Lexacom

Speech recognition, digital dictation, and workflow solutions

Email Request a call back Get quote
Opening Hours: 9am - 5pm, Mon - Fri
Operates: Nationwide
Trusted UK market leader for over 20 years. Providing time saving speech technology: digital dictation, speech recognition, Comprehension Engine®, workflow management, and transcription services.
Code Of Practice Approved
  • Digital Dictation
  • Medical Record Digital Reproduction
  • Speech Recognition Systems

Address:

East Court

Hardwick Business Park

Noral Way

Banbury

OX16 2AF

Telephone:

01295 236910

Website:

Time-saving speech powered technology for busy practices

Save time, build patients’ understanding, and work how you want to, with Lexacom’s comprehensive range of market leading speech powered solutions. 

 

Talk directly into all clinical systems, templates, patient communication platforms and Microsoft applications.
Improve quality of notes with more commentary, delivered at, or near, time of consultation.
Quick and easy set-up, with no voice training required.

Automatic plain English explanations of medical terms to help patients understanding when reading their records in the NHS app.
Reduces patient anxiety and their calls into practice for clarification.
Eases the accurate and comprehensive entry of medical information into all leading medical systems.

Fully integrated with all clinical systems.
Effective and easy to use workflow management for both control and speed.
Easily prioritise and share dictations to maximise efficiency of secretarial resources.
Secure, accurate and scalable.

Securely work from multiple locations.
Share admin resources across locations for most efficient and effective output.
Configurable to suit individual organisational requirements.

Fast, flexible, accurate, and secure
Use for ad hoc, short term, or long-term needs.
UK based, medically trained transcribers.

Lexacom has been leading the market in time saving, speech powered solutions for the UK Primary Care community for over 20 years.

Our products, our training, and our ongoing support are all recognised as first in class by the many, many reviews we have received on Practice Index.

To find out more, request a quote, or arrange a free demonstration, call us on 01295 236910,  email us at [email protected]. or visit Lexacom.co.uk 

Case Studies

Lexacom Digital Dictation: a better choice for Vauxhall Practice

Lexacom Scribe: Part of the team at St. Luke’s

Derbyshire Community Health Services

The Calverton Practice

Kineton and Tysoe Surgeries

South Cheshire and Vale Royal GP Alliance

Southernhay House Surgery

Stonelaw Medical Practice

North Glen Medical Practice

Middleton GP Practices

Magdalen Medical Practice

Midlands Medical Partnership

Other company information
Email: [email protected]
Full Company Name: Lexacom
Listed in the following categories:
Digital Dictation (IT & Tech)
Medical Record Digital Reproduction (IT & Tech)
Speech Recognition Systems (IT & Tech)
Print this page Email this page
Recent Reviews
review-icon

5 293 Review(s)
- Add Review

Practice Manager Reviews:
Lexacom
Lexacom - by , 15 March, 2024
4 5stars
Excellent service from staff and always resolve queries promptly,

We use both Lexacom 3 and Lexacom Echo. Great products and has helped reduced secretarial time whilst assisting GPs save some time with note typing.

Definitely recommend!
Rating
Excellent service from staff and always resolve queries promptly,

We use both Lexacom 3 and Lexacom Echo. Great products and has helped reduced secretarial time whilst assisting GPs save some time with note typing.

Definitely recommend!
Verified Review
Review by Lauren, Practice Operations Manager in Warwickshire on 15th March 2024
Lexacom
Lexacom - by , 13 March, 2024
5 5stars
Lexacom is easy to use and if I do (rarely) have problems or require support the lexacom helpdesk is very helpful and resolve the problem in a quick, clear and polite manner.
Rating
Lexacom is easy to use and if I do (rarely) have problems or require support the lexacom helpdesk is very helpful and resolve the problem in a quick, clear and polite manner.
Verified Review
Review by Claire, Medical Secretary in Warwickshire on 13th March 2024
Lexacom
Lexacom - by , 13 March, 2024
5 5stars
Over the past 4 - 5 months I have had cause to call Lexacom and on each occasion I have received excellent service. The team are knowledgeable, extremely helpful and above all else, so patient when giving guidance on how so solve a situation. Solutions are found to complicated scenarios and if that solution fails (due to user error, I might add) then there always seems to be another plan in the bag, so to speak. I have no qualms over the service received from Lexacom, as a whole, from sales and beyond.
Rating
Over the past 4 - 5 months I have had cause to call Lexacom and on each occasion I have received excellent service. The team are knowledgeable, extremely helpful and above all else, so patient when giving guidance on how so solve a situation. Solutions are found to complicated scenarios and if that solution fails (due to user error, I might add) then there always seems to be another plan in the bag, so to speak. I have no qualms over the service received from Lexacom, as a whole, from sales and beyond.
Verified Review
Review by Lisa, Secretary in Suffolk on 13th March 2024
Lexacom
Lexacom - by , 13 March, 2024
5 5stars
Excellent product used intensively throughout the business every day.
The product reduces workload on the practice and helps streamline manual processes.
The support desk is very friendly and helpful and respond in a very timely manner.
Rating
Excellent product used intensively throughout the business every day.
The product reduces workload on the practice and helps streamline manual processes.
The support desk is very friendly and helpful and respond in a very timely manner.
Verified Review
Review by Jitinder, IT Manager in Malvern on 13th March 2024
Lexacom
Lexacom - by , 13 March, 2024
5 5stars
We have been using Lexacom for a number of years and have just recently started using Lexacom ECHO which we find is easy to use and has made a huge difference to the GP's and secretaries timewise. They can see what they are dictating and for the secretaries, its already typed waiting to be transferred to referral. We have always found their support very good, they are always very friendly, helpful and nothing is ever too much trouble. Any problem is always dealt with efficiently. Would highly recommend.
Rating
We have been using Lexacom for a number of years and have just recently started using Lexacom ECHO which we find is easy to use and has made a huge difference to the GP's and secretaries timewise. They can see what they are dictating and for the secretaries, its already typed waiting to be transferred to referral. We have always found their support very good, they are always very friendly, helpful and nothing is ever too much trouble. Any problem is always dealt with efficiently. Would highly recommend.
Verified Review
Review by Mandy, Head of HR in Whitby on 13th March 2024
Lexacom - by , 12 March, 2024
4 5stars
The program is easy to use. The interface is very simple and good to navigate.
Rating
The program is easy to use. The interface is very simple and good to navigate.
Verified Review
Review by Luke, Business Administrator Apprentice in Worthing on 12th March 2024
Lexacom - by , 12 March, 2024
5 5stars
I have always found Lexacom support to be excellent. Queries are always answered efficiently and over the years, any support staff I have dealt with have been extremely polite and helpful.
Rating
I have always found Lexacom support to be excellent. Queries are always answered efficiently and over the years, any support staff I have dealt with have been extremely polite and helpful.
Verified Review
Review by Nikki, Asst. Practice Manager in Dunblane on 12th March 2024
Lexacom - by , 21 February, 2024
5 5stars
When ever I have to ring to fix an issue, it is always resolved on the phone without having to wait for emails/calls back, like some other companies we use.

The staff are always very friendly and knowledgeable.
Rating
When ever I have to ring to fix an issue, it is always resolved on the phone without having to wait for emails/calls back, like some other companies we use.

The staff are always very friendly and knowledgeable.
Verified Review
Review by Mark, Digital Champion/Admin in Southport on 21st February 2024
Lexacom - by , 20 February, 2024
5 5stars
Lexacom has made a massive difference to the Clinical Staff and Secretarial staff in terms of efficiency, ease and auditing purposes. From my point of view it is simple to operate and I like that I can see dictations as and when they are done by Clinicians and therefore prioritise my workload. Any problems I had at the start were quickly resolved by your Support Team and explained in full.

Lexacom has made my job so much more enjoyable and I would rate it a definite 5/5.
Rating
Lexacom has made a massive difference to the Clinical Staff and Secretarial staff in terms of efficiency, ease and auditing purposes. From my point of view it is simple to operate and I like that I can see dictations as and when they are done by Clinicians and therefore prioritise my workload. Any problems I had at the start were quickly resolved by your Support Team and explained in full.

Lexacom has made my job so much more enjoyable and I would rate it a definite 5/5.
Verified Review
Review by Shirley, Secretary in Kilmarnock on 20th February 2024
Lexacom - by , 12 October, 2023
5 5stars
Very good... Easy to use... Clinical staff happy with system... Lexacom mobile very useful. Good customer service.
Rating
Very good... Easy to use... Clinical staff happy with system... Lexacom mobile very useful. Good customer service.
Verified Review
Review by Debbie, Practice Manager in Worcester on 12th October 2023
Lexacom - by , 16 August, 2023
5 5stars
The Lexacom equipment has been a Godsend to our Secretaries. They learned their way around the system quickly and easily. Our clinicians enjoy using it too.

The Lexacom staff are also friendly and very helpful. We have had to increase the number of our licences recently as our clinical team grows and it has been a simple process.

Thank you!
Rating
The Lexacom equipment has been a Godsend to our Secretaries. They learned their way around the system quickly and easily. Our clinicians enjoy using it too.

The Lexacom staff are also friendly and very helpful. We have had to increase the number of our licences recently as our clinical team grows and it has been a simple process.

Thank you!
Verified Review
Review by Jane, Ops Manager in Crowthorne on 16th August 2023
Lexacom - by , 08 August, 2023
5 5stars
Always excellent service. We have been using Lexacom since before I started working at the practice but have only recently started using Lexacom Scribe and the mobile app. Very happy with the service and the help desk, no problem is too small.
Rating
Always excellent service. We have been using Lexacom since before I started working at the practice but have only recently started using Lexacom Scribe and the mobile app. Very happy with the service and the help desk, no problem is too small.
Verified Review
Review by Susan, Medical Secretary in Devon on 8th August 2023
Lexacom - by , 02 August, 2023
4 5stars
The software is user friendly.
Support service staff are helpful and knowledgably.
IT service support are also very good.
Rating
The software is user friendly.
Support service staff are helpful and knowledgably.
IT service support are also very good.
Verified Review
Review by Simon, Care Coordinator in Twickenham on 2nd August 2023
Lexacom - by , 27 July, 2023
5 5stars
Always very helpful and efficient
Rating
Always very helpful and efficient
Verified Review
Review by Linda, Secretary in Tonbridge on 26th July 2023
Lexacom - by , 04 May, 2023
5 5stars
Great service and Lexacom set-up successfully
Rating
Great service and Lexacom set-up successfully
Verified Review
Review by Pete, Systems Manager in South Yorkshire on 4th May 2023
Lexacom - by , 24 January, 2023
5 5stars
I cannot fault Lexacom - it is a very reliable system. Last year due to backload of typing we used Lexacom Scribe which helped us out no end. The standard of letters and turnaround time was excellent.
Rating
I cannot fault Lexacom - it is a very reliable system. Last year due to backload of typing we used Lexacom Scribe which helped us out no end. The standard of letters and turnaround time was excellent.
Verified Review
Review by Lisa, PA to GP Partners in Cheshire on 24th January 2023
Lexacom - by , 07 December, 2022
5 5stars
Fantastic service from Jackie. Quick to reply to all queries and installations of new equipment and licences. Even after installation she was there to support with further enquiries. Easy dictation service that is reliable and now all practitioners are using successfully.
Rating
Fantastic service from Jackie. Quick to reply to all queries and installations of new equipment and licences. Even after installation she was there to support with further enquiries. Easy dictation service that is reliable and now all practitioners are using successfully.
Verified Review
Review by Louise, Practice Matron in Essex on 7th December 2022
Lexacom - by , 07 November, 2022
5 5stars
Excellent support, extremely straight forward, quick and efficient. Completely different to usual support teams where you are on hold for ages or have to tick many steps before getting the information you need. Lexacom are just really helpful and efficient, which is just what you need when working in such a demanding role.
Rating
Excellent support, extremely straight forward, quick and efficient. Completely different to usual support teams where you are on hold for ages or have to tick many steps before getting the information you need. Lexacom are just really helpful and efficient, which is just what you need when working in such a demanding role.
Verified Review
Review by Fiona, Practice Finance Manager in East Sussex on 7th November 2022
Lexacom - by , 07 November, 2022
5 5stars
Very helpful every time I need to contact the helpdesk. Needed an installation of a new Lexacom and the help desk sorted, and it was up and running in no time at all.
Rating
Very helpful every time I need to contact the helpdesk. Needed an installation of a new Lexacom and the help desk sorted, and it was up and running in no time at all.
Verified Review
Review by Alice, GP Assistant in Devon on 7th November 2022
Lexacom - by , 31 October, 2022
5 5stars
Lexacom has changed the way we work within the practice for the better. If we ever have any technical issues - which is rare - the support staff are great, they are friendly, efficient and always keen to help. Thank you.
Rating
Lexacom has changed the way we work within the practice for the better. If we ever have any technical issues - which is rare - the support staff are great, they are friendly, efficient and always keen to help. Thank you.
Verified Review
Review by Jackie, IT Lead in South Yorkshire on 31st October 2022.
Lexacom - by , 24 October, 2022
5 5stars
Great company and system works well. If there are ever any issues, the staff at Lexacom always deal with it fast and efficiently.
Rating
Great company and system works well. If there are ever any issues, the staff at Lexacom always deal with it fast and efficiently.
Verified Review
Review by Nichola, Medical Secretary in Middlesbrough on 24th October 2022.
Lexacom - by , 09 June, 2022
5 5stars
At the Surgery we have always found Lexacom to be an extremely efficient system. If we do have any technical problems or queries they always respond straight away and solve any issues. They get a 10/10 from us.
Rating
At the Surgery we have always found Lexacom to be an extremely efficient system. If we do have any technical problems or queries they always respond straight away and solve any issues. They get a 10/10 from us.
Verified Review
Review by Loretta, Medical Secretary in Grantham on 9th June 2022
Lexacom - by , 12 May, 2022
5 5stars
Brilliant company with a great product.
Rating
Brilliant company with a great product.
Verified Review
Review by Rebekah, Medical Secretary in London on 12th May 2022
Lexacom - by , 10 May, 2022
5 5stars
I would just like to say issues are normally resolved in an efficient, one of the things that is really good is being able to speak to someone who can help on the spot.
Rating
I would just like to say issues are normally resolved in an efficient, one of the things that is really good is being able to speak to someone who can help on the spot.
Verified Review
Review by Terri, Assistant Practice Manager in Folkestone on 10th May 2022
Lexacom - by , 10 May, 2022
5 5stars
Had problems with foot pedal whilst working remotely and in the Practice, Lexacom helpdesk and technical support engineers offer prompt service and always manage to resolve any issues, which are usually very rare. Excellent service
Rating
Had problems with foot pedal whilst working remotely and in the Practice, Lexacom helpdesk and technical support engineers offer prompt service and always manage to resolve any issues, which are usually very rare. Excellent service
Verified Review
Review by Liz, Medical Secretary in Wells on 10th May 2022
Lexacom - by , 21 April, 2022
4 5stars
Good product and helpful customer service.
Rating
Good product and helpful customer service.
Verified Review
Review by Jeanette, IT Manager in High Wycombe on 21st April 2022
Lexacom - by , 20 April, 2022
5 5stars
Excellent product and customer service is of the highest standard. Would not hesitate to recommend.
Rating
Excellent product and customer service is of the highest standard. Would not hesitate to recommend.
Verified Review
Review by Dawn, Administrator in Thetford on 20th April 2022
Lexacom - by , 24 March, 2022
5 5stars
Lexacom is a brilliant platform for digital dictation. It is user friendly and the support is second to none. Every time I have ever had to contact support, they are very very helpful, talking you through the problem in a way you can understand and ALWAYS manage to sort out the problem, even if not immediately on occasion, they will always follow it up. Excellent all round.
Rating
Lexacom is a brilliant platform for digital dictation. It is user friendly and the support is second to none. Every time I have ever had to contact support, they are very very helpful, talking you through the problem in a way you can understand and ALWAYS manage to sort out the problem, even if not immediately on occasion, they will always follow it up. Excellent all round.
Verified Review
Review by Maxine, Medical Secretary in Coventry on 24th March 2022
Lexacom - by , 23 March, 2022
4 5stars
I have found the helpline to be very informative and efficient whenever I have needed assistance. Very good service
Rating
I have found the helpline to be very informative and efficient whenever I have needed assistance. Very good service
Verified Review
Review by Suzanne, Medical Secretary in Taunton on 22nd March 2022
Lexacom - by , 21 March, 2022
5 5stars
Been using this system for our surgery dictation for a number of years - it has always worked well.
It's a bonus that we have been able to upgrade to a cloud based system to allow our staff to use Lexacom from home.
The helpdesk, on the few occasions that we have had to use it has always been just that - helpful.
Rating
Been using this system for our surgery dictation for a number of years - it has always worked well.
It's a bonus that we have been able to upgrade to a cloud based system to allow our staff to use Lexacom from home.
The helpdesk, on the few occasions that we have had to use it has always been just that - helpful.
Verified Review
Review by Sue, Systems Manager in Plymouth on 21st March 2022
Lexacom - by , 21 March, 2022
5 5stars
Lexacom help desk are very efficient and solve any issues straight away. Lexacom is an excellent tool to use with in Primary Care as it has many functions to be able to audit etc. GP's like to use it as its easier for them to dictate into a microphone than type a letter.
Rating
Lexacom help desk are very efficient and solve any issues straight away. Lexacom is an excellent tool to use with in Primary Care as it has many functions to be able to audit etc. GP's like to use it as its easier for them to dictate into a microphone than type a letter.
Verified Review
Review by Julie, Manager in Lancashire on 21st March 2022
Lexacom - by , 21 March, 2022
5 5stars
System easy to navigate. Easy to use and if any problems support line helpful.
Rating
System easy to navigate. Easy to use and if any problems support line helpful.
Verified Review
Review by Christina, Medical Secretary in Suffolk on 21st March 2022
Lexacom - by , 21 March, 2022
5 5stars
Had a problem downloading Lexacom onto an individual computer. Lexacom Support sorted asap.
Very efficient and excellent communications with Lexacom whenever I have had a problem.
Lexacom has made our job so much easier and more accessible.
Rating
Had a problem downloading Lexacom onto an individual computer. Lexacom Support sorted asap.
Very efficient and excellent communications with Lexacom whenever I have had a problem.
Lexacom has made our job so much easier and more accessible.
Verified Review
Review by Sandra, Practice Supervisor in Warrington on 21st March 2022
Lexacom - by , 21 March, 2022
5 5stars
I have been using Lexacom for over 4 years now and find it to be very user friendly and easy to get on with. We have had one or two little problems with dictations getting "stuck" on the work list but I have contacted Lexacom twice on the phone and received fabulous help from them, with the problem being resolved within minutes.
Totally recommend Lexacom.
Rating
I have been using Lexacom for over 4 years now and find it to be very user friendly and easy to get on with. We have had one or two little problems with dictations getting "stuck" on the work list but I have contacted Lexacom twice on the phone and received fabulous help from them, with the problem being resolved within minutes.
Totally recommend Lexacom.
Verified Review
Review by Roberta, Medical Secretary in Nottinghamshire on 21st March 2022
Lexacom - by , 21 March, 2022
5 5stars
Our Practice has been using the Lexacom dictation system for a few years now. The dictation system itself works really well and on the odd occassion when we have had an issue the technical support staff resolve it promptly.
Rating
Our Practice has been using the Lexacom dictation system for a few years now. The dictation system itself works really well and on the odd occassion when we have had an issue the technical support staff resolve it promptly.
Verified Review
Review by Jason, IT Manager in Norfolk on 21st March 2022
Lexacom - by , 21 March, 2022
5 5stars
We have been using lexacom for a number of years now. We find it very reliable, quick and easy to use. We have also recently been using the facility to out source our typing, which is quick and easy.
Rating
We have been using lexacom for a number of years now. We find it very reliable, quick and easy to use. We have also recently been using the facility to out source our typing, which is quick and easy.
Verified Review
Review by Julieannel Deputy Practice Manager in Surrey on 21st March 2022
Lexacom - by , 11 January, 2022
5 5stars
I have only recently started using Lexacom to record management meetings. I have found Lexacom to be super helpful and have had gold star service from the Help Desk. Brilliant!
Rating
I have only recently started using Lexacom to record management meetings. I have found Lexacom to be super helpful and have had gold star service from the Help Desk. Brilliant!
Verified Review
Review by Jane, Executive Assistant in Cambridge on 11th January 2022
Lexacom - by , 05 January, 2022
4 5stars
Very pleased overall, Helpful when need to sort out any issues
Rating
Very pleased overall, Helpful when need to sort out any issues
Verified Review
Review by Linda, Practice Secretary in Nottingham on 5th January 2022
Lexacom - by , 05 January, 2022
5 5stars
Lexacom is a really good product, as important is the customer service and support, which I can only rate as excellent, whenever I call for a re install of software etc. the team are always fully proficient and helpful and issues have always been address first time, without any hassle or need to call back, you also get through to support staff very quickly in my experience.
We are really pleased the the service and product, thanks Lexacom.
Rating
Lexacom is a really good product, as important is the customer service and support, which I can only rate as excellent, whenever I call for a re install of software etc. the team are always fully proficient and helpful and issues have always been address first time, without any hassle or need to call back, you also get through to support staff very quickly in my experience.
We are really pleased the the service and product, thanks Lexacom.
Verified Review
Review by Ashley, Management Partner in Durham on 5th January 2022
Lexacom - by , 05 January, 2022
5 5stars
Our practice has used Lexacom for many years, from the early days when developed by a GP to its current day advanced technology. We still get an excellent service for support when required and GPs and secretaries are happy with this easy to use system.
Rating
Our practice has used Lexacom for many years, from the early days when developed by a GP to its current day advanced technology. We still get an excellent service for support when required and GPs and secretaries are happy with this easy to use system.
Verified Review
Review by Jani, Admin Manager in Oxford on 5th January 2022
Lexacom - by , 13 December, 2021
5 5stars
We have been using Lexacom for several years and recently have started to use Lexacom mobile and Lexacom scribe aswell. All three systems are excellent. The application is easy to use for the end user and when we have had an issue or query, the support team are friendly and informative. I would highly reccommend all practices to use this system.
Rating
We have been using Lexacom for several years and recently have started to use Lexacom mobile and Lexacom scribe aswell. All three systems are excellent. The application is easy to use for the end user and when we have had an issue or query, the support team are friendly and informative. I would highly reccommend all practices to use this system.
Verified Review
Review by Marie, Information Manager in Glastonbury on 13th December 2021
Lexacom - by , 08 December, 2021
4 5stars
Lexacom is a great speech and type programme. Its modern and easy to use.
Rating
Lexacom is a great speech and type programme. Its modern and easy to use.
Verified Review
Review by Fiona, Supervisor in Aylesbury on 8th December 2021
Lexacom - by , 07 December, 2021
5 5stars
Lexacom works really well, it's easy to use, and if there are ever any issues it's very easy to contact the company and get it resolved quickly! No issues whatsoever from either secretaries or GPs/clinicians using it.
Rating
Lexacom works really well, it's easy to use, and if there are ever any issues it's very easy to contact the company and get it resolved quickly! No issues whatsoever from either secretaries or GPs/clinicians using it.
Verified Review
Review by Hannah,IT & Comms Administrator in Norwich on 7th December 2021
Lexacom - by , 07 December, 2021
5 5stars
Excellent service. Always quick to respond and answer/resolve any queries we may have
Rating
Excellent service. Always quick to respond and answer/resolve any queries we may have
Verified Review
Review by Nicole, IT/Admin Manager in Chertsey on 7th December 2021
Lexacom - by , 07 December, 2021
5 5stars
Excellent software that integrates well with our clinical system. We have also been using Lexacom Mobile which is especially helpful at a time when a lot of GPs are working remotely. Tech support are very helpful when contacted and always explain the issue and solution clearly.
Rating
Excellent software that integrates well with our clinical system. We have also been using Lexacom Mobile which is especially helpful at a time when a lot of GPs are working remotely. Tech support are very helpful when contacted and always explain the issue and solution clearly.
Verified Review
Review by Steve, IT Lead in Minehead on 7th December 2021
Lexacom - by , 07 December, 2021
5 5stars
Any problems, and we don't get many, that we have reported to Lexacom have always been dealt with very quickly, and in a professional manner.
Rating
Any problems, and we don't get many, that we have reported to Lexacom have always been dealt with very quickly, and in a professional manner.
Verified Review
Review by Alyson, Systems Manager in Eastbourne on 7th December 2021
Lexacom - by , 06 December, 2021
5 5stars
Lexacom L3 Connect is excellent. A reliable cloud based product that works anywhere with minimal fuss. No on site servers, just a small app on each pc (and a handheld microphone, for ease of use). We would definitely recommend it to other practices. The helpdesk support is also first class. One of the best products we have adopted in recent years.
Rating
Lexacom L3 Connect is excellent. A reliable cloud based product that works anywhere with minimal fuss. No on site servers, just a small app on each pc (and a handheld microphone, for ease of use). We would definitely recommend it to other practices. The helpdesk support is also first class. One of the best products we have adopted in recent years.
Verified Review
Review by Vincent, IT and Data Support in Worthing on 6th December 2021
Lexacom - by , 06 December, 2021
5 5stars
Lexacom is a great piece of software that really works well. The company have always been helpful, responding to queries quickly and efficiently. Would definitely recommend..
Rating
Lexacom is a great piece of software that really works well. The company have always been helpful, responding to queries quickly and efficiently. Would definitely recommend..
Verified Review
Review by Rachel, Business Partner in Warwickshire on 6th December 2021
Lexacom - by , 06 December, 2021
5 5stars
The Lexacom system is very user friendly and intuitive. The people in the support office are brilliant. They clearly know the system really well and are always happy to help.
Rating
The Lexacom system is very user friendly and intuitive. The people in the support office are brilliant. They clearly know the system really well and are always happy to help.
Verified Review
Review by Bryony, Admin Lead in Cambridge on 6th December 2021
Lexacom - by , 06 December, 2021
5 5stars
Lexacom has been a total success at the practice especially with the GP's and secretaries. Very easy to use and gets the job done for the doctors.It's to get referrals out and on there way to the hospitals. Secretaries are dependent on the digital dictations to get a clear copy of the dictation from the doctor.All very safe to use and you can always audit trail dictations.Totally recommend Lexacom.
Rating
Lexacom has been a total success at the practice especially with the GP's and secretaries. Very easy to use and gets the job done for the doctors.It's to get referrals out and on there way to the hospitals. Secretaries are dependent on the digital dictations to get a clear copy of the dictation from the doctor.All very safe to use and you can always audit trail dictations.Totally recommend Lexacom.
Verified Review
Review by Paul, IT Lead in Lancashire on 6th December 2021
Lexacom - by , 19 October, 2021
5 5stars
We received a great service from Lexacom.
Rating
We received a great service from Lexacom.
Verified Review
Review by Amanda, Operations Manager in Coventry on 19th October 2021
Lexacom - by , 15 October, 2021
5 5stars
It's not often we have problems with Lexacom but the odd time we do the customer service has been fantastic. Never have to wait too long to speak to someone and problems always fixed swiftly. Very helpful and polite.
Rating
It's not often we have problems with Lexacom but the odd time we do the customer service has been fantastic. Never have to wait too long to speak to someone and problems always fixed swiftly. Very helpful and polite.
Verified Review
Review by Cathy, Secretary in Mansfield on 15th October 2021
Lexacom - by , 15 October, 2021
5 5stars
Great piece of software. Works really well, GP's happy to use it as it is easy, and the helpdesk are brilliant at sorting out any issues on the day. Would definitely recommend this product to other surgeries.
Rating
Great piece of software. Works really well, GP's happy to use it as it is easy, and the helpdesk are brilliant at sorting out any issues on the day. Would definitely recommend this product to other surgeries.
Verified Review
Review by Sue, Medical Secretary in Wokingham on 15th October 2021
Lexacom - by , 09 September, 2021
5 5stars
Contacted the Help desk to assist with installation of Lexacom for new GP Registrar. Call was answered promptly and the Technician was very helpful making sure everything was working satisfactorily for the GP.
Rating
Contacted the Help desk to assist with installation of Lexacom for new GP Registrar. Call was answered promptly and the Technician was very helpful making sure everything was working satisfactorily for the GP.
Verified Review
Review by Jane, Operations Manager in Wokingham on 9th September 2021
Lexacom - by , 09 September, 2021
5 5stars
Excellent Service. Technical problems helpdesk always very helpful and answer promptly.
Rating
Excellent Service. Technical problems helpdesk always very helpful and answer promptly.
Verified Review
Review by Debra, Administrator in Stoke-on-Trent on 9th September 2021
Lexacom - by , 08 September, 2021
5 5stars
I recently used the helpdesk service at Lexacom and have done previously. The person advising was most helpful, polite and friendly and managed to resolve my issues quickly and efficiently. Happy with service provided.
Rating
I recently used the helpdesk service at Lexacom and have done previously. The person advising was most helpful, polite and friendly and managed to resolve my issues quickly and efficiently. Happy with service provided.
Verified Review
Review by Karen, Business Manager in Huddersfield on 9th September 2021
Lexacom - by , 24 August, 2021
5 5stars
Fabulous Service! I wanted the add 2 new users to our system and this needed 2 new hand held microphones and the software download link to add Lexacom to the 2 new computers at our GP Practice. Jackie was really helpful, explained all I needed to do, verified that our current number of licences will be sufficient and ordered 2 new microphones for me. Super service and Highly Recommended
Rating
Fabulous Service! I wanted the add 2 new users to our system and this needed 2 new hand held microphones and the software download link to add Lexacom to the 2 new computers at our GP Practice. Jackie was really helpful, explained all I needed to do, verified that our current number of licences will be sufficient and ordered 2 new microphones for me. Super service and Highly Recommended
Verified Review
Review by Paul, Practice Manager in Reading on 19th August 2021
Lexacom - by , 15 July, 2021
5 5stars
Lexacom has been a very positive support to us here at the surgery and have been prompt to help with any questions or support we have required over the last few years.
Rating
Lexacom has been a very positive support to us here at the surgery and have been prompt to help with any questions or support we have required over the last few years.
Verified Review
Review by Sharon, Assistant PM in Groomsbridge on 15th July 2021
Lexacom - by , 05 July, 2021
5 5stars
We have used Lexacom for a number of years now and find it very easy to use and navigate. It allows you to track all dictations that have been sent which enables you to re-listen to old dictations rather then them being deleted altogether which has come in handy many of times! It is easy to create new users and have never had any complaints from the GPs regarding the voice recording. It sets out 2ww, Urgent and Routine referrals clearly which helps in prioritising the workload. The team at Lexacom have always been on hand if I have ever needed any information and respond to queries quickly and couldn't be more helpful! I would definately recommend.
Rating
We have used Lexacom for a number of years now and find it very easy to use and navigate. It allows you to track all dictations that have been sent which enables you to re-listen to old dictations rather then them being deleted altogether which has come in handy many of times! It is easy to create new users and have never had any complaints from the GPs regarding the voice recording. It sets out 2ww, Urgent and Routine referrals clearly which helps in prioritising the workload. The team at Lexacom have always been on hand if I have ever needed any information and respond to queries quickly and couldn't be more helpful! I would definately recommend.
Verified Review
Review by Jasmine, Medical Secretary in Derby on 5th July 2021
Lexacom - by , 02 July, 2021
4 5stars
Very supportive, efficient, and helpful in transferring systems onto a cloud based system.
Rating
Very supportive, efficient, and helpful in transferring systems onto a cloud based system.
Verified Review
Review by Tony, Practice Manager in Norwich on 1st July 2021
Lexacom - by , 01 July, 2021
5 5stars
We find it works really well for our GPs and secretaries. We occasionally have issues with sound when the settings decide to change by themselves - however the problem is always quickly resolved.
Rating
We find it works really well for our GPs and secretaries. We occasionally have issues with sound when the settings decide to change by themselves - however the problem is always quickly resolved.
Verified Review
Review by Katherine, Systems and Information Manager in Blaydon on 1st July 2021
Lexacom - by , 29 June, 2021
5 5stars
We have been using Lexacom for the past 4 years and have nothing but praise for it. The dictating is easy for clinicians from both work computer and laptop, and easy for the secretaries to pick up.
The customer service is second to none. I would recommend Lexacom to anyone thinking of changing their dictation provider
Rating
We have been using Lexacom for the past 4 years and have nothing but praise for it. The dictating is easy for clinicians from both work computer and laptop, and easy for the secretaries to pick up.
The customer service is second to none. I would recommend Lexacom to anyone thinking of changing their dictation provider
Verified Review
Review by Caroline, Practice Managing Partner in Bedford on 29th June 2021
Lexacom - by , 28 June, 2021
4 5stars
Very good company to work with, the customer service team is extremely supportive, strongly recommended.
Rating
Very good company to work with, the customer service team is extremely supportive, strongly recommended.
Verified Review
Review by Mohammed, Practice Manager in Stoke-on-Trent on 28th June 2021
Lexacom - by , 23 June, 2021
5 5stars
I have been a Medical Secretary for 20 years and Lexacom Type has revolutionised the way I work. No more fuzzy, difficult to hear tapes or having to listen to each dictation to search for any urgent items. It's instantaneous, so clear and all the information you need is on screen. We have been using it for two years and it really is amazing. I would not want to work anywhere now that does not have it!!!
Rating
I have been a Medical Secretary for 20 years and Lexacom Type has revolutionised the way I work. No more fuzzy, difficult to hear tapes or having to listen to each dictation to search for any urgent items. It's instantaneous, so clear and all the information you need is on screen. We have been using it for two years and it really is amazing. I would not want to work anywhere now that does not have it!!!
Verified Review
Review by Kirsten, Medical Secretary in Edinburgh on 23rd June 2021
Lexacom - by , 21 June, 2021
5 5stars
Lexacom has been very well received at our practice. No significant issues and staff like the easy to use clean interface and flexibility. From an IT perspective easy to set up and maintain. It seems well optimized in that its not a resource hog, runs efficiently in the background. Very responsive developer, fast to react and tech support is class leading.
Rating
Lexacom has been very well received at our practice. No significant issues and staff like the easy to use clean interface and flexibility. From an IT perspective easy to set up and maintain. It seems well optimized in that its not a resource hog, runs efficiently in the background. Very responsive developer, fast to react and tech support is class leading.
Verified Review
Review by John, IT Lead in Hungerford on 21st June 2021
Lexacom - by , 10 June, 2021
5 5stars
Brilliant customer service - Lexacom were great at organising our migration to the cloud, with very little notice. It all went very smoothly behind the scenes, we didn't even notice it was happening and no problems afterwards either. Thank you Lexacom team!
Rating
Brilliant customer service - Lexacom were great at organising our migration to the cloud, with very little notice. It all went very smoothly behind the scenes, we didn't even notice it was happening and no problems afterwards either. Thank you Lexacom team!
Verified Review
Review by Sue, Admin Manager in Collington on 9th June 2021
Lexacom - by , 09 March, 2021
5 5stars
Excellent response time and Simon was friendly and brilliant with answering my queries. Thank-you.
Rating
Excellent response time and Simon was friendly and brilliant with answering my queries. Thank-you.
Verified Review
Review by Billie, Supervisor/Secretary from East Sussex on 9th March 2021
Lexacom - by , 27 January, 2021
5 5stars
Excellent service. Order dealt with quickly.
Rating
Excellent service. Order dealt with quickly.
Verified Review
Review by Fiona, Admin Assistant in Greater London on 27th January 2021
Lexacom - by , 18 January, 2021
5 5stars
The staff are always very helpful when I have a query or a problem. When I ring them, I can usually get through more or less straight away and they have always solved my problem quickly and efficiently. Very friendly and helpful staff.
Rating
The staff are always very helpful when I have a query or a problem. When I ring them, I can usually get through more or less straight away and they have always solved my problem quickly and efficiently. Very friendly and helpful staff.
Verified Review
Review by Julie, Secretary in Nottingham on 18th January 2021
Lexacom - by , 12 January, 2021
5 5stars
It is not very often we have problems with Lexacom but on the occasions we do encounter problems they are always very quick and efficient in fixing the problem. If this can be done immediately then they will fix the issue, if it is not something which can be resolved straight away they always fix as soon as is possible and keep you updated of any progress.
Rating
It is not very often we have problems with Lexacom but on the occasions we do encounter problems they are always very quick and efficient in fixing the problem. If this can be done immediately then they will fix the issue, if it is not something which can be resolved straight away they always fix as soon as is possible and keep you updated of any progress.
Verified Review
Review by Nichola, Secretary in Nottingham on 12th January 2021
Lexacom - by , 21 December, 2020
5 5stars
Excellent service & issue resolved quickly
Rating
Excellent service & issue resolved quickly
Verified Review
Review by Joy, Medical Secretary in Taunton on 21st December 2020
Lexacom - by , 04 December, 2020
5 5stars
Support staff are always extremely knowledgeable and helpful.
Rating
Support staff are always extremely knowledgeable and helpful.
Verified Review
Review by Lynne, Practice Manager
Lexacom - by , 03 December, 2020
5 5stars
Great product, with options for remote working which have proved invaluable in these difficult times. Support are very helpful on the very rare occasions I have had to contact them. Would recommended.
Rating
Great product, with options for remote working which have proved invaluable in these difficult times. Support are very helpful on the very rare occasions I have had to contact them. Would recommended.
Verified Review
Review by Chris, IT Manager in Poole on 3rd December 2020
Lexacom - by , 17 November, 2020
5 5stars
Lexacom staff are always helpful when I've had to contact them and they are very knowledgable and always resolve my problem on the first call.
Rating
Lexacom staff are always helpful when I've had to contact them and they are very knowledgable and always resolve my problem on the first call.
Verified Review
Review by Marianne, Administrator in Sheffield on 17th November 2020
Lexacom - by , 16 November, 2020
5 5stars
Great peace of software and the staff are always very helpful.
Rating
Great peace of software and the staff are always very helpful.
Verified Review
Review by Amy, Business Support Administrator in Buntingford on 16th November 2020
Lexacom - by , 13 November, 2020
5 5stars
I spoke with a lady called Sarah who was very helpful indeed, she resolved my new foot pedal connectivity problem in about five minutes. I had gone via other routes which did not resolve the problem, but once I had got through to your service I felt reassured and knew it would be sorted out for me quickly and effectively. She also offered to install the latest version of Lexacom for me.
Rating
I spoke with a lady called Sarah who was very helpful indeed, she resolved my new foot pedal connectivity problem in about five minutes. I had gone via other routes which did not resolve the problem, but once I had got through to your service I felt reassured and knew it would be sorted out for me quickly and effectively. She also offered to install the latest version of Lexacom for me.
Verified Review
Review by Lynne, Medical Secretary in Cheadle Hulme on 13th November 2020
Lexacom - by , 13 November, 2020
5 5stars
Quick response on answering phone and dealt with my query quickly. Very pleased and staff are very polite.
Rating
Quick response on answering phone and dealt with my query quickly. Very pleased and staff are very polite.
Verified Review
Review by Rebecca, Assistant Practice Manager in Sidcup on 13th November 2020
Lexacom - by , 12 November, 2020
5 5stars
Lexacom is easy to use and much safer than the old tapes that we used to use as the dictations can't be lost or damaged. Urgent dictations are easily identifiable (if the GP has marked them as such) and can therefore be picked out of the list easily rather than searching through a tape. Having the dictation linked to the patient means the correct record is retrieved when you click on the file. The odd glitches we have had are either sorted out by ourselves or by a telephone call to Lexacom who are always very helpful. Overall I think Lexacom is an effective and unobtrusive typing solution.
Rating
Lexacom is easy to use and much safer than the old tapes that we used to use as the dictations can't be lost or damaged. Urgent dictations are easily identifiable (if the GP has marked them as such) and can therefore be picked out of the list easily rather than searching through a tape. Having the dictation linked to the patient means the correct record is retrieved when you click on the file. The odd glitches we have had are either sorted out by ourselves or by a telephone call to Lexacom who are always very helpful. Overall I think Lexacom is an effective and unobtrusive typing solution.
Verified Review
Review by Suzanne, Medical Secretary in Nottingham on 12th November 2020
Lexacom - by , 11 November, 2020
5 5stars
Customer service and support has been fantastic. Always prompt to answer the phone and deal with our queries. Highly recommend.
Rating
Customer service and support has been fantastic. Always prompt to answer the phone and deal with our queries. Highly recommend.
Verified Review
Review by Sarah,Deputy Practice Manager in Bridgwater on 11th November 2020
Lexacom - by , 11 November, 2020
5 5stars
I recently contacted for support setting up Lexacom on some PCs and tech support were really helpful and dealt with my query straight away.
Rating
I recently contacted for support setting up Lexacom on some PCs and tech support were really helpful and dealt with my query straight away.
Verified Review
Review by Robert, Reception Supervisor in Taunton on 11th November 2020
Lexacom - by , 10 November, 2020
5 5stars
Lexacom digital dictation is so easy to use. This now allows us to prioritise our dictation easily rather than scrolling through tapes. As I have seldom used/done any typing from dictation I have found this to be so easy and quick that I know look forward to helping out the secretary when her workload is vast. I would definitely recommend this product. The team at Lexacom are very pleasant and helpful and have sorted any issues we may have had initially(due to our error) within hours. Great team. Great Product.
Rating
Lexacom digital dictation is so easy to use. This now allows us to prioritise our dictation easily rather than scrolling through tapes. As I have seldom used/done any typing from dictation I have found this to be so easy and quick that I know look forward to helping out the secretary when her workload is vast. I would definitely recommend this product. The team at Lexacom are very pleasant and helpful and have sorted any issues we may have had initially(due to our error) within hours. Great team. Great Product.
Verified Review
Review by Eleanor, Practice Manager in Edinburgh on 10th November 2020
Lexacom - by , 01 November, 2020
5 5stars
We needed to update 2 laptops urgently with Lexacom so that 2 staff members could work from home. The support service were brilliant. Very patient as our network speed was very slow, but they kept with it! Following installation, we had issues with the VPN/WIFI at the staff members homes and once again sorted very quickly and efficiently
Rating
We needed to update 2 laptops urgently with Lexacom so that 2 staff members could work from home. The support service were brilliant. Very patient as our network speed was very slow, but they kept with it! Following installation, we had issues with the VPN/WIFI at the staff members homes and once again sorted very quickly and efficiently
Verified Review
Review by Tracy - Practice Manager in Leyland on 1st November 2020
Lexacom - by , 30 October, 2020
5 5stars
Very happy with Lexacom. The mobile app is fantastic and allows dictation from any setting and has saved me so much time. The handy tracking system also ensures safety so that dictations do not go missing.
Rating
Very happy with Lexacom. The mobile app is fantastic and allows dictation from any setting and has saved me so much time. The handy tracking system also ensures safety so that dictations do not go missing.
Verified Review
Review by Ed, GP Partner in Brixham on 30th October 2020
Lexacom - by , 27 October, 2020
5 5stars
Whenever I encounter any problems with Lexacom the support team are excellent. They always know the solution to the problem I'm facing and resolve it in a quick manner. Working in a hectic GP Surgery we need any issues resolved promptly to continue our care efficiently. I cannot recommend Lexacom highly enough!
Rating
Whenever I encounter any problems with Lexacom the support team are excellent. They always know the solution to the problem I'm facing and resolve it in a quick manner. Working in a hectic GP Surgery we need any issues resolved promptly to continue our care efficiently. I cannot recommend Lexacom highly enough!
Verified Review
Review by Jamie, I.T Lead in Downend on 27th October 2020
Lexacom - by , 26 October, 2020
5 5stars
Changed from the old tape dictation to Lexacom a few years ago have been so impressed. So easy to use and makes everyones' life so much easier. Clear sound quality. Sales staff are also so accommodating when we require anything. Can't rate them highly enough and would definitely recommend.
Rating
Changed from the old tape dictation to Lexacom a few years ago have been so impressed. So easy to use and makes everyones' life so much easier. Clear sound quality. Sales staff are also so accommodating when we require anything. Can't rate them highly enough and would definitely recommend.
Verified Review
Review by Joanne, Medical Secretary in Glasgow on 26th October 2020
Lexacom - by , 26 October, 2020
5 5stars
The sales and support teams at Lexacom are helpful and fast when you need/ask for help.
Rating
The sales and support teams at Lexacom are helpful and fast when you need/ask for help.
Verified Review
Review by Jacqui, Practice Manager in Borth on 26th October 2020
Lexacom - by , 23 October, 2020
4 5stars
Lexacom has made my life much easier. I can dictate my referrals anytime, anywhere-even at 3 am when I wake up remembering that I have forgotten to do something!
Rating
Lexacom has made my life much easier. I can dictate my referrals anytime, anywhere-even at 3 am when I wake up remembering that I have forgotten to do something!
Verified Review
Review by Rob, GP Partner in Brixham on 23rd October 2020
Lexacom - by , 22 October, 2020
4 5stars
Good system, very easy to use.
Rating
Good system, very easy to use.
Verified Review
Review by Tracy, Team Leader in Plymouth on 22nd October 2020
Lexacom - by , 21 October, 2020
4 5stars
I find the mobile phone app really useful.
Rating
I find the mobile phone app really useful.
Verified Review
Review by Dr Emma, GP Partner in Liskeard
Lexacom - by , 21 October, 2020
5 5stars
We have used Lexacom in the practice for many years now and it is very reliable. On the occasions that I have needed to contact support, I have found them extremely helpful, friendly and knowledgeable. Issues are usually very quickly fixed on the first contact.
Rating
We have used Lexacom in the practice for many years now and it is very reliable. On the occasions that I have needed to contact support, I have found them extremely helpful, friendly and knowledgeable. Issues are usually very quickly fixed on the first contact.
Verified Review
Review by Jan, IT Administrator in Bodmin on 21st October 2020
Lexacom - by , 20 October, 2020
5 5stars
Have been very happy with Lexacom. It is useful now we work over 6 sites and has been a straightforward process when other practices have joined us. A couple of our remote workers are now using Lexacom mobile which has been easy to set up too. I note there are some speech recognition options too which I haven't investigated yet, but intend to.
Rating
Have been very happy with Lexacom. It is useful now we work over 6 sites and has been a straightforward process when other practices have joined us. A couple of our remote workers are now using Lexacom mobile which has been easy to set up too. I note there are some speech recognition options too which I haven't investigated yet, but intend to.
Verified Review
Review by Rachel, IT Manager in Plymouth on 20th October 2020
Lexacom - by , 19 October, 2020
5 5stars
Fantastic support. I submitted a request and a few minutes later received a response from Jackie Faulkner detailing everything I needed to know. So efficient and quick.
Rating
Fantastic support. I submitted a request and a few minutes later received a response from Jackie Faulkner detailing everything I needed to know. So efficient and quick.
Verified Review
Review by Melissa, IT Administrator in Kent on 19th October 2020
Lexacom - by , 17 October, 2020
4 5stars
Overall I like the Lexacom dictation system. Easy to use. The ability to dictate from home via mobile phone has also proved helpful when having to unexpectedly be working from home during Covid pandemic. The auto-population of patient details from EMIS is useful (though quite slow) but I would like to see better integration, such as a write back note left in EMIS that the dictation has been done (pending typing). At present it is not possible to tell if a letter or referral that a colleague has said they would do is awaiting typing or been forgotten!
Rating
Overall I like the Lexacom dictation system. Easy to use. The ability to dictate from home via mobile phone has also proved helpful when having to unexpectedly be working from home during Covid pandemic. The auto-population of patient details from EMIS is useful (though quite slow) but I would like to see better integration, such as a write back note left in EMIS that the dictation has been done (pending typing). At present it is not possible to tell if a letter or referral that a colleague has said they would do is awaiting typing or been forgotten!
Verified Review
Review by Dan, GP Partner in St Ives on 17th October 2020
Lexacom - by , 15 October, 2020
5 5stars
Always really helpful and explain everything very well.
Rating
Always really helpful and explain everything very well.
Verified Review
Review by Jade, IM&T Coordinator in Selby on 15th October 2020
Lexacom - by , 15 October, 2020
5 5stars
Excellent service received once again. My query was fixed straight away.
Rating
Excellent service received once again. My query was fixed straight away.
Verified Review
Review by Pete, IT Manager in Sheffield on 15th October 2020
Lexacom - by , 15 October, 2020
5 5stars
Excellent customer care, always friendly and polite and so helpful. We wish all our IT support were like Lexacom, so thank you very much. Karen
Rating
Excellent customer care, always friendly and polite and so helpful. We wish all our IT support were like Lexacom, so thank you very much. Karen
Verified Review
Review by Karen, Secretary in Sutterton on 15th October 2020
Lexacom - by , 15 October, 2020
5 5stars
The whole process - from start to finish - was handled professionally and very efficiently. The system itself is easy to use but provides everything you could possibly need/want. Training was well delivered and within 30 minutes we were up and running. Would certainly recommend!
Rating
The whole process - from start to finish - was handled professionally and very efficiently. The system itself is easy to use but provides everything you could possibly need/want. Training was well delivered and within 30 minutes we were up and running. Would certainly recommend!
Verified Review
Review by Gary, General Manager in Bristol on 15th October 2020
Lexacom - by , 14 October, 2020
5 5stars
Excellent product (NO MORE TAPES!!!!) and just setting up remote working to allow staff who are isolating to work from home. Getting the app for the phone/iPads etc. Flexible tool for a changing environment. Reasonable prices. Good help desk.
Rating
Excellent product (NO MORE TAPES!!!!) and just setting up remote working to allow staff who are isolating to work from home. Getting the app for the phone/iPads etc. Flexible tool for a changing environment. Reasonable prices. Good help desk.
Verified Review
Review by Asif, Practice Manager in Bury on 14th October 2020
Lexacom - by , 07 October, 2020
5 5stars
Excellent service any time I have had to deal with lexacom. I have set a couple of GPs on Lexacom mobile and the support we received from Lexacom was second to none. Thank you for your continuing help.
Rating
Excellent service any time I have had to deal with lexacom. I have set a couple of GPs on Lexacom mobile and the support we received from Lexacom was second to none. Thank you for your continuing help.
Verified Review
Review by Finola, Practice Manager in Manchester on 7th October 2020
Lexacom - by , 06 October, 2020
5 5stars
Great software and support team always quick to respond to any queries. Highly recommended.
Rating
Great software and support team always quick to respond to any queries. Highly recommended.
Verified Review
Review by Linda, IT Systems Administrator in Hornsea on 6th October 2020
Lexacom - by , 06 October, 2020
5 5stars
We have been using Lexacom for years now, great software. Lexacom have been extremely supportive during Covid-19 making sure we are aware of new products available to help us during these times.
Rating
We have been using Lexacom for years now, great software. Lexacom have been extremely supportive during Covid-19 making sure we are aware of new products available to help us during these times.
Verified Review
Review by Rachael, Senior Administrator in Horncastle on 6th October 2020
Lexacom - by , 02 October, 2020
5 5stars
We started using Lexacom in February this year, which given the current climate was perfect timing. Before Lexacom we were still using tapes and dictaphones, prehistoric I know. During lockdown our shielding secretary was able to work from home as were any GPs that ended up self-isolating. Installation was painless and the training session excellent. Support is good, although we haven't had to use it often. Our local IT team suggested Lexacom, they said 'it just works', and they were right!
Rating
We started using Lexacom in February this year, which given the current climate was perfect timing. Before Lexacom we were still using tapes and dictaphones, prehistoric I know. During lockdown our shielding secretary was able to work from home as were any GPs that ended up self-isolating. Installation was painless and the training session excellent. Support is good, although we haven't had to use it often. Our local IT team suggested Lexacom, they said 'it just works', and they were right!
Verified Review
Review by Debbie, Practice Manager in Falmouth on 2nd October 2020
Lexacom - by , 01 October, 2020
5 5stars
Fantastic communication, especially from Jackie Faulkner. Also offered the Lexacom Mobile App, which allowed our doctors to work fully, without limitations from home, during the pandemic. We have never considered changing our dictation software to anything else, seamlessly works with Emis and so easy to use.
Rating
Fantastic communication, especially from Jackie Faulkner. Also offered the Lexacom Mobile App, which allowed our doctors to work fully, without limitations from home, during the pandemic. We have never considered changing our dictation software to anything else, seamlessly works with Emis and so easy to use.
Verified Review
Review by Asad, GP Partner in Chingford on 1st October 2020
Lexacom - by , 25 September, 2020
5 5stars
Everything we could ask of from dictation software, technical support excellent. Don`t know how we managed without it.
Rating
Everything we could ask of from dictation software, technical support excellent. Don`t know how we managed without it.
Verified Review
Review by Mark, Practice Manager in Boston on 25th September 2020
Lexacom - by , 24 September, 2020
5 5stars
I have always found everyone to be extremely helpful and very prompt in replying when contacted. Their product is excellent and works very well within the Practice. I would highly recommend them to anyone looking to use their services.
Rating
I have always found everyone to be extremely helpful and very prompt in replying when contacted. Their product is excellent and works very well within the Practice. I would highly recommend them to anyone looking to use their services.
Verified Review
Review by Rosalind, Office Manager in Cupar on 24th September 2020
Lexacom - by , 23 September, 2020
5 5stars
we have found Lexacom very easy to use, the team all agree it is much better than our previous system. Implementation was straight forward and any issues have been dealt with quickly.
Rating
we have found Lexacom very easy to use, the team all agree it is much better than our previous system. Implementation was straight forward and any issues have been dealt with quickly.
Verified Review
Review by Lindsey, Pratice Manager in Midlothian on 23rd September 2020
Lexacom - by , 22 September, 2020
5 5stars
We have been using Lexacom for a year now and we are so happy with this product. Our secretaries and GP's love this and use it to its full potential. We have found much easier to use, speeds up our workload and can easily prioritise work. Reception staff can see all the referrals and the status of each referral if a patient enquires. Using Lexacom has most certainly improved our referral processes.
Rating
We have been using Lexacom for a year now and we are so happy with this product. Our secretaries and GP's love this and use it to its full potential. We have found much easier to use, speeds up our workload and can easily prioritise work. Reception staff can see all the referrals and the status of each referral if a patient enquires. Using Lexacom has most certainly improved our referral processes.
Verified Review
Review by Catherine, Practice Manager in Manchester on 22nd September 2020
Lexacom - by , 22 September, 2020
5 5stars
We can highly recommend Lexacom dictation systems. From obtaining the quote through to the installation I cannot praise them highly enough. This is by far the easiest system we have ever used and not one of my GPs required any training. We have been up and running for quite a few months and had no issues. We dealt with Simon who is very knowledgeable and keeps in touch with us to ensure we are happy with everything.
Rating
We can highly recommend Lexacom dictation systems. From obtaining the quote through to the installation I cannot praise them highly enough. This is by far the easiest system we have ever used and not one of my GPs required any training. We have been up and running for quite a few months and had no issues. We dealt with Simon who is very knowledgeable and keeps in touch with us to ensure we are happy with everything.
Verified Review
Review by Margaret, Practice Manager in Ayrshire on 22nd September 2020
Lexacom - by , 21 September, 2020
5 5stars
Lexacom is a great system for managing referrals in a busy Inner City GP Practice. The Immediate/Urgent/Routine system makes prioritising workload simply and effectively.
Rating
Lexacom is a great system for managing referrals in a busy Inner City GP Practice. The Immediate/Urgent/Routine system makes prioritising workload simply and effectively.
Verified Review
Review by Helen, Administration Support Manager in Bristol on 21st September 2020
Lexacom - by , 21 September, 2020
5 5stars
The installation, training and on going support for this product is very professional. We have not had any issues and have been using the product for quite a few years now. It certainly changed the way in which we were able to prioritise our referrals.
Rating
The installation, training and on going support for this product is very professional. We have not had any issues and have been using the product for quite a few years now. It certainly changed the way in which we were able to prioritise our referrals.
Verified Review
Review by Maria, Practice Manager in Blaenavon on 21st September 2020
Lexacom - by , 21 September, 2020
5 5stars
We have used Lexacom for many years in our Practice. The clinicians like the way the dictation machines and software works. The team are always helpful when we contact them and will contact us if they identify a problem or feel we could benefit from further support.
Rating
We have used Lexacom for many years in our Practice. The clinicians like the way the dictation machines and software works. The team are always helpful when we contact them and will contact us if they identify a problem or feel we could benefit from further support.
Verified Review
Review by Nicky, Practice Manager in Wareham on 21st September 2020
Lexacom - by , 21 September, 2020
5 5stars
Excellent service, very responsive to changes, always friendly and helpful, easy 5 stars to award.
Rating
Excellent service, very responsive to changes, always friendly and helpful, easy 5 stars to award.
Verified Review
Review by Adrian, Practice Manager in Grantham on 21st September 2020
Lexacom - by , 11 September, 2020
5 5stars
Excellent service. The equipment is very user friendly.
Rating
Excellent service. The equipment is very user friendly.
Verified Review
Review by Sheryl, Practice Manager in Mountain Ash on 11th September 2020
Lexacom - by , 03 September, 2020
5 5stars
We have been using Lexacom for over 3 years now. It is a really user friendly platform for both clinicians and secretaries - no more lost tapes. If there are ever any issues the help desk team are knowledgeable and friendly and there has never been an issue that they cannot resolve. We would recommend Lexacom.
Rating
We have been using Lexacom for over 3 years now. It is a really user friendly platform for both clinicians and secretaries - no more lost tapes. If there are ever any issues the help desk team are knowledgeable and friendly and there has never been an issue that they cannot resolve. We would recommend Lexacom.
Verified Review
Review by Sarah, Practice Secretary in Saltash on 3rd September 2020
Lexacom - by , 12 August, 2020
5 5stars
A couple of our GPs have been using Lexacom mobile for a while now and highly rate the product, and have been sharing positive experiences with the other GPs in the Practice. However since Covid-19 pandemic and the need to work remotely, all 7 of our GPs are now signed up and using it. Its been a game changer for us. Its very simple to set up. A fantastic addition to the Lexacom suite of products.
Rating
A couple of our GPs have been using Lexacom mobile for a while now and highly rate the product, and have been sharing positive experiences with the other GPs in the Practice. However since Covid-19 pandemic and the need to work remotely, all 7 of our GPs are now signed up and using it. Its been a game changer for us. Its very simple to set up. A fantastic addition to the Lexacom suite of products.
Verified Review
Review by Lilian, Practice Manager in Wigan on 12th August 2020
Lexacom - by , 21 July, 2020
5 5stars
Due to having a few PC’s replaced, recently, we had issues with Lexacom not working. Both times I called the helpdesk, I was lucky enough to have the phone answered by the same Support Engineer. Both times she was friendly and fixed the issue quickly. The second time I called she even took the time to show me what she did so that I can fix it myself if we get any more issues with the new computers – I am pretty technically minded. This is the sort of service one should expect from a ‘Support’ helpdesk, and all too often this isn’t the case (This is a generalisation about most ‘Support’ desks I have encountered). It make our lives, in practice, so much easier to have quick friendly support at the end of a phone. Thank you, Lexacom!
Rating
Due to having a few PC’s replaced, recently, we had issues with Lexacom not working. Both times I called the helpdesk, I was lucky enough to have the phone answered by the same Support Engineer. Both times she was friendly and fixed the issue quickly. The second time I called she even took the time to show me what she did so that I can fix it myself if we get any more issues with the new computers – I am pretty technically minded. This is the sort of service one should expect from a ‘Support’ helpdesk, and all too often this isn’t the case (This is a generalisation about most ‘Support’ desks I have encountered). It make our lives, in practice, so much easier to have quick friendly support at the end of a phone. Thank you, Lexacom!
Verified Review
Review by Claire, IM&T Administrator in Maidstone on 21st July 2020
Lexacom - by , 04 February, 2020
5 5stars
We were using another system and wanted to update to something more modern and user friendly. Simon came to give us a demo and we were really impressed. Its functionality and ease of use is a dream compared to what we was using. You can track where everything is up to with ease and its all so clear. Best choice we made
Rating
We were using another system and wanted to update to something more modern and user friendly. Simon came to give us a demo and we were really impressed. Its functionality and ease of use is a dream compared to what we was using. You can track where everything is up to with ease and its all so clear. Best choice we made
Verified Review
Review by Matthew, Assistant Manager in Manchester on 4th February 2020
Lexacom - by , 15 November, 2019
5 5stars
We have always had a great experience dealing with Lexacom- when we first asked for a quote Ben was really helpful and came out to give us a demo. The installation was quick and simple and the engineer was able to work around our busy clinics. The months free trial was great for our staff to get used to the system and decide if it was right before committing to pay. The system works smoothly and both our secretaries and doctors find it simple, safe and easy to use. Throughout the whole process our account manager Ben has been fast and helpful when replying to any queries.
Rating
We have always had a great experience dealing with Lexacom- when we first asked for a quote Ben was really helpful and came out to give us a demo. The installation was quick and simple and the engineer was able to work around our busy clinics. The months free trial was great for our staff to get used to the system and decide if it was right before committing to pay. The system works smoothly and both our secretaries and doctors find it simple, safe and easy to use. Throughout the whole process our account manager Ben has been fast and helpful when replying to any queries.
Verified Review
Review by Polly, Finance Administrator in Oundle on 15th November 2019
Lexacom - by , 14 November, 2019
5 5stars
Personally, as I often deal with outside organisations and providers, I believe Lexacom to provide the best customer service of the lot. The team at Lexacom take a genuine interest in making things better and more efficient for their customers and nothing is ever too much trouble. They even take the time to check in on old enquiries and make sure that everything is resolved. To the whole team at Lexacom, thank you so much for the brilliant service you provide and the overall customer care. Thank you for making something in General Practice easy!
Rating
Personally, as I often deal with outside organisations and providers, I believe Lexacom to provide the best customer service of the lot. The team at Lexacom take a genuine interest in making things better and more efficient for their customers and nothing is ever too much trouble. They even take the time to check in on old enquiries and make sure that everything is resolved. To the whole team at Lexacom, thank you so much for the brilliant service you provide and the overall customer care. Thank you for making something in General Practice easy!
Verified Review
Review by Freya, Deputy Practice Manager in Leeds on 13th November 2019
Lexacom - by , 04 November, 2019
5 5stars
First class company, both from a product and a customer service point of view. Nothing is too much trouble. Can highly recommend.
Rating
First class company, both from a product and a customer service point of view. Nothing is too much trouble. Can highly recommend.
Verified Review
Review by Julie, Practice Development Manager in Prestwick on 4th November 2019
Lexacom - by , 30 October, 2019
5 5stars
We have been using Lexacom for several years. It is a simple to use system which was very straightforward to set up. We are just about to trial Lexacom Echo. The support received from the team to help us set this up ready for the trial has been professional, efficient and very fast.
Rating
We have been using Lexacom for several years. It is a simple to use system which was very straightforward to set up. We are just about to trial Lexacom Echo. The support received from the team to help us set this up ready for the trial has been professional, efficient and very fast.
Verified Review
Review by Kirstie, Practice Manager in Lincoln on 30th October 2019
Lexacom - by , 28 October, 2019
5 5stars
Moved from an old system to Lexacom, the integration into EMIS is a real winner. The company was easy to deal with and they did what they said they would when they said they would so a great experience.
Rating
Moved from an old system to Lexacom, the integration into EMIS is a real winner. The company was easy to deal with and they did what they said they would when they said they would so a great experience.
Verified Review
Review by Mark, IT Assistant in Norfolk on 28th October 2019
Lexacom - by , 28 October, 2019
5 5stars
Everything running very smoothly. System is a vast improvement on last system allowing all dictation to be accessed immediately by Secretarial staff. No complaints or problems.
Rating
Everything running very smoothly. System is a vast improvement on last system allowing all dictation to be accessed immediately by Secretarial staff. No complaints or problems.
Verified Review
Review by Jill, Practice Manager in Moffatt on 28th October 2019
Lexacom - by , 24 October, 2019
4 5stars
Only had system installed for a month, but all going well and very pleased with it.
Rating
Only had system installed for a month, but all going well and very pleased with it.
Verified Review
Review by Sharon, Practice Manager in Lochinch on 24th October 2019
Lexacom - by , 23 October, 2019
5 5stars
Installation was efficient and the staff training went really well. All staff using on the same day. The system works well, we had an issue with the software in one room but this was resolved quickly.
Rating
Installation was efficient and the staff training went really well. All staff using on the same day. The system works well, we had an issue with the software in one room but this was resolved quickly.
Verified Review
Review by Helen, Practice Manager in Bolton on 23rd October 2019
Lexacom - by , 22 October, 2019
5 5stars
Easy to use and installation was painless! support excellent and reporting useful. Would certainly recommend
Rating
Easy to use and installation was painless! support excellent and reporting useful. Would certainly recommend
Verified Review
Review by Michelle, Practice Manager in Edinburgh on 22nd October 2019
Lexacom - by , 22 October, 2019
5 5stars
Very efficient and friendly service.
Rating
Very efficient and friendly service.
Verified Review
Review by Ruth, Informatics Manager in Lancaster on 22nd October 2019
Lexacom - by , 21 October, 2019
5 5stars
Lexacom is a great product. Easy to use but if you have any issues the team is very supportive.
Rating
Lexacom is a great product. Easy to use but if you have any issues the team is very supportive.
Verified Review
Review by Anthony, Business Manager in Manchester on 21st October 2019
Lexacom - by , 21 October, 2019
4 5stars
Very helpful
Rating
Very helpful
Verified Review
Review by Carol, Medical Secretary in Leeds on 21st October 2019
Lexacom - by , 21 October, 2019
5 5stars
We have now had Lexacom for 8 weeks and it's just brilliant!!! We are so pleased to now have our 4 surgeries linked together on the system. It's easy to use and the ability to connect to SystmOne is just perfect.
No longer do our dictations get lost - it's been a huge time saver!
A big thank you to the Lexacom team for answering all our questions, the smooth installation process and the initial support. We would definitely recommend you to other surgeries!
Rating
We have now had Lexacom for 8 weeks and it's just brilliant!!! We are so pleased to now have our 4 surgeries linked together on the system. It's easy to use and the ability to connect to SystmOne is just perfect.
No longer do our dictations get lost - it's been a huge time saver!
A big thank you to the Lexacom team for answering all our questions, the smooth installation process and the initial support. We would definitely recommend you to other surgeries!
Verified Review
Review by Jade, Practice IT Lead in Retford on 21st October 2019
Lexacom - by , 18 October, 2019
4 5stars
We switched to Lexacom around a year ago. The install and set up service was excellent. It was a completely seamless transition with face to face training for GPs and staff.
Rating
We switched to Lexacom around a year ago. The install and set up service was excellent. It was a completely seamless transition with face to face training for GPs and staff.
Verified Review
Review by Clare, Practice Manager in Kent on 18th October 2019
Lexacom - by , 30 September, 2019
5 5stars
We have been using Lexacom for over 12 years now and during this time have found it to provide an excellent system for our clinical staff. The support is excellent and we have found very little problems with it and it is very much embedded in our ways of working at the Surgery. I would highly recommend this solution to any surgery looking for a digital dictation system.
Rating
We have been using Lexacom for over 12 years now and during this time have found it to provide an excellent system for our clinical staff. The support is excellent and we have found very little problems with it and it is very much embedded in our ways of working at the Surgery. I would highly recommend this solution to any surgery looking for a digital dictation system.
Verified Review
Review by Anne-Marie, Assistant Practice Manager in Staffordshire on 30th September 2019
Lexacom - by , 22 August, 2019
4 5stars
We changed to Lexacom from another system provider some time ago. The cost was extremely reasonable and the process was handled smoothly and promptly by the company. Subsequent queries about additional equipment etc have been dealt with quickly and efficiently. A very good company to work with.
Rating
We changed to Lexacom from another system provider some time ago. The cost was extremely reasonable and the process was handled smoothly and promptly by the company. Subsequent queries about additional equipment etc have been dealt with quickly and efficiently. A very good company to work with.
Verified Review
Review by Sue, Practice Manager in Gateshead on 22nd August 2019
Lexacom - by , 21 August, 2019
5 5stars
We have only had Lexacom for a couple of months. Excellent service from the initial demonstration to the installation. The product has certainly helped with the organisational aspects of the typing within our Medical Centre.
Rating
We have only had Lexacom for a couple of months. Excellent service from the initial demonstration to the installation. The product has certainly helped with the organisational aspects of the typing within our Medical Centre.
Verified Review
Review by Jane, Assistant Practice Manager in Stoke-on-Trent on 21st August 2019
Lexacom - by , 19 August, 2019
5 5stars
Excellent customer service and training provided. Cannot fault it so far and very glad we moved over to Lexacom!
Rating
Excellent customer service and training provided. Cannot fault it so far and very glad we moved over to Lexacom!
Verified Review
Review by Claire, Secretary in Nottingham on 19th August 2019
Lexacom - by , 19 August, 2019
5 5stars
We are very pleased with our lexacom system. delivery was fast, training provided was great and the system is easy to use. We also like that it links in with our clinical system.
The dictation is very clear and easy to understand compared with our previous system.
Rating
We are very pleased with our lexacom system. delivery was fast, training provided was great and the system is easy to use. We also like that it links in with our clinical system.
The dictation is very clear and easy to understand compared with our previous system.
Verified Review
Review by Michelle, Practice Manager in Hamilton on 19th August 2019
Lexacom - by , 16 August, 2019
5 5stars
The service we have received from Lexacom has always been excellent and everyone is very helpful when we contact them either via email or telephone.It makes a great difference to our service if we can rely on prompt assistance and this is what we have received and hopefully will continue to receive from Lexacom.
Rating
The service we have received from Lexacom has always been excellent and everyone is very helpful when we contact them either via email or telephone.It makes a great difference to our service if we can rely on prompt assistance and this is what we have received and hopefully will continue to receive from Lexacom.
Verified Review
Review by Rosalind, Office Manager in Fife on 15th August 2019
Lexacom - by , 16 August, 2019
5 5stars
Lexacom is fantastic, training given to staff, very easy to use. We was up and running within 30 minutes. Excellent service, any questions answered straight away.
Rating
Lexacom is fantastic, training given to staff, very easy to use. We was up and running within 30 minutes. Excellent service, any questions answered straight away.
Verified Review
Review by Dawn, Assistant Practice Manager in London on 16th August 2019
Lexacom - by , 15 August, 2019
5 5stars
The service has been 5 star. Cant believe what a difference Lexacom has made. Shorter waiting time for letter to be typed, clear dictation. Very easy to use and easy to run audit reports.
Rating
The service has been 5 star. Cant believe what a difference Lexacom has made. Shorter waiting time for letter to be typed, clear dictation. Very easy to use and easy to run audit reports.
Verified Review
Review by Jane, Practice Manager in Oldham on 15th August 2019
Lexacom - by , 15 August, 2019
5 5stars
Easy to use - Excellent service - having the Lexacom knowledge/Manual available is a quick and easy tool when troubleshooting. Support team are always very helpful when needed.
Rating
Easy to use - Excellent service - having the Lexacom knowledge/Manual available is a quick and easy tool when troubleshooting. Support team are always very helpful when needed.
Verified Review
Review by Trisha, Secretary in Flint on 15th August 2019
Lexacom - by , 18 April, 2019
4 5stars
No major problems at all with the system, occasionally unable to load dictation and it says there is an error but it usually resolves itself. Long wait time on phone if you need to speak with someone but on the whole no problems and very good
Rating
No major problems at all with the system, occasionally unable to load dictation and it says there is an error but it usually resolves itself. Long wait time on phone if you need to speak with someone but on the whole no problems and very good
Verified Review
Review by Emma, Medical Secretary in Burnley on 18th April 2019
Lexacom - by , 17 April, 2019
5 5stars
Lexacom is easy and straightforward to use (both admin and clinical). Much clearer to hear than our old system of using dictaphones and tapes. Minimal teething issue due to Microsoft updates sending ports to sleep therefore handsets did not always work. Did not happen on every PC however this issue is now resolved. Lexacom helpdesk respond quickly therefore issue resolved timeously. I would definitely recommend to another practice.
Rating
Lexacom is easy and straightforward to use (both admin and clinical). Much clearer to hear than our old system of using dictaphones and tapes. Minimal teething issue due to Microsoft updates sending ports to sleep therefore handsets did not always work. Did not happen on every PC however this issue is now resolved. Lexacom helpdesk respond quickly therefore issue resolved timeously. I would definitely recommend to another practice.
Verified Review
Review by Dinah, Assitant Practice Manager in Ayrshire on 17th April 2019
Lexacom - by , 09 April, 2019
5 5stars
New installation but as we are working from 2 different sites it will be a major asset to the practice.
Rating
New installation but as we are working from 2 different sites it will be a major asset to the practice.
Verified Review
Review by Wendy, Practice Manager in Warrington on 9th April 2019
Lexacom - by , 05 April, 2019
5 5stars
GPs and secretaries very pleased, makes prioritising work extremely easy, no more tapes getting lost.
More efficient very happy with the system and would highly recommend.
Rating
GPs and secretaries very pleased, makes prioritising work extremely easy, no more tapes getting lost.
More efficient very happy with the system and would highly recommend.
Verified Review
Review by Sam, Practice Manager in Southport on 5th April 2019
Lexacom - by , 04 April, 2019
5 5stars
Brilliant - great remote set up and lexacom 3 is very user friendly. I would highly recommend!!
Rating
Brilliant - great remote set up and lexacom 3 is very user friendly. I would highly recommend!!
Verified Review
Review by Craig, Practice Manager in Manchester on 4th April 2019
Lexacom - by , 04 April, 2019
5 5stars
The service provided from start to finish was excellent. After many years of struggling with our ancient Dictaphone where the clarity of speech was horrendous with tapes, this machine has brought joy back to typing letters for practice staff not having to replay and replay the tapes trying to understand what was being said.
Thoroughly recommend using Lexacom!!.
Rating
The service provided from start to finish was excellent. After many years of struggling with our ancient Dictaphone where the clarity of speech was horrendous with tapes, this machine has brought joy back to typing letters for practice staff not having to replay and replay the tapes trying to understand what was being said.
Thoroughly recommend using Lexacom!!.
Verified Review
Review by Marion, Office Manager in Brighton on 4th April 2019
Lexacom - by , 04 April, 2019
5 5stars
We have recently moved to Lexacom and have found the Lexacom service seamless from start to finish. The system is intuitive, which the practice GPs and Clinical Secretary really appreciate, but not too intrusive, and a very cost effective dictation solution. You can really tell that the system has been developed by and with GPs - we experienced none of the usual having to change the way we work to fit in with how the proprietary piece of software operates. Excellent support from the sales team (Simon Brady - thanks for the demo and answering all my questions), and technicians (Chris Butler - who had us up and running, right across the practice, in super quick time). We're now looking at giving the Voice-to-Text Lexacom Echo system a whizz... from previous experience the bar has been set high, but I fully expect Lexacom to meet the challenge.
Rating
We have recently moved to Lexacom and have found the Lexacom service seamless from start to finish. The system is intuitive, which the practice GPs and Clinical Secretary really appreciate, but not too intrusive, and a very cost effective dictation solution. You can really tell that the system has been developed by and with GPs - we experienced none of the usual having to change the way we work to fit in with how the proprietary piece of software operates. Excellent support from the sales team (Simon Brady - thanks for the demo and answering all my questions), and technicians (Chris Butler - who had us up and running, right across the practice, in super quick time). We're now looking at giving the Voice-to-Text Lexacom Echo system a whizz... from previous experience the bar has been set high, but I fully expect Lexacom to meet the challenge.
Verified Review
Review by Brett, Practice Manager in Dumfries and Galloway on 4th April 2019
Lexacom - by , 04 April, 2019
5 5stars
Had free no obligation trial of Lexacom first, then went on to purchase for the Practice. Excellent service, GP's find it very easy to use and staff wouldn't be without it now. So clear and makes dictation much easier.
Rating
Had free no obligation trial of Lexacom first, then went on to purchase for the Practice. Excellent service, GP's find it very easy to use and staff wouldn't be without it now. So clear and makes dictation much easier.
Verified Review
Review by Michele, Practice Manager in Fife on 4th April 2019
Lexacom - by , 04 April, 2019
5 5stars
Pleasure dealing with a professional friendly organisation that care and stand out from the rest. From our first enquiry to being fully integrated with Lexacom has been seamless. I would recommend the onsite training to get off to a fast start... The product is of quality build and reliable. We are all more in control when managing dictations and have seen a considerable improvement across all levels.
Rating
Pleasure dealing with a professional friendly organisation that care and stand out from the rest. From our first enquiry to being fully integrated with Lexacom has been seamless. I would recommend the onsite training to get off to a fast start... The product is of quality build and reliable. We are all more in control when managing dictations and have seen a considerable improvement across all levels.
Verified Review
Review by Peter, Practice Manager in Dumfries and Galloway on 4th April 2019
Lexacom - by , 04 April, 2019
5 5stars
Our gp's and secretaries are so pleased with Lexacom. Secretaries can see their workload, prioritize their workload and so easy to use. The reporting system is useful too. Definitely recommend it.
Rating
Our gp's and secretaries are so pleased with Lexacom. Secretaries can see their workload, prioritize their workload and so easy to use. The reporting system is useful too. Definitely recommend it.
Verified Review
Review by Alison, Practice Manager in Brigg on 4th April 2019
Lexacom - by , 10 November, 2018
5 5stars
We started using Lexacom digital L3 dictation platform earlier this year after a practice expansion. We have found the system extremely beneficial to our practice. Excellent support available, very usual reports and tracking system, GP's also find the 'app' very valuable when working remotely.
Rating
We started using Lexacom digital L3 dictation platform earlier this year after a practice expansion. We have found the system extremely beneficial to our practice. Excellent support available, very usual reports and tracking system, GP's also find the 'app' very valuable when working remotely.
Verified Review
Review by Claire, Practice Manager in Hastings on 10th November 2018
Lexacom - by , 06 November, 2018
5 5stars
We began using the Lexacom L3 digital dictation platform several months ago. We are a busy Practice with 3 x secretaries and 7 x GP practitioners so saving time and a smoother workflow was paramount. I am pleased to say that everyone has embraced this new transcription system within our Practice and we have seen great results. We particularly like the fact that urgent transcriptions are easily visible and can be dealt with accordingly and that nothing can be lost or deleted. The team had excellent training and there is telephone support too should it be needed.
Rating
We began using the Lexacom L3 digital dictation platform several months ago. We are a busy Practice with 3 x secretaries and 7 x GP practitioners so saving time and a smoother workflow was paramount. I am pleased to say that everyone has embraced this new transcription system within our Practice and we have seen great results. We particularly like the fact that urgent transcriptions are easily visible and can be dealt with accordingly and that nothing can be lost or deleted. The team had excellent training and there is telephone support too should it be needed.
Verified Review
Review by Jackie, Practice Manager in East Sussex on 6th November 2018
Lexacom - by , 02 November, 2018
5 5stars
The introduction of Lexacom into the practice has been such a positive move from the use of tapes. The secretaries love it as they can prioritise their work much easier, and the clinicians love it for the ease of use. The functionality all round is great. I would recommend this product any time!
Rating
The introduction of Lexacom into the practice has been such a positive move from the use of tapes. The secretaries love it as they can prioritise their work much easier, and the clinicians love it for the ease of use. The functionality all round is great. I would recommend this product any time!
Verified Review
Review by Amanda, Practice Manager in Sunderland on 2nd November 2018
Lexacom - by , 26 October, 2018
5 5stars
We have been using Lexacom now for 6 months - we love it, it saves so much time. The training and support we received was excellent aslo, cannot fault it at all.
Rating
We have been using Lexacom now for 6 months - we love it, it saves so much time. The training and support we received was excellent aslo, cannot fault it at all.
Verified Review
Review by Sharon, Deputy Practice Manager in Peterborough on 26th October 2018
Lexacom - by , 25 October, 2018
5 5stars
We had Lexacom digital dictation system installed earlier this year and it has been very well received by all staff. It has helped streamlined our procedures and improved our efficiency. I don't know how we managed without it!
Rating
We had Lexacom digital dictation system installed earlier this year and it has been very well received by all staff. It has helped streamlined our procedures and improved our efficiency. I don't know how we managed without it!
Verified Review
Review by Elaine, Practice Manager in Dunscore on 24th October 2018
Lexacom - by , 22 October, 2018
5 5stars
The practice recently took a trail of Lexacom, after some persuasion, as the GPs were not too sure...the doctors were so impressed that we are now using this on a daily basis, the after care support and service is excellent too!
Rating
The practice recently took a trail of Lexacom, after some persuasion, as the GPs were not too sure...the doctors were so impressed that we are now using this on a daily basis, the after care support and service is excellent too!
Verified Review
Review by Shamim, Practice Manager in Sherwood on 22nd October 2018
Lexacom - by , 20 October, 2018
5 5stars
I have been using Lexacom for the dictation of referral letters and medical reports and have found it not only speeds up the process of getting a letter away which is good for patients, but also my own time management. The app has also been a fantastic bonus for those times Iv needed to take work at home though remote access, I know my letters via the app will be typed up in my absence.

I have also been making use of “Dragon Dictate Medical” also supplied by Lexacom, this is speech recognition software that works on any open platform in windows. As a dyslexic doctor my patent record entry is the most challenging part of my consultation 10min slot because it need to be accurate. The speech recognition software provided has been a game changer for me and I hardly use my keyboard since it was installed. It worked with my voice from the moment I logged in; its rare I need to correct it and it learns never to make that same mistake again when corrected.

Both packages are an excellent addition to our practice and would find it hard to go back.
Rating
I have been using Lexacom for the dictation of referral letters and medical reports and have found it not only speeds up the process of getting a letter away which is good for patients, but also my own time management. The app has also been a fantastic bonus for those times Iv needed to take work at home though remote access, I know my letters via the app will be typed up in my absence.

I have also been making use of “Dragon Dictate Medical” also supplied by Lexacom, this is speech recognition software that works on any open platform in windows. As a dyslexic doctor my patent record entry is the most challenging part of my consultation 10min slot because it need to be accurate. The speech recognition software provided has been a game changer for me and I hardly use my keyboard since it was installed. It worked with my voice from the moment I logged in; its rare I need to correct it and it learns never to make that same mistake again when corrected.

Both packages are an excellent addition to our practice and would find it hard to go back.
Verified Review
Review by Paul, GP in Paisley on 18th October 2018
Lexacom - by , 18 October, 2018
5 5stars
We have used Lexacom for a number of years. It has grown with our organisation and we now use it across our 5 surgery group, with a centralised referral hub at one of the sites. The software has allowed us to create this, benefiting from economies of scale and more efficient working. The team, from sales right through to technical support are great, we never have a problem with them. The clinical staff like the program and find it easy to use. I would highly recommend this product.
Rating
We have used Lexacom for a number of years. It has grown with our organisation and we now use it across our 5 surgery group, with a centralised referral hub at one of the sites. The software has allowed us to create this, benefiting from economies of scale and more efficient working. The team, from sales right through to technical support are great, we never have a problem with them. The clinical staff like the program and find it easy to use. I would highly recommend this product.
Verified Review
Review by Craig, Practice Manager in Chorley on 16th October 2018
Lexacom - by , 17 October, 2018
5 5stars
Lexacom - I find the system is very user friendly. I no longer need to look for my dictaphone or request blank tapes. Our urgent referrals can be prioritised providing a quick turnaround from time of dictation to referral being sent. The review screen is really helpful as it is simple to check which referrals have been received and completed.

Lexacom with Speech Recognition. This is a simple way to reduce the time spent completing clinical entries in emis. This is particularly helpful where detailed entries are required. The system recognises medical terminology and I have been impressed by the overall accuracy. I have not been using the software for long and with time I will be able to use dragon when dictating letters, sending emails and completing my appraisal documents. I feel it is highly likely that in the future all the partners in the practice will be using dragon.
Rating
Lexacom - I find the system is very user friendly. I no longer need to look for my dictaphone or request blank tapes. Our urgent referrals can be prioritised providing a quick turnaround from time of dictation to referral being sent. The review screen is really helpful as it is simple to check which referrals have been received and completed.

Lexacom with Speech Recognition. This is a simple way to reduce the time spent completing clinical entries in emis. This is particularly helpful where detailed entries are required. The system recognises medical terminology and I have been impressed by the overall accuracy. I have not been using the software for long and with time I will be able to use dragon when dictating letters, sending emails and completing my appraisal documents. I feel it is highly likely that in the future all the partners in the practice will be using dragon.
Verified Review
Review by Michael, GP in Paisley on 16th October 2018
Lexacom - by , 11 October, 2018
5 5stars
Although we have only had the system a short time we are more than happy with it, particulalry love the fact that we can view the number of outstanding dictations and they are graded and also if they are urgent/routine. This allows us to prioritise our workload especially when we are short staffed. Another great feature is the fact that it is all audit trailable and helps to keep track of all referrals.
Rating
Although we have only had the system a short time we are more than happy with it, particulalry love the fact that we can view the number of outstanding dictations and they are graded and also if they are urgent/routine. This allows us to prioritise our workload especially when we are short staffed. Another great feature is the fact that it is all audit trailable and helps to keep track of all referrals.
Verified Review
Review by Jackie, Practice Manager in Doncaster on 11th October 2018
Lexacom - by , 10 October, 2018
5 5stars
Save time, enables you to monitor workloads more efficiently, wouldn't back, excellent
Rating
Save time, enables you to monitor workloads more efficiently, wouldn't back, excellent
Verified Review
Review by Helen, Practice Manager in Dronfield on 10th October 2018
Lexacom - by , 10 October, 2018
4 5stars
This is still a relatively new product to the surgery but so far no problems
Rating
This is still a relatively new product to the surgery but so far no problems
Verified Review
Review by Janet, Secretary in Airedale on 10th October 2018
Lexacom - by , 10 May, 2018
5 5stars
Excellent service. Very smooth installation process and easy to learn software. Helpful support staff on the few occasions we've needed them.
Rating
Excellent service. Very smooth installation process and easy to learn software. Helpful support staff on the few occasions we've needed them.
Verified Review
Review by Rachael, IT Manager in Ipswich on 10th May 2018
Lexacom - by , 10 May, 2018
5 5stars
Excellent service from start to finish, very good customer support and has made the workload easier for both GPs and secretaries.

I would definitely recommend
Rating
Excellent service from start to finish, very good customer support and has made the workload easier for both GPs and secretaries.

I would definitely recommend
Verified Review
Review by Sue, PM in Stowmarket on 10th May 2018
Lexacom - by , 10 May, 2018
5 5stars
From the very start of enquiry, through installation, training and usage Lexacom has been brilliant. Easy for GPs and secretaries to use. High recommend
Rating
From the very start of enquiry, through installation, training and usage Lexacom has been brilliant. Easy for GPs and secretaries to use. High recommend
Verified Review
Review by Caroline, Practice Team Member in Bedfordshire on 10th May 2018
Lexacom - by , 18 April, 2018
5 5stars
Excellent service from the start. Installed extremely quick and great training given.
I used Lexacom at a previuous Practice and have pushed to get installed here. So glad they agreed and I can say the GPs agree too.
Would highly recommend Lexacom
Rating
Excellent service from the start. Installed extremely quick and great training given.
I used Lexacom at a previuous Practice and have pushed to get installed here. So glad they agreed and I can say the GPs agree too.
Would highly recommend Lexacom
Verified Review
Review by Liz, PM in Manchester on 18th April 2018
Lexacom - by , 11 April, 2018
5 5stars
I feel it is brilliant and easy to hear , clear precise
Rating
I feel it is brilliant and easy to hear , clear precise
Verified Review
Review by Joanna,Receptionist in Bradford on 6th April 2018
Lexacom - by , 10 April, 2018
4 5stars
Pre-installation was very efficient and communication was very prompt and accurate. The Lexacom engineer worked with our IT Department preparing for the installation with minimal disruption to the Practice.

The installation and training went smoothly, very informative and the engineer was very flexible and accommodating throughout the process.

Using Lexacom in practice has allowed us to prioritise the referrals as we can now see at a glance, which referrals are urgent. The referrals show instantly on the system which allows us to action referrals efficiently.

GP's and staff find the Lexacom system easy to use and I would happily recommend Lexacom as a company.
Rating
Pre-installation was very efficient and communication was very prompt and accurate. The Lexacom engineer worked with our IT Department preparing for the installation with minimal disruption to the Practice.

The installation and training went smoothly, very informative and the engineer was very flexible and accommodating throughout the process.

Using Lexacom in practice has allowed us to prioritise the referrals as we can now see at a glance, which referrals are urgent. The referrals show instantly on the system which allows us to action referrals efficiently.

GP's and staff find the Lexacom system easy to use and I would happily recommend Lexacom as a company.
Verified Review
Review by Debbie, PM in Doncaster on 10th April 2018
Lexacom - by , 09 April, 2018
5 5stars
Simon at Lexacom was excellent to deal with, explained everything well. We couldn't be without it now, especially working over two sites.
Rating
Simon at Lexacom was excellent to deal with, explained everything well. We couldn't be without it now, especially working over two sites.
Verified Review
Review by Jackie, PM in South Shields on 9th April 2018
Lexacom - by , 09 April, 2018
5 5stars
We have got on with this system very well - no problems
Rating
We have got on with this system very well - no problems
Verified Review
Review by Amanda, Secretary in Nottingham on 9th April 2018
Lexacom - by , 05 April, 2018
5 5stars
Excellent product, reliable and used by all GPs, including Locums. Relatively easy to learn for new GPs, and is commonly used in our area so Locum GPs are already familiar with it.

Easier for our Medical Sec. to identify 'urgent referrals' (we used tapes previous to this). Safer and quicker to process referrals. Can recommend this product without hesitation.
Rating
Excellent product, reliable and used by all GPs, including Locums. Relatively easy to learn for new GPs, and is commonly used in our area so Locum GPs are already familiar with it.

Easier for our Medical Sec. to identify 'urgent referrals' (we used tapes previous to this). Safer and quicker to process referrals. Can recommend this product without hesitation.
Verified Review
Review by Asif, GP in Lancashire on 5th April 2018
Lexacom - by , 05 April, 2018
5 5stars
Lexacom is brilliant. Always on hand if you need any help.
Rating
Lexacom is brilliant. Always on hand if you need any help.
Verified Review
Review by Louise, PM in Fleetwood on 5th April 2018
Lexacom - by , 25 September, 2017
5 5stars
All staff find Lexacom excellent.

If we do experience any problems Lexacom Support team are always on hand to help where possible.


Would recommend to other practices.
Rating
All staff find Lexacom excellent.

If we do experience any problems Lexacom Support team are always on hand to help where possible.


Would recommend to other practices.
Verified Review
Review by Emily, Healthcare Team Member in Cleveland on 25th September 2017
Lexacom - by , 13 September, 2017
5 5stars
Our GPs and Secretaries are really pleased with the Lexacom system. It is very easy to use and has made the whole process of dictating/typing letters so much more efficient. We can highly recommend it.
Rating
Our GPs and Secretaries are really pleased with the Lexacom system. It is very easy to use and has made the whole process of dictating/typing letters so much more efficient. We can highly recommend it.
Verified Review
Review by Debs, PM in Nottingham on 13th September 2017
Lexacom - by , 12 September, 2017
5 5stars
Could not be more pleased - from our initial introduction to the system, quote and pricing reasonable and installation and using the system great. Our Drs and particularly our secretary could not be more happy with it - thanks Lexacom keep up the good work :)
Rating
Could not be more pleased - from our initial introduction to the system, quote and pricing reasonable and installation and using the system great. Our Drs and particularly our secretary could not be more happy with it - thanks Lexacom keep up the good work :)
Verified Review
Review by Gill, PM in Gloucester on 12th September 2017
Lexacom - by , 13 July, 2017
5 5stars
Really like Lexacom, very easy to use. I like the tracking system, think this is a good feature. Overall 100% better than using the memo-scriber and tapes. Would definitely recommend it.
Rating
Really like Lexacom, very easy to use. I like the tracking system, think this is a good feature. Overall 100% better than using the memo-scriber and tapes. Would definitely recommend it.
Verified Review
Review by Julie, PM in Chorley on 13th July 2017
Lexacom - by , 13 July, 2017
5 5stars
The GP's, typists and Management all enjoy the benefits of having Lexacom. So much easier than the tapes and all referrals done so quick. We have 2 branch sites where we can have staff also doing the typing therefore freeing staff at other sites for other jobs. Easy to track what referrals are waiting and what have been done.
It did take some time for us to convince the GP's to go with Lexacom but we all now wish we had done it years ago!
Rating
The GP's, typists and Management all enjoy the benefits of having Lexacom. So much easier than the tapes and all referrals done so quick. We have 2 branch sites where we can have staff also doing the typing therefore freeing staff at other sites for other jobs. Easy to track what referrals are waiting and what have been done.
It did take some time for us to convince the GP's to go with Lexacom but we all now wish we had done it years ago!
Verified Review
Review by Anne, PM in Preston on 13th July 2017
Lexacom - by , 13 July, 2017
4 5stars
No problems with the system.
Rating
No problems with the system.
Verified Review
Review by Annette, PM in Lancashire on 13th July 2017
Lexacom - by , 12 July, 2017
5 5stars
Best investment our practice has made, great way to track referrals. Also secretary has the dictation instantly
Rating
Best investment our practice has made, great way to track referrals. Also secretary has the dictation instantly
Verified Review
Review by Carole, PM in Manchester on 12th July 2017.
Lexacom - by , 12 July, 2017
5 5stars
Lexacom have been a joy to partner with, our account manager provided very clear guidance on how the system would work. Once Lexacom was installed we found the system to be very straightforward to use, performing exactly as discussed with our account manager.

Installation of the service was very smooth and although I have not often had reason to contact support, on the odd occasion that we have needed some assistance, the support center has also been excellent.

We are very pleased with the product and service received to date.
Rating
Lexacom have been a joy to partner with, our account manager provided very clear guidance on how the system would work. Once Lexacom was installed we found the system to be very straightforward to use, performing exactly as discussed with our account manager.

Installation of the service was very smooth and although I have not often had reason to contact support, on the odd occasion that we have needed some assistance, the support center has also been excellent.

We are very pleased with the product and service received to date.
Verified Review
Review by Ashley IT Manager in County Durham on 12th July 2017
Lexacom - by , 06 July, 2017
5 5stars
The future of general practice is working at scale in an efficient lean cost effective way that standardises and harmonises the delivery of care across a patch. By moving our GP federation’s member practices onto the Lexacom Cloud we are delivering these goals. Lexacom truly understand general practice and is the innovative and agile partner we need in these challenging times.
Rating
The future of general practice is working at scale in an efficient lean cost effective way that standardises and harmonises the delivery of care across a patch. By moving our GP federation’s member practices onto the Lexacom Cloud we are delivering these goals. Lexacom truly understand general practice and is the innovative and agile partner we need in these challenging times.
Verified Review
Review by Neil, Board Member GP Alliance, Cheshire on 6th July 2017
Lexacom - by , 09 May, 2017
5 5stars
We have been using Lexicom for around a year and are delighted with this product. We would highly recommend this.
Rating
We have been using Lexicom for around a year and are delighted with this product. We would highly recommend this.
Verified Review
Review by Margaret, Assistant PM in Suffolk on 9th May 2017.
Lexacom - by , 04 May, 2017
5 5stars
We have been using Lexacom for approximately one year. The Lexacom team have been very supportive throughout and the software and hardware implementation was quick and painless. The mobile app enables our GPs to manage their workload at a time convenient to them and the integration with SystmOne is both seamless and allows for more effective workload prioritisation by the secretaries. All in all, highly recommended.
Rating
We have been using Lexacom for approximately one year. The Lexacom team have been very supportive throughout and the software and hardware implementation was quick and painless. The mobile app enables our GPs to manage their workload at a time convenient to them and the integration with SystmOne is both seamless and allows for more effective workload prioritisation by the secretaries. All in all, highly recommended.
Verified Review
Review by Rigby, PM in Reydon on 4th May 2017
Lexacom - by , 04 May, 2017
5 5stars
We have been Lexacom users for around 12 months. We find the product extremely easy to use and have had no need to contact their support team at any time. Some GPs are using the smartphone app to dictate their home visit consults and referrals whilst at the patient's home. The consultation is then typed up by a secretary within minutes and this saves the GP making a return journey if the visit is at the end of his/her day. Recently thre was a secretarial staffing crisis at a local surgery. We arranged to have access to their Lexacom cloud and their clinical system and our secretaries did their dictation and Choose and Book referrals to help them out.
Rating
We have been Lexacom users for around 12 months. We find the product extremely easy to use and have had no need to contact their support team at any time. Some GPs are using the smartphone app to dictate their home visit consults and referrals whilst at the patient's home. The consultation is then typed up by a secretary within minutes and this saves the GP making a return journey if the visit is at the end of his/her day. Recently thre was a secretarial staffing crisis at a local surgery. We arranged to have access to their Lexacom cloud and their clinical system and our secretaries did their dictation and Choose and Book referrals to help them out.
Verified Review
Review by Garry, Business Manager in Norwich on 4th May 2017
Lexacom - by , 04 May, 2017
5 5stars
A very easy to use reliable system, popular with all clinicians and secretaries.
Rating
A very easy to use reliable system, popular with all clinicians and secretaries.
Verified Review
Review by Annette in Guildford on 4th May 2017
Lexacom - by , 27 April, 2017
5 5stars
They are so confident with their product they offer a free 1 month no obligation trial. We trialled the software and I can see why they offer this service. The product speaks for itself and we are all very pleased with it.

Rating
They are so confident with their product they offer a free 1 month no obligation trial. We trialled the software and I can see why they offer this service. The product speaks for itself and we are all very pleased with it.

Verified Review
Review by Andrew in Cornwall on 26th April 2017
Lexacom - by , 21 April, 2017
5 5stars
We were very pleased with the smooth installation and excellent training provided by Lexacom which meant our drs and secretaries were up and running with the system very quickly. We are delighted with Lexacom and the way it has changed the way we process referrals and other letters - we feel we are more efficient an are working more safely. Our secretaries love the system and our drs find it so easy to use especially the app on their phones enabling them to work remotely. I would have no hesitation in recommending Lexacom which we chose after viewing many other systems.
Rating
We were very pleased with the smooth installation and excellent training provided by Lexacom which meant our drs and secretaries were up and running with the system very quickly. We are delighted with Lexacom and the way it has changed the way we process referrals and other letters - we feel we are more efficient an are working more safely. Our secretaries love the system and our drs find it so easy to use especially the app on their phones enabling them to work remotely. I would have no hesitation in recommending Lexacom which we chose after viewing many other systems.
Verified Review
Review by Paula, PM in Horsham on 21st April 2017
Lexacom - by , 03 April, 2017
5 5stars
Been using Lexacom in our practice for a few weeks. Best purchase in a long time no disruption having it installed. Device at clinicians fingertips referral straight to secretary. All referrals have a full audit trail. Only thing I regret is not having it installed earlier.
Rating
Been using Lexacom in our practice for a few weeks. Best purchase in a long time no disruption having it installed. Device at clinicians fingertips referral straight to secretary. All referrals have a full audit trail. Only thing I regret is not having it installed earlier.
Verified Review
Review by Carole, PM in Manchester on 3rd April 2017
Lexacom - by , 21 March, 2017
5 5stars
We have only recently upgraded from analogue dictation and it has revolutionised our typing. We had been using old analogue equipment which was starting to fail, and having researched, Lexacom came with good recommendations. Everyone has embraced the new system and it has made the secretaries workload much more manageable, with no piles of tapes arriving on their desk at 5.30. Our turnaround time on urgent referrals is now almost immediate, and everything else is checked and sent much quicker than before. We operate over two sites and it has saved not only time, but mileage when any of our secretaries is on annual leave.
It really is an excellent tool for improving efficiency at a time when any time saving is really useful.
Rating
We have only recently upgraded from analogue dictation and it has revolutionised our typing. We had been using old analogue equipment which was starting to fail, and having researched, Lexacom came with good recommendations. Everyone has embraced the new system and it has made the secretaries workload much more manageable, with no piles of tapes arriving on their desk at 5.30. Our turnaround time on urgent referrals is now almost immediate, and everything else is checked and sent much quicker than before. We operate over two sites and it has saved not only time, but mileage when any of our secretaries is on annual leave.
It really is an excellent tool for improving efficiency at a time when any time saving is really useful.
Verified Review
Review by Lynn, PM in Glasgow on 21st March 2017
Lexacom - by , 21 March, 2017
4 5stars
Very pleased. Nice easy installation. So much better and more efficient than Stone Age tapes.
Rating
Very pleased. Nice easy installation. So much better and more efficient than Stone Age tapes.
Verified Review
Review by Deb, Administrator in Hertfordshire on 21st March 2017
Lexacom - by , 20 March, 2017
5 5stars
Excellent smooth installation and no issues with the system. Helps the GP refer quicker and the typist to access immediatly
Rating
Excellent smooth installation and no issues with the system. Helps the GP refer quicker and the typist to access immediatly
Verified Review
Review by Dominique, PM in Denbighshire on 20th March 2017
Lexacom - by , 17 March, 2017
5 5stars
The practice team embraced Lexacom with some hesitation, how we loved tangling up tapes, not knowing if there was an "urgent one" budried in the dictation or loosing a tape, remembering to do that referral.... We are truly converted! The administration team absolutely love the new system, its auditable, it is easy to use, work priorities can be made and nothing gets lost, left or missed.
You will not be disapointed it saves time, is efficient and you have a happy administration team, GP's and patients. Now that has to be worth considering! Something great working in the NHS.
Rating
The practice team embraced Lexacom with some hesitation, how we loved tangling up tapes, not knowing if there was an "urgent one" budried in the dictation or loosing a tape, remembering to do that referral.... We are truly converted! The administration team absolutely love the new system, its auditable, it is easy to use, work priorities can be made and nothing gets lost, left or missed.
You will not be disapointed it saves time, is efficient and you have a happy administration team, GP's and patients. Now that has to be worth considering! Something great working in the NHS.
Verified Review
Review by Claire, PM in Wakefield on 17th March 2017
Lexacom - by , 17 March, 2017
5 5stars
We were already using digital dictation prior to moving over to Lexacom and there was some doubt amongst the GP Partners that the switch would make a difference. We have now been using Lexacom for 6 months and none of the GP partners would switch back and the whole practice team has seen benefits. It has eliminated all the issues we had with our old dictation system and has helped increase productivity, efficiency and accuracy.
Lexacom were extremely helpful and informative during the procurement stage, the installation was managed by them brilliantly and the couple of times we have had to use support they have dealt and solved with a query effectively.
Rating
We were already using digital dictation prior to moving over to Lexacom and there was some doubt amongst the GP Partners that the switch would make a difference. We have now been using Lexacom for 6 months and none of the GP partners would switch back and the whole practice team has seen benefits. It has eliminated all the issues we had with our old dictation system and has helped increase productivity, efficiency and accuracy.
Lexacom were extremely helpful and informative during the procurement stage, the installation was managed by them brilliantly and the couple of times we have had to use support they have dealt and solved with a query effectively.
Verified Review
Review by Matt IT Manager in Derbyshire on 17th March 2017
Lexacom - by , 17 March, 2017
5 5stars
Very happy with the system. Installation was done well and training given to clinicians and admin staff on the same day.

Very easy to use.
Rating
Very happy with the system. Installation was done well and training given to clinicians and admin staff on the same day.

Very easy to use.
Verified Review
Review by Keely, PM in Chorley on 17th March 2017
Lexacom - by , 17 March, 2017
5 5stars
Has really made a difference to both the GP's and the secretaries, thank you :-)
Rating
Has really made a difference to both the GP's and the secretaries, thank you :-)
Verified Review
Review by Marie, Assistant PM in Derby on 17th March 2017
Lexacom - by , 17 March, 2017
5 5stars
Recently installed Lexacom Digital Dictation in the practice. All of the GPs and administrative staff find it extremely easy to use and very efficient. Turnaround times for referrals has been dramatically reduced within the practice as a result. More often than not, dictation can be processed and signed off by a GP within hours of the patient being seen (and sometimes even within the same consulting session). Working over 2 surgery sites with only 1 secretary at the main surgery site meant that delays in her receiving the dictation are now a thing of the past. Great customer service from Lexacom and the installation staff on the day were very informative. Would definitely highly recommend.
Rating
Recently installed Lexacom Digital Dictation in the practice. All of the GPs and administrative staff find it extremely easy to use and very efficient. Turnaround times for referrals has been dramatically reduced within the practice as a result. More often than not, dictation can be processed and signed off by a GP within hours of the patient being seen (and sometimes even within the same consulting session). Working over 2 surgery sites with only 1 secretary at the main surgery site meant that delays in her receiving the dictation are now a thing of the past. Great customer service from Lexacom and the installation staff on the day were very informative. Would definitely highly recommend.
Verified Review
Review by Lyn, PM in Perth on 17th March 2017
Lexacom - by , 17 March, 2017
5 5stars
We moved onto Lexacom 6 months ago and have found it very easy to work with. The doctors were used to the traditional dictation method but found the transition very easy. The training and support was great. It's really easy to track referrals and the clarity of the recording is also good.
Rating
We moved onto Lexacom 6 months ago and have found it very easy to work with. The doctors were used to the traditional dictation method but found the transition very easy. The training and support was great. It's really easy to track referrals and the clarity of the recording is also good.
Verified Review
Review by Annette, PM in Cheshire on 17th March 2017
Lexacom - by , 17 March, 2017
5 5stars
Very happy with Lexacom from initial demonstration to installation of equipment. GPs and typists again very happy with ease of use and functionality since installation. Wish we had purchased digital dictation years ago!.
Rating
Very happy with Lexacom from initial demonstration to installation of equipment. GPs and typists again very happy with ease of use and functionality since installation. Wish we had purchased digital dictation years ago!.
Verified Review
Review by Julie, PM in Tyne and Wear on 17th March 2017
Lexacom - by , 17 March, 2017
4 5stars
We have had Lexacom for just over 6 months. The transition and installation was seamless. The doctor's save so much time now. The dictation is clear. The system is a lot more secure and easy to use. You can prioritise your work load and see at a glance the work that needs doing instantly . I would highly recommend this to any of my neighbouring practices.
Rating
We have had Lexacom for just over 6 months. The transition and installation was seamless. The doctor's save so much time now. The dictation is clear. The system is a lot more secure and easy to use. You can prioritise your work load and see at a glance the work that needs doing instantly . I would highly recommend this to any of my neighbouring practices.
Verified Review
Review by Susan, PM in Huddersfield on 17th March 2017
Lexacom - by , 17 March, 2017
5 5stars
Only being using this system for 6 months, excellent
Rating
Only being using this system for 6 months, excellent
Verified Review
Review by Ann, Business Manager in Cleveland on 17th March 2017
Lexacom - by , 17 March, 2017
5 5stars
We recently had Lexacom installed. The initial consultation to see how the system works with our clinical system was really informative and extremely helpful. I wanted to be sure that this was going to save the practice time and that it would be effective and efficient before I committed to the installation. Once installed, which was seamless, it made a huge difference to both the GP's and the Medical Secretary in terms of time saving, and they all found the system really easy to navigate. I would certainly recommend Lexacom
Rating
We recently had Lexacom installed. The initial consultation to see how the system works with our clinical system was really informative and extremely helpful. I wanted to be sure that this was going to save the practice time and that it would be effective and efficient before I committed to the installation. Once installed, which was seamless, it made a huge difference to both the GP's and the Medical Secretary in terms of time saving, and they all found the system really easy to navigate. I would certainly recommend Lexacom
Verified Review
Review by Mel, PM in Nottinhamshire on 17th March 2017
Lexacom - by , 02 March, 2017
5 5stars
Recently upgraded and our GP's are now enjoying it even more with the app on their phone. Would recommend 100%. It is efficient and saves time.
Rating
Recently upgraded and our GP's are now enjoying it even more with the app on their phone. Would recommend 100%. It is efficient and saves time.
Verified Review
Review by Carol, PM in London on 2nd March 2017
Lexacom - by , 21 December, 2016
5 5stars
Lexacom ECHO is fantastic and saves us a huge amount of time!

Adam Bray has been incredibly helpful throughout our transition to the new digital dictation system.
Rating
Lexacom ECHO is fantastic and saves us a huge amount of time!

Adam Bray has been incredibly helpful throughout our transition to the new digital dictation system.
Verified Review
Review by Abi, GP Practice in Devon on 21st December 2016
Lexacom - by , 20 December, 2016
5 5stars
We find Lexacom easy to use and invaluable to the workflow in the Practice. The flexibility with being able to find and retrieve dictations has proved very useful on more than one occasion. We also use the transcription service which has been a life saver when short staffed! The support has always been excellent.
Rating
We find Lexacom easy to use and invaluable to the workflow in the Practice. The flexibility with being able to find and retrieve dictations has proved very useful on more than one occasion. We also use the transcription service which has been a life saver when short staffed! The support has always been excellent.
Verified Review
Review by Sue, GP Practice in Warrington on 20th December 2016
Lexacom - by , 15 December, 2016
5 5stars
Fantastic product. Echo really helps with medical terminology, having a cloud-based system has made working across sites so much quicker.
Adam Bray & the support team from Lexacom are knowledgeable and really helpful.
Worth every penny.
Rating
Fantastic product. Echo really helps with medical terminology, having a cloud-based system has made working across sites so much quicker.
Adam Bray & the support team from Lexacom are knowledgeable and really helpful.
Worth every penny.
Verified Review
Review by Cindy, PM in Devon on 16th December 2016
Lexacom - by , 14 December, 2016
5 5stars
We have only been using Lexacom for a short while, but I honestly don't know how we coped before. The clarity of the dictation is far superior to tapes, the management of workflow is so much easier. Our secretary is able to see urgent letters as soon as they come into her inbox and can generate immediately. Our Partners are able to dictate letters from home. This is a huge benefit as if they are part time, they can still send in work to the Secretary and she receives a constant, steady workflow rather than being inundated with work that the Partners have built up on several tapes.
From the moment we contacted Lexacome, they have been extremely efficient. it has been a quick and easy transition to this new digital systems and we could not be happier
Rating
We have only been using Lexacom for a short while, but I honestly don't know how we coped before. The clarity of the dictation is far superior to tapes, the management of workflow is so much easier. Our secretary is able to see urgent letters as soon as they come into her inbox and can generate immediately. Our Partners are able to dictate letters from home. This is a huge benefit as if they are part time, they can still send in work to the Secretary and she receives a constant, steady workflow rather than being inundated with work that the Partners have built up on several tapes.
From the moment we contacted Lexacome, they have been extremely efficient. it has been a quick and easy transition to this new digital systems and we could not be happier
Verified Review
Review by Debbie, PM in Southhampton on 16th December 2016
Lexacom - by , 16 November, 2016
5 5stars
Great product - wish we had had it years ago. Gets the dictation from GP to typist super quick. Would especially like to praise the Help Desk - always very helpful and informative (and very patient with a bit of a technophobe like myself). Also, phone is answered usually within a minute or so with no queuing - Amazing!!
Rating
Great product - wish we had had it years ago. Gets the dictation from GP to typist super quick. Would especially like to praise the Help Desk - always very helpful and informative (and very patient with a bit of a technophobe like myself). Also, phone is answered usually within a minute or so with no queuing - Amazing!!
Verified Review
Review by Carole, GP Practice in Eastbourne on 16th November 2016
Lexacom - by , 15 November, 2016
5 5stars
Great service and after sales care. A very decent product and company. Lexacom has made a significant improvement to how we undertake dictation and has resolved the resourcing issues we faced. Easy to use and the benefits speak for themselves,
Rating
Great service and after sales care. A very decent product and company. Lexacom has made a significant improvement to how we undertake dictation and has resolved the resourcing issues we faced. Easy to use and the benefits speak for themselves,
Verified Review
Review by Amanda, PM in East Sussex on 14th November 2016
Lexacom - by , 12 November, 2016
5 5stars
Within one week Lexacom transformed our dictation management. Our GPs are of the view that this system has transformed the way they work probably more than any other system change in recent years. Our secretaries always know their workload and we can respond quickly to flex hours as necessary.
Rating
Within one week Lexacom transformed our dictation management. Our GPs are of the view that this system has transformed the way they work probably more than any other system change in recent years. Our secretaries always know their workload and we can respond quickly to flex hours as necessary.
Verified Review
Review by Paul, PM in Basingstoke on 14th November 2016
Lexacom - by , 10 November, 2016
5 5stars
How I wish we had changed to Lexacom years ago! No more rewinding tapes backwards and forwards or playing 'hunt the urgent referral' its so much easier to see them listed clearly on the screen with urgent referrals highlighted clearly. The system is very easy to use and on the rare occasion we have needed to call support we have been given an excellent service.
Rating
How I wish we had changed to Lexacom years ago! No more rewinding tapes backwards and forwards or playing 'hunt the urgent referral' its so much easier to see them listed clearly on the screen with urgent referrals highlighted clearly. The system is very easy to use and on the rare occasion we have needed to call support we have been given an excellent service.
Verified Review
Review by Sandra, PM in Bedfordshire on 10th November 2016
Lexacom - by , 31 October, 2016
5 5stars
With all the current pressures that we face we need to think smart and think efficient about our daily activity - Lexacom is the ideal partner to support that mentality. It is an excellent tool to manage complex responsibilities as it supports the efficient management, prioritisation and completion of a critical workload. The process of changing from archaic tape dictation to a digital process was both simple and smooth - and a great boost to staff morale !
Rating
With all the current pressures that we face we need to think smart and think efficient about our daily activity - Lexacom is the ideal partner to support that mentality. It is an excellent tool to manage complex responsibilities as it supports the efficient management, prioritisation and completion of a critical workload. The process of changing from archaic tape dictation to a digital process was both simple and smooth - and a great boost to staff morale !
Verified Review
Review by Kieran, PM in Cheshire on 31st October 2016
Lexacom - by , 12 October, 2016
5 5stars
I would highly recommend Lexacom especially Lexacom Echo. We previously used digital dictaphone a, each GP had there own machine. We wanted to reduce the secretary’s workload, to manage the workflow better, to monitor the workload, see what was outstanding as each office experiences different levels of demand, so that the secretaries could help each other to clear letters. We also wanted something that was easy for secretaries to use and to eliminate the danger of the Dictaphone’s going missing. In addition we wanted a system which used speech recognition to reduce the time spent on typing. The secretaries at the practice don’t just do typing, they carry out all tasks associated with their GP i.e taking all calls in their office to book appointments, prescriptions, queries, scanning documents etc. So to reduce their workload was the main objective. Lexacom Echo is easy to use, very clear and the transcription is improving the more it's used. Both the GPs and secretaries are managing their workload better due to the tracking and using one secretary pool for all dictation. This was our aim so we're pleased with it.
Rating
I would highly recommend Lexacom especially Lexacom Echo. We previously used digital dictaphone a, each GP had there own machine. We wanted to reduce the secretary’s workload, to manage the workflow better, to monitor the workload, see what was outstanding as each office experiences different levels of demand, so that the secretaries could help each other to clear letters. We also wanted something that was easy for secretaries to use and to eliminate the danger of the Dictaphone’s going missing. In addition we wanted a system which used speech recognition to reduce the time spent on typing. The secretaries at the practice don’t just do typing, they carry out all tasks associated with their GP i.e taking all calls in their office to book appointments, prescriptions, queries, scanning documents etc. So to reduce their workload was the main objective. Lexacom Echo is easy to use, very clear and the transcription is improving the more it's used. Both the GPs and secretaries are managing their workload better due to the tracking and using one secretary pool for all dictation. This was our aim so we're pleased with it.
Verified Review
Review by Cathy, PM in Buckinghamshire on 12th October 2016
Lexacom - by , 20 September, 2016
5 5stars
We have completed our 30 day trial & could not live without Lexacom now. Real panic at thought we might lose it even for a day. Transformed process into a super efficient service. Gp's get letters at end of each session to sign, no blank or lost tapes, full audit history & tweaks that have improved interaction with clinical systems over the years. Clinicans, Secretaries and PM's ALL think its the best thing since sliced bread.
Rating
We have completed our 30 day trial & could not live without Lexacom now. Real panic at thought we might lose it even for a day. Transformed process into a super efficient service. Gp's get letters at end of each session to sign, no blank or lost tapes, full audit history & tweaks that have improved interaction with clinical systems over the years. Clinicans, Secretaries and PM's ALL think its the best thing since sliced bread.
Verified Review
Review by Carey, PM in East Sussex on 20th September 2016
Lexacom - by , 23 August, 2016
4 5stars
Lexacom installed just a couple of weeks ago; it has transformed our dictation system. From the initial enquiry through to the installation we were kept informed and nothing was too much trouble. GP's comments are that it is very user friendly and seamless. On the typing side, it enables the typist to prioritise the workload easily and efficiently. Should have had it years ago :-)
Rating
Lexacom installed just a couple of weeks ago; it has transformed our dictation system. From the initial enquiry through to the installation we were kept informed and nothing was too much trouble. GP's comments are that it is very user friendly and seamless. On the typing side, it enables the typist to prioritise the workload easily and efficiently. Should have had it years ago :-)
Verified Review
Review by Sylvi, GP practice in North Humberside on 23rd August 2016
Lexacom - by , 19 August, 2016
5 5stars
We have been using Lexacom's dictation software for around 6 months now and couldn't be happier with both the product and the company. Very responsive to any form of enquiry and delivers what it says when it says. Can highly recommend.
Rating
We have been using Lexacom's dictation software for around 6 months now and couldn't be happier with both the product and the company. Very responsive to any form of enquiry and delivers what it says when it says. Can highly recommend.
Verified Review
Review by Kevin, Pm in Kent on 19th August 2016
Lexacom - by , 12 August, 2016
4 5stars
Our practice has been using this system since May 2016. The quality of the system is excellent. Both Clinicians and Secretaries are very happy with the performance.

From a management perspective it has improved our audit tracking and is so easy to use.
Rating
Our practice has been using this system since May 2016. The quality of the system is excellent. Both Clinicians and Secretaries are very happy with the performance.

From a management perspective it has improved our audit tracking and is so easy to use.
Verified Review
Review by Marie, PM in Bolton on 12th August 2016
Lexacom - by , 12 August, 2016
5 5stars
Wish we'd thought about this years ago. We've been using analogue dictation until now, and had a few nightmare scenarios with blank tapes, lost tapes and "buried" urgent referrals over the years. Tried the 30 day trial and ALL the gps were enthused to keep the system after the free trial. The added transparency in both directions is much safer than tapes and the automatic link to patient's clinical record helps reduce the likelihood of the wrong patient being written to / about. It seems expensive to install, but over the lifetime of the hardware it works out very reasonable for hardware, and the licences and support are not too expensive going forward. Replacement analogue handsets and tapes are becoming more expensive, so it made sense to us to go digital now. I'd happily recommend it!
Rating
Wish we'd thought about this years ago. We've been using analogue dictation until now, and had a few nightmare scenarios with blank tapes, lost tapes and "buried" urgent referrals over the years. Tried the 30 day trial and ALL the gps were enthused to keep the system after the free trial. The added transparency in both directions is much safer than tapes and the automatic link to patient's clinical record helps reduce the likelihood of the wrong patient being written to / about. It seems expensive to install, but over the lifetime of the hardware it works out very reasonable for hardware, and the licences and support are not too expensive going forward. Replacement analogue handsets and tapes are becoming more expensive, so it made sense to us to go digital now. I'd happily recommend it!
Verified Review
Review by Eileen, PM in Fort William on 12th August 2016
Lexacom - by , 25 July, 2016
4 5stars
Very good system; secretaries like it and I can see a quick overview of how the workload is at any time.
Excellent customer service and in particular the helpdesk is very responsive.
Rating
Very good system; secretaries like it and I can see a quick overview of how the workload is at any time.
Excellent customer service and in particular the helpdesk is very responsive.
Verified Review
Review by Diane, GP practice in Wolverhampton on 25th July 2016
Lexacom - by , 01 July, 2016
5 5stars
This system has been a very valuable tool for our practice, The system is easy to use and even the most technophobic person can easily adapt to it. It has drastically reduced the processing and waiting times for typing of letters and has enabled all staff to better manage and prioritise their workload. The benefits have been felt throughout the entire practice from Patients, Secretaries, Admin staff and of course Clinicains. The service desk support team have been excellent too.
Rating
This system has been a very valuable tool for our practice, The system is easy to use and even the most technophobic person can easily adapt to it. It has drastically reduced the processing and waiting times for typing of letters and has enabled all staff to better manage and prioritise their workload. The benefits have been felt throughout the entire practice from Patients, Secretaries, Admin staff and of course Clinicains. The service desk support team have been excellent too.
Verified Review
Review by Dawn, Finance Manager at a GP practice in Surrey on 1st July 2016
Lexacom - by , 02 June, 2016
5 5stars
We have been using Lexacom's dictation software for around 6 months now and couldn't be happier with both the product and the company. Very responsive to any form of enquiry and delivers what it says when it says. Can highly recommend.
Rating
We have been using Lexacom's dictation software for around 6 months now and couldn't be happier with both the product and the company. Very responsive to any form of enquiry and delivers what it says when it says. Can highly recommend.
Verified Review
Review by Kevin, PM in Bromley on 2nd June 2016
Lexacom - by , 06 May, 2016
4 5stars
We were interested in a user friendly, yet sophisticated Digital Dictation System which offered us a broader range of service than a simple digital dication. Lexacom system dose all of these. Without the doubt the fact that the entire practice team could try the system for free for 30 days allowed us to have the system working our way and to see if it met our expectation. We are happy to have made the move and will be happy to recommend Lexacom to those of you who are thinking of a move in digital direction
Rating
We were interested in a user friendly, yet sophisticated Digital Dictation System which offered us a broader range of service than a simple digital dication. Lexacom system dose all of these. Without the doubt the fact that the entire practice team could try the system for free for 30 days allowed us to have the system working our way and to see if it met our expectation. We are happy to have made the move and will be happy to recommend Lexacom to those of you who are thinking of a move in digital direction
Verified Review
Review by Peyman, Management Partner in Glasgow on 6th May 2016
Lexacom - by , 20 April, 2016
4 5stars
We have had a problem with availability of licenses and Simon Brady has been particularly helpful in offering solutions. Many thanks.
Rating
We have had a problem with availability of licenses and Simon Brady has been particularly helpful in offering solutions. Many thanks.
Verified Review
Review by Paula, PM in Cheshire on 20th April 2016
Lexacom - by , 20 April, 2016
4 5stars
Efficient service from quote to installation.
Rating
Efficient service from quote to installation.
Verified Review
Review by Meryl, PM in Manchester on 20th April 2016
Lexacom - by , 19 April, 2016
4 5stars
Absolutely fantastic system. Has streamlined our secretaries workload so that a steady flow of dictation, which highlights urgent letters to be typed throughout the day. Very easy to use
Rating
Absolutely fantastic system. Has streamlined our secretaries workload so that a steady flow of dictation, which highlights urgent letters to be typed throughout the day. Very easy to use
Verified Review
Review by Sue, PM in South Yorkshire on 19th April 2016
Lexacom - by , 19 April, 2016
5 5stars
We are very pleased with our decision to use Lexacom. The whole process was dealt with professionally and there is plenty of help available should you need it together with a fantastic after service. We would thoroughly recommend it.
Rating
We are very pleased with our decision to use Lexacom. The whole process was dealt with professionally and there is plenty of help available should you need it together with a fantastic after service. We would thoroughly recommend it.
Verified Review
Review by Sally, Senior Practice Administrator on 19th April 2016
Lexacom - by , 07 April, 2016
4 5stars
Lexacom were excellent in making the upgrade from version 2 to 3 in the most simplest and convenient way. Lexacom 3 is more user friendly with a cleaner interface making it easier to use for GPs and secretaries. The intigration with SystmOne is hugely beneficial.
Rating
Lexacom were excellent in making the upgrade from version 2 to 3 in the most simplest and convenient way. Lexacom 3 is more user friendly with a cleaner interface making it easier to use for GPs and secretaries. The intigration with SystmOne is hugely beneficial.
Verified Review
Review by Ross, IT Manager in Northumberland on 7th April 2016
Lexacom - by , 22 March, 2016
5 5stars
Excellent product which performs very well in our practice. Additional functionality much appreciated as can now forward dictation back to clinician if any queries. Good to be able to see at a glance a summary of 2ww/urgents/routines - whilst still typing.
Rating
Excellent product which performs very well in our practice. Additional functionality much appreciated as can now forward dictation back to clinician if any queries. Good to be able to see at a glance a summary of 2ww/urgents/routines - whilst still typing.
Verified Review
Review by Julie, PM in Cheshire on 22nd March 2016
Lexacom - by , 09 March, 2016
5 5stars
We had Lexacom installed just over 6 months ago and everything has been so easy. The training was simple and easy to understand. It is easier to prioritise work as it is all visible at a glance including how long each piece of dictation is. Work flows from the doctor to the secretaries quicker as they don't wait to fill a tape up. The secretaries are delighted with the system and we have no complaints from the doctors.
The only slight niggle the secretaries have reported is that the volume isn't that loud so you need to ensure your doctors don't whisper.
Rating
We had Lexacom installed just over 6 months ago and everything has been so easy. The training was simple and easy to understand. It is easier to prioritise work as it is all visible at a glance including how long each piece of dictation is. Work flows from the doctor to the secretaries quicker as they don't wait to fill a tape up. The secretaries are delighted with the system and we have no complaints from the doctors.
The only slight niggle the secretaries have reported is that the volume isn't that loud so you need to ensure your doctors don't whisper.
Verified Review
Review by Julie, PM in Watford on 9th March 2016
Lexacom - by , 03 March, 2016
5 5stars
The software is intuitive and easy to use for both clinical and non-clinical staff. Good support line when it's been needed, which hasn't been often because the system is very reliable. No heavy sales pitch when we first enquired about it. All good.
Rating
The software is intuitive and easy to use for both clinical and non-clinical staff. Good support line when it's been needed, which hasn't been often because the system is very reliable. No heavy sales pitch when we first enquired about it. All good.
Verified Review
Review by Emma, PM in East London on 3rd March 2016
Lexacom - by , 08 February, 2016
5 5stars
This dictation software has proved very beneficial for the practice, particulary due to been across 3 sites. This has reduced the time taken for referrals to be typed by the centralised secretarial team and the GP team find it very user friendly.

The secreatiral team find now that the workload can be equally shared due to receiving the referrals instantly rather than them been saved on a tape to come across at the end of the week. Also the dication is much clearer than the old system (dictation tapes).

Overall, has proved to be a positive change.
Rating
This dictation software has proved very beneficial for the practice, particulary due to been across 3 sites. This has reduced the time taken for referrals to be typed by the centralised secretarial team and the GP team find it very user friendly.

The secreatiral team find now that the workload can be equally shared due to receiving the referrals instantly rather than them been saved on a tape to come across at the end of the week. Also the dication is much clearer than the old system (dictation tapes).

Overall, has proved to be a positive change.
Verified Review
Review by Angela, PM in Leeds on 8th February 2016
Lexacom - by , 05 February, 2016
5 5stars
Pre purchase we were given a presentation by the company. It was factual, concise and NOT a hard sell at all. We agreed to trial the product: we were given full training and support all of which was managed professionally.
All of us loved the product and it has made a massive difference to our secretaries being able to manage their workloads.
We have purchased the product and to date have had no problems whatsoever with it.
Highly recommend.
Rating
Pre purchase we were given a presentation by the company. It was factual, concise and NOT a hard sell at all. We agreed to trial the product: we were given full training and support all of which was managed professionally.
All of us loved the product and it has made a massive difference to our secretaries being able to manage their workloads.
We have purchased the product and to date have had no problems whatsoever with it.
Highly recommend.
Verified Review
Review by Maria, PM in Skelmersdale on 5th February 2016
Lexacom - by , 05 January, 2016
5 5stars
Installation went smoothly with no problems. Training was easy to understand. All users very happy with the software and are having no problems.
Rating
Installation went smoothly with no problems. Training was easy to understand. All users very happy with the software and are having no problems.
Verified Review
Review by Lisa, GP practice in Hartlepool on 6th January 2016
Lexacom - by , 23 December, 2015
4 5stars
I have been very pleased with Lexacom. The support is good, it has saved us time and it has made it so much easier to prioritise the work.
Rating
I have been very pleased with Lexacom. The support is good, it has saved us time and it has made it so much easier to prioritise the work.
Verified Review
Review by Kelly, GP practice in Brighton on 23rd December 2015
Lexacom - by , 18 December, 2015
5 5stars
Top notch. Installed in Oct 2015 and it was like a dream. Dead easy on install and intuitive. The GPs love the iphone and android apps and use them to dictate whilst on home visits or when they get home. We're using a combination of smartphone apps, desktop microphones and some digital Dictaphones for locum or branch surgery work. The traceability through the system is so much better than the old tapes, with nothing getting lost and no IG risks anymore. Very pleased with the system.
Rating
Top notch. Installed in Oct 2015 and it was like a dream. Dead easy on install and intuitive. The GPs love the iphone and android apps and use them to dictate whilst on home visits or when they get home. We're using a combination of smartphone apps, desktop microphones and some digital Dictaphones for locum or branch surgery work. The traceability through the system is so much better than the old tapes, with nothing getting lost and no IG risks anymore. Very pleased with the system.
Verified Review
Review by Paul, GP practice in Colchester on 18th December 2015
Lexacom - by , 09 December, 2015
5 5stars
We installed Lexacom 3 back in July 2015 and we haven't looked back, best decision in a while! Everyone at Lexacom has been incredibly helpful and professional, ensuring a swift set up and fast responses to any blips that have occurred; Lexacom links really well to SystmOne.
All the team are really pleased with the ease of use; GPs, medical secretaries and myself as Practice Manager. The administrators' platform is great for seeing outstanding dictation and managing resource, and there is really useful tracking for the med secs, from dictation to dispatch. We've recently had to sign up to the outsourced dictation due to staff absence and were amazed at the ease in which we were able to start using the service. This has really helped us as we've not had to switch staff from other areas to cover, at short notice.
Overall, a fabulous service and happy to recommend!
Rating
We installed Lexacom 3 back in July 2015 and we haven't looked back, best decision in a while! Everyone at Lexacom has been incredibly helpful and professional, ensuring a swift set up and fast responses to any blips that have occurred; Lexacom links really well to SystmOne.
All the team are really pleased with the ease of use; GPs, medical secretaries and myself as Practice Manager. The administrators' platform is great for seeing outstanding dictation and managing resource, and there is really useful tracking for the med secs, from dictation to dispatch. We've recently had to sign up to the outsourced dictation due to staff absence and were amazed at the ease in which we were able to start using the service. This has really helped us as we've not had to switch staff from other areas to cover, at short notice.
Overall, a fabulous service and happy to recommend!
Verified Review
Review by Clair, PM in West Sussex on 9th December 2015
Lexacom - by , 04 December, 2015
4 5stars
I am very pleased with this system it is much better than our old tapes and dictating machine. We are still having teething problems as it is all very new. Is there any way you can rewind dictation with one button rather than use the footpeddal. I wasn't here for the training as on holiday for the week so it may be something simple. Or possibly further training could be offered.
Rating
I am very pleased with this system it is much better than our old tapes and dictating machine. We are still having teething problems as it is all very new. Is there any way you can rewind dictation with one button rather than use the footpeddal. I wasn't here for the training as on holiday for the week so it may be something simple. Or possibly further training could be offered.
Verified Review
Review by Julie, GP practice in Chester on 4th December 2015
Lexacom - by , 03 December, 2015
5 5stars
Initital demonstration and training very clear and straightforward. Lexacom is so easy to use. It is such a delight to have software that makes your day more efficient!
Rating
Initital demonstration and training very clear and straightforward. Lexacom is so easy to use. It is such a delight to have software that makes your day more efficient!
Verified Review
Review by Bev, GP Practice in Surrey on 3rd December 2015
Lexacom - by , 02 December, 2015
5 5stars
Had a wonderful demonstration, trial period and transfer into new system.
Everyone who uses the system thinks it is a valuable asset to the practice.
Would highly recommend
Rating
Had a wonderful demonstration, trial period and transfer into new system.
Everyone who uses the system thinks it is a valuable asset to the practice.
Would highly recommend
Verified Review
Review by Adele, GP Practice in County Durham on 2nd December 2015
Lexacom - by , 02 December, 2015
5 5stars
Excellent support from team, helping us to resolve any queries and problems following installation. From demonstration through trial period and completing contract, Lexacom have been first class.
Rating
Excellent support from team, helping us to resolve any queries and problems following installation. From demonstration through trial period and completing contract, Lexacom have been first class.
Verified Review
Review by Liz , GP Practice in Pulborough on 2nd December 2015
Lexacom - by , 02 November, 2015
4 5stars
Simon has been great - keeping in touch thorughout the whole process. The other members of the team have also been very helpful during the installation process. We have had no need to ring helpline yet but I am confident that it will be a pleasant enough process too.
Rating
Simon has been great - keeping in touch thorughout the whole process. The other members of the team have also been very helpful during the installation process. We have had no need to ring helpline yet but I am confident that it will be a pleasant enough process too.
Verified Review
Review by Jackie, PM in Strabane (Northern Ireland) on 2nd November 2015
Lexacom - by , 12 October, 2015
5 5stars
From our initial demonstration meeting with Simon Brady, Lexacom have been first class. We initially went through a free 1 month's trial of the system, which allowed us to thoroughly use the system to ensure that it was an upgrade on our current dictation system....which it was.

The install and the training provided by Jeremy was what we needed. The installation of the software was quick and went without any real problems. We had a session with our secretaries and then a big group session with our clinicians. Due to the ease of use of the Lexacom software, only half hour was really needed to give the both sets of staff a overview on how to use the system. This was then followed up by myself when needed with individual staff members.

The software is easy to use from all sides - secretaries, clinicians and administrators. The dedicated microphones are also a must. It makes doing a dictation so much easier.

I would recommend Lexacom to any practice that has issues with how they make, manage and transcribe their dictations.
Rating
From our initial demonstration meeting with Simon Brady, Lexacom have been first class. We initially went through a free 1 month's trial of the system, which allowed us to thoroughly use the system to ensure that it was an upgrade on our current dictation system....which it was.

The install and the training provided by Jeremy was what we needed. The installation of the software was quick and went without any real problems. We had a session with our secretaries and then a big group session with our clinicians. Due to the ease of use of the Lexacom software, only half hour was really needed to give the both sets of staff a overview on how to use the system. This was then followed up by myself when needed with individual staff members.

The software is easy to use from all sides - secretaries, clinicians and administrators. The dedicated microphones are also a must. It makes doing a dictation so much easier.

I would recommend Lexacom to any practice that has issues with how they make, manage and transcribe their dictations.
Verified Review
Review by Adam, IT and Data Quality Manager at a GP Practice in Sheffield on 12th October 2015
Lexacom - by , 12 October, 2015
5 5stars
Super System and Super Service. System was very easy to set up and full training provided on how to manage. Helpdesk is excellent and solves problems there and then and with no hassle. HIGHLY RECOMMENDED
Rating
Super System and Super Service. System was very easy to set up and full training provided on how to manage. Helpdesk is excellent and solves problems there and then and with no hassle. HIGHLY RECOMMENDED
Verified Review
Review by Paul, PM in Reading on 12th October 2015
Lexacom - by , 12 September, 2015
5 5stars
Sorted our dictation problems in a matter of days and always supportive when issues arise. Thanks to Simon Brady who is always very quick to respond to emails - we are working much smarter with our new system.
Rating
Sorted our dictation problems in a matter of days and always supportive when issues arise. Thanks to Simon Brady who is always very quick to respond to emails - we are working much smarter with our new system.
Verified Review
Review by Anna, PM in Carlisle on 12th September 2015
Lexacom - by , 28 August, 2015
4 5stars
Everyone is very happy with the system so far - it has made things much easier for our secretaries and all the GPs are happy with the process. It's great to be able to use the system as an Administrator too!! We look forward to enabling it at our branch surgery.
Rating
Everyone is very happy with the system so far - it has made things much easier for our secretaries and all the GPs are happy with the process. It's great to be able to use the system as an Administrator too!! We look forward to enabling it at our branch surgery.
Verified Review
Review by Sarah, PM in Derbyshire on 28th August 2015
Lexacom - by , 20 August, 2015
5 5stars
Excellent communication throughout whole sales / installation process. Great product. Brilliant trainer who pitched the installation / training at exactly the right level.
Rating
Excellent communication throughout whole sales / installation process. Great product. Brilliant trainer who pitched the installation / training at exactly the right level.
Verified Review
Review by Nicola, PM in West Sussex on 20th August 2015
Lexacom - by , 03 August, 2015
5 5stars
Lexacom – no batteries or tapes required again! Very versatile digital voice recorders, providing excellent recording performance and playback options. Maximisation of use all features with ease for all members of the team, even those with limited IT skills. Very affordable with an excellent support service available if you have any problems – which we didn’t! Well done Lexacom :)
Rating
Lexacom – no batteries or tapes required again! Very versatile digital voice recorders, providing excellent recording performance and playback options. Maximisation of use all features with ease for all members of the team, even those with limited IT skills. Very affordable with an excellent support service available if you have any problems – which we didn’t! Well done Lexacom :)
Verified Review
Review by Christina, GP Practice in Glasgow on 3rd August 2015
Lexacom - by , 17 July, 2015
5 5stars
We have been using Lexacom for past 7 years and the GPs & Secretaries love it. Customer service is also very good, we never have a problem asking them for help, it is also very good as we outsource about 2 days per week of secretarial work, and it works very well.
Rating
We have been using Lexacom for past 7 years and the GPs & Secretaries love it. Customer service is also very good, we never have a problem asking them for help, it is also very good as we outsource about 2 days per week of secretarial work, and it works very well.
Verified Review
Review by Evelyn, PM in Wigan on 17th July 2015
Lexacom - by , 13 July, 2015
5 5stars
Have recently started using digital dictation and GPs have adapted to this quickly, we also have two sites and it is working well between both using terminal services. Secretarial staff have provided excellent feedback regarding using this. Dictation is clear, quick and there is no need to visit other sites to pick up dictation. Dealing with the company was also good and having a months free trail also helps. Certainly a hit with our practice and would highly recommend it to others.
Rating
Have recently started using digital dictation and GPs have adapted to this quickly, we also have two sites and it is working well between both using terminal services. Secretarial staff have provided excellent feedback regarding using this. Dictation is clear, quick and there is no need to visit other sites to pick up dictation. Dealing with the company was also good and having a months free trail also helps. Certainly a hit with our practice and would highly recommend it to others.
Verified Review
Review by Pauline, PM in Strathclyde on 13th July 2015
Lexacom - by , 10 July, 2015
5 5stars
We feel the installation of Lexacom has made our workload so much easier to manage! It's clear how many referrals we have in, which are 2wks/urgent/routine. We can also clearly identify which patients have referrals waiting to type if queries arise. It's very easy to use too.

We'd definitely recommend this system to others.
Rating
We feel the installation of Lexacom has made our workload so much easier to manage! It's clear how many referrals we have in, which are 2wks/urgent/routine. We can also clearly identify which patients have referrals waiting to type if queries arise. It's very easy to use too.

We'd definitely recommend this system to others.
Verified Review
Review by Lorna, PM in Wigan on 10th July 2015
Lexacom - by , 09 July, 2015
5 5stars
Excellent system that the clinicians and secretaries are very happy with. Made use of the 30 day demonstration, but was confident within the first week that we were going to keep the system. Sales and support have also been very good and answered any questions in a timely manner.
Rating
Excellent system that the clinicians and secretaries are very happy with. Made use of the 30 day demonstration, but was confident within the first week that we were going to keep the system. Sales and support have also been very good and answered any questions in a timely manner.
Verified Review
Review by Nick, PM in Lincoln on 9th July 2015
Lexacom - by , 09 July, 2015
5 5stars
We had always used tapes and dictaphones, but due to the high volume of letters we were finding it difficult to locate urgent letters and two week referrals. We have had Lexacom for around 3 months now and wished we had had this sooner. The secretaries and Doctors have found it easy to use. With the indicator of urgent, routine, two weeks etc. it has made life a lot easier. We have had no issues or problems following the installation and would recommend this system to anyone.
Rating
We had always used tapes and dictaphones, but due to the high volume of letters we were finding it difficult to locate urgent letters and two week referrals. We have had Lexacom for around 3 months now and wished we had had this sooner. The secretaries and Doctors have found it easy to use. With the indicator of urgent, routine, two weeks etc. it has made life a lot easier. We have had no issues or problems following the installation and would recommend this system to anyone.
Verified Review
Review by Ann, PM in Wigan on 9th July 2015
Lexacom - by , 30 June, 2015
5 5stars
Contacted Lexacom via their webpage for advice and pricing on digital dictation. Received a quick response and they sent me all the information we needed very promptly. Simon, a member of their team came to the practice and installed a free trial for us. This was a quick and straight forward installation and the training from Simon was excellent. Received a lot of support and assistance during the free trial and the system works excellently within our surgery.

Now fully up and running with Lexacom and looking into their other products.

Highly recommend them, excellent service from start to finish
Rating
Contacted Lexacom via their webpage for advice and pricing on digital dictation. Received a quick response and they sent me all the information we needed very promptly. Simon, a member of their team came to the practice and installed a free trial for us. This was a quick and straight forward installation and the training from Simon was excellent. Received a lot of support and assistance during the free trial and the system works excellently within our surgery.

Now fully up and running with Lexacom and looking into their other products.

Highly recommend them, excellent service from start to finish
Verified Review
Review by Helen, Receptionist in Sheffield on 13th June 2015
Lexacom - by , 30 June, 2015
5 5stars
Great service, good quality equipment, easy installation and a good training package.
Rating
Great service, good quality equipment, easy installation and a good training package.
Verified Review
Review by Clare, PM in Sheffield on 12th June 2015
Lexacom - by , 10 June, 2015
5 5stars
We have recently purchased Lexacom's Digital Dictation System for our Practice, which is so simple to use for both GPs and Medical Secretaries.

Very good service and training from everyone that I have dealt with at Lexacom.

Thank you.
Rating
We have recently purchased Lexacom's Digital Dictation System for our Practice, which is so simple to use for both GPs and Medical Secretaries.

Very good service and training from everyone that I have dealt with at Lexacom.

Thank you.
Verified Review
Review by Stewart, PM in Liverpool on 11th June 2015
Lexacom - by , 01 June, 2015
5 5stars
Having used Lexacom in the past at other practices, I wanted to introduce the practice to this great new digital dictation system.
We have found that Lexacom has improved patient experience and patient outcomes.

Lexacom integrates seamlessly with Emis Web, we will be fully confident that every dictation has the right patient details associated and is filed in the correct patient’s notes.
The practice, which serves 4,500 patients, will improve its efficiency significantly when we switch to Lexacom.

Tracking dictations and keeping on top of workload will be easier and the sound quality and speed of the system will be a much higher quality, thus improving speed of referrals and improving again the high level of service we provide.

This system will markedly improve the environment and workload for our admin team, less paper, as Lexacom has a function which electronically transfers letters without having to print off. Time management will be greatly improved as much time is spent on looking for particular patients on the current system. These contributing factors all will improve the secretaries and clinicians workload and with a more efficient way of working.

The support we have had from Lexacom during the initial set up and training has been excellent, they have gone out of their way and nothing has been to much trouble for the team.

I would highly recommend Lexacom.
Rating
Having used Lexacom in the past at other practices, I wanted to introduce the practice to this great new digital dictation system.
We have found that Lexacom has improved patient experience and patient outcomes.

Lexacom integrates seamlessly with Emis Web, we will be fully confident that every dictation has the right patient details associated and is filed in the correct patient’s notes.
The practice, which serves 4,500 patients, will improve its efficiency significantly when we switch to Lexacom.

Tracking dictations and keeping on top of workload will be easier and the sound quality and speed of the system will be a much higher quality, thus improving speed of referrals and improving again the high level of service we provide.

This system will markedly improve the environment and workload for our admin team, less paper, as Lexacom has a function which electronically transfers letters without having to print off. Time management will be greatly improved as much time is spent on looking for particular patients on the current system. These contributing factors all will improve the secretaries and clinicians workload and with a more efficient way of working.

The support we have had from Lexacom during the initial set up and training has been excellent, they have gone out of their way and nothing has been to much trouble for the team.

I would highly recommend Lexacom.
Verified Review
Review by Kay, PM in Newcastle on 1st June 2015
Lexacom - by , 18 May, 2015
5 5stars
We used dictaphones and tapes and to be honest I was dreading making the transition..but it was so easy and we all love it..wish we had done it sooner!
Rating
We used dictaphones and tapes and to be honest I was dreading making the transition..but it was so easy and we all love it..wish we had done it sooner!
Verified Review
Review by Sandy, Medical Secretary in Wiltshire on 16th May 2015
Lexacom - by , 14 May, 2015
5 5stars
Excellent service that has liberated the doctors and assisted the secretaries. Team extremely helpful.
Rating
Excellent service that has liberated the doctors and assisted the secretaries. Team extremely helpful.
Verified Review
Review by Lesley, PM in Hampshire on 14th May 2015
Lexacom - by , 30 March, 2015
5 5stars
Great service and great product, made working life far more streamlined.
Rating
Great service and great product, made working life far more streamlined.
Verified Review
Review by Rachel, PM in Merseyside on 30th March 2015
Lexacom - by , 26 March, 2015
5 5stars
After using dictaphones and cassette tapes for many years we trialled Lexacom and have gone onto buying the full software. Works very well in the practice, the doctors are able to dictate during consultaton a lot easier and the secretarial staff pick this up almost instantly. No more cassette tapes snapping. It's very user friendly and the support helpline is good.
Rating
After using dictaphones and cassette tapes for many years we trialled Lexacom and have gone onto buying the full software. Works very well in the practice, the doctors are able to dictate during consultaton a lot easier and the secretarial staff pick this up almost instantly. No more cassette tapes snapping. It's very user friendly and the support helpline is good.
Verified Review
Review by Melanie, PM in Manchester on 26th March 2015
Lexacom - by , 23 March, 2015
4 5stars
Easy to use in Admin - all the team happy with things and like being able to see instantly when new letters arrive in the typing pool. GPs are also finding it easy to use as far as we know (no complaints so far anyway!) Your staff were helpful when we had to contact you to add a new member of admin staff to the system last week. All in all, things seem to be running fairly smoothly so far. Thanks
Rating
Easy to use in Admin - all the team happy with things and like being able to see instantly when new letters arrive in the typing pool. GPs are also finding it easy to use as far as we know (no complaints so far anyway!) Your staff were helpful when we had to contact you to add a new member of admin staff to the system last week. All in all, things seem to be running fairly smoothly so far. Thanks
Verified Review
Review by Jane, Admin at a GP practice in Matlock, Derbyshire on 23rd March 2015
Lexacom - by , 23 March, 2015
5 5stars
We have recently had a month's trial of Lexacom. All the Doctors using the system as well as the secretaries are greatly impressed and we will be going ahead and purchasing the system. We are a busy practice with over 12,000 patients. The secretaries have found the system helpful and the Doctors have commented that they can dictate a 2 week urgent referral during the surgery and by the end of their morning session the letter is waiting for their signature and feel that this has greatly improved patient care.
Rating
We have recently had a month's trial of Lexacom. All the Doctors using the system as well as the secretaries are greatly impressed and we will be going ahead and purchasing the system. We are a busy practice with over 12,000 patients. The secretaries have found the system helpful and the Doctors have commented that they can dictate a 2 week urgent referral during the surgery and by the end of their morning session the letter is waiting for their signature and feel that this has greatly improved patient care.
Verified Review
Review by Ann, GP PM in Wigan on 23rd March 2015
Lexacom - by , 16 March, 2015
5 5stars
We have used Lexacom at this practice for a few years and all the GPs have been impressed by its versatility. When we changed clinical systems 18 months ago we were impressed by its integration facility which makes it so much easier for our typist as all details for the patient are linked. I have always found the support team more than able to assist with any IT problems and having contacted them for assistance with having to reload Lexacom after our recent computer upgrade they gave me very clear concise guide and I was able to reinstall it onto all of the clinical room computers very quickly. This means that any of our GPs or locums can dictate easily.
Rating
We have used Lexacom at this practice for a few years and all the GPs have been impressed by its versatility. When we changed clinical systems 18 months ago we were impressed by its integration facility which makes it so much easier for our typist as all details for the patient are linked. I have always found the support team more than able to assist with any IT problems and having contacted them for assistance with having to reload Lexacom after our recent computer upgrade they gave me very clear concise guide and I was able to reinstall it onto all of the clinical room computers very quickly. This means that any of our GPs or locums can dictate easily.
Verified Review
Review by Jenny, GP PM in Cambridge on 16th March 2015
Lexacom - by , 13 March, 2015
5 5stars
Lexacom Digital Dictation works very well in the Practice. Its user friendly for both doctors and the secretarial staff. Any problems and the help desk is only a phone call away where all staff are most obliging and very helpful.
Rating
Lexacom Digital Dictation works very well in the Practice. Its user friendly for both doctors and the secretarial staff. Any problems and the help desk is only a phone call away where all staff are most obliging and very helpful.
Verified Review
Review by Lynda, PM in Cambridgeshire on 13th March 2015
Lexacom - by , 13 March, 2015
4 5stars
Very smooth transition from old style tapes to new digital dictation. The secretary has been very impressed by the clarity of the dictations - making even difficult dictations easier to transcribe.
Rating
Very smooth transition from old style tapes to new digital dictation. The secretary has been very impressed by the clarity of the dictations - making even difficult dictations easier to transcribe.
Verified Review
Review by Sandra, PM in Buckinghamshire on 13th March 2015
Lexacom - by , 13 March, 2015
5 5stars
A great product backed up by a great team! Very helpful and friendly, Lexacom makes dictation so much simpler and more efficient.
Rating
A great product backed up by a great team! Very helpful and friendly, Lexacom makes dictation so much simpler and more efficient.
Verified Review
Review by Matthew, PM in Coventry on 13th March 2015
Lexacom - by , 13 March, 2015
5 5stars
We have used digital dictation for years and have just had a trial with Lexacom which was very well received, much happier that Lexacom integrates with Vision. We are about to have Lexacom installed in the Practice after the trial and if the after sales service is anywhere near the service Simon Brady has given in the past few months we will be very happy.
Rating
We have used digital dictation for years and have just had a trial with Lexacom which was very well received, much happier that Lexacom integrates with Vision. We are about to have Lexacom installed in the Practice after the trial and if the after sales service is anywhere near the service Simon Brady has given in the past few months we will be very happy.
Verified Review
Review by Anne-Marie, IT Manager in Edinburgh on 13th March 2015
Lexacom - by , 13 March, 2015
5 5stars
Excellent service from sales to after sales service. Very friendly and helpful. Works well integrated into systmone, happy to recommend Lexacom as a digital dictation solution.
Rating
Excellent service from sales to after sales service. Very friendly and helpful. Works well integrated into systmone, happy to recommend Lexacom as a digital dictation solution.
Verified Review
Review by Joe, PM in Cambridgeshire on 13th March 2015
Lexacom - by , 13 March, 2015
4 5stars
The implementation, training and ongoing support from Lexacom has been superb.
Rating
The implementation, training and ongoing support from Lexacom has been superb.
Verified Review
Review by Sally, PM in Milton Keynes on 13th March 2015
Lexacom - by , 13 March, 2015
5 5stars
The system works and we are far more efficient because of it. The company spent a lot of time in demonstrating the product and we were given enough time to try the system before making the decision. Overall a pleasant experience.
Rating
The system works and we are far more efficient because of it. The company spent a lot of time in demonstrating the product and we were given enough time to try the system before making the decision. Overall a pleasant experience.
Verified Review
Review by Krishna, PM in London on 12th March 2015
Lexacom - by , 13 March, 2015
4 5stars
Handy software / hardware combination. Helps speed up dictating within a consultation, but also streamlines the secretaries workflow. Good support from company. Recommended.
Rating
Handy software / hardware combination. Helps speed up dictating within a consultation, but also streamlines the secretaries workflow. Good support from company. Recommended.
Verified Review
Review by Simon, PM in Devon on 13th March 2015
Lexacom - by , 10 February, 2015
5 5stars
As a practice, we have used digital dictation for many years. We recently moved to Lexacom, having visited their stand at last year's EMIS National Conference, and haven't looked back. It fully integrates with our clinical system (EMIS Web). The GPs and secretaries find it very easy to use and from a management point of view, you can track each dictation, with a click of a button. I love the fact that you can run reports and export them to excel. Setting up new users is a breeze. The support and training we received was second to none and I can honestly say that I wish we had moved sooner.
Rating
As a practice, we have used digital dictation for many years. We recently moved to Lexacom, having visited their stand at last year's EMIS National Conference, and haven't looked back. It fully integrates with our clinical system (EMIS Web). The GPs and secretaries find it very easy to use and from a management point of view, you can track each dictation, with a click of a button. I love the fact that you can run reports and export them to excel. Setting up new users is a breeze. The support and training we received was second to none and I can honestly say that I wish we had moved sooner.
Verified Review
Review by Victoria, PM in Bolton on 10th February 2015
Lexacom - by , 09 February, 2015
4 5stars
Had some comments from our Doctors about Lexacom being a bit slow when it is first opened and I (secretary) have noticed that it can crash occasionally, but other than that it has been very good, very easy to use and would recommend.
Rating
Had some comments from our Doctors about Lexacom being a bit slow when it is first opened and I (secretary) have noticed that it can crash occasionally, but other than that it has been very good, very easy to use and would recommend.
Verified Review
Review by Shannon, PM in Cumbria on 9th February 2015
Lexacom - by , 02 February, 2015
5 5stars
We have had no problems with the Lexacom system. Our secretaries and GPs are very happy with the system. We have just had a computer update to Windows 7 and had no problems resulting from the upgrade. Excellent package would recommend it.
Rating
We have had no problems with the Lexacom system. Our secretaries and GPs are very happy with the system. We have just had a computer update to Windows 7 and had no problems resulting from the upgrade. Excellent package would recommend it.
Verified Review
Review by Elaine, GP PM in Manchester on 2nd February 2015
Lexacom - by , 02 February, 2015
5 5stars
We started using Lexacom some months ago now, I wish we'd done it sooner! It is an excellent facility for dictation, clear, concise, easy to monitor and review. Customer service and aftercare have also been excellent. It took me some persuasion for the GPs to agree to purchase the software but now we all agree we don't know how we managed without it.
Rating
We started using Lexacom some months ago now, I wish we'd done it sooner! It is an excellent facility for dictation, clear, concise, easy to monitor and review. Customer service and aftercare have also been excellent. It took me some persuasion for the GPs to agree to purchase the software but now we all agree we don't know how we managed without it.
Verified Review
Review by Lorraine, PM in Warrington on 2nd February 2015
Lexacom - by , 02 February, 2015
5 5stars
Lexacom is a very easy to use system, which helps the secretary to prioritise her workload and when working for 7 GPs is not the easiest of tasks. The Lexacom team who supply and support the system are also extremely helpful.
Rating
Lexacom is a very easy to use system, which helps the secretary to prioritise her workload and when working for 7 GPs is not the easiest of tasks. The Lexacom team who supply and support the system are also extremely helpful.
Verified Review
Review by Jo, PM in Lancashire on 2nd February 2015
Lexacom - by , 30 January, 2015
5 5stars
Our secretaries and GP's all find this system easy to use and the process of dictation to finished letter is so much easier and faster since moving to the digital system from our old tape system. The ease with which secretaries can pick off the urgent letters without having to listen to full tapes is worth the switch alone but they also find the clarity of the voices on the digital system much better. we should have done this years ago.
Rating
Our secretaries and GP's all find this system easy to use and the process of dictation to finished letter is so much easier and faster since moving to the digital system from our old tape system. The ease with which secretaries can pick off the urgent letters without having to listen to full tapes is worth the switch alone but they also find the clarity of the voices on the digital system much better. we should have done this years ago.
Verified Review
Review by Stephen, PM in Sheffield on 30th January 2015
Lexacom - by , 30 January, 2015
5 5stars
We find Lexacom is a very efficient and easy sytem to use, with excellent back-up service.
Rating
We find Lexacom is a very efficient and easy sytem to use, with excellent back-up service.
Verified Review
Review by Julie , PM in Wigan on 30th January 2015
Lexacom - by , 30 January, 2015
5 5stars
Lexacom is excellent and I have already recommended them to another practice. Having 5 sites, this has made life so much easier, dictations received instantly.
Rating
Lexacom is excellent and I have already recommended them to another practice. Having 5 sites, this has made life so much easier, dictations received instantly.
Verified Review
Review by Jane, PM in Derbyshire on 30th January 2015
Lexacom - by , 30 January, 2015
5 5stars
Lexacom digital dictation has improved our referral efficiencies and enabled a more steamline approach to how we manage our secretarial workload.It integrates well with SystmOne and allows visible workflow between urgent and routine referrals. Would recommend the Mobile App for home visits etc.... Using the app allows the GP to dictate the home visit to android or iphone which is safely and securely uploaded to lexacom at the practice in "real time". Would recommend Lexacom.
Rating
Lexacom digital dictation has improved our referral efficiencies and enabled a more steamline approach to how we manage our secretarial workload.It integrates well with SystmOne and allows visible workflow between urgent and routine referrals. Would recommend the Mobile App for home visits etc.... Using the app allows the GP to dictate the home visit to android or iphone which is safely and securely uploaded to lexacom at the practice in "real time". Would recommend Lexacom.
Verified Review
Review by Sharon, PM in Tyne & Wear on 30th January 2015
Lexacom - by , 23 January, 2015
5 5stars
Lexacom is 10 x better than the digital dictation system that it replaced in our Practice. It integrates with EMIS Web and the sound quality is far superior. The set up process was quick and efficient. Doctors and secretaries alike are very pleased with it. Lexacom respond quickly and efficiently when support is required - though that has hardly been needed so far. I would definitely recommend this product.
Rating
Lexacom is 10 x better than the digital dictation system that it replaced in our Practice. It integrates with EMIS Web and the sound quality is far superior. The set up process was quick and efficient. Doctors and secretaries alike are very pleased with it. Lexacom respond quickly and efficiently when support is required - though that has hardly been needed so far. I would definitely recommend this product.
Verified Review
Review by Sally, Senior Administrator (IT Lead) in a GP Practice in Penrith, Cumbria on 23rd January 2015
Lexacom - by , 23 January, 2015
5 5stars
We invested in digital dictation in October 14 and I cant fault Lexacom. Flawless implementation, great product and five-star technical support to get our ten doctors and three secretaries up and running with new technology in next to no time. My only regret is in not doing it sooner.
Rating
We invested in digital dictation in October 14 and I cant fault Lexacom. Flawless implementation, great product and five-star technical support to get our ten doctors and three secretaries up and running with new technology in next to no time. My only regret is in not doing it sooner.
Verified Review
Review by Paul, PM in Southport, Merseyside on 23rd January 2015
Lexacom - by , 22 January, 2015
5 5stars
We have just moved over to Lexacom, the install & training was excellent, back-up & help are excellent too. We have saved secretarial time and turnaround of letters is on average less than 24 hours now. We love it. Thank you Lexacom.
Rating
We have just moved over to Lexacom, the install & training was excellent, back-up & help are excellent too. We have saved secretarial time and turnaround of letters is on average less than 24 hours now. We love it. Thank you Lexacom.
Verified Review
Review by Sandy, PM on Lancaster on 22nd January 2015
Lexacom - by , 10 November, 2014
5 5stars
Being new to GP I have been upgrading various systems and processes so when my GP's were constantly complaining about issues of wasted time and lack of reliability in our dictation equipment, I was driven to look at what other options were available. Replacing the existing dictaphones and transcriber became a difficult and costly option so I looked at digital options available. I quickly narrowed down my search to just Lexacom based on cost, reliability, and EMIS integration. Persuading my GP's on the initial cost was still a challenge. The free trial was the deal breaker. I knew digital was the way forward - the trial persuaded my GP's and I was told to keep it regardless of cost. They loved it. Not only is it quicker and easier for GP's but it has saved time for the secretary too. Added to this, the management tool is very handy to monitor workload and track current or historical dictations/referrals. Definitely no turning back here - Lexacom has been a very worthwhile investment.
Rating
Being new to GP I have been upgrading various systems and processes so when my GP's were constantly complaining about issues of wasted time and lack of reliability in our dictation equipment, I was driven to look at what other options were available. Replacing the existing dictaphones and transcriber became a difficult and costly option so I looked at digital options available. I quickly narrowed down my search to just Lexacom based on cost, reliability, and EMIS integration. Persuading my GP's on the initial cost was still a challenge. The free trial was the deal breaker. I knew digital was the way forward - the trial persuaded my GP's and I was told to keep it regardless of cost. They loved it. Not only is it quicker and easier for GP's but it has saved time for the secretary too. Added to this, the management tool is very handy to monitor workload and track current or historical dictations/referrals. Definitely no turning back here - Lexacom has been a very worthwhile investment.
Verified Review
Review by James, PM in Newcastle on 10th November 2014
Lexacom - by , 03 November, 2014
5 5stars
Couldn't work without it!
Rating
Couldn't work without it!
Verified Review
Review by Ben, surgery staff member in Warwickshire on 3rd November 2014
Lexacom - by , 03 November, 2014
5 5stars
A good friendly complany to deal with who have an excellent product.
Rating
A good friendly complany to deal with who have an excellent product.
Verified Review
Review by John, PM in Newcastle Upon Tyne on 3rd November 2014
Lexacom - by , 31 October, 2014
5 5stars
Very good service. Excellent package! Our GP’s and Typists love it. The audit tool is brilliant for me as manager. It enables me to run audits on specific referral types and assists me with business planning etc. I have recommended it to the other surgeries within Sheffield.
Rating
Very good service. Excellent package! Our GP’s and Typists love it. The audit tool is brilliant for me as manager. It enables me to run audits on specific referral types and assists me with business planning etc. I have recommended it to the other surgeries within Sheffield.
Verified Review
Review by Clare, PM in Sheffield on 30th October 2014
Lexacom - by , 30 October, 2014
5 5stars
Until earlier this year we used dictation machines. We moved over to Lexacom as our dictation machines were dated and beginning to fail. Great system. Everything can be tracked. You know where each referral is up to. No more lost dictation, no more 'its the secretary thats lost it, no, its the doctor whos not dicatated it'. It is very very easy to use - probably the best system we have purchased in order to make the running of the Practice smoother and more efficient. Would highly recommend.
Rating
Until earlier this year we used dictation machines. We moved over to Lexacom as our dictation machines were dated and beginning to fail. Great system. Everything can be tracked. You know where each referral is up to. No more lost dictation, no more 'its the secretary thats lost it, no, its the doctor whos not dicatated it'. It is very very easy to use - probably the best system we have purchased in order to make the running of the Practice smoother and more efficient. Would highly recommend.
Verified Review
Review by Jason, PM in Manchester on 30th October 2104
Lexacom - by , 30 October, 2014
4 5stars
The system works really well. If I have encountered any problems the support technicians have always been very efficient and helpful. Very easy to track what has been typed and easy to see urgent referrals. Very happy with Lexacom as never used previously.
Rating
The system works really well. If I have encountered any problems the support technicians have always been very efficient and helpful. Very easy to track what has been typed and easy to see urgent referrals. Very happy with Lexacom as never used previously.
Verified Review
Review by Julie, PM in Derbyshire on 30th October 2014
Lexacom - by , 30 October, 2014
5 5stars
This is the fourth practice where I have been involved with the installation of Lexacom and on every occasion the GPs and Secretaries have been really impressed with both the ease of use of the system and the customer service provided by the company. The product is now in its third version and the improvements made have all been excellent and added functions that the customer has wanted. Installation has been quick and easy every time and I would have no hesitation in saying that I consider it to be an excellent product, cost-effective, reliable and definately fit for purpose.
Rating
This is the fourth practice where I have been involved with the installation of Lexacom and on every occasion the GPs and Secretaries have been really impressed with both the ease of use of the system and the customer service provided by the company. The product is now in its third version and the improvements made have all been excellent and added functions that the customer has wanted. Installation has been quick and easy every time and I would have no hesitation in saying that I consider it to be an excellent product, cost-effective, reliable and definately fit for purpose.
Verified Review
Review by Alan, PM in Cheshire on 30th October 2014
Lexacom - by , 29 October, 2014
5 5stars
Very smooth installation, doctors and admin love it!
Rating
Very smooth installation, doctors and admin love it!
Verified Review
Review by Helen, PM in Glasgow on 29th October 2014
Lexacom - by , 29 October, 2014
5 5stars
We took advantage of the free months trial and within the first hours we were completely happy with the product. Very easily sits alongside and interacts with current software (EMIS Web) and has made our organisation more efficient from day 1.
Rating
We took advantage of the free months trial and within the first hours we were completely happy with the product. Very easily sits alongside and interacts with current software (EMIS Web) and has made our organisation more efficient from day 1.
Verified Review
Review by Paul, PM in Merseyside on 29th October 2014
Lexacom - by , 28 October, 2014
5 5stars
Lexacom has made the practice referral system more efficient than the old method of tapes. We can now identify the urgent and 2 week referrals instantly without fast forwarding the tape. The referrals are with the secretary at a press of a button. the reporting facilty allows us to monitor the workload and as we practice over 2 sites we no longer have to have a dedicated secretary at both sites. The mobile phone app is brilliant the GPs can work from home or the patients home and again the letters are received by the secretary within seconds.
Rating
Lexacom has made the practice referral system more efficient than the old method of tapes. We can now identify the urgent and 2 week referrals instantly without fast forwarding the tape. The referrals are with the secretary at a press of a button. the reporting facilty allows us to monitor the workload and as we practice over 2 sites we no longer have to have a dedicated secretary at both sites. The mobile phone app is brilliant the GPs can work from home or the patients home and again the letters are received by the secretary within seconds.
Verified Review
Review by Debbie, PM in the West Midlands on 28th October 2014
Lexacom - by , 17 October, 2014
5 5stars
Excellent dictation software, integrates fully with our clinical system (and also with other clinical systems on the market). It really helps us ensure we prioritise referrals and also allows us to easily track the work we are doing and referral levels. Even better, we can now use Lexacom to send dictations to 3rd parties who will type them for us when our secretary is on holiday! Excellent value - we've had Lexacom for 12 years and could not recommend it highly enough.
Rating
Excellent dictation software, integrates fully with our clinical system (and also with other clinical systems on the market). It really helps us ensure we prioritise referrals and also allows us to easily track the work we are doing and referral levels. Even better, we can now use Lexacom to send dictations to 3rd parties who will type them for us when our secretary is on holiday! Excellent value - we've had Lexacom for 12 years and could not recommend it highly enough.
Verified Review
Review by Rachel, PM in Warwickshire on 17th October 2014

Please note, we only accept reviews from Practice Managers, GPs and surgery staff.

  1 star 2 stars 3 stars 4 stars 5 stars
Rating
  • Click stars to rate
Only your first name will be published next to your review, never your full name or your practice name.
Your email address will not be made public and will not be used for marketing purposes.