1 day (Any day that suits you)
Morning session (9.30am to 12.30pm)
Afternoon session (1.30pm to 4.30pm)
Your practice or a neighbouring practice
This interactive one-day workshop aims to provide delegates with the knowledge they need regarding employment and contractual responsibilities.
To gain an understanding of:
Course outline for the day:
- The legal responsibilities of employing staff
- The express and implied terms of the employment relationship
- What we mean by custom and practice with regards to the contract of employment
- What you need to know with regards to the content, format and adherence to the statement of terms and conditions
- What to do when you need to change the terms and conditions
- The importance of data control and access to personnel records
- Creating HR policies and procedures, and what you need to know
- The importance of a staff handbook and written policies, and keeping them updated
- The disciplinary process and how to avoid legal action
- Handling a grievance
- The different ways to end an employment contract
- Statutory requirements regarding the different types of planned and unplanned leave
- The working time regulations
- Why it is important to develop your staff and offer career pathways
During this workshop delegates will understand the need for robust employment and contractual processes and procedures. The day will include discussing the importance of the employment contract and having clearly written, up-to-date processes at all times. We will look at how to manage the employer/employee relationship and how to make your organisation the employer of choice.
Delegates will receive all the course handouts electronically with links to further reading and case studies.
Full day: £945
For up to 12 people. You may wish to join up with other neighbouring practices to share the cost of the training.
Bookings via Practice Index are charged at a discounted rate and come with a money-back guarantee.
Course delivered by:
About the trainer:
Diane recently left primary care after nearly ten years as a practice manger, working for a 16,000 patient population practice across three sites. Since leaving general practice Diane, in conjunction with Practice Index, has been developing primary care training that is relevant in today’s fast-paced and stressful environment. She understands better than most the uniqueness of working within a primary care setting. During the past 25 years Diane has designed and delivered training on a wide range of topics from leadership development and customer service skills to information governance.
Diane is a qualified HR professional with a special interest in learning and development and adult learning theories. She is a member of both the Chartered Institute of Personnel and Development and the Institute of Leadership and Management. Diane is qualified to ILM 7 level in Executive Coaching and Mentoring with a further postgraduate qualification from the UWE (University of the West of England) in Executive Coaching. During her time in primary care she was responsible for implementing career development pathways which saw receptionists become phlebotomists then HCAs, and admin staff develop leadership skills to move into management positions.
I commissioned Diane to work with my senior team. They have all really enjoyed working with Diane and their confidence and ownership of their roles has grown. We are reaping the benefits of the work achieved with her on a daily basis as a team of staff, and this also benefits the people we work with. I highly recommend anyone to take some time out with Diane and enjoy that safe place she creates to dig a bit deeper – it is surprising what you find!
Alison T - NHS
The training was fantastic and reinforces the need to uphold good customer service.
Delegate NHS Primary Care
Please note: If the aforementioned trainer is not available on the day, a suitable replacement trainer will be supplied. For remote parts of the UK, additional travel costs maybe incurred. If so, this will be made clear to you before you book the training.