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Care Navigation and Correspondence Management Masterclass (Online course)

by in News

Care navigation has an ever increasing role in practice today. During the current pandemic, where many of the key clinicians in practice are working at capacity, it is vital that patients are still able to access the right services. Understanding care navigation, how the role works in practice and the associated responsibilities,  can give other practice team members the tools to help facilitate patient care in a timely manner.

To help ensure your team have a complete insight into how the role of a care navigator can work in practice, Practice Index is delighted to launch this exciting new Masterclass.  The Care Navigation and Correspondence Management Masterclass provides learners with a detailed understanding of the role of care navigators and an appreciation of the importance of effective correspondence management in general practice. Both care navigators and correspondence managers contribute to the effective running of practices and help to reduce the workload of clinical teams.

The course is made up of eight modules: Modules 1 to 5 (Part 1) cover care navigation, whilst modules 6 to 8* (Part 2) cover correspondence management.

Modules 1 to 5 (Part 1) clarify the principles of care navigation, the competency framework, the role of the navigator, confidentiality, communication and personal development.

Modules 6 to 8* (Part 2) explain what correspondence management is and why it’s important, how legislation applies to correspondence management, and how workflow processes can be designed and applied in practice.

On completion of the Masterclass, learners we be thoroughly prepared and able to work through the competency framework document, enabling them to be effective care navigators. In addition, they’ll be able to support the practice’s non-clinical and clinical teams by reducing their workload through the effective management of correspondence.

This Masterclass is an online course delivered in the HUB. To find out more, please contact us here.


*Modules 6 to 8 available from June 2020

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Practice Index

Practice Index

We are a dedicated team delivering news and free services to GP Practice Managers across the UK.

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