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Opening Hours: 9am - 5pm, Mon - Fri
Operates: Nationwide
Swamped with patients trying to get through on Monday mornings? Added staff to your growing Practice or Federation, but don’t have enough phone lines? Current phone system not adaptable, but still costing too much?
Surgery Connect has the right answers to your capacity, flexibility and cost effectiveness questions.
Code Of Practice Approved
  • Call Recording
  • SMS/Text Messaging Services
  • Telecoms Systems & Services
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Address:

X-on

Technology Centre

Station Road

Framlingham

Suffolk

IP13 9EZ

2578478

Telephone:

0333 332 0000

Website:

Surgery Connect

General Practice has never been under greater pressure. Increasing demand for limited appointments means the phone is still the preferred patient contact route. Anxious patients can lead to staff stress exacerbated by limitations in phone systems.

X-on recognised the need for phone technology to address the very distinct challenges that surgeries face, so we launched Surgery Connect in 2007 and have been improving it ever since.  Our long history in supplying hosted call centre technology gave us comprehensive experience in the features needed to manage high peaks in call traffic, and with maximum efficiency. Practice managers receive the information needed to measure and assess call handling performance, so patients enjoy the best possible call experience.

Surgery Connect is both a phone system and  a ‘hosted call centre’, yet because it uses the latest cloud technology, it is neither difficult to use, nor does it come at a premium price. Unlimited lines and free UK calls are standard. Our customers are finding that Surgery Connect is generating substantial savings over their previous standard phone system.

Surgery Connect is a complete system and includes all the features that the practice needs, integrated as a whole and centrally managed, and for a fixed per-extension price. Features include network call queuing, secure call recording, integration with clinical and PA systems, reporting software, staff management, on-call mobiles. Many of these can be introduced in stages.

And there are some advanced functions, including the ability for the patient to book a telephone triage call back from the call queue, which no standard phone system will provide. The latest analytical techniques are used to improve efficiency in call handling. Proactive patient contact by phone call and SMS can be managed from Surgery Connect.

Federated Practices can benefit from the economies of scale while utilising a centralised flexible phone system that allows GPs to log in to any fixed or mobile phone, wherever they happen to be.

Backed up by a responsive and dedicated support team, Surgery Connect is now the standard for handling communications from the small practice to the growing number of federated and multi-site practices.

Other company information
Full Company Name:Storacall Technology Ltd
UK Company Number:2578478
Listed in the following categories:
Call Recording (IT & Tech → Recording & Information Systems)
SMS/Text Messaging Services (IT & Tech → Recording & Information Systems)
Telecoms Systems & Services (IT & Tech → Recording & Information Systems)
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Recent Reviews
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42 Review(s)

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Practice Manager Reviews:
X-on
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Great system, I wonder how we ever managed before. Takes a little time to get used to but once you've mastered how everything works you won't go back to your old system. The support line is always answered and everyone I have ever spoken to has managed to help me without any fuss. I would thoroughly recommend Surgery Connect.
Verified Review
Review by Jackie, Practice Manager in Washington on 14th November 2019
X-on
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Fab system with excellent tech support. I would highly recommend Surgery Connect
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Review by Claire, Receptionist in Sunderland on 22nd October 2019
X-on
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We were looking for a new phone system we met with a few companies,We have decided to go with surgery concect,They have been extremely helpful with the transistion with our current suppliers which were being difficult,they went out of there way and even will be helping us paying for the buying out of the old contract. I can say for large practice our phone bill will be half what we are paying now. Can't thanks the team enough and look forward to our go live date.
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Review by Arti, Practice Manager in Harrow on 4th July 2019
X-on
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Very good telephony product, specifically aimed at GP practices and improving all the time. The development of new features and time it takes to tweak existing features is far quicker than any other software provider we've worked with. The all-inclusive pricing works well because the cost is still lower than our previous supplier but we get far more for our money and access new features as soon as they're available at no extra cost.
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Review by Ali, IT manager in Somerset on 24th May 2019
X-on
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Training was quick and straightforward with useful handouts. Call recording is good for staff training and resolving complaints. Recording messages and scheduling is a positive to set up in house and support is prompt and helpful if required.
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Review by Fiona, Practice Manager in York on 15th May 2019
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I was searching for a state-of-the-art telephone solution for the Practice, and Surgery Connect was my right choice! The whole process was seamless and Practice-friendly when we went live. We are happy with this provider and I have no hesitation in recommending this to any Practices.

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Review by Jaydev, Practice Manager in London on 13th May 2019
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Well impressed with whole process from start to finish- a lot of positive feedback from staff and patients alike, customer support are prompt in their replies, management reports excellent and the call recording has come in very useful. Ease of transfer on the day went very well and good training support on the day as well- definitely recommend them
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Review by Stephanie, Practice Manager in Sutton in Ashfield on 9th May 2019
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Excellent service, rapid resolution of issues that have arisen. Web based interface for system management is comprehensive but therefore complex - however very good support and if we can't work out how to do something quickly then support will do it for us. Good value for the core contract.
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Review by Ian, GP in Dorcester on 25th April 2019
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Recording telephone conversations and being able to play these back has been a huge asset, especially for staff training and dealing with complaints. Patients like the Q buster facility and are very appreciative of the ring back. Some of the recent improvements to the reports have saved me a lot of time.
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Review by Cindy, Assistant Practice Manager in Somerton on 25th April 2019
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This has been one of the singularly exceptionally positive system changes I have experienced. From the very beginning to the very end of the process, every part of the team were pleasant, helpful and efficient. The system itself is adaptable but easy to manage and the ongoing support has been quick and is provided in a clearly explained way. It is already proving to be a far better experience for our patients and staff.
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Review by Tansy, Managing Parter in Dorset on 3rd March 2019
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Very user friendly system. So quick to find calls and change prompts which were some of the features we were looking for. Good value for money as well.
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Review by Emma, Practice Manager in Basingstoke on 1st February 2019
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I wish we’d signed up to their service sooner rather than later. It’s a simplistic but professional system that is easy to use by all staff.
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Review by Darren, Practice Manager in York on 21st January 2019
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We recently changed our phone system to X-On and have been very happy with the whole process. The company are very professional and the after service has been excellent. I would definitely recommend this company
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Review by Tracy, Practice Manager in Sunderland on 21st January 2019
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We moved to X-on in August 2018 and have been delighted not only with the support we had that made the move run smoothly, but also features that have allowed us to improve our communications with patients and increase the numbers of call our reception team can now take.
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Review by Steven, Practice Manager in Sunderland on 18th January 2019
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We recently upgraded our telephone system to X-on and is very happy with the service provided by the company and the system. The engineers are very professional and offer a high level of support when required. Emis integration works well too. Plenty of configuration options available. I have no hesitation in recommending X-on
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Review by Liza, Practice Manager in London on 4th January 2019
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Very happy with our new service. Very smooth transition, system working as intended and very useful metrics to monitor the service with. Any issues or questions very rapidly dealt with- really impressed. Integrates nicely into EMIS saving significant clinician time.
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Review by Ben, Practice Manager in London on 3rd January 2019
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The whole process of moving over to this system was completely seamless and was fully completed from start to installation in what seemed like only a matter of 6 weeks.The support team are great and all of our issues have been resolved pretty much with immediate effect. I would definitely recommend this telephone system.
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Review by Kay, Practice Manager in Washington on 18th December 2018
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Great communication and service all the way though. This has enabled our practice to monitor more comprehensively our call figures. I would recommend X-on for their efficiency and easy to understand costing plan.
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Review by Julie, Administrator in Kent on 13th December 2018
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We moved to Surgery Connect approx. 2 months ago.
Very happy with the service so far, staff are excellent, helpful with the planning and implementation stage and also the on-going support
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Review by Louise, Practice Manager in Hornchurch on 23rd November 2018
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We moved over to Surgery Connect last month and can certainly recommend the system. The Go Live went smoothly with no interruption to patient services although we did have a hitch with the direct dial numbers being ported across. The training the practice received was great and ensured all the staff knew how to use the new phone system. The reporting facilities are great for management purposes. I would recommend this phone solution to anyone wishing to provide a very professional and efficient service.
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Review by Gail, Practice Manager in York on 19th November 2018
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We implemented Surgery Connect some 18 months ago - it has been a revalation to actually see the number of calls we are taking on a daily basis allowing us to accurately capacity plan number of call handlers required by day and time of day. The call recording facility means we are able to deliver quality assurance reviews to ensure positivie Patient experience and adherence to process. Very impressed.
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Review by Carole, Director in Bristol on 12th November 2018
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I choose X-On, to replace our antiquated telephone system, following extensive research during 2017/18.

Having met the marketing team numerous times during various Expos I definitely tried before I bought :-)

Key points:

- A competitive simple pricing strategy.
- Excellent support in the preparation phase.
- An after sales service that keeps on giving.
- A continuously developing customer relations service.
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Review by Ian, Practice Manager in Althrincham on 12th November 2018
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We use Surgery Connect for over a year now and we are very happy with their services. Their support team is always very professional, friendly and happy to help in a prompt manner. Our telephone system improved greatly since we use them and we can offer much better services to our patients. Since we switched to Surgery Connect we are able to use tools like daily monitoring of all calls, very helpful reports which show our daily usage, telephone call recordings which are very easy to access and many more. All in all I would highly recommend Surgery Connect service.
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Review by Misha, Practice Team Member in London on 8th November 2018
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We moved across to Surgery Connect last month and since then we've received a service that is second to none. The implementation process was extremely smooth and the transition to the system on the day didn't effect the services that we were able to provide whilst we went 'Go-Live'. The training we received was excellent and ensured that all staff were fully familiar with the new system ahead of it's delivery. The support we've received from the Technical Support Team has been totally professional and they're always swift to rectify any technical 'teething' issues or answer any queries we had.
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Review by Darren, Practice Manager in York on 1st October 2018
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We switched from the BT to surgery connect couple of months ago simply because of the poor customer service we received from the BT. Apart from easy one to one communication with the X-on customer service personnel, this new phone system has multiple features that comes with no extra cost like call queuing, spreading incoming calls during pea time, calls recording & attaching with the consultation, emis integration (calls from emis GP system page by clicking patient's details for triaging etc. saves time - also SMS can be sent). Most importantly, we can see live system and reporting is very easy. All in all this is a very user friendly innovative telephone system I'd recommend to any business specially in the general practice.
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Review by Abdullah, GP in Surrey on 28th August 2018
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This system provided us which features which, with our old system was difficult and in some cases unavailable. We now have visibility of our call queues and the support desk we engage with is quick to respond and resolve any queries. The go-live date went beyond smoothly. Overall we are pleased with the system and would recommend them.
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Review by Loni, Practice Manager in Kentish Town on 25th June 2018
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We have been using X-on since March 2018 and have been very happy. The switch over to X-on was smooth and very good training was given to staff. The support has been excellent. Our next step is to install Emis integration. We also managed to half our costs switching to X-on!
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Review by Tonja, Practice Manager in Kent on 22nd June 2018
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We are a 15,000 Patient surgery and switched to X-on about 18 months ago. The system has enabled us to vastly improve our patient experience in accessing our services and for our staff to undertake their jobs fully. The new EMIS-Phone link is proving very useful to our Patient Services staff as well as our clinicians. We are particularly impressed by the support provided and fast turn around to any issues or requests for changes. Highly Recommended.
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Review by Steve, Practice Manager in Bicester on 30th May 2018
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We had a good experience when we moved across to X-on nearly a year ago and were pleased to get away from an old analogue system. The install of the new system (at two sites) was quick and painless. The monthly reports are very helpful and the support engineers do their best to answer our service requests promptly. I would recommend this company.
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Review by Carolyn, PM in Newbury on 19th March 2018
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X-on provided their services from October 2017. The call board is really useful to see how many calls are waiting to come through and also that all calls are answered and put in a queue so has stopped complaints about the lines being engaged all the time. It now means patients are realising how many calls are trying to get through to the practice!! The team at X-on will try and sort any problems out asap. Its a much better system and the reports received at the end of each month help to recognise just how busy we are!
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Review by Nicola, PM in Warrington on 15th January 2018
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Pleasantly surprised with this telephone system. Initially we have had teething problems, as with any new system, but the support desk are quick to respond to resolve. From start to finish customer service has been excellent, keeping the Practice up to date with all aspects from delivery of the phones, installation and training of staff.
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Review by Julie, PM in Leicester on 19th December 2017
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As a surgery we have been happy with the service provided by x-on. When any issues arise they are quick to resolve the situation and are always keen to help. We are able to monitor the wait time and keep an eye on how many calls we have in the queue to ensure patient satisfaction and safety.

On the occasion that we need to listen to a phone call this is easily accessible via the management console. Amendments to the phone system can be made easily via this service.
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Review by Nicola , PM in Peterborough on 12th December 2017
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Changing our telephone system was made simply by X-On, all the staff from the installation team to the sales and support team have been very helpful. The quality of the phone line has been to a high standard. On switch over day we had minimal interruption and able to continue to accept patients calls throughout. Any problems have been dealt with by support team. Having control of the flow of calls has improved our customer service and patients are less dissatisfied.
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Review by Lisa, Practice Team Member in Hertfordshire on 12th December 2017
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Wish we'd moved over sooner! Competitive contract, great account manager, excellent support (although we did have a few teething problems on the go live day) and so much better than what we had before. I'd thoroughly recommend GP Connect to any practices thinking of installing a new telephone system.
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Review by Gill, PM in Netherton on 21st September 2017
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X-on offers an excellent service, with constant updates that fulfils the surgery needs.

They spend time to see what we need and works, and work with the surgery to implement the changes.

They are approachable with a good customer service which is second to none.
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Review by Su, Operations Manager in Portsmouth on 15th May 2017
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We have used X-on for just over a year and we're really pleased with both the product and the service. We have had a few teething problems but the support from our Account Manager and Service Desk has been great and any issues/queries are resolved quickly.

We really like how the product keeps evolving and if you have things you would like building, the company always listens.

Our old system didn't have the functionality that our new system has and the ability to record calls has been a great help.

I would definitely recommend X-on to anyone looking to change telephone systems.
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Review by Kirsty, PM in Huddersfield on 4th May 2017
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We switched over to X-On Surgery Connect in February 2015. We had some nervousness about the call quality of an internet based, hosted system but need not have worried. The call quality is excellent and in over 2 years, the reliability of the system has been remarkable. Other features we value include the call recording function and the performance statistics (both individual and team). We now have a far superior and much more flexible system than previously and at a reduced cost.
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Review by David on 26th April 2017
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We have used Surgery Connect for the last 3 years or so. We have found the system perfect for our needs. X-On are fabulous at responding to any problems we may have and they are constantly looking at ways to improve the service. I would recommend this telephone system without a doubt
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Review by Tracy, Practice Manager in Lancashire on 20th April 2017
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X-On responded to our needs at the 11th hour during mobilisation. They provided us with an extremely competitive rate and the service they have provided since go-live has been exceptional. Thoroughly recommend them to anyone who requires any sort of call recording and retrieval system.
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Review by Robert in Croydon on 19th April 2017
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We have used X-on for over a year now and have been delighted with making the change to them. The ability to configure your set up in house ensures that as the business changes we can adapt the phone system to match, and when things do get tricky and technical their support staff are friendly and happy to help.

Its not all been plain sailing, and getting used to the VOIP set up did take some adjustment but now it has bedded in our phone service has turned a corner and is now at a much better level our previous more traditional approach. The flexibility you get with this system to allow people to take calls from any desk is really useful, and the ability to have users operating across different sites offers the virtual call centre type approach.

We have had an outage, not long after we went live, and the problem was widespread but they do offer a mobile phone back service that can be turned on to enable calls to still be taken so the risk to the continuity of business was mitigated as well as could be hoped.

Its good to see that X-on are still developing and enhancing their product, taking on board feedback from their customers. Always a positive when the relationship with the supplier continues to blossom after you have signed up and paid.

Always happy to discuss anything further over the phone if anyone has specific questions about our experiences with X-on.
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Review by Justin, Data Manager in Portsmouth on 11th April 2017
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Very very happy with X-on’s Support services. They have always been very helpful.
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Review by Lindsey, Office Manager in East sussex on 20th January 2017
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It is refreshing to find a company who understands my dilemmas within a GP Practice and has the solutions I am looking for.
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Review by Sonia, Practice Manager in Birmingham on 20th January 2017

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