Proficiency and effectiveness review - 2 day consultancy

For improved production and efficiency

  1. Training
    Any two consecutive dates to suit you
    (suggest avoiding Mondays and Fridays as busy periods)


    2 days
    (10am to 5pm)

    Your Medical Practice

    Consultancy description
    Key principles of the Review for Improved Production and Efficiency (RIPE) examines the proficiency and effectiveness of the Medical Practice’s most critical processes. It is a key enabler to deliver the highest-quality of service, in the most productive way, at the most competitive cost and time to output. The ultimate aim is to eliminate time-wasting activities; unnecessary wait times; reports; handovers; approvals, sign-offs, while ensuring the integrity of the process in support of patient management and care.

    How does it work?
    The Consultant(s) will work observe work activities and processes primarily at the front desk and back-office area (no more than two consultants). They will ask questions in a non-critical manner; review processes and procedures; probe to understand the principles behind the work efforts. Those two days will be important in determining a series of principles that will guide the solution generation phase, and create a vision of the future state of each process from the base up along with a roadmap to achieve both short-term and long-term results.

    The intention is to ultimately leverage the core values of the Medical Practice to grow into adjacent opportunities, and operate at superior levels of performance to drive to meet full potential outcomes, both in terms of resourcing levels, cost and patient management.

    Our aim is to help unlock value ensuring functional expertise continues in a cost- effective manner.

    • GPFV (General Practice Forward View)
    • CQC audit framework
    • Documentation Workflows (including automated processes)
    • Statutory and regularity compliance
    • Stakeholder management
    • Process streamlining
    • Staff roles and workload
    • Patient care
    What can we expect on the two-day Consultancy itself?
    The Consultant(s) will not intentionally disrupt the normal flow of activities but they will be in the office and hope the staffing members will co-operate regarding sharing of information relating to perceived problems as well as suggestions for improvement.

    What can we expect as an outcome?
    A comprehensive report outlining suggestions for improvement as well as tools to maximise output while minimising effort via transparent means. Furthermore, additional training may be offered with a view to utilising the tools and mechanism proposed.

    Full day: £945 + VAT
    Total for 2 days will be £1650 + VAT.

    Lead Consultant

    Lynda Wilson

    About the consultant
    Lynda is a seasoned Training and Recruitment Consultant having worked across a broad industry sector, including health / medical practices / CCGs. Lynda has worked with clients on a global scale with significant design and delivery of soft skills training. As a qualified, accredited trainer, Lynda aims to support Practice Managers / Supervisors to ultimately benefit all employees. Furthermore, she operates as an accredited ISO9000 auditor.

    Lynda is fully aware of the dedication and hard work of all staff within the practice and recognises the need for effective collaboration across the workforce. She is equipped with an insight to both the business focus and staff workload.

    "This is one of the best training events I have attended – the Coach is very knowledgeable and puts a lot of energy into the event. Lynda’s interpersonal skills are first class."
    Joanna Hughes, UCL, London

    "The trainer was first class and it is evident she has great expertise in her field."
    Delegate, ESB, Ireland

    "Lynda was great!"
    Jannine Edge, Sunlight Medical Practice

    Please note: If the aforementioned trainer is not available on the day, a suitable replacement trainer will be supplied. For remote parts of the UK, additional travel costs maybe incurred. If so, this will be made clear to you before you book the training.