When breastfeeding works, the benefits are endless. In addition to the obvious nutrition and health benefits for the baby, it’s incredibly convenient (no sterilisers or waiting for bottles to be ready!) and it helps Mum and Baby to bond. But when it’s a struggle, it can be heartbreaking for parents. And there can be so…

One of the great frustrations for any healthcare professional is dissatisfaction from patients! It is not our aim to have to make them wait for an appointment, or to have to say there is little we can do when they complain about waiting times for the referral we have made. As frustrating as this is,…

By Steffan Gimblett At Pontardawe Primary Care Centre we have developed QR info pods so that our patients can scan QR codes with their smartphones. All smartphones now have embedded QR reading technology in the camera so there is no need to download separate software, making this new technology current and up-to-date. Take a look at…

By Robert Campbell Visiting my local dental surgery recently I was impressed by the content of the picture frames on the walls. There were practice staff training certificates in abundance and, importantly, a large collection of framed certificates issued by the General Dental Council to all the staff employed by the practice except the receptionists.…

First impressions can be lasting impressions – especially when it comes to your waiting room. Yet, with a bit of thought, a small level of investment and a little effort, a welcoming and relaxing environment that pleases patients, staff and the dreaded inspectors can easily be created. Here are some top tips on how to achieve…