We've noticed your using a old browser this may cause issuse when experincing our site. We recommend updating your browser here this provides the latest browsers for you to download. This just makes sure your experince our website and all others websites in the best possible way. Close

Author Archives | PM Polly

PM Polly

Experienced Practice Manager doing my best to stay sane.

Can you just…? – By PM Polly

March 25, 2021, by in Funny 10 Comments

Mug With tea and steam in a flat style - vector clipart.

Do you ever get asked to do a petty task that really infuriates you? My ‘favourite’ was when a note was left in my tray by ‘Anonymous’. Anonymous had asked me to put together a tea rota for the admin team. A tea rota. Like life is so difficult that even being able to make…

Read More

‘That’ type of patient – by PM Polly

March 11, 2021, by in Funny 11 Comments

Patients waiting for doctor at front of exam room in hospital, Health care and medicalin flat design Vector illustration.

I received a complaint the other day mentioning that I’d seen the patient in a local supermarket and had raised my voice at her (over the bananas, I presume), telling her off for missing an appointment. There were two things here that rang alarm bells. Firstly, I’d never heard of this patient, and we all…

Read More

Praise and adulation by PM Polly

February 18, 2021, by in Funny, GP Practice Management 0 Comments

Child's thank you and rainbow painting on door for Coronavirus

I’m revelling at the moment, revelling in the praise and recognition. Patients everywhere, so happy with the roll-out of vaccines. Sometimes crying with happiness. Patients treating us like heroes. I think I should be feeling sickly about it; I should be being modest. I should be saying, “It’s nothing; you’re our patients. We’re here for…

Read More

2021: Let’s be having you! – By PM Polly

Man is writing 2021 goals for new year resolutions plan.

My stomach lurched last weekend as I prepared myself for ‘getting back to work’. Although I’d actually only had one day off over the holidays, there was a feeling in the pit of my stomach as if I’d chewed up a disposable mask and it was sitting there, churning. In a lame attempt to better…

Read More

The 12 days of practice management at Christmas – by PM Polly

December 17, 2020, by in Funny, General Practice 5 Comments

business woman businesswoman freelancer tired, asleep working at computer at Christmas

On the first day of Christmas My receptionist sent to me A sick note as she was poorly. On the second day of Christmas My practice nurse sent to me Two patient tasks, And a sick note as she was poorly. On the third day of Christmas My healthcare worker sent to me Three new…

Read More

You’re telling me this why?! – By PM Polly

疑問を持つスーツの女性

I have many, many moments during the day when staff members come in to see me, ring me or just tell me as I’m walking down the corridor something that makes me think internally, ‘You’re telling me this why?!’ Externally, of course, I smile and politely try and point them, very nicely, in the direction of: ‘You could really manage to…

Read More

Busy? By PM Polly

November 12, 2020, by in Funny, GP Practice Management 10 Comments

Multitasking business woman or manager with several hands flat vector illustration.

On a Saturday morning, I like to lie in until, oooooh, at least 7.30. I take this time to catch up on ‘life’. By that, I mean scrolling through Facebook, Twitter and TikTok. A bit of escapism. Sadly, as I was scrolling recently, I came across a post about the local GP surgery on one…

Read More
Get in the know!
newsletterpopup close icon
practice index weekly

Subscribe to the Weekly, our free email newsletter.

Keeping you updated and connected.