Are you prepared for your CQC inspection? If you aren’t, then do not worry; you soon will be!
This Masterclass focuses on the five key questions the CQC asks about services: Are they safe, effective, caring, responsive to people’s needs and well-led?
Six exceptional modules of ammunition, enabling you to feel fully prepared for your inspection. Each of the six modules concludes with a quiz to test your knowledge.
Learn how ‘The Perfect Practice’ approaches everything CQC, benchmark your practice and learn how to achieve ‘Outstanding’.
Make certain that your practice is in a state of readiness at all times, and when an inspector calls, you can welcome them graciously into your practice!
Six modules in more detail:
Module 1 – Introducing the Care Quality Commission
- Registering with the CQC
- An inspector calls
- The day of the inspection
- CQC insight
Module 2 – Key question one – Safe
- S1 – How do systems, processes and practices keep people safe and safeguarded from abuse?
- S2 – How are risks to people assessed and their safety monitored and managed so that they are supported to stay safe?
- S3 – Do staff have all the information they need to deliver safe care and treatment to people?
- S4 – How does the provider ensure the proper and safe use of medicines, where the service is responsible?
- S5 – What is the track record on safety?
- S6 – Are lessons learned and improvements made when things go wrong?
Module 3 – Key question two – Effective
- E1 – Are people’s needs assessed and is care and treatment delivered in line with current legislation, standards and evidence-based guidance to achieve effective outcomes?
- E2 – How are people’s care and treatment outcomes monitored and how do they compare with other similar services?
- E3 – How does the service make sure that staff have the skills, knowledge and experience to deliver effective care, support and treatment?
- E4 – How well do staff, teams and services work together within and across organisations to deliver effective care and treatment?
- E5 – How are people supported to live healthier lives and, where the service is responsible, how does it improve the health of its population?
- E6 – Is consent to care and treatment always sought in line with legislation and guidance?
Module 4 – Key question three – Caring
- C1 – How does the service ensure that people are treated with kindness, respect and compassion, and that they are given emotional support when needed?
- C2 – How does the service support people to express their views and be actively involved in making decisions about their care, treatment and support as far as possible?
- C3 – How are people’s privacy and dignity respected and promoted?
Module 5 – Key question four – Responsive
- R1 – How do people receive personalised care that is responsive to their needs?
- R2 – Do services take account of the particular needs and choices of different people?
- R3 – Can people access care and treatment in a timely way?
- R4 – How are people’s concerns and complaints listened and responded to, and used to improve the quality of care?
Module 6 – Key question five – Well-led
- W1 – Is there the leadership capacity and capability to deliver high-quality, sustainable care?
- W2 – Is there a clear vision and credible strategy to deliver high-quality sustainable care to people, and robust plans to deliver?
- W3 – Is there a culture of high-quality, sustainable care?
- W4 – Are there clear responsibilities, roles and systems of accountability to support good governance and management?
- W5 – Are there clear and effective processes for managing risks, issues and performance?
- W6 – Is appropriate and accurate information being effectively processed, challenged and acted on?
- W7 – Are the people who use services, the public, staff and external partners engaged and involved to support high-quality sustainable services?
- W8 – Are there robust systems and processes for learning, continuous improvement and innovation?