Rating
Very useful application - no phone line needed and all via WiFi - can copy the numbers in this avoiding errors. Quick and easy to use, Takes some time to get used to a headphone but not too long. Can set the default off headphone allowing for PC speaker use - good for training.In general terms, would recommend this application.
Verified Review
Review by Rohit, GP in Oxford on 6th April 2020
Nye Health - by , 06 April, 2020
5 5stars
Very quick to install, easy to learn and just makes the day for a GP a little easier, especially if they have a lot of calls, or are working remotely. My team love it.
Rating
Very quick to install, easy to learn and just makes the day for a GP a little easier, especially if they have a lot of calls, or are working remotely. My team love it.
Verified Review
Review by Jon, Practice Manager in Oxford on 6th April 2020

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