New receptionist training

New receptionist training

  1. Training
    Any date to suit you


    Morning session (10am to 1pm)
    Afternoon session (2pm to 5pm)

    Your practice or a neighbouring practice

    There will be a selection from each of the modules below for new receptionists.

    Module 1
    Patient confidentiality
    Dealing with difficult people

    Module 2
    Telephone skills
    Reception etiquette

    Module 3
    Communication skills
    Disability awareness

    Module 4
    Basic health and safety in reception
    Social media awareness

    Half day (one module): £695 + VAT
    Full day (two modules): £945 + VAT
    For up to 12 receptionists. You may wish to join up with other neighbouring practices to share the cost of the training.

    Bookings via Practice Index are charged at a discounted rate and all come with a money-back guarantee.

    Course run by:
    Sheila 'the Reception Trainer'

    About the trainer:
    Sheila started her career as a receptionist working her way up to surgery supervisor, managing 55 reception, administration and secretarial staff.

    Sheila's aim is to give your receptionists, secretaries and administrators a better understanding of their role and their responsibilities, and to support them through the correct procedures of working in a busy surgery environment. Sheila fully understands the dedication and hard work of receptionists, administrators and secretaries and appreciates the balance between staff morale and the business focus of the managers.

    Sheila is a qualified trainer and is now sharing her experiences of working in general practice.

    Please note: If the aforementioned trainer is not available on the day, a suitable replacement trainer will be supplied. For remote parts of the UK, additional travel costs maybe incurred. If so, this will be made clear to you before you book the training.