Practices need to be responsive to patient needs – both individual and collective – something that I’ll focus on in this article. A good question to start with is ‘are your policies designed to be responsive to patients with special needs, especially under Equality legislation?’ The Key Line of Enquiry (KLOE) includes some very direct…

By now, it’s safe to assume that all practice managers know what a KLOE is. However, when it comes to dealing with the CQC, the real test is whether what you believe it means corresponds with what your CQC Inspection Team believes it is. From experience, the gap between the two can be a significant…

Just as practices have become used to inspections, the CQC has (inevitably) changed the inspection framework it’s going to use. The new framework will continue to use five key questions (Safe, Effective, Caring, Responsive and Well-led) and the overall ratings will remain the same, but the CQC has introduced six new evidence categories. These contain…

To me, CQC is a process where everything is connected – from registration, to monitoring quality and performance, to scoring and rating (and a whole host of stuff in between!). In some respects, it’s like rugby; your kicking game, your defence, your set piece and attack are all linked. But there’s another likeness, one that…

CQC Manager, part of our Compliance Package in the HUB, is an ideal way to effectively collate and present all evidence required for the CQC in one central, secure place. Top features include: Clearly displayed framework of the Key Lines of Enquiry (KLOE)* CQC GP mythbusters all mapped by KLOE prompts Quickly and easily add…

We’re continuing our five-minute delegation series with a set of quick audits of patients who have more significant safeguarding needs. Most of the audits can be carried out by any member of your team, though you might need to delegate the follow-up actions more selectively. Safeguarding is an essential and overarching theme within general practice,…

October was a busy month at Practice Index with so much happening! Catch up on anything you missed across our blogs, PLUS, the HUB and our latest new release. Best of our blogs The HR Package from Practice Index has arrived! – We are proud to launch our new HR Package, which works seamlessly with…