Receptionist training: Module 1

Patient confidentiality and dealing with difficult people

  1. JG1
    Beneficial for new staff and good as a refresher for other staff. Sheila understood the receptionist role and staff found her very approachable. We did share training with another local surgery which also proved to be useful for the staff to share experiences and see that they are not the only ones struggling in the current climate in General Practice.
  2. JohnC
    Sheila really knows her stuff and the staff loved it. She tailored everything to our practice too, which we weren't expecting. Great feedback from all staff and will look to use for other modules in the coming months. Highly recommend.