I’m perennially a glass-half-full kinda girl. Having been in practice for more years than I care to remember, there are times when I really do wonder why I’m always so upbeat. Many years of experience should really have knocked that optimism out of me. But the sun is shining, the birds are singing – so what could possibly go wrong?
True to my nature, I had high hopes, with the amazing new technology that’s available now, that PCSE Online would be the absolute bee’s knees.
They’ve been talking about it for years; it’s been in development for years – so it must be brilliant, right? And I was so excited to see the end of Open Exeter.
However, it appears that this is one of those times when my optimism may be unfounded.
I sat (politely) through a webinar, I even read the lovely presentations. Yet all of that effort has been no help whatsoever.
The potential is massive but as usual they didn’t ask a PM what they wanted it to do, and how. Can I see what I need to? The answer would have to be a resounding ‘NO’.
“I know,” I say to myself, “I’ll phone the helpline.”
I wanted to know what I need to do to see my statements; after all, it’s coming up to that time of the month.
After ages on hold – still smiling, of course – I finally get through to the helpline. At least I could get on with some much-needed filing while I was waiting.
Eventually, I talk to the lovely call handler. They were ever so keen to help, but… oh no, they can’t give me any actual help; they’ll make a note of my call, though, and someone will get back to me a decade from next November. I couldn’t help it; I rolled my eyes, repeatedly. I know I shouldn’t and I tell my teen not to, but it really was starting to get through to me.
After talking to my PM colleagues, it seems that I can’t access what I need to initially because I need to give myself the ‘rights’ first. Surely they know I’m a PM; why not give me access to the things I need straight away? Obviously, that would be far too simple.
At last, having solved my access rights problem, I feel sure it will now be all plain sailing. I take a deep breath and even force another smile… Nope, wrong again!
In a similar fashion to all the various incarnations of NHS systems that have gone before it, it’s totally lacking in the things I need.
What do I want to see? How much we’ll be paid and what it relates to. I know it sounds like it shouldn’t be too much to hope for, but apparently it is. I can’t see my statements – well, not the detail anyway. I’m told it should be there, but perhaps I’m too daft to find it? My smile is wearing thin. In fact, my jaws are clenching.
My GPs’ pensions have gone AWOL. Anyone know where PCSE might find them? My global sum seems to have gone adrift. But, never fear, a colleague tells me that they’ve been paid their QOF again, so someone’s quids in. Let’s not mention the charge they’ll apparently make because my PPA claim was late – except it wasn’t.
And don’t even ask me about adding new users. Mind you, if they can’t see anything useful or accurate, there’s no point in me adding them anyway.
Now, with my perennial smile an actual, full-on grimace, I’m desperate to go back to Open Exeter, but, you’ve guessed it… Rather than leave us with access to both until the teething problems have been ironed out, they’ve just removed all the legacy access and thrown it onto PCSE online.
I don’t doubt that someone somewhere has been working reeeeallllllyyyyyy hard on it; they always are. It’s just that, at the moment, it’s functionally useless to me. So, I’ll have to wait and see what the amount is that hits the bank and see if I can hazard a guess as to what we might, or might not, have been paid. Let’s hope it covers the salaries!
Anyone any good with a spreadsheet?