Morning session (9.30am to 12.30pm)
Afternoon session (1.30pm to 4.30pm)
Your practice or a neighbouring practice
This interactive one-day workshop provides an introduction to the concept of health coaching.
To gain an understanding of:
Course outline for the day:
- What is health coaching and what is the evidence for it?
- How we move away from expert to enabler (from advice giving to supporting behaviour change in patients)
- The principles of coaching and what it is not
- How to build trust and rapport using active listening
- The use of metaphors and clean language
- How to ask incisive questions to challenge patient thinking and behaviour
- Understanding patient behaviour and the barriers to change (cognitive, emotional, behavioural, cultural, environmental, etc.)
- Patient goal setting using the T-GROW Coaching Model
- How does behaviour change happen, and how to support the patient to stay motivated
- The importance of selecting patients with long-term conditions who will be receptive to coaching and taking responsibility for their health
The training facilitator will introduce the behaviours and tools required to be a health coach. The day will be a mixture of discussions, three-way role play - patient, member of staff, observer. There will be a video outlining health coaching in a hospital setting, and workshop discussions. At the end of this course you will have a better understanding of what health coaching is and how you can develop health coaching in your practice.
Delegates will receive all the course handouts electronically with links to further reading and case studies.
Who should attend:
Anyone who is interested in developing the practical skills to help empower patients, and gain the confidence and tools to support patients with long-term conditions as an enabler.
Full day: £945
For up to 12 people. You may wish to join up with other neighbouring practices to share the cost of the training.
Bookings via Practice Index are charged at a discounted rate and come with a money-back guarantee.
Course delivered by:
About the trainer:
Diane recently left primary care after nearly ten years as a practice manger, working for a 16,000 patient population practice across three sites. Since leaving general practice Diane, in conjunction with Practice Index, has been developing primary care training that is relevant in today’s fast-paced and stressful environment. She understands better than most the uniqueness of working within a primary care setting. During the past 25 years Diane has designed and delivered training on a wide range of topics from leadership development and customer service skills to information governance.
Diane is a qualified HR professional with a special interest in learning and development and adult learning theories. She is a member of both the Chartered Institute of Personnel and Development and the Institute of Leadership and Management. Diane is qualified to ILM 7 level in Executive Coaching and Mentoring with a further postgraduate qualification from the UWE (University of the West of England) in Executive Coaching. During her time in primary care she was responsible for implementing career development pathways which saw receptionists become phlebotomists then HCAs, and admin staff develop leadership skills to move into management positions.
I commissioned Diane to work with my senior team. They have all really enjoyed working with Diane and their confidence and ownership of their roles has grown. We are reaping the benefits of the work achieved with her on a daily basis as a team of staff, and this will benefit the people we work with. I highly recommend anyone to take some time out with Diane and enjoy that safe place she creates to dig a bit deeper – it is surprising what you find!
Alison T - NHS
The training was fantastic and reinforces the need to uphold good customer service.
Delegate - NHS Primary Care
Please note: If the aforementioned trainer is not available on the day, a suitable replacement trainer will be supplied. For remote parts of the UK, additional travel costs maybe incurred. If so, this will be made clear to you before you book the training.