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HR Clinic – Managing Conduct and the Disciplinary Process (Questions and Answers)

In our latest HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored the issues of Managing Conduct and the Disciplinary Process. Here is a summary of the questions we received, and the answers given. What is the difference between a verbal and a written warning? I assumed the former didn’t get…

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HR Clinic – Performance Management (Questions and Answers)

Performance Management - linear text arrow concept with notebook, smartphone, pens and coffee mug on desktop - 3d render illustration.

In October’s HR clinic, Robyn Clark (aka JacksonR) and Susi O’Brien (HR Help advisor) explored how to address performance issues within general practice. Here is a summary of the questions we received, and the answers given. Performance managing in regard to capability rather than conduct and how to evidence this? We’re talking here about the…

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Staff wellbeing and retention

wellbeing and retention

This year’s contract includes a new QI QOF module on staff wellbeing and retention, and we cover this topic in this month’s Practice Index podcast. A key question that emerged was whether there’s anything we can realistically do about staff wellbeing given the parlous state general practice now finds itself in. There’s something innately galling…

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Statistics damned statistics

Statistik Auswertung

Averages in general practice* GP list size is 2,087 patients. Practice list size is 8,757. Number of repeat prescription items issued per patient per annum is 13. Number of GP referrals made per month is 9 per GP. Number of consultations per patient per annum is about 3. As a practice manager and AMSPAR tutor,…

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The Practice Index Podcast: Episode three – Boosting morale in general practice

cup of coffee and laptop

It is a tough time for general practice right now, and a particularly tough time for practice managers.  Fast on the heels of having had to carry out risk assessments, establish mechanisms of virtual working and completely redesign the way the practice works all as a result of coronavirus, practices have had to undertake the…

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What else can we do? – Paula the PM

Person using calendar on computer to improve time management, plan appointments, events, tasks and meetings efficiently, improve productivity, organize week day and work hours, business woman, office

As time in lockdown creeps slowly onward, are you finding life as challenging as I am? With NHSE emails and briefings, LMC and CCG emails, phone calls and an overwhelming tide of new guidance to keep an eye on, how are we all staying sane? I’m struggling to stay ahead of the workload and have…

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Being a leader during a crisis

red leader businessman with crowd of wooden men. leadership, business, team, teamwork and Human resource management concept

The current situation in primary care during the COVID-19 pandemic has prompted me to reflect on the role of leaders when there’s a crisis. I’m sure many of you are appreciating the need for leadership currently. Leadership is an integral part of any practice manager’s role. And, whether you like it or not, you’re a…

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