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CQC Masterclass: The Perfect Practice (Online course)

by in CCGs, eLearning, Masterclass

GP Practice Management (Masterclass) - Module 1

Are you prepared for your CQC inspection? If you aren’t, then do not worry; you soon will be!

This Masterclass focuses on the five key questions the CQC asks about services: Are they safe, effective, caring, responsive to people’s needs and well-led?

Six exceptional modules of ammunition, enabling you to feel fully prepared for your inspection. Each of the six modules concludes with a quiz to test your knowledge.

Learn how ‘The Perfect Practice’ approaches everything CQC, benchmark your practice and learn how to achieve ‘Outstanding’.

Make certain that your practice is in a state of readiness at all times, and when an inspector calls, you can welcome them graciously into your practice!

This Masterclass is an online course delivered in the HUB. To find out more, please contact us here.

Six modules in more detail:

Module 1 – Introducing the Care Quality Commission

  • Registering with the CQC
  • An inspector calls
  • The day of the inspection
  • CQC insight
  • Quiz

Module 2 – Key question one – Safe

  • S1 – How do systems, processes and practices keep people safe and safeguarded from abuse?
  • S2 – How are risks to people assessed and their safety monitored and managed so that they are supported to stay safe?
  • S3 – Do staff have all the information they need to deliver safe care and treatment to people?
  • S4 – How does the provider ensure the proper and safe use of medicines, where the service is responsible?
  • S5 – What is the track record on safety?
  • S6 – Are lessons learned and improvements made when things go wrong?

Module 3 – Key question two – Effective

  • E1 – Are people’s needs assessed and is care and treatment delivered in line with current legislation, standards and evidence-based guidance to achieve effective outcomes?
  • E2 – How are people’s care and treatment outcomes monitored and how do they compare with other similar services?
  • E3 – How does the service make sure that staff have the skills, knowledge and experience to deliver effective care, support and treatment?
  • E4 – How well do staff, teams and services work together within and across organisations to deliver effective care and treatment?
  • E5 – How are people supported to live healthier lives and, where the service is responsible, how does it improve the health of its population?
  • E6 – Is consent to care and treatment always sought in line with legislation and guidance?

Module 4 – Key question three – Caring

  • C1 – How does the service ensure that people are treated with kindness, respect and compassion, and that they are given emotional support when needed?
  • C2 – How does the service support people to express their views and be actively involved in making decisions about their care, treatment and support as far as possible?
  • C3 – How are people’s privacy and dignity respected and promoted?

Module 5 – Key question four – Responsive

  • R1 – How do people receive personalised care that is responsive to their needs?
  • R2 – Do services take account of the particular needs and choices of different people?
  • R3 – Can people access care and treatment in a timely way?
  • R4 – How are people’s concerns and complaints listened and responded to, and used to improve the quality of care?

Module 6 – Key question five – Well-led

  • W1 – Is there the leadership capacity and capability to deliver high-quality, sustainable care?
  • W2 – Is there a clear vision and credible strategy to deliver high-quality sustainable care to people, and robust plans to deliver?
  • W3 – Is there a culture of high-quality, sustainable care?
  • W4 – Are there clear responsibilities, roles and systems of accountability to support good governance and management?
  • W5 – Are there clear and effective processes for managing risks, issues and performance?
  • W6 – Is appropriate and accurate information being effectively processed, challenged and acted on?
  • W7 – Are the people who use services, the public, staff and external partners engaged and involved to support high-quality sustainable services?
  • W8 – Are there robust systems and processes for learning, continuous improvement and innovation?

This Masterclass is an online course delivered in the HUB. To find out more, please contact us here.

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Practice Index

Practice Index

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