We've noticed your using a old browser this may cause issuse when experincing our site. We recommend updating your browser here this provides the latest browsers for you to download. This just makes sure your experince our website and all others websites in the best possible way. Close

Archive | GP Practice Management RSS feed for this section

A guide to managing negative reviews

1 star review in survey, poll or customer satisfaction research. Reclamation or complaint about bad service and experience. Disappointed and angry man giving negative feedback with tablet.

Reviews. As a practice manager you’ve got to love them! You’ll go for weeks delivering exemplary treatment and service and there’ll be silence on NHS Choices or Google Reviews. Yet that one patient who has decided your service is less than perfect will turn out to be a review superstar, spreading one-star reviews everywhere you…

Read More

NEWS: Pandemic pauses postnatal practice mental health check

News

Plans to ensure new mothers discuss their mental health with GPs may have fallen foul of the pandemic, according to a survey published today. The appointments were introduced into the GP contract last year as part of a drive to improve maternal mental health. They are meant to be a separate discussion to the six…

Read More

NEWS: Your prescription? Go fishing!

News

Angling is to be added to the menu of options for practices seeking to tackle patient mental health problems through social prescribing, it has been reported. Patients in Greater Manchester can now be referred to an angling charity, Tackling Minds, the Daily Telegraph reported. Organisers hope the tranquillity of spending a day by the waterside…

Read More

NEWS: GPs warn of burnout amid new access claims

News

Senior GPs have called for a national inquiry after new complaints that patients are heading to emergency departments because they cannot get appointments. GPs say they have been working harder than ever before – but are now facing “unprecedented levels of burnout.” The Doctors’ Association has written to health secretary Matt Hancock, senior NHS officials…

Read More

NEWS: Financial advice tested in social prescribing

News

Practices in London are to have the option of referring patients for financial support and advice as part of a social prescribing scheme. The project is to run in Lambeth and Southwark and developers claim it as the first scheme of its kind. Known as Financial Shield, it has been developed by two charities, Responsible…

Read More

NEWS: Pandemic poses practice employment problems

News

The pandemic has thrown up new employment problems for practices, leading to a surge in inquiries to helplines, it has been reported. Practice managers and GPs struggled with the implications of the pandemic, of long COVID, of staff fear of infection and of self-isolation, according to helpline staff. Practices sought advice about staff absences and…

Read More

NEWS: Protected time and technology call for Welsh practices

News

Welsh lawmakers need to address the wellbeing of practices teams and ensure investment in technology, according to proposals released ahead of the country’s national elections. The Royal College of GPs Cymru Wales has called for three major priorities to help support general practice as Wales gradually emerges from the pandemic. It is asking Senedd electoral…

Read More
Get in the know! Keeping practice managers updated and connected.

Subscribe to our FREE weekly email newsletter: