Information governance

How to manage and protect patient data

  1. Training
    Half-day (On any day that suits you)

    Morning session (9.30am to 12.30pm)
    Afternoon session (2.00pm to 5.00pm)

    Your practice or a neighbouring practice

    Course description:
    This workshop is for all primary care staff including GPs.

    To gain an understanding of:
    • CQC and ICO legal and procedural requirements for protecting patient data
    • What we mean by records management
    • NHS Confidentiality Code of Practice
    • Information governance toolkit (optional dependant on audience)
    • Managing access to patient data
    • Patient access to data
    • Sharing patient information
    • What we mean by consent to share data, and when do we not need consent
    • Risk management with regards to Internet, email and post
    • What to do when something goes wrong
    Course outline for the day:
    In this workshop we will discuss how to manage and protect patient data, including the legal requirements with regards to patient data and what to do when something goes wrong.

    Delegates will receive all the course handouts electronically with links to further reading and case studies.

    £625 + VAT
    For up to 12 people. You may wish to join up with other neighbouring practices to share the cost of the training.


    Bookings via Practice Index are charged at a discounted rate and come with a money-back guarantee.

    Course delivered by:

    Diane Thyer

    About the trainer:
    Diane recently left primary care after nearly ten years as a practice manger, working for a 16,000 patient population practice across three sites. Since leaving general practice Diane, in conjunction with Practice Index, has been developing primary care training that is relevant in today’s fast-paced and stressful environment. She understands better than most the uniqueness of working within a primary care setting. During the past 25 years Diane has designed and delivered training on a wide range of topics from leadership development and customer service skills to information governance.

    Diane is a qualified HR professional with a special interest in learning and development and adult learning theories. She is a member of both the Chartered Institute of Personnel and Development and the Institute of Leadership and Management. Diane is qualified to ILM 7 level in Executive Coaching and Mentoring with a further postgraduate qualification from the UWE (University of the West of England) in Executive Coaching. During her time in primary care she was responsible for implementing career development pathways which saw receptionists become phlebotomists then HCAs, and admin staff develop leadership skills to move into management positions.

    I commissioned Diane to work with my senior team. They have all really enjoyed working with Diane and their confidence and ownership of their roles has grown. We are reaping the benefits of the work achieved with her on a daily basis as a team of staff, and this also benefits the people we work with. I highly recommend anyone to take some time out with Diane and enjoy that safe place she creates to dig a bit deeper – it is surprising what you find!
    Alison T - NHS

    The training was fantastic and reinforces the need to uphold good customer service.
    Delegate NHS Primary Care

    Please note: If the aforementioned trainer is not available on the day, a suitable replacement trainer will be supplied. For remote parts of the UK, additional travel costs maybe incurred. If so, this will be made clear to you before you book the training.