Half-day (On any day that suits you)
Morning session (9.30am to 12.30pm)
Afternoon session (2.00pm to 5.00pm)
Your practice or a neighbouring practice
This workshop is for primary care staff who may be called upon to act as a chaperone.
To gain an understanding of:
Course outline for the day:
- Why, where and when are chaperones required?
- The role of the chaperone in a consultation
- What constitutes an intimate examination?
- Offering a chaperone, the patient’s choice of a chaperone, and the rights of the patient
- The issues of confidentiality and consent
- The issues specific to children
- The issues specific to religion/ethnicity/culture
- The issues specific to learning difficulties/mental health problems
- Appropriate conduct during the examination/procedure
- The benefits of understanding intimate procedures and steps to take when you are unfamiliar with the procedure
- Communication and record-keeping
- The importance of having a written chaperone policy
- The importance of having a written policy for raising concerns
In this workshop we will explore the role of a chaperone in a primary care setting and the relevant best practice. At the end of the day delegates will know how to act as a chaperone, and will understand the importance of being able to raise any concerns.
Delegates will receive all the course handouts electronically with links to further reading and case studies.
£945 + VAT
For up to 12 people. You may wish to join up with other neighbouring practices to share the cost of the training.
Bookings via Practice Index are charged at a discounted rate and come with a money-back guarantee.
Course delivered by:
About the trainer:
Diane recently left primary care after nearly ten years as a practice manger, working for a 16,000 patient population practice across three sites. Since leaving general practice Diane, in conjunction with Practice Index, has been developing primary care training that is relevant in today’s fast-paced and stressful environment. She understands better than most the uniqueness of working within a primary care setting. During the past 25 years Diane has designed and delivered training on a wide range of topics from leadership development and customer service skills to information governance.
Diane is a qualified HR professional with a special interest in learning and development and adult learning theories. She is a member of both the Chartered Institute of Personnel and Development and the Institute of Leadership and Management. Diane is qualified to ILM 7 level in Executive Coaching and Mentoring with a further postgraduate qualification from the UWE (University of the West of England) in Executive Coaching. During her time in primary care she was responsible for implementing career development pathways which saw receptionists become phlebotomists then HCAs, and admin staff develop leadership skills to move into management positions.
I commissioned Diane to work with my senior team. They have all really enjoyed working with Diane and their confidence and ownership of their roles has grown. We are reaping the benefits of the work achieved with her on a daily basis as a team of staff, and this also benefits the people we work with. I highly recommend anyone to take some time out with Diane and enjoy that safe place she creates to dig a bit deeper – it is surprising what you find!
Alison T - NHS
The training was fantastic and reinforces the need to uphold good customer service.
Delegate NHS Primary Care
Please note: If the aforementioned trainer is not available on the day, a suitable replacement trainer will be supplied. For remote parts of the UK, additional travel costs maybe incurred. If so, this will be made clear to you before you book the training.