Wednesday 15th May 2019
9.30am to 4.30pm
The Greenhouse Hotel, 4 Grove Road, Bournemouth, BH1 3AX
Training day will cover:
There will also be a special guest from the Blind Society who will be giving a talk on disability awareness within the GP practice environment.
- Patient confidentiality
- Dealing with difficult people
- Telephone skills
- Reception etiquette
- Communication skills
- Disability awareness
- Team building
- Basic health and safety in Reception
- Social media awareness
£135 + VAT per receptionist
Includes two-course lunch and refreshments
Course run by:
Sheila the Reception Trainer!
About the trainer:
Sheila started her career as a receptionist working her way up to surgery supervisor, managing 55 reception, administration and secretarial staff.
Sheila's aim is to give your receptionists, secretaries and administrators a better understanding of their role and their responsibilities, and to support them through the correct procedures of working in a busy surgery environment. Sheila fully understands the dedication and hard work of receptionists, administrators and secretaries and appreciates the balance between staff morale and the business focus of the managers.
Sheila is a qualified trainer and is now sharing her experiences of working in general practice.