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Outstanding appointment system

Outstanding appointment system

The subjects of triage and signposting within general practice are never far from the headlines and this week a practice made the news for right reasons – after being given an outstanding rating by the CQC for its innovative, patient-centred appointment system. The Care Quality Commission rated Conisbrough Group Practice in Doncaster to be outstanding

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The pre-booked versus on the day appointment debate

May 26, 2016, by in Appointments

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The pre-booked versus on the day appointment debate

A hot topic that practice managers often talk about is the management of appointments. A key element to this is the allocation of pre-bookable appointments versus those available on the day. A recent post on the Practice Index Forum once again raised the issue and some really good points have been raised in the discussion,

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Vulnerable patients taught to book on-line

Vulnerable patients taught to book on-line

Thousands of vulnerable people have been learning digital skills aimed at teaching them how to use the internet to manage their health and contact GPs, it was announced today. The project has seen some 200,000 people have lessons on going on-line – and led to 7% of them, some 14,000, registering with GPs on-line or using

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Finding balance when it comes to appointments

December 17, 2015, by in Appointments

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Appointments

Access to appointments tends to go hand-in-hand with patient satisfaction. At a time when patient demand is higher than ever before and many practices are struggling to fill GP vacancies, is there such a thing as the perfect balance of same day and future appointment booking? The answer is, of course, no as too many

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Making time in GP practices

A better use of time and GP appointments?

Last weekend, Prime Minister David Cameron cited a report by the Department of Health that claimed 1 in 4 GP appointments are potentially avoidable and that it’s time to cut bureaucracy in practices – all based on a report practice managers contributed to. The Making Time In General Practice study by NHS Alliance and the

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Open all hours… or not?

GP appointments

The hotly-debated issue of extended GP opening times came to the fore once again this week when a Monitor survey claimed that a third of patients are unhappy with access to GP appointments. The survey of 3,315 patients by the healthcare regulator found that a large number (30%) said they found it difficult to get

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Telephone consultations: Time saver or time waster?

As the number of patient contacts in general practice steadily rises and the nature of healthcare becomes increasingly complex, it is perhaps not surprising that many practices view telephone-based consultations and triage as a way of safely managing increasing demand while also meeting patients’ understandable desires for a timely response to their requests for urgent

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