Are we dealing with ‘ghosts’? Don’t you wish you could grab hold of someone at Capita and throttle them?! Records are not arriving and now payments not being made. As an ex-FPC manager, I could be proud of the work we did to keep general practice running. The staff were knowledgeable and helpful, and whilst…

Four months on from the roll-out of PCSE’s outsourced medical records transfer service, the scale of the problem has been brought to light by GP practice managers via a discussion on the Practice Index Forum. As previously reported on Practice Index, the Capita calamity is causing plenty of headaches for practice managers, as well as…

A large number of Practice Index members have voiced their concerns over the movement of medical records, calling it ‘an Information Governance nightmare’. Records are seemingly going into unlabelled grey bags with no receipts and no signatures.  Many practices are not handing over patient records to delivery drivers, with one practice manager writing, “it’s an absolute shambles…