For a Practice Manager handling complaints can be a difficult challenge. No one likes to receive a complaint but complaints need to be dealt with professionally, promptly and properly. But as a Practice Manager you may not be in total control of the investigation! You may be faced with a difficult patient and find that…

Stress is a health and safety issue at work and employees who are stressed are at risk of stress-related illness and/ or injury. In previous blogs we’ve identified that practice managers have a stressful job However, despite this it’s also usually practice managers role to help others deal with stress in the practice. Stress is…

Despite failed pilots, huge hostility from those who would have to deliver the service and reticence from the general public, Jeremy Hunt seems to be on a mission to deliver 7 day access to primary care sooner rather than later. So, in order to address the concerns of practice managers and actually be able to…

I started writing my blog this week because my beloved wanted to catch up with the footie…… I’m not averse to sport, but 22 men on a field chasing a ball, what is that all about?! So with nothing on the TV I thought I’d give you my thoughts on a couple of television programmes…

A round up of the latest HR and Employment Law updates and related stories.   TAKE CARE WHEN HANDLING REQUESTS FOR PARENTAL LEAVE EMPLOYEE ABSENTEEISM Practice managers will already be aware that handling employee absenteeism and requests for parental leave requires the utmost care and the recent case of Van Heeswyk v One Call Insurance Services…

Practice managers work in primary care, and they manage the overall running of GP surgeries. Practice administrators are responsible for various medical administrative duties such as registering patients, booking appointments and ensuring that all the information is stored correctly and filed accordingly. How ‘in charge’ are you? In a medical practice, the doctors who own the practice select…

As part of our commitment to you to: Support Encourage Good Practice Influence Policy Practice Index is delighted to be active supporters and disseminators of “Disability Confident” which is a scheme, started by the government in 2014, designed to help businesses become more confident about employing disabled people. What is it? The scheme, which currently…