Coronavirus has been many things – and most of them distressing – but I didn’t expect it to be the thing that saved me money on banking. After years of GP partners who thought I might run away with their cash or who couldn’t remember their passwords to save their lives, in my new practice…

A paper commissioned by NHS employees earlier this year said training non-medical staff to do the work of doctors could be a ‘rapid solution’ to the practice workforce crisis. On the face of it freeing up trained – and expensive – clinical staff to focus on the work that only they can do, while getting admin…

In October 2015, the Care Quality Commission placed a GP Practice into special measures for finding 1,200 clinical letters not actioned, amongst other things. The letters spanned a period of twelve months and although distributed to doctors, had not been read. It’s clear that unread letters and reports put a patient’s treatment and care at…

A large number of Practice Index members have voiced their concerns over the movement of medical records, calling it ‘an Information Governance nightmare’. Records are seemingly going into unlabelled grey bags with no receipts and no signatures.  Many practices are not handing over patient records to delivery drivers, with one practice manager writing, “it’s an absolute shambles…

From May, practice managers have another piece of admin to worry about – the Workforce Minimum Data Set (wMDS). All practices in England have been asked to supply data on their staff, including recruitment, vacancies, absences and personal details, such as date of birth, National Insurance number and gender. The intention of this data collection…