Howden

Dedicated team of insurance specialists providing competitive insurance solutions for medical professionals

Opening Hours: 9am-5.30pm, Mon - Fri
Operates: Nationwide
Howden Insurance Brokers Ltd Primary Care team (previously Medical Professional Risk Solutions Ltd “MPRS”) have over 30 years’ combined experience in providing tailored insurance policies for general practice, private practice and GP federations, working with over 1,000 GP Practices across the UK.
  • Building Insurance
  • GP Surgery Insurance
  • Locum & Absence Insurance
  • Indemnity
LOGO

Address:

Howden MPRS

One Creechurch Place

London

EC3A 5AF

Telephone:

0117 205 1820

Website:

Whether you are a stand-alone practitioner or national healthcare provider, we have the knowledge, skills and market connections to arrange cover that protects your organisation from the risks it faces in an ever-changing sector. 

Howden Insurance Brokers are the world’s largest independent insurance broker, providing insurance broking, risk management and claims advocacy services in the UK and globally.

Expertise

Our expert team has been embedded in the healthcare sector for many years, they understand the specific challenges faced by medical professionals and organisations and therefore can give informed advice based on their longstanding experience.

Innovation

All of our policies are specifically designed around the unique requirements of our clients. Our cover is flexible and adaptable, and we always put our clients’ needs first to help them get the protection they need, without paying for cover that they don’t.

Offering

  • Surgery Insurance
  • Locum Insurance
  • Cyber Insurance
  • Medical Indemnity Insurance
  • Schedule 9 Insurance
  • Management Liability
  • Employee Benefits
  • Income Protection Insurance
  • Home and Contents Insurance
  • GP Federation Insurance

Contact us to request a quote

Associations and Awards
  • 2021 – Best Insurance Employer – Large Employer – The British Insurance Awards
  • 2020 – Broker of the Year – Insurance Insider Honours
  • 2016 & 2017 - Insurance Provider of the Year - UK General Practice Awards (Awarded as MPRS)
Other company information
Email: [email protected]
Full Company Name: Howden Insurance Brokers Ltd
UK Company Number: 725875
Recent Reviews
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5 114 Review(s)
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Practice Manager Reviews:
Howden
Howden - by , 06 November, 2020
5 5stars
Continued excellent service, always happy to explain policies or answer queries. Great all round service and competitive costs. Thank you.
Rating
Continued excellent service, always happy to explain policies or answer queries. Great all round service and competitive costs. Thank you.
Verified Review
Review by Gayle, Practice Manager in Mitcheldean on 6th November 2020
Howden
Howden - by , 22 October, 2020
5 5stars
I have found MPRS to be competitive price wise and are very knowledgeable including helping sort out complex cover for a single building with various leases. Have used for the second time.
Rating
I have found MPRS to be competitive price wise and are very knowledgeable including helping sort out complex cover for a single building with various leases. Have used for the second time.
Verified Review
Review by Peter, Practice Manager in Ventnor on 22nd October 2020
Howden
Howden - by , 14 September, 2020
5 5stars
Great knowledgeable staff. Recently very helpful with insurance queries for flu clinics off site. Move to them two years ago and finding them very helpful with competitive pricing.
Rating
Great knowledgeable staff. Recently very helpful with insurance queries for flu clinics off site. Move to them two years ago and finding them very helpful with competitive pricing.
Verified Review
Review by Philippa, Practice Manager in High Wycombe on 14th September 2020
Howden
Howden - by , 02 September, 2020
5 5stars
We have used MPRS for the last two years. Their quotes are always very competitive and they are very helpful. Whenever I've had any queries they've come back to me really quickly. I haven't had to claim fortunately and so can't comment on their claims handling.
Rating
We have used MPRS for the last two years. Their quotes are always very competitive and they are very helpful. Whenever I've had any queries they've come back to me really quickly. I haven't had to claim fortunately and so can't comment on their claims handling.
Verified Review
Review by Sue, Business Manager in Leicester on 2nd September 2020
Howden
Howden - by , 01 September, 2020
5 5stars
Always helpful, knowledgeable service. No pressure selling and no lengthy form filling. I always get alternative quotes and as yet they remain unbeaten on price and performance
Rating
Always helpful, knowledgeable service. No pressure selling and no lengthy form filling. I always get alternative quotes and as yet they remain unbeaten on price and performance
Verified Review
Review by Pauline, Practice Manager in Somerset on 1st September 2020
Howden - by , 01 September, 2020
5 5stars
Great service always.
Rating
Great service always.
Verified Review
Review by Sue, Business Manager in Gateshead on 1st September 2020
Howden - by , 31 August, 2020
5 5stars
Friendly, knowledgeable and competitive service; we were very happy to renew both our Locum/Absence and Surgery Insurances again this year.
Rating
Friendly, knowledgeable and competitive service; we were very happy to renew both our Locum/Absence and Surgery Insurances again this year.
Verified Review
Review by Melanie, Practice Manager in Portree on 31st August 2020
Howden - by , 27 August, 2020
5 5stars
Very good service, happy to recommend.
Rating
Very good service, happy to recommend.
Verified Review
Review by Mohammed, Practice Manager in Sutton in Ashfield on 27th August 2020
Howden - by , 27 August, 2020
5 5stars
Professional, knowledgeable and helpful. Excellent service all round.
Rating
Professional, knowledgeable and helpful. Excellent service all round.
Verified Review
Review by Rachael, Acting Practice Manager in Ross On Wye on 27th August 2020
Howden - by , 26 August, 2020
5 5stars
We have been customers since 2017 and would be very happy to recommend the team at MPRS to anyone.
Rating
We have been customers since 2017 and would be very happy to recommend the team at MPRS to anyone.
Verified Review
Review by Sharon, Practice Manager in Somerset on 26th August 2020
Howden - by , 26 August, 2020
5 5stars
We have used MPRS for the past 3 years, they are efficient reliable and a pleasure to talk to.
Rating
We have used MPRS for the past 3 years, they are efficient reliable and a pleasure to talk to.
Verified Review
Review by Lorraine, Practice Manager in Croydon on 26th August 2020
Howden - by , 26 August, 2020
5 5stars
Our account manager Jamie Brock is excellent and so knowledgeable, we had to make a claim last year which was dealt with very professionally and quickly. We were kept up to date all the way through to completion. Would have no hesitation in recommending.
Rating
Our account manager Jamie Brock is excellent and so knowledgeable, we had to make a claim last year which was dealt with very professionally and quickly. We were kept up to date all the way through to completion. Would have no hesitation in recommending.
Verified Review
Review by Shirley, Facilities Manager in Witney on 26th August 2020
Howden - by , 26 August, 2020
5 5stars
Very helpful and always competitive.
Rating
Very helpful and always competitive.
Verified Review
Review by Emma, Strategic Practice Manager in Bristol on 26th August 2020
Howden - by , 26 August, 2020
5 5stars
Would highly recommend MPRS. Always professional, helpful and answer queries timeously.
Rating
Would highly recommend MPRS. Always professional, helpful and answer queries timeously.
Verified Review
Review by Julie, Practice Development Manager in Prestwick on 26th August 2020
Howden - by , 26 August, 2020
5 5stars
Helpful, efficient, knowledgeable and reasonably priced. Nothing is too much trouble for any questions asked.
Rating
Helpful, efficient, knowledgeable and reasonably priced. Nothing is too much trouble for any questions asked.
Verified Review
Review by Helen, Practice Manager in Southport on 26th August 2020
Howden - by , 26 August, 2020
5 5stars
My experience using MPRS has been excellent. The team is responsive, understands the weird world of Primary Care which is a huge benefit. I also like dealing with a small team who knows me and knows their own products well. I would certainly recommend.
Rating
My experience using MPRS has been excellent. The team is responsive, understands the weird world of Primary Care which is a huge benefit. I also like dealing with a small team who knows me and knows their own products well. I would certainly recommend.
Verified Review
Review by Paula, Practice Manager in Swadlincote on 26th August 2020
Howden - by , 26 August, 2020
5 5stars
Always helpful, easy to contact and get advice. Reasonable costs. Highly recommend.
Rating
Always helpful, easy to contact and get advice. Reasonable costs. Highly recommend.
Verified Review
Review by Rachel, Practice Manager in Somerset on 26th August 2020
Howden - by , 26 November, 2018
5 5stars
Very good service, knowledgeable, professional and friendly staff.
Rating
Very good service, knowledgeable, professional and friendly staff.
Verified Review
Review by Kay, Finance Manager in Shaftesbury on 26th November 2018
Howden - by , 20 November, 2018
4 5stars
Would be more than happy to recommend MPRS. I deal with Emma Derrick and she is extremely efficient.
Rating
Would be more than happy to recommend MPRS. I deal with Emma Derrick and she is extremely efficient.
Verified Review
Review by Anne, Facilities Manager in Leicestershire on 20th November 2018
Howden - by , 20 November, 2018
5 5stars
Very competitively priced. Never any quibbles over claims. Clear process for claiming and staff very helpful. I wouldn't hesitate recommending MPRS to any surgery and we shall definitely continue to use them as the first port of call for all of our insurance cover. We always gather multiple quotes as standard but I'm yet to find better.
Rating
Very competitively priced. Never any quibbles over claims. Clear process for claiming and staff very helpful. I wouldn't hesitate recommending MPRS to any surgery and we shall definitely continue to use them as the first port of call for all of our insurance cover. We always gather multiple quotes as standard but I'm yet to find better.
Verified Review
Review by June, Finance Analyst in Cambridgeshire on 20th November 2018
Howden - by , 17 November, 2018
5 5stars
Just moved to MPRS for our Surgery insurance needs. They approached us to provide a quotation and it could not have been simpler - I just sent over our renewal from our existing company and they came back with a quote for £500.00 less for exactly the same cover. MPRS took care of all the relevant paperwork, all I had to do was pay the invoice!. As a PM my time is so limited I am very grateful to James who was extremely knowledgeable & super efficient.
Rating
Just moved to MPRS for our Surgery insurance needs. They approached us to provide a quotation and it could not have been simpler - I just sent over our renewal from our existing company and they came back with a quote for £500.00 less for exactly the same cover. MPRS took care of all the relevant paperwork, all I had to do was pay the invoice!. As a PM my time is so limited I am very grateful to James who was extremely knowledgeable & super efficient.
Verified Review
Review by Marie, Practice Manager in Farnborough on 17th November 2018
Howden - by , 16 November, 2018
5 5stars
James, Chesney and the MPRS team are great to deal. Very knowledgeable, reliable and honest. I've dealt with them for locum insurance, for the practice insurance and also for a federation and they have always been efficient and provided great value. They once claimed they will make insurance 'sexy', I'm not sure they done that yet but they are very, very good.
Rating
James, Chesney and the MPRS team are great to deal. Very knowledgeable, reliable and honest. I've dealt with them for locum insurance, for the practice insurance and also for a federation and they have always been efficient and provided great value. They once claimed they will make insurance 'sexy', I'm not sure they done that yet but they are very, very good.
Verified Review
Review by Gary, Practice Manager in Bracknell on 16th November 2018
Howden - by , 16 November, 2018
5 5stars
Always found MPRS very helpful to our needs - very competitive rates and great cover
Rating
Always found MPRS very helpful to our needs - very competitive rates and great cover
Verified Review
Review by Jane, Practice Manager in Kent on16th November 2018
Howden - by , 15 November, 2018
5 5stars
Always really helpful. Excellent support and cover for a realistic price unlike some competitors!
Rating
Always really helpful. Excellent support and cover for a realistic price unlike some competitors!
Verified Review
Review by Helen, Practice Manager in Kidderminster on 16th November 2018
Howden - by , 15 November, 2018
5 5stars
We moved some of our insurance to MPRS 2 years ago because of their competitive offer and would have no hesitation in recommending them. We had to make a claim earlier this year and the service we received was first class
Rating
We moved some of our insurance to MPRS 2 years ago because of their competitive offer and would have no hesitation in recommending them. We had to make a claim earlier this year and the service we received was first class
Verified Review
Review by Mike, Finance Manager in March on 16th November 2018
Howden - by , 15 November, 2018
5 5stars
great service, very helpful and responded well to our requests for advice and help
Rating
great service, very helpful and responded well to our requests for advice and help
Verified Review
Review by Adrian, Practice Manager in Yeovil on 16th November 2018
Howden - by , 15 November, 2018
5 5stars
Great customer service, continuality of support and care. Friendly and helpful. Would recommend.
Rating
Great customer service, continuality of support and care. Friendly and helpful. Would recommend.
Verified Review
Review by Al, Practice Manager in Derbyshire on 16th November 2018
Howden - by , 14 November, 2018
5 5stars
Also very helpful on the phone. Our case manager always comes back promptly to emails and endeavours to resolve issues for us.
Rating
Also very helpful on the phone. Our case manager always comes back promptly to emails and endeavours to resolve issues for us.
Verified Review
Review by Kate, Business Manager in Hampshire on 14th November 2018
Howden - by , 14 November, 2018
5 5stars
Great and efficient service
Rating
Great and efficient service
Verified Review
Review by Jen, Practice Manager in Cardigan on 14th November 2018
Howden - by , 14 November, 2018
4 5stars
We have come back to MPRS having left previous year, always found them helpful and quick in responding to enquires. They always strive to obtain the best quote for our surgeries. Staff always pleasant and not pushy.
Rating
We have come back to MPRS having left previous year, always found them helpful and quick in responding to enquires. They always strive to obtain the best quote for our surgeries. Staff always pleasant and not pushy.
Verified Review
Review by Pauline, Surgery Manager in South Croydon on 14th November 2018
Howden - by , 14 November, 2018
5 5stars
We used MPRS for the past two years .We always had excellent service.
Rating
We used MPRS for the past two years .We always had excellent service.
Verified Review
Review by Mozhan, Financial Manager in Brighton on 14th November 2018
Howden - by , 14 November, 2018
5 5stars
Excellent service No problems whatsoever
Rating
Excellent service No problems whatsoever
Verified Review
Review by Jillian, Practice Manager in Falkirk on 14th November 2018
Howden - by , 14 November, 2018
5 5stars
Excellent products and prompt service as always
Rating
Excellent products and prompt service as always
Verified Review
Review by Jill, Practice Manager in London on 14th November 2018
Howden - by , 14 November, 2018
4 5stars
Very impressed with the product (locum insurance). Completely tailored to our needs. Have not needed to make a claim, but anticipate they would live up to the excellent customer service shown so far.
Rating
Very impressed with the product (locum insurance). Completely tailored to our needs. Have not needed to make a claim, but anticipate they would live up to the excellent customer service shown so far.
Verified Review
Review by Carolyn, Practice Manager in Rowlands Castle on 14th November 2018
Howden - by , 14 November, 2018
5 5stars
Excellent service. Competitive prices. Always deal with the same person who is very efficient, informative and reliable. Thank you Jamie.
Rating
Excellent service. Competitive prices. Always deal with the same person who is very efficient, informative and reliable. Thank you Jamie.
Verified Review
Review by Janine, Practice Manager in Hampshire on 14th November 2018
Howden - by , 14 November, 2018
5 5stars
Very efficient service, friendly and helpful taking the headach out of processing the renewal.

I would thoroughly recommend MPRS

Rating
Very efficient service, friendly and helpful taking the headach out of processing the renewal.

I would thoroughly recommend MPRS

Verified Review
Review by Tracey, Practice Manager in Somerset on 14th November 2018
Howden - by , 14 November, 2018
5 5stars
I have used MPRS for many years now and they are always very helpful, supportive and provide excellent advice. I would have no hesitation in recommending to any practice.
Rating
I have used MPRS for many years now and they are always very helpful, supportive and provide excellent advice. I would have no hesitation in recommending to any practice.
Verified Review
Review by Christian, Practice Manager in Kingussie on 14th November 2018
Howden - by , 14 November, 2018
5 5stars
Very happy with the service provided by MPRS. Always prompt and efficient in their responses and very competitively priced.
Rating
Very happy with the service provided by MPRS. Always prompt and efficient in their responses and very competitively priced.
Verified Review
Review by Ceri, Business Manager in Hereford on 14th November 2018
Howden - by , 12 July, 2018
5 5stars
Just gone into our second year with MPRS. Always find them helpful and competitive. They provide an excellent service.
Rating
Just gone into our second year with MPRS. Always find them helpful and competitive. They provide an excellent service.
Verified Review
Review by Cheryl, Practice Manager in Cardiff
Howden - by , 10 July, 2018
5 5stars
We have used MPRS for the past two years and always had excellent service.
Rating
We have used MPRS for the past two years and always had excellent service.
Verified Review
Review by Helen, Practice Manager in Bristol on 10th July 2018
Howden - by , 04 July, 2018
5 5stars
Really responsive and very competitive.
Rating
Really responsive and very competitive.
Verified Review
Review by Steph, Practice Manager in Brixham
Howden - by , 04 July, 2018
5 5stars
The MPRS team were really helpful and managed to save £1000.00 on our building and contents cover last year, when I worked @ Oldfield Surgery!
Rating
The MPRS team were really helpful and managed to save £1000.00 on our building and contents cover last year, when I worked @ Oldfield Surgery!
Verified Review
Review by Jane, Practice Manager in Bristol on 4th July 2018
Howden - by , 04 July, 2018
5 5stars
We have used MPRS for the last two years and the service received has been excellent. Nothing is too much trouble and if you have a query it is dealt with quickly and efficiently.
would definately recommend them
Rating
We have used MPRS for the last two years and the service received has been excellent. Nothing is too much trouble and if you have a query it is dealt with quickly and efficiently.
would definately recommend them
Verified Review
Review by Amanda, Practice Manager in Caerphilly on 3rd July 2018
Howden - by , 03 July, 2018
5 5stars
We are just going into our second year with MPRS who have been extremely helpful in all aspects of our insurance, both Locum and Buildings, and guiding us through the claims process. Very professional friendly service.
Rating
We are just going into our second year with MPRS who have been extremely helpful in all aspects of our insurance, both Locum and Buildings, and guiding us through the claims process. Very professional friendly service.
Verified Review
Review by Julie, Practice Manager in Nottingham on 3rd July 2018
Howden - by , 03 July, 2018
5 5stars
When we had a break-in at the Practice we received excellent support from MPRS, and everything was sorted promptly allowing us to progress the repairs. Competitively priced policies.
Rating
When we had a break-in at the Practice we received excellent support from MPRS, and everything was sorted promptly allowing us to progress the repairs. Competitively priced policies.
Verified Review
Review by Ian. Practice Manager in Neath on 3rd July 2018
Howden - by , 03 July, 2018
5 5stars
We've been with MPRS from the beginning and they provide an excellent service, I would recommend them to anyone. Great team.
Rating
We've been with MPRS from the beginning and they provide an excellent service, I would recommend them to anyone. Great team.
Verified Review
Review by Julie, Practice Manager in Bristol on 3rd July 2018
Howden - by , 02 July, 2018
5 5stars
Consistently competitive quotes, and you get to speak to the same person when you call. We made a claim this year, and Jamie was helpful and spotted a mistake that had been made on the payout, Definitely recommended!
Rating
Consistently competitive quotes, and you get to speak to the same person when you call. We made a claim this year, and Jamie was helpful and spotted a mistake that had been made on the payout, Definitely recommended!
Verified Review
Review by Jennie, Practice Manager in Southampton on 2nd July 2018
Howden - by , 02 July, 2018
4 5stars
Changed to MPRS this year again after a short break away from them. Always helpful prompt efficient when dealing with them. Competitive rates for better cover then previous insurers. Would definitely use them again.
Rating
Changed to MPRS this year again after a short break away from them. Always helpful prompt efficient when dealing with them. Competitive rates for better cover then previous insurers. Would definitely use them again.
Verified Review
Review by Pauline, Surgery Manager in Selsdon
Howden - by , 02 July, 2018
5 5stars
We have used MPRS and dealt with James for many years. He has always given us an excellent service and been extremely helpful. No problem is too much trouble.
Rating
We have used MPRS and dealt with James for many years. He has always given us an excellent service and been extremely helpful. No problem is too much trouble.
Verified Review
Review by Trisha, Practice Manager in Cifton Down
Howden - by , 02 July, 2018
5 5stars
This company is great. Nice early reminders about competitive renewal rates. Fantastic service with locum and other claims. Would recommend all the team.
Rating
This company is great. Nice early reminders about competitive renewal rates. Fantastic service with locum and other claims. Would recommend all the team.
Verified Review
Review by Debbie, Practice Manager in St Ives on 2nd July 2018
Howden - by , 02 July, 2018
5 5stars
We've been with MPRS for a while now. They make everything so simple rather than blinding you with confusing information. And their pricing is very competitive.
Rating
We've been with MPRS for a while now. They make everything so simple rather than blinding you with confusing information. And their pricing is very competitive.
Verified Review
Review by Nicky, Practice Manager in Wareham on 2nd July 2018
Howden - by , 02 July, 2018
5 5stars
We have used MPRS for a couple of years now - made several claims and all been very straight forward. Excellent company, competitively priced, personal service, all good.
Rating
We have used MPRS for a couple of years now - made several claims and all been very straight forward. Excellent company, competitively priced, personal service, all good.
Verified Review
Review by Tracy, Practice Manager in Todmorden on 2nd July 2018
Howden - by , 02 July, 2018
5 5stars
I can't fault this company, having had the misfortune to deal with a large corporate company who did everything they could to make it hard work to claim, as well as delaying payments for months. MPRS makes it easy to make claims, pay promptly and I cannot recommend them highly enough.
Rating
I can't fault this company, having had the misfortune to deal with a large corporate company who did everything they could to make it hard work to claim, as well as delaying payments for months. MPRS makes it easy to make claims, pay promptly and I cannot recommend them highly enough.
Verified Review
Review by Liz, Practice Manager in Truro on 2nd July 2018
Howden - by , 02 July, 2018
5 5stars
This is our second year and would be happy to recommend them. They are very helpful from the initial set up to enquiries. Jamie has been particularly great especially as we have had to put in a claim. He has walked me through the process and we had a speedy resolution
Rating
This is our second year and would be happy to recommend them. They are very helpful from the initial set up to enquiries. Jamie has been particularly great especially as we have had to put in a claim. He has walked me through the process and we had a speedy resolution
Verified Review
Review by Yvonne, Practice Manager in St Helens on 2nd July 2018
Howden - by , 02 July, 2018
5 5stars
We have been with MPRS for over 2 years now. They are helpful and great to work with. You get the strong impression that they work well with you and aren't just in it for the money! A super company who seem to truly have their customers at heart and work hard to maintain excellent relations with us at all times. I would thoroughly recommend them to others.
Rating
We have been with MPRS for over 2 years now. They are helpful and great to work with. You get the strong impression that they work well with you and aren't just in it for the money! A super company who seem to truly have their customers at heart and work hard to maintain excellent relations with us at all times. I would thoroughly recommend them to others.
Verified Review
Review by Tracey, Practice Manager in Chester on 2nd July 2018
Howden - by , 02 July, 2018
5 5stars
Have renewed for another year as feel their rates are competitive and also very easy to deal with especially after a fridge failure due to a power outage during the winter. Highly recommend.
Rating
Have renewed for another year as feel their rates are competitive and also very easy to deal with especially after a fridge failure due to a power outage during the winter. Highly recommend.
Verified Review
Review by Michele, Practice Manager in Staunton-on-Wye on 2nd July 2018
Howden - by , 02 July, 2018
5 5stars
Brilliant to deal with - very competitive with prices and would highly recommend them
Rating
Brilliant to deal with - very competitive with prices and would highly recommend them
Verified Review
Review by Lorraine, Practice Manager in Swansea on 2nd July 2018
Howden - by , 02 July, 2018
5 5stars
I have always had excellent service from MPRS - they are very easy to deal with and quotes are always very competitive, this is the reason I have remained with them for the last few years. Long may it continue.
Rating
I have always had excellent service from MPRS - they are very easy to deal with and quotes are always very competitive, this is the reason I have remained with them for the last few years. Long may it continue.
Verified Review
Review by Lorraine, Practice Manager in Swansea on 2nd July 2018
Howden - by , 30 June, 2018
5 5stars
We have been with the company for few years and issues are managed very well
Rating
We have been with the company for few years and issues are managed very well
Verified Review
Review by Suresh, PM in Edgware on 29th June 2018
Howden - by , 29 June, 2018
5 5stars
I don't give 5 stars lightly. I would recommend MPRS to any other GP practice. They look after us well and no question is too much/too daft. Always excellent service from Chesney, Jamie, Emma and Chris.
Rating
I don't give 5 stars lightly. I would recommend MPRS to any other GP practice. They look after us well and no question is too much/too daft. Always excellent service from Chesney, Jamie, Emma and Chris.
Verified Review
Review by Nichola, Practice Manager in Cardiff on 29th June 2018
Howden - by , 29 June, 2018
5 5stars
Very competitive locum and surgery cover provided. Easy to deal with, fast and efficient response.
Rating
Very competitive locum and surgery cover provided. Easy to deal with, fast and efficient response.
Verified Review
Review by Kate, Practice Manager in Wantage on 29th June 2018
Howden - by , 29 June, 2018
5 5stars
always helpful, great service and good prices too
Rating
always helpful, great service and good prices too
Verified Review
Review by Sian, Practice Manager in Penarth on 29th June 2018
Howden - by , 29 June, 2018
5 5stars
I am always happy with the service from this company.
Rating
I am always happy with the service from this company.
Verified Review
Review by Anne, Practice Manager in Derry on 29th June 2018
Howden - by , 29 June, 2018
5 5stars
We've very happily moved over to MPRS from the traditional market leaders for both Premises insurance and Absence cover. Right from the quotation stage, through sign-up and more recently a claim, MPRS have been a pleasure to deal with. The team go the extra mile to offer sound advice and tailor products to suit the cover you actually need, rather than broad 'one size fits all' packages.
Rating
We've very happily moved over to MPRS from the traditional market leaders for both Premises insurance and Absence cover. Right from the quotation stage, through sign-up and more recently a claim, MPRS have been a pleasure to deal with. The team go the extra mile to offer sound advice and tailor products to suit the cover you actually need, rather than broad 'one size fits all' packages.
Verified Review
Review by Tom, PM in Gloucestershire on 29th June 2018
Howden - by , 29 June, 2018
5 5stars
Renewed again with MPRS for 3rd year. Claims etc has been handled professionally and with ease . MPRS are reliable and I recommend the company - pleasure to do business with them.
Rating
Renewed again with MPRS for 3rd year. Claims etc has been handled professionally and with ease . MPRS are reliable and I recommend the company - pleasure to do business with them.
Verified Review
Review by Graham,Practice Manager in Bute on 29th June 2018
Howden - by , 29 June, 2018
5 5stars
Policies are really competitive and the guys at MPRS always go the extra miles to makes sure we have the right cover for our needs. Claims are dealt with professionally with no hassle.
Rating
Policies are really competitive and the guys at MPRS always go the extra miles to makes sure we have the right cover for our needs. Claims are dealt with professionally with no hassle.
Verified Review
Review by Lisa, Business Manager in Worksop on 29th June 2018
Howden - by , 29 June, 2018
5 5stars
Our practice locum insurance and Buildings and Contents insurance has been arranged via MPRS for 2 years now and we are delighted with the service we receive, the excellent cover organised and the very competitive pricing - Highly recommended.
Rating
Our practice locum insurance and Buildings and Contents insurance has been arranged via MPRS for 2 years now and we are delighted with the service we receive, the excellent cover organised and the very competitive pricing - Highly recommended.
Verified Review
Review by Paul, Practice Manager in Reading on 29th June 2018
Howden - by , 29 June, 2018
5 5stars
An excellent Service. Very helpful. Deal with the claiming process smoothly and efficiently. Very pleased we selected this company.
Rating
An excellent Service. Very helpful. Deal with the claiming process smoothly and efficiently. Very pleased we selected this company.
Verified Review
Review by Julia, Practice Manager in Cirencester on 29th June 2018
Howden - by , 27 June, 2018
5 5stars
This is our second year with MPRS, very efficient, very competitive prices.
Rating
This is our second year with MPRS, very efficient, very competitive prices.
Verified Review
Review by Kay, PM in Northampton on 27th June 2018
Howden - by , 23 April, 2018
5 5stars
This is our first year with MPRS for both Locum and Practice insurance. Both policies competitively priced. Customer service from quotation to inception and subsequent queries have been handled in a very friendly, helpful and efficient way. Would definitely recommend.
Rating
This is our first year with MPRS for both Locum and Practice insurance. Both policies competitively priced. Customer service from quotation to inception and subsequent queries have been handled in a very friendly, helpful and efficient way. Would definitely recommend.
Verified Review
Review by Julie, Finance Manager in Chesterfield on 23rd April 2018
Howden - by , 16 April, 2018
5 5stars
We have been with MPRS for a year now, their pricing is very competitive and Jamie is always very prompt and helpful in sorting out any queries that I might have. We had a vaccine loss claim recently which was handled extremely efficiently and quickly. I am more than happy to recommend MPRS.
Rating
We have been with MPRS for a year now, their pricing is very competitive and Jamie is always very prompt and helpful in sorting out any queries that I might have. We had a vaccine loss claim recently which was handled extremely efficiently and quickly. I am more than happy to recommend MPRS.
Verified Review
Review by Helen, PM in Chester on 16th April 2018
Howden - by , 10 April, 2018
5 5stars
With previous company 15 years. Just joined MPRS for extended cover at much more competitive rate. Only with company 4 weeks and had to initiate first claim ever. Staff extremely helpful and supportive. Requested information and processed claim on our behalf. Excellent cover, service and staff. Very competitive rate. Staff extremely professional and respond to any request immediately. Would strongly recommend them.
Rating
With previous company 15 years. Just joined MPRS for extended cover at much more competitive rate. Only with company 4 weeks and had to initiate first claim ever. Staff extremely helpful and supportive. Requested information and processed claim on our behalf. Excellent cover, service and staff. Very competitive rate. Staff extremely professional and respond to any request immediately. Would strongly recommend them.
Verified Review
Review by Julie, PM in Bonnybridge on 10th April 2018
Howden - by , 09 April, 2018
5 5stars
Renewed again with MPRS - always helpful and happy to explain policy content and changes. MPRS are reliable and I recommend the company - pleasure to do business with them. Well done on achieving the NHS award for the 2nd year!
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Renewed again with MPRS - always helpful and happy to explain policy content and changes. MPRS are reliable and I recommend the company - pleasure to do business with them. Well done on achieving the NHS award for the 2nd year!
Verified Review
Review by Gayle, PM in Gloucestershire on 9th April 2018
Howden - by , 09 April, 2018
5 5stars
Friendly and helpful staff. Prompt at replying and explaining if unsure of something
Rating
Friendly and helpful staff. Prompt at replying and explaining if unsure of something
Verified Review
Review by Carol, Accounts Manager in County Durham on 9th April 2018
Howden - by , 05 April, 2018
5 5stars
Excellent service, I have found James to be particularly helpful. I would have no hesitation in recommending MRPS to other practices.
Rating
Excellent service, I have found James to be particularly helpful. I would have no hesitation in recommending MRPS to other practices.
Verified Review
Review by Becky, PM in Chester-Le-Street on 5th April 2018
Howden - by , 05 April, 2018
5 5stars
Always helpful, polite and prompt with any answers to any queries. Excellent customer service
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Always helpful, polite and prompt with any answers to any queries. Excellent customer service
Verified Review
Review by Claire, Finance Manager in Plymouth on 5th April 2018
Howden - by , 04 April, 2018
5 5stars
We are now in our second year with MPRS cover. Quotes are always easy and without hassle or pressure. I felt I had been listened to when I was detailing what I wanted our cover to include and I wasn't blinded by figures and information I didn't understand or couldn't compare.
Rating
We are now in our second year with MPRS cover. Quotes are always easy and without hassle or pressure. I felt I had been listened to when I was detailing what I wanted our cover to include and I wasn't blinded by figures and information I didn't understand or couldn't compare.
Verified Review
Review by Nicky, PM in Wareham on 4th April 2018
Howden - by , 03 April, 2018
5 5stars
Very pleased with all aspects of the service
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Very pleased with all aspects of the service
Verified Review
Review by Paul, Practice Team Member in Bristol on 3rd April 2018
Howden - by , 03 April, 2018
5 5stars
Great Service, Great Insurance Products, Very Satisfied and very competitive on price too - What more could you want?
Rating
Great Service, Great Insurance Products, Very Satisfied and very competitive on price too - What more could you want?
Verified Review
Review by Paul, PM in Berkshire on 3rd April 2018
Howden - by , 03 April, 2018
5 5stars
We recently changed insurers to MPRS. They have been efficient, professional and helpful from the outset. Their quote was competitive and nothing is too much trouble. I would happily recommend them.
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We recently changed insurers to MPRS. They have been efficient, professional and helpful from the outset. Their quote was competitive and nothing is too much trouble. I would happily recommend them.
Verified Review
Review by Katie, Practice Manager in Holt on 3rd April 2018
Howden - by , 03 April, 2018
5 5stars
We have had all our insurances with MPRS since their inception. MPRS always go above and beyond and have always been competitive and highly efficient. Couldn't recommend them highly enough.
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We have had all our insurances with MPRS since their inception. MPRS always go above and beyond and have always been competitive and highly efficient. Couldn't recommend them highly enough.
Verified Review
Review by Mark, PM in Wiltshire on 3rd April 2018
Howden - by , 03 April, 2018
5 5stars
Easy to deal with, friendly, efficient, well covered insurance with a known insurer
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Easy to deal with, friendly, efficient, well covered insurance with a known insurer
Verified Review
Review by Liz, PM in Surrey on 3rd April 2018
Howden - by , 03 April, 2018
5 5stars
Always a very professional and balanced service from MPRS.
Rating
Always a very professional and balanced service from MPRS.
Verified Review
Review by Cath, PM in Cardiff on 3rd April 2018
Howden - by , 02 April, 2018
4 5stars
Claim dealt with well, once paperwork found its way through Royal Mail
Rating
Claim dealt with well, once paperwork found its way through Royal Mail
Verified Review
Review by Hilary, PM in Wiltshire on 2nd April 2018
Howden - by , 02 April, 2018
5 5stars
Very efficient; a seamless renewal of our Surgery Insurance with only minimal input needed by me.
Rating
Very efficient; a seamless renewal of our Surgery Insurance with only minimal input needed by me.
Verified Review
Review by Paul, PM in Inverness on 31st March 2018
Howden - by , 31 March, 2018
5 5stars
Excellent company to deal with - very friendly staff and quick turnaround for claim payments if required. Highly recommended.
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Excellent company to deal with - very friendly staff and quick turnaround for claim payments if required. Highly recommended.
Verified Review
Review by Andrew, PM in Bristol on 31st March 2018
Howden - by , 29 March, 2018
5 5stars
Great service! Great Prices! Would recommend
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Great service! Great Prices! Would recommend
Verified Review
Review by Victoria, Business Manager in Sheffield on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
I am super impressed with MPRS. I have an ongoing claim and the support process is fantastic. Prompt responses to queries, and prompt payment, quibble free. I would definitely recommend the team. Chesney and Emma are my contacts and are brilliant.
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I am super impressed with MPRS. I have an ongoing claim and the support process is fantastic. Prompt responses to queries, and prompt payment, quibble free. I would definitely recommend the team. Chesney and Emma are my contacts and are brilliant.
Verified Review
Review by Debbie, PM in St.Ives on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
They have always been very helpful and competitive in their pricing. Making a claim is never too difficult, I would recommend their services to other practices.
Rating
They have always been very helpful and competitive in their pricing. Making a claim is never too difficult, I would recommend their services to other practices.
Verified Review
Review by Caron, PM in MIdsomer Norton on 29th March 2018
Howden - by , 29 March, 2018
4 5stars
MPRS are very understanding and are careful to explain everything along the way, their communication is excellent
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MPRS are very understanding and are careful to explain everything along the way, their communication is excellent
Verified Review
Review by Beccie, PM in Hants on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
I have found MPRS service very professional, efficient and value for money.
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I have found MPRS service very professional, efficient and value for money.
Verified Review
Review by Marion, PM in Derbyshire on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Unusual to get such a personalised service from an insurance company. James has been reliable and professional in all dealings so far (including starting making a claim), and the insurance was purchased at a very competitive price. Would definitely recommend to other practice managers.
Rating
Unusual to get such a personalised service from an insurance company. James has been reliable and professional in all dealings so far (including starting making a claim), and the insurance was purchased at a very competitive price. Would definitely recommend to other practice managers.
Verified Review
Review by Jennie, PM in Southampton on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Amongst the large impersonal insurers that are available MPRS are refreshing to deal with. Completely professional it is a pleasure to work with their small, knowledgeable team. James and Chesney have a wealth of experience and understanding in the market which they bring to bear to their clients advantage. On many occasion has this, their flexibility and the great value they offer been a benefit to us.

It is no surprise they are consecutive award winners and I have no hesitation recommending them.
Rating
Amongst the large impersonal insurers that are available MPRS are refreshing to deal with. Completely professional it is a pleasure to work with their small, knowledgeable team. James and Chesney have a wealth of experience and understanding in the market which they bring to bear to their clients advantage. On many occasion has this, their flexibility and the great value they offer been a benefit to us.

It is no surprise they are consecutive award winners and I have no hesitation recommending them.
Verified Review
Review by Gary, PM in Bracknell on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
MPRS provide an excellent service, prepared to listen to your requirements and work through the process with you from beginning to end . We would recommend them to any Practice.
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MPRS provide an excellent service, prepared to listen to your requirements and work through the process with you from beginning to end . We would recommend them to any Practice.
Verified Review
Review by Calum, Business Manager in Co. Durham on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Very professional team, helpful and efficient - would highly recommend
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Very professional team, helpful and efficient - would highly recommend
Verified Review
Review by Gill, Practiice Team Member in Crewe on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Excellent service, considers individual needs of the practice.
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Excellent service, considers individual needs of the practice.
Verified Review
Review by Colette, PM in Middlesborough on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Always efficient, timely and professional.
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Always efficient, timely and professional.
Verified Review
Review by Janine, Practice Team Member in Devon on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Excellent service and would recommend
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Excellent service and would recommend
Verified Review
Review by Anne, Facilities Manager in Leicester on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Very helpful. No problems whatsoever. Great customer service
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Very helpful. No problems whatsoever. Great customer service
Verified Review
Review by Jillian, PM in Falkirk on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Really good customer service, very helpful and prompt in answering queries. Competitive quotes and I felt confident that the cover provided was what we needed.
Rating
Really good customer service, very helpful and prompt in answering queries. Competitive quotes and I felt confident that the cover provided was what we needed.
Verified Review
Review by Tracey, PM in Spennymoor on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Excellent service, polite and extremely helpful advisors.
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Excellent service, polite and extremely helpful advisors.
Verified Review
Review by Frances, PM in Paisley on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Very helpful, have always found they have competitive prices and explain things in plain English! Definitely highly recommended.
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Very helpful, have always found they have competitive prices and explain things in plain English! Definitely highly recommended.
Verified Review
Review by Rachel, PM in Shepton Mallett on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
The products offered are competitively priced, and the staff are always extremely helpful, providing a full case management and personal touch.
Rating
The products offered are competitively priced, and the staff are always extremely helpful, providing a full case management and personal touch.
Verified Review
Review by Blake, PM in Sheffield on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
We renewed with MPRS again this year. Staff are very helpful and explain everything clearly. Great value to cover all our staff, not just the Doctors. Will be making our first claim this year and so far very straightforward.
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We renewed with MPRS again this year. Staff are very helpful and explain everything clearly. Great value to cover all our staff, not just the Doctors. Will be making our first claim this year and so far very straightforward.
Verified Review
Review by Debbie, PM in Welwyn on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
I use MPRS for all our practice insurance. Every year we make comparisons because we are told its good practice, but I stay with MPRS for many reasons but mainly because of cost, their customer service and their products.

Their knowledge is second to none and although I have no experience of a claim myself, I have heard they are very efficient at dealing with claims.

I would not hesitate in recommending MPRS for all of your Practice Insurance needs.
Rating
I use MPRS for all our practice insurance. Every year we make comparisons because we are told its good practice, but I stay with MPRS for many reasons but mainly because of cost, their customer service and their products.

Their knowledge is second to none and although I have no experience of a claim myself, I have heard they are very efficient at dealing with claims.

I would not hesitate in recommending MPRS for all of your Practice Insurance needs.
Verified Review
Review by Janice, PM in Banbury on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Excellent service and very supportive in response to 2 claims in space of short time.
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Excellent service and very supportive in response to 2 claims in space of short time.
Verified Review
Review by Caroline, Practice Team Member in Bideford on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
I have always had excellent service from MPRS and would highly recommend them to other practices. Whenever I have wanted advice this has been given willingly, promptly and with every detail covered. I have only needed to make one claim and this was settled quickly without any fuss.
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I have always had excellent service from MPRS and would highly recommend them to other practices. Whenever I have wanted advice this has been given willingly, promptly and with every detail covered. I have only needed to make one claim and this was settled quickly without any fuss.
Verified Review
Review by Sandra, PM in Bridgnorth on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
A claim for loss of vaccines was processed in 10 days from reporting it to getting the money in the bank. Very impressive.
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A claim for loss of vaccines was processed in 10 days from reporting it to getting the money in the bank. Very impressive.
Verified Review
Review by Sian, PM in Penarth on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Have found Chesney Phelps to be very customer focused and open/honest - focus of MPRS appears to be on offering quality products rather than simply trying to 'write' business by being cheapest on premium cost.
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Have found Chesney Phelps to be very customer focused and open/honest - focus of MPRS appears to be on offering quality products rather than simply trying to 'write' business by being cheapest on premium cost.
Verified Review
Review by Ian, PM in Penzance on 29th March 2018
Howden - by , 29 March, 2018
4 5stars
We have been very happy with the staff absence cover provided by MPRS and would highly recommend their services to other practices.
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We have been very happy with the staff absence cover provided by MPRS and would highly recommend their services to other practices.
Verified Review
Review by Stuart, PM in Derbyshire on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
We have used MPRS for the last 2 years. Their team are very friendly and thorough, any queries are answered promptly. We use the company for our business insurance.
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We have used MPRS for the last 2 years. Their team are very friendly and thorough, any queries are answered promptly. We use the company for our business insurance.
Verified Review
Review by Sarah, PM in Powys on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Moved our insurance products (practice insurance, absence insurance) to MPRS a couple of years ago. Apart from very competitive pricing, the service and advice from the MPRS team is excellent. Would definitely recommend that you at least consider a quote from James and his colleagues.
Rating
Moved our insurance products (practice insurance, absence insurance) to MPRS a couple of years ago. Apart from very competitive pricing, the service and advice from the MPRS team is excellent. Would definitely recommend that you at least consider a quote from James and his colleagues.
Verified Review
Review by Ceri, PM in Hereford on 29th March 2018
Howden - by , 29 March, 2018
5 5stars
Excellent friendly and always positive company. MPRS constantly walk the extra mile for me and make all my dealings with them a pleasure. I would recommend their services to everyone.
Rating
Excellent friendly and always positive company. MPRS constantly walk the extra mile for me and make all my dealings with them a pleasure. I would recommend their services to everyone.
Verified Review
Review by Tracey, PM in Chester on 29th March 2018
Howden - by , 18 March, 2018
5 5stars
MPRS are a great company to provide locum insurance and we would thoroughly recommend.
Rating
MPRS are a great company to provide locum insurance and we would thoroughly recommend.
Verified Review
Review by Val, Practice Team Member in Ilfracombe on 12th December 2017

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