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X-on
Opening Hours: 9am - 5pm, Mon - Fri
Operates: Nationwide
Swamped with patients trying to get through on Monday mornings? Added staff to your growing Practice or Federation, but don’t have enough phone lines? Current phone system not adaptable, but still costing too much?
Surgery Connect has the right answers to your capacity, flexibility and cost effectiveness questions.
- Call Recording
- SMS/Text Messaging Services
- Telecoms Systems & Services
Address:
X-onTechnology Centre
Station Road
Framlingham
Suffolk
IP13 9EZ
2578478
Telephone:
0333 332 0000Website:
www.x-on.co.ukSurgery Connect
General Practice has never been under greater pressure. Increasing demand for limited appointments means the phone is still the preferred patient contact route. Anxious patients can lead to staff stress exacerbated by limitations in phone systems.
X-on recognised the need for phone technology to address the very distinct challenges that surgeries face, so we launched Surgery Connect in 2007 and have been improving it ever since. Our long history in supplying hosted call centre technology gave us comprehensive experience in the features needed to manage high peaks in call traffic, and with maximum efficiency. Practice managers receive the information needed to measure and assess call handling performance, so patients enjoy the best possible call experience.
Surgery Connect is both a phone system and a ‘hosted call centre’, yet because it uses the latest cloud technology, it is neither difficult to use, nor does it come at a premium price. Unlimited lines and free UK calls are standard. Our customers are finding that Surgery Connect is generating substantial savings over their previous standard phone system.
Surgery Connect is a complete system and includes all the features that the practice needs, integrated as a whole and centrally managed, and for a fixed per-extension price. Features include network call queuing, secure call recording, integration with clinical and PA systems, reporting software, staff management, on-call mobiles. Many of these can be introduced in stages.
And there are some advanced functions, including the ability for the patient to book a telephone triage call back from the call queue, which no standard phone system will provide. The latest analytical techniques are used to improve efficiency in call handling. Proactive patient contact by phone call and SMS can be managed from Surgery Connect.
Federated Practices can benefit from the economies of scale while utilising a centralised flexible phone system that allows GPs to log in to any fixed or mobile phone, wherever they happen to be.
Backed up by a responsive and dedicated support team, Surgery Connect is now the standard for handling communications from the small practice to the growing number of federated and multi-site practices.
Other company information
| Full Company Name: | Storacall Technology Ltd |
|---|---|
| UK Company Number: | 2578478 |
Listed in the following categories:
Call Recording (IT & Tech → Recording & Information Systems)SMS/Text Messaging Services (IT & Tech → Recording & Information Systems)
Telecoms Systems & Services (IT & Tech → Recording & Information Systems)
Recent Reviews
Practice Manager Reviews:
-
X-on - by Flemming, Business Manager in Croydon on 1st May 2020, 01 May, 20205 5starsFirst class service. Within 1 week of first contact, we had a soft phone solution installed. The sales team have been outstanding. Our allocated support Tom Chittock has been amazing and supported us throughout the installation and training process. Any issues have been resolved immediately. The team is receptive and responsive to feature suggestions. By using this system we are now able to offer all of our team flexible and remote working.
Rating First class service. Within 1 week of first contact, we had a soft phone solution installed. The sales team have been outstanding. Our allocated support Tom Chittock has been amazing and supported us throughout the installation and training process. Any issues have been resolved immediately. The team is receptive and responsive to feature suggestions. By using this system we are now able to offer all of our team flexible and remote working.First class service. Within 1 week of first contact, we had a soft phone solution installed. The sales team have been outstanding. Our allocated support Tom Chittock has been amazing and supported us throughout the installation and training process. Any issues have been resolved immediately. The team is receptive and responsive to feature suggestions. By using this system we are now able to offer all of our team flexible and remote working.Verified ReviewReview by Flemming, Business Manager in Croydon on 1st May 2020 -
X-on - by Joanne, Operations Manager in Wolverhampton on 20th April 2020, 20 April, 20205 5starsX-on has worked extremely well with integrating our multiple sites telephone system, providing excellent support with very helpful and knowledegable staff at all times. The wall board helps with telephone handling management and we also receive monthly reports which are useful. Configuration and management on site is very user friendly.
Rating X-on has worked extremely well with integrating our multiple sites telephone system, providing excellent support with very helpful and knowledegable staff at all times. The wall board helps with telephone handling management and we also receive monthly reports which are useful. Configuration and management on site is very user friendly.X-on has worked extremely well with integrating our multiple sites telephone system, providing excellent support with very helpful and knowledegable staff at all times. The wall board helps with telephone handling management and we also receive monthly reports which are useful. Configuration and management on site is very user friendly.Verified ReviewReview by Joanne, Operations Manager in Wolverhampton on 20th April 2020 -
X-on - by Mohammed, Practice Manager in Coventry on 17th March 2020, 17 March, 20205 5starsSurgery Connect is a fantastic telephone system with Emis Web integration. The way forward for GP practices, lots of amazing features available and excellent monthly management reports to review demand and plan accordingly. Justin Winfield our relationship manager has been amazing and very helpful. I would recommend this system to any PM looking to upgrade their current phone system
Rating Surgery Connect is a fantastic telephone system with Emis Web integration. The way forward for GP practices, lots of amazing features available and excellent monthly management reports to review demand and plan accordingly. Justin Winfield our relationship manager has been amazing and very helpful. I would recommend this system to any PM looking to upgrade their current phone systemSurgery Connect is a fantastic telephone system with Emis Web integration. The way forward for GP practices, lots of amazing features available and excellent monthly management reports to review demand and plan accordingly. Justin Winfield our relationship manager has been amazing and very helpful. I would recommend this system to any PM looking to upgrade their current phone systemVerified ReviewReview by Mohammed, Practice Manager in Coventry on 17th March 2020 -
X-on - by Pommai, GP in London on 13th March 2020, 13 March, 20205 5starsA great telephony system. Gives you lot of control over monitoring quality of service by front line staff. A great tool for educating and up skilling reception staff.The support service is exemplary as well.
Rating A great telephony system. Gives you lot of control over monitoring quality of service by front line staff. A great tool for educating and up skilling reception staff.The support service is exemplary as well.A great telephony system. Gives you lot of control over monitoring quality of service by front line staff. A great tool for educating and up skilling reception staff.The support service is exemplary as well.Verified ReviewReview by Pommai, GP in London on 13th March 2020 -
X-on - by Bryony, Business Manager in Yeovil on 12th March 2020, 12 March, 20205 5starsGreat system that supports the practices in the management of their patient demand. Excellent features and response from the X-On team.
Rating Great system that supports the practices in the management of their patient demand. Excellent features and response from the X-On team.Great system that supports the practices in the management of their patient demand. Excellent features and response from the X-On team.Verified ReviewReview by Bryony, Business Manager in Yeovil on 12th March 2020 -
X-on - by Steven, Head of Informatics in Denton on 10th March 2020, 10 March, 20205 5starsIntuitive phone system with many innovative features.
Rating Intuitive phone system with many innovative features.Intuitive phone system with many innovative features.Verified ReviewReview by Steven, Head of Informatics in Denton on 10th March 2020 -
X-on - by Roy, GP in Bewdley on 27th February 2020, 27 February, 20205 5starsGreat system - intergration with EMIS is a real benefit as we do GP triage - excellent data and live white boards allow a real call centre approach - recommend
Rating Great system - intergration with EMIS is a real benefit as we do GP triage - excellent data and live white boards allow a real call centre approach - recommendGreat system - intergration with EMIS is a real benefit as we do GP triage - excellent data and live white boards allow a real call centre approach - recommendVerified ReviewReview by Roy, GP in Bewdley on 27th February 2020 -
X-on - by Phillippa, Practice Manager in Birmingham on 10th February 2020, 10 February, 20205 5starsVery pleased with the system. Continuity worked well when needed recently. Particularly grateful for the excellent support from Joanne our Account Manager who has been really helpful in supporting us to understand the system better
Rating Very pleased with the system. Continuity worked well when needed recently. Particularly grateful for the excellent support from Joanne our Account Manager who has been really helpful in supporting us to understand the system betterVery pleased with the system. Continuity worked well when needed recently. Particularly grateful for the excellent support from Joanne our Account Manager who has been really helpful in supporting us to understand the system betterVerified ReviewReview by Phillippa, Practice Manager in Birmingham on 10th February 2020 -
X-on - by Robert, Practice Manager in Newbury on 7th January 2020, 07 January, 20205 5starsHappy with service, great monthly feedback reports, these help me to deal with PPG issues where they tell me the phone is not answered on time by the staff. Good info is available every month and helps me close down concerns. The telephone recording system is efficient and easy to use, essential for dealing with customers who claim that staff are rude on the telephone. Very happy.
Rating Happy with service, great monthly feedback reports, these help me to deal with PPG issues where they tell me the phone is not answered on time by the staff. Good info is available every month and helps me close down concerns. The telephone recording system is efficient and easy to use, essential for dealing with customers who claim that staff are rude on the telephone. Very happy.Happy with service, great monthly feedback reports, these help me to deal with PPG issues where they tell me the phone is not answered on time by the staff. Good info is available every month and helps me close down concerns. The telephone recording system is efficient and easy to use, essential for dealing with customers who claim that staff are rude on the telephone. Very happy.Verified ReviewReview by Robert, Practice Manager in Newbury on 7th January 2020 -
X-on - by Jackie, Practice Manager in Washington on 14th November 2019, 14 November, 20195 5starsGreat system, I wonder how we ever managed before. Takes a little time to get used to but once you've mastered how everything works you won't go back to your old system. The support line is always answered and everyone I have ever spoken to has managed to help me without any fuss. I would thoroughly recommend Surgery Connect.
Rating Great system, I wonder how we ever managed before. Takes a little time to get used to but once you've mastered how everything works you won't go back to your old system. The support line is always answered and everyone I have ever spoken to has managed to help me without any fuss. I would thoroughly recommend Surgery Connect.Great system, I wonder how we ever managed before. Takes a little time to get used to but once you've mastered how everything works you won't go back to your old system. The support line is always answered and everyone I have ever spoken to has managed to help me without any fuss. I would thoroughly recommend Surgery Connect.Verified ReviewReview by Jackie, Practice Manager in Washington on 14th November 2019 -
X-on - by Claire, Receptionist in Sunderland on 22nd October 2019, 22 October, 20195 5starsFab system with excellent tech support. I would highly recommend Surgery Connect
Rating Fab system with excellent tech support. I would highly recommend Surgery ConnectFab system with excellent tech support. I would highly recommend Surgery ConnectVerified ReviewReview by Claire, Receptionist in Sunderland on 22nd October 2019 -
X-on - by Arti, Practice Manager in Harrow on 4th July 2019, 04 July, 20195 5starsWe were looking for a new phone system we met with a few companies,We have decided to go with surgery concect,They have been extremely helpful with the transistion with our current suppliers which were being difficult,they went out of there way and even will be helping us paying for the buying out of the old contract. I can say for large practice our phone bill will be half what we are paying now. Can't thanks the team enough and look forward to our go live date.
Rating We were looking for a new phone system we met with a few companies,We have decided to go with surgery concect,They have been extremely helpful with the transistion with our current suppliers which were being difficult,they went out of there way and even will be helping us paying for the buying out of the old contract. I can say for large practice our phone bill will be half what we are paying now. Can't thanks the team enough and look forward to our go live date.We were looking for a new phone system we met with a few companies,We have decided to go with surgery concect,They have been extremely helpful with the transistion with our current suppliers which were being difficult,they went out of there way and even will be helping us paying for the buying out of the old contract. I can say for large practice our phone bill will be half what we are paying now. Can't thanks the team enough and look forward to our go live date.Verified ReviewReview by Arti, Practice Manager in Harrow on 4th July 2019 -
X-on - by Ali, IT manager in Somerset on 24th May 2019, 24 May, 20195 5starsVery good telephony product, specifically aimed at GP practices and improving all the time. The development of new features and time it takes to tweak existing features is far quicker than any other software provider we've worked with. The all-inclusive pricing works well because the cost is still lower than our previous supplier but we get far more for our money and access new features as soon as they're available at no extra cost.
Rating Very good telephony product, specifically aimed at GP practices and improving all the time. The development of new features and time it takes to tweak existing features is far quicker than any other software provider we've worked with. The all-inclusive pricing works well because the cost is still lower than our previous supplier but we get far more for our money and access new features as soon as they're available at no extra cost.Very good telephony product, specifically aimed at GP practices and improving all the time. The development of new features and time it takes to tweak existing features is far quicker than any other software provider we've worked with. The all-inclusive pricing works well because the cost is still lower than our previous supplier but we get far more for our money and access new features as soon as they're available at no extra cost.Verified ReviewReview by Ali, IT manager in Somerset on 24th May 2019 -
X-on - by Fiona, Practice Manager in York on 15th May 2019, 14 May, 20195 5starsTraining was quick and straightforward with useful handouts. Call recording is good for staff training and resolving complaints. Recording messages and scheduling is a positive to set up in house and support is prompt and helpful if required.
Rating Training was quick and straightforward with useful handouts. Call recording is good for staff training and resolving complaints. Recording messages and scheduling is a positive to set up in house and support is prompt and helpful if required.Training was quick and straightforward with useful handouts. Call recording is good for staff training and resolving complaints. Recording messages and scheduling is a positive to set up in house and support is prompt and helpful if required.Verified ReviewReview by Fiona, Practice Manager in York on 15th May 2019 -
X-on - by Jaydev, Practice Manager in London on 13th May 2019, 14 May, 20194 5starsI was searching for a state-of-the-art telephone solution for the Practice, and Surgery Connect was my right choice! The whole process was seamless and Practice-friendly when we went live. We are happy with this provider and I have no hesitation in recommending this to any Practices.
Rating I was searching for a state-of-the-art telephone solution for the Practice, and Surgery Connect was my right choice! The whole process was seamless and Practice-friendly when we went live. We are happy with this provider and I have no hesitation in recommending this to any Practices.I was searching for a state-of-the-art telephone solution for the Practice, and Surgery Connect was my right choice! The whole process was seamless and Practice-friendly when we went live. We are happy with this provider and I have no hesitation in recommending this to any Practices.
Verified ReviewReview by Jaydev, Practice Manager in London on 13th May 2019 -
X-on - by Stephanie, Practice Manager in Sutton in Ashfield on 9th May 2019, 09 May, 20195 5starsWell impressed with whole process from start to finish- a lot of positive feedback from staff and patients alike, customer support are prompt in their replies, management reports excellent and the call recording has come in very useful. Ease of transfer on the day went very well and good training support on the day as well- definitely recommend them
Rating Well impressed with whole process from start to finish- a lot of positive feedback from staff and patients alike, customer support are prompt in their replies, management reports excellent and the call recording has come in very useful. Ease of transfer on the day went very well and good training support on the day as well- definitely recommend themWell impressed with whole process from start to finish- a lot of positive feedback from staff and patients alike, customer support are prompt in their replies, management reports excellent and the call recording has come in very useful. Ease of transfer on the day went very well and good training support on the day as well- definitely recommend themVerified ReviewReview by Stephanie, Practice Manager in Sutton in Ashfield on 9th May 2019 -
X-on - by Ian, GP in Dorcester on 25th April 2019, 25 April, 20194 5starsExcellent service, rapid resolution of issues that have arisen. Web based interface for system management is comprehensive but therefore complex - however very good support and if we can't work out how to do something quickly then support will do it for us. Good value for the core contract.
Rating Excellent service, rapid resolution of issues that have arisen. Web based interface for system management is comprehensive but therefore complex - however very good support and if we can't work out how to do something quickly then support will do it for us. Good value for the core contract.Excellent service, rapid resolution of issues that have arisen. Web based interface for system management is comprehensive but therefore complex - however very good support and if we can't work out how to do something quickly then support will do it for us. Good value for the core contract.Verified ReviewReview by Ian, GP in Dorcester on 25th April 2019 -
X-on - by Cindy, Assistant Practice Manager in Somerton on 25th April 2019, 25 April, 20194 5starsRecording telephone conversations and being able to play these back has been a huge asset, especially for staff training and dealing with complaints. Patients like the Q buster facility and are very appreciative of the ring back. Some of the recent improvements to the reports have saved me a lot of time.
Rating Recording telephone conversations and being able to play these back has been a huge asset, especially for staff training and dealing with complaints. Patients like the Q buster facility and are very appreciative of the ring back. Some of the recent improvements to the reports have saved me a lot of time.Recording telephone conversations and being able to play these back has been a huge asset, especially for staff training and dealing with complaints. Patients like the Q buster facility and are very appreciative of the ring back. Some of the recent improvements to the reports have saved me a lot of time.Verified ReviewReview by Cindy, Assistant Practice Manager in Somerton on 25th April 2019 -
X-on - by Tansy, Managing Parter in Dorset on 3rd March 2019, 03 March, 20195 5starsThis has been one of the singularly exceptionally positive system changes I have experienced. From the very beginning to the very end of the process, every part of the team were pleasant, helpful and efficient. The system itself is adaptable but easy to manage and the ongoing support has been quick and is provided in a clearly explained way. It is already proving to be a far better experience for our patients and staff.
Rating This has been one of the singularly exceptionally positive system changes I have experienced. From the very beginning to the very end of the process, every part of the team were pleasant, helpful and efficient. The system itself is adaptable but easy to manage and the ongoing support has been quick and is provided in a clearly explained way. It is already proving to be a far better experience for our patients and staff.This has been one of the singularly exceptionally positive system changes I have experienced. From the very beginning to the very end of the process, every part of the team were pleasant, helpful and efficient. The system itself is adaptable but easy to manage and the ongoing support has been quick and is provided in a clearly explained way. It is already proving to be a far better experience for our patients and staff.Verified ReviewReview by Tansy, Managing Parter in Dorset on 3rd March 2019 -
X-on - by Emma, Practice Manager in Basingstoke on 1st February 2019, 01 February, 20195 5starsVery user friendly system. So quick to find calls and change prompts which were some of the features we were looking for. Good value for money as well.
Rating Very user friendly system. So quick to find calls and change prompts which were some of the features we were looking for. Good value for money as well.Very user friendly system. So quick to find calls and change prompts which were some of the features we were looking for. Good value for money as well.Verified ReviewReview by Emma, Practice Manager in Basingstoke on 1st February 2019 -
X-on - by Darren, Practice Manager in York on 21st January 2019, 21 January, 20195 5starsI wish we’d signed up to their service sooner rather than later. It’s a simplistic but professional system that is easy to use by all staff.
Rating I wish we’d signed up to their service sooner rather than later. It’s a simplistic but professional system that is easy to use by all staff.I wish we’d signed up to their service sooner rather than later. It’s a simplistic but professional system that is easy to use by all staff.Verified ReviewReview by Darren, Practice Manager in York on 21st January 2019 -
X-on - by Tracy, Practice Manager in Sunderland on 21st January 2019, 21 January, 20195 5starsWe recently changed our phone system to X-On and have been very happy with the whole process. The company are very professional and the after service has been excellent. I would definitely recommend this company
Rating We recently changed our phone system to X-On and have been very happy with the whole process. The company are very professional and the after service has been excellent. I would definitely recommend this companyWe recently changed our phone system to X-On and have been very happy with the whole process. The company are very professional and the after service has been excellent. I would definitely recommend this companyVerified ReviewReview by Tracy, Practice Manager in Sunderland on 21st January 2019 -
X-on - by Steven, Practice Manager in Sunderland on 18th January 2019, 18 January, 20195 5starsWe moved to X-on in August 2018 and have been delighted not only with the support we had that made the move run smoothly, but also features that have allowed us to improve our communications with patients and increase the numbers of call our reception team can now take.
Rating We moved to X-on in August 2018 and have been delighted not only with the support we had that made the move run smoothly, but also features that have allowed us to improve our communications with patients and increase the numbers of call our reception team can now take.We moved to X-on in August 2018 and have been delighted not only with the support we had that made the move run smoothly, but also features that have allowed us to improve our communications with patients and increase the numbers of call our reception team can now take.Verified ReviewReview by Steven, Practice Manager in Sunderland on 18th January 2019 -
X-on - by Liza, Practice Manager in London on 4th January 2019, 04 January, 20195 5starsWe recently upgraded our telephone system to X-on and is very happy with the service provided by the company and the system. The engineers are very professional and offer a high level of support when required. Emis integration works well too. Plenty of configuration options available. I have no hesitation in recommending X-on
Rating We recently upgraded our telephone system to X-on and is very happy with the service provided by the company and the system. The engineers are very professional and offer a high level of support when required. Emis integration works well too. Plenty of configuration options available. I have no hesitation in recommending X-onWe recently upgraded our telephone system to X-on and is very happy with the service provided by the company and the system. The engineers are very professional and offer a high level of support when required. Emis integration works well too. Plenty of configuration options available. I have no hesitation in recommending X-onVerified ReviewReview by Liza, Practice Manager in London on 4th January 2019 -
X-on - by Ben, Practice Manager in London on 3rd January 2019, 03 January, 20195 5starsVery happy with our new service. Very smooth transition, system working as intended and very useful metrics to monitor the service with. Any issues or questions very rapidly dealt with- really impressed. Integrates nicely into EMIS saving significant clinician time.
Rating Very happy with our new service. Very smooth transition, system working as intended and very useful metrics to monitor the service with. Any issues or questions very rapidly dealt with- really impressed. Integrates nicely into EMIS saving significant clinician time.Very happy with our new service. Very smooth transition, system working as intended and very useful metrics to monitor the service with. Any issues or questions very rapidly dealt with- really impressed. Integrates nicely into EMIS saving significant clinician time.Verified ReviewReview by Ben, Practice Manager in London on 3rd January 2019 -
X-on - by Kay, Practice Manager in Washington on 18th December 2018, 18 December, 20185 5starsThe whole process of moving over to this system was completely seamless and was fully completed from start to installation in what seemed like only a matter of 6 weeks.The support team are great and all of our issues have been resolved pretty much with immediate effect. I would definitely recommend this telephone system.
Rating The whole process of moving over to this system was completely seamless and was fully completed from start to installation in what seemed like only a matter of 6 weeks.The support team are great and all of our issues have been resolved pretty much with immediate effect. I would definitely recommend this telephone system.The whole process of moving over to this system was completely seamless and was fully completed from start to installation in what seemed like only a matter of 6 weeks.The support team are great and all of our issues have been resolved pretty much with immediate effect. I would definitely recommend this telephone system.Verified ReviewReview by Kay, Practice Manager in Washington on 18th December 2018 -
X-on - by Julie, Administrator in Kent on 13th December 2018, 13 December, 20185 5starsGreat communication and service all the way though. This has enabled our practice to monitor more comprehensively our call figures. I would recommend X-on for their efficiency and easy to understand costing plan.
Rating Great communication and service all the way though. This has enabled our practice to monitor more comprehensively our call figures. I would recommend X-on for their efficiency and easy to understand costing plan.Great communication and service all the way though. This has enabled our practice to monitor more comprehensively our call figures. I would recommend X-on for their efficiency and easy to understand costing plan.Verified ReviewReview by Julie, Administrator in Kent on 13th December 2018 -
X-on - by Louise, Practice Manager in Hornchurch on 23rd November 2018, 23 November, 20184 5starsWe moved to Surgery Connect approx. 2 months ago.
Very happy with the service so far, staff are excellent, helpful with the planning and implementation stage and also the on-going supportRating We moved to Surgery Connect approx. 2 months ago.We moved to Surgery Connect approx. 2 months ago.
Very happy with the service so far, staff are excellent, helpful with the planning and implementation stage and also the on-going support
Very happy with the service so far, staff are excellent, helpful with the planning and implementation stage and also the on-going supportVerified ReviewReview by Louise, Practice Manager in Hornchurch on 23rd November 2018 -
X-on - by Gail, Practice Manager in York on 19th November 2018, 19 November, 20185 5starsWe moved over to Surgery Connect last month and can certainly recommend the system. The Go Live went smoothly with no interruption to patient services although we did have a hitch with the direct dial numbers being ported across. The training the practice received was great and ensured all the staff knew how to use the new phone system. The reporting facilities are great for management purposes. I would recommend this phone solution to anyone wishing to provide a very professional and efficient service.
Rating We moved over to Surgery Connect last month and can certainly recommend the system. The Go Live went smoothly with no interruption to patient services although we did have a hitch with the direct dial numbers being ported across. The training the practice received was great and ensured all the staff knew how to use the new phone system. The reporting facilities are great for management purposes. I would recommend this phone solution to anyone wishing to provide a very professional and efficient service.We moved over to Surgery Connect last month and can certainly recommend the system. The Go Live went smoothly with no interruption to patient services although we did have a hitch with the direct dial numbers being ported across. The training the practice received was great and ensured all the staff knew how to use the new phone system. The reporting facilities are great for management purposes. I would recommend this phone solution to anyone wishing to provide a very professional and efficient service.Verified ReviewReview by Gail, Practice Manager in York on 19th November 2018 -
X-on - by Carole, Director in Bristol on 12th November 2018, 12 November, 20185 5starsWe implemented Surgery Connect some 18 months ago - it has been a revalation to actually see the number of calls we are taking on a daily basis allowing us to accurately capacity plan number of call handlers required by day and time of day. The call recording facility means we are able to deliver quality assurance reviews to ensure positivie Patient experience and adherence to process. Very impressed.
Rating We implemented Surgery Connect some 18 months ago - it has been a revalation to actually see the number of calls we are taking on a daily basis allowing us to accurately capacity plan number of call handlers required by day and time of day. The call recording facility means we are able to deliver quality assurance reviews to ensure positivie Patient experience and adherence to process. Very impressed.We implemented Surgery Connect some 18 months ago - it has been a revalation to actually see the number of calls we are taking on a daily basis allowing us to accurately capacity plan number of call handlers required by day and time of day. The call recording facility means we are able to deliver quality assurance reviews to ensure positivie Patient experience and adherence to process. Very impressed.Verified ReviewReview by Carole, Director in Bristol on 12th November 2018 -
X-on - by Ian, Practice Manager in Althrincham on 12th November 2018, 12 November, 20185 5starsI choose X-On, to replace our antiquated telephone system, following extensive research during 2017/18.
Having met the marketing team numerous times during various Expos I definitely tried before I bought :-)
Key points:
- A competitive simple pricing strategy.
- Excellent support in the preparation phase.
- An after sales service that keeps on giving.
- A continuously developing customer relations service.
Rating I choose X-On, to replace our antiquated telephone system, following extensive research during 2017/18.I choose X-On, to replace our antiquated telephone system, following extensive research during 2017/18.
Having met the marketing team numerous times during various Expos I definitely tried before I bought :-)
Key points:
- A competitive simple pricing strategy.
- Excellent support in the preparation phase.
- An after sales service that keeps on giving.
- A continuously developing customer relations service.
Having met the marketing team numerous times during various Expos I definitely tried before I bought :-)
Key points:
- A competitive simple pricing strategy.
- Excellent support in the preparation phase.
- An after sales service that keeps on giving.
- A continuously developing customer relations service.
Verified ReviewReview by Ian, Practice Manager in Althrincham on 12th November 2018 -
X-on - by Misha, Practice Team Member in London on 8th November 2018, 08 November, 20185 5starsWe use Surgery Connect for over a year now and we are very happy with their services. Their support team is always very professional, friendly and happy to help in a prompt manner. Our telephone system improved greatly since we use them and we can offer much better services to our patients. Since we switched to Surgery Connect we are able to use tools like daily monitoring of all calls, very helpful reports which show our daily usage, telephone call recordings which are very easy to access and many more. All in all I would highly recommend Surgery Connect service.
Rating We use Surgery Connect for over a year now and we are very happy with their services. Their support team is always very professional, friendly and happy to help in a prompt manner. Our telephone system improved greatly since we use them and we can offer much better services to our patients. Since we switched to Surgery Connect we are able to use tools like daily monitoring of all calls, very helpful reports which show our daily usage, telephone call recordings which are very easy to access and many more. All in all I would highly recommend Surgery Connect service.We use Surgery Connect for over a year now and we are very happy with their services. Their support team is always very professional, friendly and happy to help in a prompt manner. Our telephone system improved greatly since we use them and we can offer much better services to our patients. Since we switched to Surgery Connect we are able to use tools like daily monitoring of all calls, very helpful reports which show our daily usage, telephone call recordings which are very easy to access and many more. All in all I would highly recommend Surgery Connect service.Verified ReviewReview by Misha, Practice Team Member in London on 8th November 2018 -
X-on - by Darren, Practice Manager in York on 1st October 2018, 01 October, 20185 5starsWe moved across to Surgery Connect last month and since then we've received a service that is second to none. The implementation process was extremely smooth and the transition to the system on the day didn't effect the services that we were able to provide whilst we went 'Go-Live'. The training we received was excellent and ensured that all staff were fully familiar with the new system ahead of it's delivery. The support we've received from the Technical Support Team has been totally professional and they're always swift to rectify any technical 'teething' issues or answer any queries we had.
Rating We moved across to Surgery Connect last month and since then we've received a service that is second to none. The implementation process was extremely smooth and the transition to the system on the day didn't effect the services that we were able to provide whilst we went 'Go-Live'. The training we received was excellent and ensured that all staff were fully familiar with the new system ahead of it's delivery. The support we've received from the Technical Support Team has been totally professional and they're always swift to rectify any technical 'teething' issues or answer any queries we had.We moved across to Surgery Connect last month and since then we've received a service that is second to none. The implementation process was extremely smooth and the transition to the system on the day didn't effect the services that we were able to provide whilst we went 'Go-Live'. The training we received was excellent and ensured that all staff were fully familiar with the new system ahead of it's delivery. The support we've received from the Technical Support Team has been totally professional and they're always swift to rectify any technical 'teething' issues or answer any queries we had.Verified ReviewReview by Darren, Practice Manager in York on 1st October 2018 -
X-on - by Abdullah, GP in Surrey on 28th August 2018, 28 August, 20185 5starsWe switched from the BT to surgery connect couple of months ago simply because of the poor customer service we received from the BT. Apart from easy one to one communication with the X-on customer service personnel, this new phone system has multiple features that comes with no extra cost like call queuing, spreading incoming calls during pea time, calls recording & attaching with the consultation, emis integration (calls from emis GP system page by clicking patient's details for triaging etc. saves time - also SMS can be sent). Most importantly, we can see live system and reporting is very easy. All in all this is a very user friendly innovative telephone system I'd recommend to any business specially in the general practice.
Rating We switched from the BT to surgery connect couple of months ago simply because of the poor customer service we received from the BT. Apart from easy one to one communication with the X-on customer service personnel, this new phone system has multiple features that comes with no extra cost like call queuing, spreading incoming calls during pea time, calls recording & attaching with the consultation, emis integration (calls from emis GP system page by clicking patient's details for triaging etc. saves time - also SMS can be sent). Most importantly, we can see live system and reporting is very easy. All in all this is a very user friendly innovative telephone system I'd recommend to any business specially in the general practice.We switched from the BT to surgery connect couple of months ago simply because of the poor customer service we received from the BT. Apart from easy one to one communication with the X-on customer service personnel, this new phone system has multiple features that comes with no extra cost like call queuing, spreading incoming calls during pea time, calls recording & attaching with the consultation, emis integration (calls from emis GP system page by clicking patient's details for triaging etc. saves time - also SMS can be sent). Most importantly, we can see live system and reporting is very easy. All in all this is a very user friendly innovative telephone system I'd recommend to any business specially in the general practice.Verified ReviewReview by Abdullah, GP in Surrey on 28th August 2018 -
X-on - by Loni, Practice Manager in Kentish Town on 25th June 2018, 25 June, 20185 5starsThis system provided us which features which, with our old system was difficult and in some cases unavailable. We now have visibility of our call queues and the support desk we engage with is quick to respond and resolve any queries. The go-live date went beyond smoothly. Overall we are pleased with the system and would recommend them.
Rating This system provided us which features which, with our old system was difficult and in some cases unavailable. We now have visibility of our call queues and the support desk we engage with is quick to respond and resolve any queries. The go-live date went beyond smoothly. Overall we are pleased with the system and would recommend them.This system provided us which features which, with our old system was difficult and in some cases unavailable. We now have visibility of our call queues and the support desk we engage with is quick to respond and resolve any queries. The go-live date went beyond smoothly. Overall we are pleased with the system and would recommend them.Verified ReviewReview by Loni, Practice Manager in Kentish Town on 25th June 2018 -
X-on - by Tonja, Practice Manager in Kent on 22nd June 2018, 22 June, 20184 5starsWe have been using X-on since March 2018 and have been very happy. The switch over to X-on was smooth and very good training was given to staff. The support has been excellent. Our next step is to install Emis integration. We also managed to half our costs switching to X-on!
Rating We have been using X-on since March 2018 and have been very happy. The switch over to X-on was smooth and very good training was given to staff. The support has been excellent. Our next step is to install Emis integration. We also managed to half our costs switching to X-on!We have been using X-on since March 2018 and have been very happy. The switch over to X-on was smooth and very good training was given to staff. The support has been excellent. Our next step is to install Emis integration. We also managed to half our costs switching to X-on!Verified ReviewReview by Tonja, Practice Manager in Kent on 22nd June 2018 -
X-on - by Steve, Practice Manager in Bicester on 30th May 2018, 30 May, 20185 5starsWe are a 15,000 Patient surgery and switched to X-on about 18 months ago. The system has enabled us to vastly improve our patient experience in accessing our services and for our staff to undertake their jobs fully. The new EMIS-Phone link is proving very useful to our Patient Services staff as well as our clinicians. We are particularly impressed by the support provided and fast turn around to any issues or requests for changes. Highly Recommended.
Rating We are a 15,000 Patient surgery and switched to X-on about 18 months ago. The system has enabled us to vastly improve our patient experience in accessing our services and for our staff to undertake their jobs fully. The new EMIS-Phone link is proving very useful to our Patient Services staff as well as our clinicians. We are particularly impressed by the support provided and fast turn around to any issues or requests for changes. Highly Recommended.We are a 15,000 Patient surgery and switched to X-on about 18 months ago. The system has enabled us to vastly improve our patient experience in accessing our services and for our staff to undertake their jobs fully. The new EMIS-Phone link is proving very useful to our Patient Services staff as well as our clinicians. We are particularly impressed by the support provided and fast turn around to any issues or requests for changes. Highly Recommended.Verified ReviewReview by Steve, Practice Manager in Bicester on 30th May 2018 -
X-on - by Carolyn, PM in Newbury on 19th March 2018, 19 March, 20184 5starsWe had a good experience when we moved across to X-on nearly a year ago and were pleased to get away from an old analogue system. The install of the new system (at two sites) was quick and painless. The monthly reports are very helpful and the support engineers do their best to answer our service requests promptly. I would recommend this company.
Rating We had a good experience when we moved across to X-on nearly a year ago and were pleased to get away from an old analogue system. The install of the new system (at two sites) was quick and painless. The monthly reports are very helpful and the support engineers do their best to answer our service requests promptly. I would recommend this company.We had a good experience when we moved across to X-on nearly a year ago and were pleased to get away from an old analogue system. The install of the new system (at two sites) was quick and painless. The monthly reports are very helpful and the support engineers do their best to answer our service requests promptly. I would recommend this company.Verified ReviewReview by Carolyn, PM in Newbury on 19th March 2018 -
X-on - by Nicola, PM in Warrington on 15th January 2018, 15 January, 20184 5starsX-on provided their services from October 2017. The call board is really useful to see how many calls are waiting to come through and also that all calls are answered and put in a queue so has stopped complaints about the lines being engaged all the time. It now means patients are realising how many calls are trying to get through to the practice!! The team at X-on will try and sort any problems out asap. Its a much better system and the reports received at the end of each month help to recognise just how busy we are!
Rating X-on provided their services from October 2017. The call board is really useful to see how many calls are waiting to come through and also that all calls are answered and put in a queue so has stopped complaints about the lines being engaged all the time. It now means patients are realising how many calls are trying to get through to the practice!! The team at X-on will try and sort any problems out asap. Its a much better system and the reports received at the end of each month help to recognise just how busy we are!X-on provided their services from October 2017. The call board is really useful to see how many calls are waiting to come through and also that all calls are answered and put in a queue so has stopped complaints about the lines being engaged all the time. It now means patients are realising how many calls are trying to get through to the practice!! The team at X-on will try and sort any problems out asap. Its a much better system and the reports received at the end of each month help to recognise just how busy we are!Verified ReviewReview by Nicola, PM in Warrington on 15th January 2018 -
X-on - by Julie, PM in Leicester on 19th December 2017, 19 December, 20174 5starsPleasantly surprised with this telephone system. Initially we have had teething problems, as with any new system, but the support desk are quick to respond to resolve. From start to finish customer service has been excellent, keeping the Practice up to date with all aspects from delivery of the phones, installation and training of staff.
Rating Pleasantly surprised with this telephone system. Initially we have had teething problems, as with any new system, but the support desk are quick to respond to resolve. From start to finish customer service has been excellent, keeping the Practice up to date with all aspects from delivery of the phones, installation and training of staff.Pleasantly surprised with this telephone system. Initially we have had teething problems, as with any new system, but the support desk are quick to respond to resolve. From start to finish customer service has been excellent, keeping the Practice up to date with all aspects from delivery of the phones, installation and training of staff.Verified ReviewReview by Julie, PM in Leicester on 19th December 2017 -
X-on - by Nicola , PM in Peterborough on 12th December 2017, 12 December, 20175 5starsAs a surgery we have been happy with the service provided by x-on. When any issues arise they are quick to resolve the situation and are always keen to help. We are able to monitor the wait time and keep an eye on how many calls we have in the queue to ensure patient satisfaction and safety.
On the occasion that we need to listen to a phone call this is easily accessible via the management console. Amendments to the phone system can be made easily via this service.
Rating As a surgery we have been happy with the service provided by x-on. When any issues arise they are quick to resolve the situation and are always keen to help. We are able to monitor the wait time and keep an eye on how many calls we have in the queue to ensure patient satisfaction and safety.As a surgery we have been happy with the service provided by x-on. When any issues arise they are quick to resolve the situation and are always keen to help. We are able to monitor the wait time and keep an eye on how many calls we have in the queue to ensure patient satisfaction and safety.
On the occasion that we need to listen to a phone call this is easily accessible via the management console. Amendments to the phone system can be made easily via this service.
On the occasion that we need to listen to a phone call this is easily accessible via the management console. Amendments to the phone system can be made easily via this service.
Verified ReviewReview by Nicola , PM in Peterborough on 12th December 2017 -
X-on - by Lisa, Practice Team Member in Hertfordshire on 12th December 2017, 08 December, 20174 5starsChanging our telephone system was made simply by X-On, all the staff from the installation team to the sales and support team have been very helpful. The quality of the phone line has been to a high standard. On switch over day we had minimal interruption and able to continue to accept patients calls throughout. Any problems have been dealt with by support team. Having control of the flow of calls has improved our customer service and patients are less dissatisfied.
Rating Changing our telephone system was made simply by X-On, all the staff from the installation team to the sales and support team have been very helpful. The quality of the phone line has been to a high standard. On switch over day we had minimal interruption and able to continue to accept patients calls throughout. Any problems have been dealt with by support team. Having control of the flow of calls has improved our customer service and patients are less dissatisfied.Changing our telephone system was made simply by X-On, all the staff from the installation team to the sales and support team have been very helpful. The quality of the phone line has been to a high standard. On switch over day we had minimal interruption and able to continue to accept patients calls throughout. Any problems have been dealt with by support team. Having control of the flow of calls has improved our customer service and patients are less dissatisfied.Verified ReviewReview by Lisa, Practice Team Member in Hertfordshire on 12th December 2017 -
X-on - by Gill, PM in Netherton on 21st September 2017, 20 September, 20175 5starsWish we'd moved over sooner! Competitive contract, great account manager, excellent support (although we did have a few teething problems on the go live day) and so much better than what we had before. I'd thoroughly recommend GP Connect to any practices thinking of installing a new telephone system.
Rating Wish we'd moved over sooner! Competitive contract, great account manager, excellent support (although we did have a few teething problems on the go live day) and so much better than what we had before. I'd thoroughly recommend GP Connect to any practices thinking of installing a new telephone system.Wish we'd moved over sooner! Competitive contract, great account manager, excellent support (although we did have a few teething problems on the go live day) and so much better than what we had before. I'd thoroughly recommend GP Connect to any practices thinking of installing a new telephone system.Verified ReviewReview by Gill, PM in Netherton on 21st September 2017 -
X-on - by Su, Operations Manager in Portsmouth on 15th May 2017, 15 May, 20174 5starsX-on offers an excellent service, with constant updates that fulfils the surgery needs.
They spend time to see what we need and works, and work with the surgery to implement the changes.
They are approachable with a good customer service which is second to none.
Rating X-on offers an excellent service, with constant updates that fulfils the surgery needs.X-on offers an excellent service, with constant updates that fulfils the surgery needs.
They spend time to see what we need and works, and work with the surgery to implement the changes.
They are approachable with a good customer service which is second to none.
They spend time to see what we need and works, and work with the surgery to implement the changes.
They are approachable with a good customer service which is second to none.
Verified ReviewReview by Su, Operations Manager in Portsmouth on 15th May 2017 -
X-on - by Kirsty, PM in Huddersfield on 4th May 2017, 04 May, 20175 5starsWe have used X-on for just over a year and we're really pleased with both the product and the service. We have had a few teething problems but the support from our Account Manager and Service Desk has been great and any issues/queries are resolved quickly.
We really like how the product keeps evolving and if you have things you would like building, the company always listens.
Our old system didn't have the functionality that our new system has and the ability to record calls has been a great help.
I would definitely recommend X-on to anyone looking to change telephone systems.Rating We have used X-on for just over a year and we're really pleased with both the product and the service. We have had a few teething problems but the support from our Account Manager and Service Desk has been great and any issues/queries are resolved quickly.We have used X-on for just over a year and we're really pleased with both the product and the service. We have had a few teething problems but the support from our Account Manager and Service Desk has been great and any issues/queries are resolved quickly.
We really like how the product keeps evolving and if you have things you would like building, the company always listens.
Our old system didn't have the functionality that our new system has and the ability to record calls has been a great help.
I would definitely recommend X-on to anyone looking to change telephone systems.
We really like how the product keeps evolving and if you have things you would like building, the company always listens.
Our old system didn't have the functionality that our new system has and the ability to record calls has been a great help.
I would definitely recommend X-on to anyone looking to change telephone systems.Verified ReviewReview by Kirsty, PM in Huddersfield on 4th May 2017 -
X-on - by David on 26th April 2017, 26 April, 20175 5starsWe switched over to X-On Surgery Connect in February 2015. We had some nervousness about the call quality of an internet based, hosted system but need not have worried. The call quality is excellent and in over 2 years, the reliability of the system has been remarkable. Other features we value include the call recording function and the performance statistics (both individual and team). We now have a far superior and much more flexible system than previously and at a reduced cost.
Rating We switched over to X-On Surgery Connect in February 2015. We had some nervousness about the call quality of an internet based, hosted system but need not have worried. The call quality is excellent and in over 2 years, the reliability of the system has been remarkable. Other features we value include the call recording function and the performance statistics (both individual and team). We now have a far superior and much more flexible system than previously and at a reduced cost.We switched over to X-On Surgery Connect in February 2015. We had some nervousness about the call quality of an internet based, hosted system but need not have worried. The call quality is excellent and in over 2 years, the reliability of the system has been remarkable. Other features we value include the call recording function and the performance statistics (both individual and team). We now have a far superior and much more flexible system than previously and at a reduced cost.Verified ReviewReview by David on 26th April 2017 -
X-on - by Tracy, Practice Manager in Lancashire on 20th April 2017, 20 April, 20175 5starsWe have used Surgery Connect for the last 3 years or so. We have found the system perfect for our needs. X-On are fabulous at responding to any problems we may have and they are constantly looking at ways to improve the service. I would recommend this telephone system without a doubt
Rating We have used Surgery Connect for the last 3 years or so. We have found the system perfect for our needs. X-On are fabulous at responding to any problems we may have and they are constantly looking at ways to improve the service. I would recommend this telephone system without a doubtWe have used Surgery Connect for the last 3 years or so. We have found the system perfect for our needs. X-On are fabulous at responding to any problems we may have and they are constantly looking at ways to improve the service. I would recommend this telephone system without a doubtVerified ReviewReview by Tracy, Practice Manager in Lancashire on 20th April 2017 -
X-on - by Robert in Croydon on 19th April 2017, 19 April, 20175 5starsX-On responded to our needs at the 11th hour during mobilisation. They provided us with an extremely competitive rate and the service they have provided since go-live has been exceptional. Thoroughly recommend them to anyone who requires any sort of call recording and retrieval system.
Rating X-On responded to our needs at the 11th hour during mobilisation. They provided us with an extremely competitive rate and the service they have provided since go-live has been exceptional. Thoroughly recommend them to anyone who requires any sort of call recording and retrieval system.X-On responded to our needs at the 11th hour during mobilisation. They provided us with an extremely competitive rate and the service they have provided since go-live has been exceptional. Thoroughly recommend them to anyone who requires any sort of call recording and retrieval system.Verified ReviewReview by Robert in Croydon on 19th April 2017 -
X-on - by Justin, Data Manager in Portsmouth on 11th April 2017, 11 April, 20175 5starsWe have used X-on for over a year now and have been delighted with making the change to them. The ability to configure your set up in house ensures that as the business changes we can adapt the phone system to match, and when things do get tricky and technical their support staff are friendly and happy to help.
Its not all been plain sailing, and getting used to the VOIP set up did take some adjustment but now it has bedded in our phone service has turned a corner and is now at a much better level our previous more traditional approach. The flexibility you get with this system to allow people to take calls from any desk is really useful, and the ability to have users operating across different sites offers the virtual call centre type approach.
We have had an outage, not long after we went live, and the problem was widespread but they do offer a mobile phone back service that can be turned on to enable calls to still be taken so the risk to the continuity of business was mitigated as well as could be hoped.
Its good to see that X-on are still developing and enhancing their product, taking on board feedback from their customers. Always a positive when the relationship with the supplier continues to blossom after you have signed up and paid.
Always happy to discuss anything further over the phone if anyone has specific questions about our experiences with X-on.Rating We have used X-on for over a year now and have been delighted with making the change to them. The ability to configure your set up in house ensures that as the business changes we can adapt the phone system to match, and when things do get tricky and technical their support staff are friendly and happy to help.We have used X-on for over a year now and have been delighted with making the change to them. The ability to configure your set up in house ensures that as the business changes we can adapt the phone system to match, and when things do get tricky and technical their support staff are friendly and happy to help.
Its not all been plain sailing, and getting used to the VOIP set up did take some adjustment but now it has bedded in our phone service has turned a corner and is now at a much better level our previous more traditional approach. The flexibility you get with this system to allow people to take calls from any desk is really useful, and the ability to have users operating across different sites offers the virtual call centre type approach.
We have had an outage, not long after we went live, and the problem was widespread but they do offer a mobile phone back service that can be turned on to enable calls to still be taken so the risk to the continuity of business was mitigated as well as could be hoped.
Its good to see that X-on are still developing and enhancing their product, taking on board feedback from their customers. Always a positive when the relationship with the supplier continues to blossom after you have signed up and paid.
Always happy to discuss anything further over the phone if anyone has specific questions about our experiences with X-on.
Its not all been plain sailing, and getting used to the VOIP set up did take some adjustment but now it has bedded in our phone service has turned a corner and is now at a much better level our previous more traditional approach. The flexibility you get with this system to allow people to take calls from any desk is really useful, and the ability to have users operating across different sites offers the virtual call centre type approach.
We have had an outage, not long after we went live, and the problem was widespread but they do offer a mobile phone back service that can be turned on to enable calls to still be taken so the risk to the continuity of business was mitigated as well as could be hoped.
Its good to see that X-on are still developing and enhancing their product, taking on board feedback from their customers. Always a positive when the relationship with the supplier continues to blossom after you have signed up and paid.
Always happy to discuss anything further over the phone if anyone has specific questions about our experiences with X-on.Verified ReviewReview by Justin, Data Manager in Portsmouth on 11th April 2017 -
X-on - by Lindsey, Office Manager in East sussex on 20th January 2017, 20 January, 20175 5starsVery very happy with X-on’s Support services. They have always been very helpful.
Rating Very very happy with X-on’s Support services. They have always been very helpful.Very very happy with X-on’s Support services. They have always been very helpful.Verified ReviewReview by Lindsey, Office Manager in East sussex on 20th January 2017 -
X-on - by Sonia, Practice Manager in Birmingham on 20th January 2017, 20 January, 20175 5starsIt is refreshing to find a company who understands my dilemmas within a GP Practice and has the solutions I am looking for.
Rating It is refreshing to find a company who understands my dilemmas within a GP Practice and has the solutions I am looking for.It is refreshing to find a company who understands my dilemmas within a GP Practice and has the solutions I am looking for.Verified ReviewReview by Sonia, Practice Manager in Birmingham on 20th January 2017
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