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Author Archives | Guest Blogger

Guest Blogger

Guest Blogger

Guest blog posts

Communication in your waiting room – Five secrets from a behavioural expert

February 14, 2019, by in News

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Communication in your waiting room – Five secrets from a behavioural expert

By Kara Dudley When was the last time you just sat quietly for 30 minutes in your practice waiting room? (Don’t worry, I’ll wait a moment while you mop up the tea and stop laughing…) The four walls of your waiting room provide a treasure trove of opportunities to do the incredible – to drive down

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Inside every GP: Working at scale in primary care – a PM’s view of the process

February 7, 2019, by in Opinion

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The picture of general practice in the UK is a mixed one, depending on so many varying factors. If your practice is, for example, a large rural dispensing one, in an affluent area, fully staffed with a strong partnership, large list size and a sizeable building that doesn’t have a lot of outstanding finance left

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Five Years Out – By Bronya Glet

Five Years Out - By Bronya Glet

When I applied for my first practice management job in 2003, my husband said he’d eat his hat if I got it. At that point, I didn’t even realise that practices were independent businesses; I’d never thought about how my doctor’s surgery was run – why would I? Until then, I’d worked at the BBC

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“You’re kidding!”

None of us have the time. We’re all busy. Right now we’re fighting our way through the flu vaccines (or lack of them), putting on our battle armour in preparation for 2019, and trying to make an educated guess as to how many staff are likely to be ‘off sick’ during the winter. So there’ll

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Whose responsibility is it to evacuate the disabled and mobility impaired in the event of a fire?

Whose responsibility is it to evacuate the disabled and mobility impaired in the event of a fire?

By Gary Hepburn – Sirius Business Services Ltd Let’s dispel the myth that it’s the Fire Service’s responsibility to evacuate disabled people from your practice’s building in the event of a fire. In 2006 a new piece of legislation called The Regulatory Reform (Fire Safety) Order 2005 (known as the RRO) came into force. It

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QR info pods for GP practice waiting rooms – Pontardawe Primary Care Centre

December 21, 2017, by in Waiting room

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QR Info Pods

By Steffan Gimblett At Pontardawe Primary Care Centre we have developed QR info pods so that our patients can scan QR codes with their smartphones. All smartphones now have embedded QR reading technology in the camera so there is no need to download separate software, making this new technology current and up-to-date. Take a look at

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Electronic solution to providing medical reports

Electronic solution to providing medical reports

Most elements of the world we live in would be unrecognisable to someone from even 20 years ago. People now have phones in their pockets that contain more processing power than the computers used for the Apollo landings; we have almost instant access to nearly all the books written, songs recorded and works of art

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