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Receptionist Training – Telephone Manner

June 9, 2015, by in Reception


GP Receptionist Training

Your reception staff play an imperative role in the success of your practice, in their pressurised roles at the practice front-of-house, making potentially life-or-death judgement calls based on what they are told by patients over the phone. Advice-giving aside, much of the battle the receptionist faces can be won with a good telephone manner and

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5 Great Questions for Interviewing Surgery Receptionists

Interviewing Receptionists

Coming up with interview questions that will really tell you something about your candidates can be more difficult than it seems. Save precious time by avoiding going over all the standard data and information most receptionist CVs will include, and make sure these prompts are on your list: they all invite your candidates to give

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Practice Managers, are you communicating with your receptionists?

August 4, 2014, by in Reception


Practice Managers, are you communicating with your receptionist

Guest blog post by Sheila Wells from Beyond The Reception Desk Being a doctors receptionist is no easy task, and certainly not the job some people seem to think it is, some think it’s sitting at the desk booking patients in to see the doctor and handing out prescriptions, oh no it’s so much more

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