Premier Patient Line

Specialist telephony solutions

Opening Hours: 9am - 5pm, Mon - Fri
Operates: Nationwide
Premier Patient Line is one of the fastest growing telecommunication providers to GP services across the UK and Northern Ireland.
  • Telecoms Systems & Services
Premier Patient Line - Logo

Address:
Premier Patient Line

102A Station Rd

Sidcup

Kent

DA15 7DE

Telephone:
0800 048 4666

Website:

GP Practice Telecommunications

As part of the Premier Choice Telecom Group, Premier Patient Line has become a leader in specialist telephony solutions for GP surgeries and other medical practices nationwide. Their services have resulted in substantial cost savings for practice managers, as well as significant improvement in patient access.

INVICTA HEALTH – PRIME MINISTER’S CHALLENGE FUND: IMPROVING ACCESS TO GENERAL PRACTICE

For more information on INVACTA health please click here.

Some of the services your practice may require, which Premier Patient Line provides, include:

  • improved telephone systems
  • state of the art call services
  • integrated mobile phone services for staff members
  • innovative patient access technology
  • refined call recording and logging systems
  • disaster recovery support and advice

Premier Patient Line also provide bespoke solutions which complement the individual duties of your particular surgery. Every solution is built with two important things in mind, effective communication and telephony systems, and effective patient access solutions.

  • Court View Surgery - NHS
  • Guy's and St Thomas' - NHS
  • Oxleas - NHS

Patient AccessPatient Access
One of the biggest complaints that patients level against medical surgeries is that they aren’t able to get through to the surgery in order to make an appointment. A medical practice should have proper and effective knowledge of just how hard it is for patients to connect with their practice.


Telephone SystemsTelephone Systems
Effective communication and telephony is extremely important for modern GP surgeries and practices of all sizes, but it is not always easy to identify the right solution. Premier Patient Line have helped surgeries identify the right communications systems for over 15 years.

 

Other Company Information
Email:info@premierpatientline.co.uk
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Listed in the following categories:
Telecoms Systems & Services (Services → Telecoms)
Recent Reviews
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Practice Manager Reviews:
Premier Patient Line
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We received a first class service from all of the Premier team in respect of the phone upgrade.
Everything fully explained in detail by Gareth and he kept in touch throughout the process and offered advice and support when required.
The installation was trouble free thanks to the assistance and expert knowledge of Dan .
Would certainly recommend to other Practices.
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Review by Ian, PM in Gainsborough on 31st August 2016
Premier Patient Line
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I know that it is very rare for people to say thank you and we are all too quick to complain but I would like to pass on my thanks to your company and especially with regards to one of your members of staff.

This week you may know that we had our new telephone system installed and Tracey Houghton was the lady in charge along with her lovely engineers. Tracey was absolutely fantastic. She has helped us tremendously, written protocols and has recorded the Surgery messages. There are too many people that make complaints and do not ever praise people when it is due. Tracey is an absolute asset to your company.

I did thank Tracey whilst she was here but would be very grateful if you could pass on our thanks once again.
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Review by Dee, PM in Herfordshire on 19th August 2016
Premier Patient Line
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Very professional attitude from sales team and engineers, any problems that occur solved swiftly.
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Review by karen, PM in Essex on 27th July 2016
Premier Patient Line
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Very good service from the team and huge improvement on our old system.
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Review by Sharon, PM in NW London on 3rd March 2016
Premier Patient Line
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We have now had our new telephone system in place for just over a month and we love it. The reporting and auditing tools are fab and we use the overview screen every morning between 9am - 10am to monitor call demand and log in to help answer calls so that patients dont have to wait in the queue for more than a minute or so.

I had been researching telephone systems to replace our old system and found Premier Patient Line to be the most helpful and best system for our practice. The install went without a hitch and we barely noticed the engineers as they went round installing the new system.

Tracey was wonderful, helping us with the phone messages and how best to utilise the system to the best advantage for both staff and patients. Thank you to everyone at Premier for all your help and support. Fab service! We look forward to working with you for many years.

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Review by Helen, PM in Bedford on 23rd December 2015
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Recently had an upgrade to our phone system. Have been with Premier Choice for 3 years. Very pleased with the service we received and the dedication of Sasha in the sales team. Ian the engineer spent 2 days on our upgrade. Cannot praise him highly enough, he was very thorough and so helpful. Anyone thinking of an installation or upgrade should request Ian! Our calls are now cheaper after the upgrade.
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Review by Fran, GP practice in London on 1st December 2015
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Very prompt and efficient service from Sacha our relationship manager. Working for us to improve telephone service and reduce cost. Thanks
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Review by Adrian, PM in Whitstable on 26th November 2015
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Everything went very smoothly and the engineers who came to install were very helpful, knowledgeable and friendly. They sent the instructions via email so that each computer could have a copy. I had a couple of queries after they had left and they replied promptly to my email.
Review by Adine, GP Practice in Essex on 19th November 2015
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Upgrade to SIP and the move went smoothly. We were kept informed and Premier Choice accommodated our time requests for minimum disruption to the practice.
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Review by Jane, PM in Surrey on 19th November 2015
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I can't praise the engineers, Vick and Tracey enough. We hardly knew they were here. Everything went so smoothly with minimal disruption (in fact no disruption). Thank you also to Danny, the level of service we have received from the first initial contact to completion was second to none. This is the second practice I've used Premier Patient Line in. Highly recommended.
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Review by Gill, GP Practice in Northamptonshire on 19th October 2015
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We recently switched our phone system using Premier Choice Telecom at both our main surgery and our branch surgery. This was done over the course of 3 days with very little disruption to service. Staff were given excellent training and Tracy and Dave the engineers couldn't have been more helpful. I would highly recommend.
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Review by Lynn, PM in North Yorkshire on 2nd September 2015
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We recently switched to Premier Patient Line - the service was excellent from the beginning and continues to be! Highly recommended.
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Review by Melanie, PM in Hertfordshire on 27th August 2015
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We have just changed over to premier choice. Excellent service throughout. Sales team have been great and engineer fitting the system in the week was brill. No glitches at all during the change over.
Highly recommended
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Review by Nicola, PM in South London on 18th August 2015
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We have recently switched to Premier Patient Line (Premier Choice). The service we received has been excellent from sales consultancy to installation. Highly recommend it.
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Review by Rita, PM in SW London on 17th July 2015
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The engineers that came were wonderful and the installation went without a hitch. Not an easy job trying to work around us all whilst we are still trying to do our jobs. Thank you for being so helpful and considerate. We are loving the new telephone system :-)
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Review by Sarah, PM Isle of Wight on 8th July 2015
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Excellent service. Switch went without a hitch. Prompt advice on any queries so far.
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Review by Jo, PM in the Isle of Wight on 22nd June 2015
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Changed to this company in 2013 and have received excellent service. Would recommend them to any GP Practice.
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Review by John, PM in London on 29th May 2015
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Premier Choice Telecom installed our new system last week. We are very pleased with the functionality, the ease of use makes managing incoming calls far more effective than our previous system. The experience for patients is 100% better and offers greater flexibilty for changing things if we need to. The engineers knew what they were doing and got on with the job, listening to what we wanted and acting upon it. I would recommend this company.
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Review by Rosemary, PM in Worcestershire on 10th June 2015
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Thank you Premier choice for an excellent Job and excellent service. A special huge thankyou to Tracy and the install team who just made everything seem so easy ! It was a seamless transition. A truly professional company who understand the needs of a busy general practice. Thank you all.
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Review by Lisa Fox, PM in Cleveland on 5th May 2015
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I have worked with Premier for a number of years and the service has always exceeded my expectations. The whole process from the initial meeting, to the presentation and then the implementation of the new system was well explained and pain free. The system has met all our requirements and any queries we have had following the installation have been dealt with promptly and professionally. For anyone thinking of reviewing their telephone provider, I would strongly recommend Premier.
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Review by Dr Thiru, in Croydon on 28th April 2015
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We have been with PC Telecom for several years and I have just met with Daniel. We have re-negotiated our current call charges which are better than a competitor was offering. This has saved me the time and effort of switching to another provider! Happy all round!
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Review by Lynn, PM in London on 23rd April 2015
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Switching to Premier Choice has saved the practice money. The transition was completely seamless. Great customer service and any faults have been dealt with promptly.
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Review by Suzanne, GP PM in Maidstone on 10th March 2015
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Huge thanks to Rob, Ian and Tracy who I felt did a fantastic job. All went very, very smoothly. Telephones now up and running, just waiting for sipp update 12th Feb and then all is finalised. All staff and especially partners here think the new system is very efficient, and the calls are now more evenly and efficiently distributed. Very pleased with everything and the team were very friendly and efficient.

Big Thanks to all and I would definitely recommend to all my fellow Practice Managers.
Verified Review
Review by Sharon, PM in Colchester on 19th January 2015
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Excellent job and service in implementing our new telephone system. The patients have, so far been very much happier with the service provided and the changes made as the telephone lines are so much more manageable. The staff and doctors are also very satisfied as it will make their lives easier. The training given has been extremely satisfactory and the engineers were unobtrusive and did the change over with as little hassle as possible. I would not hesitate to recommend Premier Patient Line to all.
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Review by Munira, PM in Kent on 3rd September 2014
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Due to media and patient pressure we decided to move away from our 0844 number and back to a local one. Premier Choice was not the cheapest telephone provider but offered more experience and superior knowledge.
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Review by Karen, PM in Essex on 13th September 2014
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I have been pleased with the whole process of changing our telephone system. The process went smoothly and the team is very knowledgeable and friendly. Over the two day installation we hardly knew they were here and they were very accommodating to our requests. The new phones are very good and simple to use the whole team are very impressed with them.
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Review by Richard, PM in London on 8th September 2014
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Seamless transition to new system. No problems and better value than our previous provider.
Review by Helen, PM in Welwyn Garden City on 20th August 2014
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From the sales team, to the installation team, to the customer service team; it’s been a first class service. So much better than our previous phone company! Plus their rates are half that of BT. Result!
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Review by Tina, GP Practice Manager in Folkstone on 30th July 2014
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An outstanding Telecomms supplier which made the transition from our current supplier seamless. They provide modern reliable hardware and a technologically advance communication system at affordable prices.
Review by Julian, PM from Northants. Added 11th June 2014.

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