Coming up with interview questions that will really tell you something about your candidates can be more difficult than it seems. Save precious time by avoiding going over all the standard data and information most receptionist CVs will include, and make sure these prompts are on your list: they all invite your candidates to give…

In an attempt to improve patient contact with GP practices, NHS Bradford City CCG and NHS Bradford Districts CCG are funding training courses to train receptionists in customer care. The idea is to help staff “make each patient feel valued and at ease” and is part of a drive to improve patients’ experience of primary…

Guest blog post by Sheila Wells from Beyond The Reception Desk Being a doctors receptionist is no easy task, and certainly not the job some people seem to think it is, some think it’s sitting at the desk booking patients in to see the doctor and handing out prescriptions, oh no it’s so much more…

As a receptionist in a busy doctor’s surgery, you’ve probably worked out how to handle the stress of such an emotionally demanding job. Not only are you wonderful people sitting on the frontline for all sorts of daily abuse from irritated, uncomfortable and downright infectious patients, you’re subjected to a whole town’s worth of sniffles…