Managing performance and managing sickness absence

A one-day training workshop for GPs and practice managers

  1. Training
    Any day to suit you
    Morning session (9.30am to 12.30pm)
    Afternoon session (1.30pm to 4.30pm)

    Your practice or a neighbouring practice

    Course description:
    A one-day training workshop for GPs and practice managers.

    The management of performance ensures that staff are developed and motivated to work at their highest potential using all their skills. In order to be effective, performance management needs to be done through the use of tried-and-tested procedures. Performance that does not meet the required standards should be challenged and actively managed.

    Another important and often challenging role is managing staff who take sporadic periods of short-term absence or staff who are off sick for a longer period. It is essential to treat staff with a fair and consistent approach and comply with employment legislation. This workshop covers both of these issues and provides practical advice and tips.

    The course will cover:
    • Defining performance management
    • Promoting good attendance
    • Recognising the benefits
    • Managing absences
    • Defining the job and tasks
    • Keeping records
    • Ensuring the right skills and knowledge
    • Measuring and costing absenteeism
    • Competency frameworks
    • Policies and sick pay schemes
    • Setting targets and measuring performance
    • Managing short-term absences
    • Reviewing performance and feedback
    • Back-to-work interviews
    • Rating systems
    • Investigating absenteeism
    • Motivational theory
    • Managing long-term absences
    • Rewarding good performance
    • Medical and occupational health advice
    • Dealing with poor performance
    • Return-to-work planning
    • Disciplinary action
    • Terminating the employment contract
    Who should attend:
    GPs and practice managers

    Full day: £945 + VAT
    For up to 12 people. You may wish to join up with other neighbouring practices to share the cost of the training.


    Bookings via Practice Index are charged at a discounted rate and come with a money-back guarantee.

    Course delivered by:

    Patricia Gray

    About the trainer:
    Management/HR Consultant in General Practice, Patricia is a HR specialist and a Fellow of the Chartered Institute of Personnel and Development with over ten years' management experience as a business partner in a large GP training practice.

    Patricia is an experienced and qualified independent management consultant, trainer, facilitator, HR adviser and performance coach.

    Please note: If the aforementioned trainer is not available on the day, a suitable replacement trainer will be supplied. For remote parts of the UK, additional travel costs maybe incurred. If so, this will be made clear to you before you book the training.