Consistent, quality communication across your social media channels is vital for helping maintain a positive reputation for your practice. It’s becoming more common for people to leave negative posts on your social media feeds, alongside rants on posts, and derogatory reviews. One of the key ways to combat these, and limit the damage they cause…

We first heard about the new tool Vaximap in a forum post by one of our members, who found it was useful for planning home visits. We spoke to the developers to find out more about using the tool and how it can help you in practice. So, what is it? Vaximap (https://vaximap.org) is a…

There’s always one. They’re contracted to start work at 12:30pm sharp, but at 12:30 on the dot you see them strolling across the car park before they come in, dump their bag on their chair, say hi to everyone, make themselves a cuppa, go to the loo, and finally start work at 12:45. This is…

A collective groan is heard around the UK! How frustrating is it when you have a member of staff who just can’t seem to turn up on time? Or one who’s always late back from breaks? Or one who always seems to disappear early? Disciplinary proceedings for lateness used to be my everyday ‘bread and…

Email. On the one hand, it’s an essential communication tool we can’t live without. On the other, it’s a time-consuming, overbearing, always-on tool that can take over day-to-day practice life. In fact, according to research released in 2012 by the McKinsey Global Institute, more than one-quarter of a worker’s day on average is spent answering and reading emails. That…

Time for change Workload pressures in general practice are particularly pressing at the moment and the trend shows little sign of changing. The King’s Fund, for example, has highlighted that causes for the sector going through this turbulent period include patient dissatisfaction with appointment availability and volume and quantity of GP consultations increasing. These causes…