Mjog is a brilliant service. Daily reminder to patient has resulted in less DNA and more appointment availability on the day for patients. Also it's the best communication method for informing the vast majority of our patients regarding any changes or reviews due.

Excellent, friendly service always helpful and quick to respond to any problems. Thank you

We are all very happy with MJog . It has reduced our DNA's for appointments. The support centre is very helpful and we find it very usefully.

We would recommend this product, we have found it very useful and have seen a reduction in DNAs as a result of it, thanks to the patient reminders. The Friends and Family follow up messages also work well with good feedback. Our numbers have reduced since GDPR but we are working on building them back up. It is worth advising patients to NOT share mobile phone numbers, however, as this can cause issues.

We have been using MJog for many years and would not be able to do without it. We use it for campaigns, flu and also as reminders for asthma reviews, diabetic reviews and cervical screening. Our patients like receiving texts and in fact request them. The staff at MJog are very helpful and happy to sort problems quickly if they occur. The system is easy to use and very user friendly. It monitors our Friends and Family and we can print reports when needed. I would highly recommend them as a must for every practice.

Excellent product, especially for campaigns

Having just concluded a group discount deal with MJOG for our GP Federation I am very happy to recommend them. The information and support MJOG provided was really helpful and they were very responsive to queries and questions from both myself and Practice Manager colleagues as existing MJOG users transferred on to the lower price and new practices were signed up under a single group deal. I was also impressed with the on-boarding process and 121 support provided for new users. Overall MJOG provide a very good service and we are now we are getting very handy discount.

An excellent product. We had some issues getting the system to work which were down to our PC builds as oppose to MJOG. The support we received from both MJOG and EMIS in getting the system to work was incredible and I am grateful that they persevered with it as since installing it last year we have saved over £1000 in postage on top of reducing DNAs. Our patients love the reminders and the ability to cancel an appointment by reply.

We have now been using MJOG for over a year. The service MJOG provides greatly improves our patient contact. The system allows patients to cancel appointments by reply to their reminder text, which allows us to free up appointments for other patients to use.

It can also be used for Health Campaigns such as the flu season. Giving us the chance to remind patients about up and coming clinics but also give them to decline the vaccination via text.

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The mjog product is brilliant we dont have any complaints. However the support if a problem is encountered is dreadful. On at least 3 occasions when we had technical problems we had to wait a least a week to get any response and the problems to be sorted which is a shame.
MJOG REPLY
Thank you for your feedback Wendy, we really appreciate it. We are glad you love our software. We operate a support triage system to assess the priority of technical issues which works well for most customers. In addition, our automated system, which we introduced this year to improve response times, means MJog and customers can see the progress of a technical issue. During our very busy times (such as Flu season) we saw an average resolution time of just 8.7 hours. However, we do recognise that during busy times there are some issues which are not picked up as quickly as we would like and are working hard to improve our training, systems and support! We also provide extensive FAQ and training materials in our Support Centre, covering the common questions and issues experienced by other customers. If do you have specific concerns about our support and technical issues, please do contact us directly.
Best wishes
Mary Wolfe
Tel: 01353 741641 (Option 1)

MJOG has significantly helped this practice achieve targets and contact our patients swiftly when required. MJOG is an excellent piece of software that saves admin time and money as you can utilise your time elsewhere.
Printing out letters and adding stamps can be costly in a large practice like ours. MJOG it is cost effective when you compare the admin time and cost to post letters.

I have only just started using mjog and have found it invaluable so far with our Flu Campaign. Patients being able to decline via text is so useful. We will be using it for all of our recalls. The support team are great.

Easy to use, we've had less DNAs, support staff very helpful.

We only started using MJog in the middle of September but already it has made a huge diffrence to our practice. With the flu season here we have been able to send messages to most of our patients to remind them to make an appointment. As well as this we can already a decrease in the munber of non-attenders for routine appointments. I have already recommended MJog to several of my colleagues as I think this will be an invaluable tool for our practice. The installation of this system was simple with excellent training on how to use it and get the best from it. Highly recommend it.

I cannot fault the service provided by Neil. The support provided by the team just makes my day so much easier

I had to phone MJOG today regarding our message delivery service. I was aware there were ongoing issues and had logged a support request last week. I then tried to follow the instructions given to resolve the issue. Unfortunately, in my attempts to change my password I managed to log my mail account.

I only started working at the practice this week as Practice Manager and I quite openly admit I havent a clue what I am doing.

I decided to press another option in an attempt to speak with someone. Abi answered the phone and from the very beginning she could not have been more helpful. She even went to the extent of trying to find me contact numbers for my IT department as I had nothing . I then called her back once my NHS mail had been unlocked and she talked me through - step by step - exactly what to do, being very patient as by that stage I had lost the will to live! I am on leave next week and having just started was hysterical at the thought I had shutdown the whole messaging system and no messages would be sent out.

Once I carried out her instructions she waited on the line with me till I rechecked that the error message had gone.

I was completely lost and didnt no where to start before talking to Abi. I asked her for contact details of who I could pass on my thanks and she told me about this facility. I can't thank Abi enough and I hope as I progress with this job that everybody I come accross when I need help is as good as Abi.

Many thanks again!

One of the best decisions I have made. Easy to use, saves valuable time and resources with excellent results. Increased uptake for campaigns such as flu, shingles etc. Reduction in DNAs. Friends & Family Test - 5 months in and only single figures via postal box and website - MJOG consistently returning 100+ responses. I highly recommend MJOG.

Brilliant for reminders, flu campaigns, friends & familty test. We have barely scratched the surface of its possibilities and wouldn't be without it.

The main impact of MJOG has been to massively speed up the process of running campaigns. We mainly use it for our monthly recalls for our management of long term conditions. It’s much quicker than doing letters and sending them by post; it’s much less expensive and it’s quicker for our admin staff. A key benefit is that it also codes the medical record. We use this aspect every time.

Very resourceful tool for friends and family test and also to minimise DNA rates. Highly recommended.

We are delighted with MJog, it has greatly reduced the number of patients not attending their appointments. The MJog team are brilliant, everyone is so helpful, I can't fault the service.

We have used MJog for several years. I find it really useful. It's great for reminding patients about their appointments but, best of all, it cuts down on postage when I want to remind patients to book flu jabs, have health checks etc etc

Excellent Service.

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Getting through to Mjog is a nightmare. There is no phone line to call on, the only way to contact is by leaving a message. This often doesn't get acknowledged straight away.

However, once through to the helpdesk, the support received is fantastic.

Just make it easier to get it!!!

Response from MJog
Thank you for your feedback Tracey. We recommend customers use our Support Centre as it's an automated and acknowledged system and customers can look for answers themselves and also send in a ticketed question, which works really well.

I cannot fault the service and support.

Our patients really appreciate receiving text message reminders for appointments, flu vaccinations and yearly reviews. It has been a great asset to our practice in communicating with our patients.

This service has been good for us. Our patients are replying to the texts and cancelling their appointments which frees up slots for other patients to book. The patients are also sending us text messages with questions which we are able to deal with. Since we set up the Friends and Family questions, more and more patients are responding to them.

Patients love the reminder and it has helped with our DNA rate.

Have tried other SMS providers but MJog is by the far the easiest and best. Everything is done automatically when sending texts reminders for appointments. Only takes 15 minutes to set up recall letters/clinic messages. Hardest part is collecting patients mobile numbers and keeping this updated.

MJog has been very helpful in reducing DNAs. The MJog team were extremely supportive during initial period of setting the system up.

Mjog is a good product and I am happy with the features it has. I would love to have someone come in and show us a little more of the other in-depth things we can use it for.

I have always been more than happy with the service I have received from MJog. The majority of our patients like this service with only around 6 patients opting out. There has been a significant reduction in our DNAs. We also use MJog for our recalls which has reduced our postage and again our patients seem to like it with no negative feedback.

Have been using Mjog for about 8 years now. Excellent service. Easy to use software and support always helpful. Would recommend.

Reliable service and patients like it.

Using MJog has significantly reduced our DNA rate over the years. We use it to promote our flu clinics and most recently utilise their Friends and Family application we're impressed with all aspects of their service.

We have been using mjog for about 2 years now and have had very little in the way of problems. Started out with just using it for appointment reminders but we are now using it to send recall messages for chronic review.

I have always found Mjog to be knowledgeable and helpful when phoning, good product base.

Love the service, but Support can be a bit slow to respond.

MJOG are always helpful.

We have recently started using MJog to communicate with patients. It has become a life line for reminding patients about appointments and has reduced our DNA rate a great deal.

Good efficient service and the patients like it!

I have worked with MJOG for a number of years and I have always found them to be excellent. The software is used in all of my sites and is very useful in communicating with patients.