Supervisory skills for practice staff

A one-day workshop for supervisors and team leaders (admin and clinical) in general practice

  1. Training
    Time:
    Any day to suit you
    Morning session (9.30am to 12.30pm)
    Afternoon session (1.30pm to 4.30pm)

    Location:
    Your practice or a neighbouring practice

    Course description:
    This popular workshop will provide a clear understanding of the role and responsibilities of the supervisor in general practice. The course includes many practical examples of managing people in small teams, focusing on how to motivate staff, how to provide feedback and how to handle difficult situations. The workshop will help delegates improve their personal effectiveness and organisational skills, as well as ensuring the efficiency of a well-motivated and happy team.

    Course Content:
    • The role of the supervisor/team leader
    • Identifying key responsibilities
    • Characteristics of an effective team
    • Setting and implementing standards
    • Team leadership
    • Developing leadership skills
    • Motivating yourself and others
    • Managing team performance
    • Setting team and individual targets
    • Performance reviews
    • Listening skills
    • Providing feedback
    • Developing and training team members
    • Dealing with problem behaviours
    • Work allocation and delegation
    • Leading team meetings
    • Personal effectiveness
    Who should attend:
    GPs and practice managers

    Price:
    Full day: £945 + VAT
    For up to 12 people. You may wish to join up with other neighbouring practices to share the cost of the training.

    Booking:

    Bookings via Practice Index are charged at a discounted rate and come with a money-back guarantee.

    Course delivered by:

    Patricia Gray

    About the trainer:
    Management/HR Consultant in General Practice, Patricia is a HR specialist and a Fellow of the Chartered Institute of Personnel and Development with over ten years' management experience as a business partner in a large GP training practice.

    Patricia is an experienced and qualified independent management consultant, trainer, facilitator, HR adviser and performance coach.

    Please note: If the aforementioned trainer is not available on the day, a suitable replacement trainer will be supplied. For remote parts of the UK, additional travel costs maybe incurred. If so, this will be made clear to you before you book the training.