Any date to suit you
Full day (10am to 4pm)
Your practice or a neighbouring practice
Supervisor/team leader training covers the following areas:
- Who is your team? (short exercise)
- Get to know your team
- The ball of wool (short exercise)
- Leading a good team
- Listening skills
- Body language
- Effective communication
- Procedures and protocols
- New staff (Identifying your needs, Rearranging existing staff, Interviewing, Recruitment, Induction, Weekly/monthly/3-monthly follow-up)
- Challenging behaviour
- Changing behaviour
- Yearly appraisals
- Staff meetings
- Going to meetings
- Getting the best from people
- The importance of keeping everyone informed
- Email etiquette (group participation)
- Group discussion – question and answers
£945 + VAT for up to 12 receptionists. You may wish to join up with other neighbouring practices to share the cost of the training.
Bookings via Practice Index are charged at a discounted rate and all come with a money-back guarantee.
Course run by:
Sheila 'the Reception Trainer'
About the trainer:
Sheila started her career as a receptionist working her way up to surgery supervisor, managing 55 reception, administration and secretarial staff.
Sheila's aim is to give your receptionists, secretaries and administrators a better understanding of their role and their responsibilities and to support them through the correct procedures of working in a busy surgery environment. Sheila fully understands the dedication and hard work of receptionists, administrators and secretaries, and appreciates the balance between staff morale and the business focus of the managers.
Sheila is a qualified trainer and is now sharing her experiences of working in general practice.
Please note: If the aforementioned trainer is not available on the day, a suitable replacement trainer will be supplied. For remote parts of the UK, additional travel costs maybe incurred. If so, this will be made clear to you before you book the training.