With the necessity to find a replacement for analogue dictation the Directorate of Medicine embarked on a pilot with VoicePower. From the initial discussions with VoicePower, through to the implementation of the pilot, VoicePower have been extremely supportive throughout and have accommodated our requests and solved our problems every step of the way. The training and continued support we have received from VoicePower has been better than we experienced during an earlier pilot with a different company. We have had an extremely positive experience and we are continuing to roll out digital dictation throughout our Directorate with the help and support from the team at VoicePower.

I found the VoicePower trainer punctual, polite, well informed and professional. It was a thoroughly enjoyable training session/s with total support. I was very happy with the way the training was managed and received a phone call in the week between the sessions pro-actively offering assistance which I found a very nice touch. Everyone I spoke with was very supportive and I cannot fault the service.

While interested in the technology, the Trust’s consultants were initially very sceptical about whether there would be a genuine improvement in turnaround times, but, “this concern was dispelled when they started using the system. There has been a significant improvement in turnaround times for urgent cases and our customer service has improved dramatically.

I was more than happy with the service. I found the VoicePower technical support person I spoke with very helpful - they were happy to spend time with me allowing different questions that we had to be explored. I would definitely use VoicePower again. I would highly recommend VoicePower to other surgeries.

Thank you very much for all your assistance with our recent purchase of the Olympus Digital Dictation system. This has transformed how we handle our dictation processes. The secretaries have a much more efficient flow of work and the doctors are able to have the finished letters in record time! We have also been able to meet the deadlines for referral letter attachments via the Choice and Booking service very effectively. The service provided by VoicePower was excellent from the initial demonstration and installation to the training provided and follow up of queries. We thought that the Olympus system itself is easy to use and overall the price was competitive and gave us good value for money.

I’ve saved hours of my secretary’s time by adopting speech recognition technology with the SpeechMike Premium. I can also dictate a letter for a patient, print it out and give it to them there and then. It’s so efficient, it’s fantastic.

As a busy Practice running two city location surgeries, VoicePower has provided the ultimate tool in the Olympus dictation system for us to operate efficiently and effectively for all of our dictation and referral needs. The system is so flexible and adaptable that GPs and managers are able to complete their referrals and letters rapidly as the secretarial team can access and complete their work with ease. The training, support and back up services that VoicePower has provided, enables us to have full confidence in the system with the knowledge that any glitches or shortfalls on our part, can be remedied remotely and speedily by the VoicePower technical team.

VoicePower presented a compelling case for Dragon Medical, a successful pilot trial was conducted and Wellspring Medical Practice decided it would deploy the software. VoicePower then further assisted with individual training, personalising Dragon Medical to each user’s requirements with specific macros to speed up tasks, such as adding standardised or generic text to a document.

Just wanted to say how pleased we have been with the voice recognition system. The training in particularly was excellent. We have found that since using the system it has speeded up referral letters and is also a tidier and more efficient system than our old Dictaphones. The system has enabled us to free up secretarial time to assist in other department thus saving the practice money. Any hiccups that we experienced when initially using the system were sorted with a simple phone call or email. The Partners and Staff would all happily recommend your service to any interested party.

VoicePower demonstrated Dragon Medical to the surgery’s doctors, explaining the main features and how Dragon Medical can be used for the creation of patient letters and referrals. After the initial set-up and training, VoicePower returned to conduct a second round of training, tailored to the needs of each doctor. The surgery’s success to date with Dragon Medical can be attributed to the support from VoicePower. As well as the accuracy inherent in Dragon Medical, consulting with an authorised partner that’s both experienced in speech recognition technology and understands the specific needs of the healthcare industry, is essential for the delivery of a comprehensive – and tailored - training programme, and to ensure a smooth deployment. Thanks to the Dragon Medical solution supplied by VoicePower, we have not had to replace headcount lost through natural wastage, so the surgery has made an appreciable cost saving there. Patient letters and referrals are now turned around far more quickly, so we’re seeing a real increase in productivity. The letter templates relating to common ailments also play a role in helping to drive productivity too

Calderdale and Huddersfield NHS Foundation Trust has nothing but praise for the effort VoicePower invested to ensure the success of the deployment. Jeremy Hyde, consultant pathologist, said: “The training was excellent. Jonathan was very approachable, very patient and extremely helpful. VoicePower provided clear and relevant instructions, and the printed documentation is good and clear. Meanwhile, excellent observations made during the second training session, meant that we could pinpoint areas of difficulty and work with VoicePower to adjust settings to enable a more streamlined process to suit the users.” Post deployment, Dragon Medical has been well-received and adopted enthusiastically by Calderdale and Huddersfield NHS Foundation Trust’s consultants. Not only has it accelerated turnaround times and played a key role in reaching RCPath KPIs, but – importantly – it is leading to the most important result of all; improvements in patient care.